Frognal House Care Home - Avery Collection

My mother moved into Sunrise at Frognal in February 2019 after a spell in hospital. At 90-years-old, her mobility was worsening due to illness and her current living situation at that time was not compatible with her needs. There had also been a slight mental deterioration since my father died a year earlier, such as her confusion about using kitchen appliances and daily chores. As an only child and with no other close family within the area, it was clear that she needed to be around people with constant stimulation as she was finding it difficult to cope with loneliness. Considering the current Covid situation, this was a good move to bring her into a community where she is constantly surrounded. The buzz of the community and the activities laid on have all helped her to remain alert, while she can also spend solo time reflecting in the gardens, which she loves. Sunrise has allowed her some independence that she wouldn't have had at home alone, and the staff have understood her needs perfectly.

I would have no hesitation in recommending Sunrise of Frognal as the first choice for residential care of the elderly.

Thank you.

My mother moved into Sunrise assisted living at the start of the Pandemic. Mum is 89-year-old with underlying health issues. Despite the enormous challenges of the last 12-months, Mum has been kept safe and comfortable. The staff are professional and incredibly friendly and helpful. They have gone the extra mile to ensure I have remained in communication with visits when allowed, and regular virtual meetings during the lockdown. I have also welcomed the regular communication from Sunrise and the access I have been given to staff when I need to ask a question. The environment is beautifully maintained, and in the summer months, the garden is a major attraction with comfortable outdoor seating where refreshments are served. I am so grateful to the management and staff for providing a high level of care for my mum.

I continue to be very satisfied with the care my father-in-law has been receiving and with the way in which the COVID-19 pandemic has been handled. Despite the lockdowns and other (quite understandable) restrictions brought about because of the pandemic, my father-in-law continues to be happy and feel safe at Sunrise.

My mother moved to Chestnut House, which is the supported living part of Sunrise of Frognall House 7-years ago, after the death of my father. She was showing some signs of dementia and did not feel safe living at home. The care and attention that the staff gave on her move were wonderful, the welcome they give to family members when they visit is always very positive, and you are encouraged to join in activities when you are there. Sadly, my mother's dementia has deteriorated over the years, but she is still able to have and is encouraged to have as much independence as she can manage. This last year has been difficult, but such is the excellent care that I know my mother receives; I have been reassured that she remains well. I visited a large number of residential settings before I visited Frognall, and the moment I stepped through the doors on my first visit. The staff put on many special events, on popping in one afternoon unexpectedly, they had a rock and roll party on the go.

My mother is a resident of Frognal House; she has vascular dementia. The staff here have been so kind during the lockdown and also in the period when we were allowed visits with distancing in place. Some of the carers have formed a real bond with my mum, and she really responds to them; this is so good for our family to see in this difficult time. We were happy with our choice before lockdown but have really concluded since we made a good decision. The manager has recently helped us with a difficult situation, and we could not recommend him more. I would like to name the carers who I have found outstanding in the last few months, but names are not allowed.

I am able to rest, knowing she is in good hands!

There was always lots going on with activities, visits and entertainment. Obviously, with the last year, visits have not been allowed at certain times, but Skype was available to keep us in touch. When we were able to visit, it was in a very secure way. Unfortunately, my mother passed away recently, but she was looked after in a caring way until the end. We were also supported by the staff at this difficult time. Our experience of Sunrise has always been postive, and any issues have been dealt with in a professional manner. We would recommend Sunrise if you have a relative who cannot continue to live at home, as they have many aspects of care packages that suit all stages of independence.

My elderly cousin with early-onset Alzheimer’s and looking into settling in permanently, attended for one month’s respite. Although in the midst of the COVID epidemic, the staff and especially the manager, were so friendly and helpful, from the arranging of testing prior to entry, to her arrival and settling in. Unfortunately, I could not go in with her nor visit her but did have daily contact with via phone and also daily reports from the manager. The staff made her feel as much at home as possible but all is difficult during these trying times, together with the confusion brought on by her Alzheimer’s. Although my cousin has returned home, she has discussed her future and has said how good the food was and that, yes, she is seriously thinking of making the move on a permanent basis.

My relative has lived there for almost three years, and the staff have always treated her as an individual. During Covid-19, they have kept her safe and well and made life as comfortable as possible in these difficult circumstances. They have always kept me up to date with what is happening at the home. My most welcome recent visit was carefully made to ensure maximum safety for all parties.

There are regular activities and minibus outings as well as events, which family and friends are invited.

On a practical level, the layout of the building is very fit for purpose in that the corridors are wide and the common areas are spacious with modern, clean flooring and surfaces. The grounds are well suited for outside visits, which I am very much looking forward to.

We would like to send our thanks to everyone at Sunrise for this special event and for all the hard work in making it a memorable day for us all.

My father has been a resident here for about 20 months. On the whole, his health has been much better than when he was living alone. He's not a joiner in with the many activities but enjoys interaction with the staff. I'd like to praise the staff for their response to the covid crisis. The home closed early to visitors and had collected a good supply of PPE to use with the residents. I understand some residents did test positive, but all made a full recovery. It's been hard not visiting, but Skype calls have been set up and emails are answered promptly by staff. Last week we were able to visit for a short time and what a lovely enjoyable time. There were balloons and banners and a little glass of fizzy wine to celebrate. We're looking forward to visiting again and fully understand and concur with the tight restrictions that are in place. They have paid off keeping these vulnerable people safe. Thank you

Frognal's response to Covid19, too, has been proactive, clear, intelligent, and compassionate.

My mum has been impressed by the level of communication continuously provided to her and all residents. This has given peace of mind, providing facts, not rumours. Thanks.

They always did the best that anyone could for both my parents and are continuing to show great kindness to the bereaved family. Superb.

When my sister and I were looking for residential care for my increasingly frail parents, who could no longer cope with living at home, we visited several places in the area but were immediately struck by the ambience of Sunrise - more like a country house hotel than a care facility. As we were negotiating my parents moving in the staff could not have been more helpful - bending over backwards to accommodate their every request. Since their arrival, I can only say that my opinion of Sunrise has risen. The food is excellent, the activities varied, and the staff unfailingly courteous, smiling, and prepared to go above and beyond the call of duty. Sunrise's preparation for and arrangements during Covid could not have been bettered and I feel that my parents are very safe. Suffice to say that I recommended to my cousin that it would be a perfect place for her father, and my uncle is now also a resident. Many thanks to all who work there.

Although I have not been able to visit my father due to COVID 19, the home has set up arrangements to see him online via an app; which has been great. The home has also kept us fully informed of developments, and whilst I can’t visit, I do feel confident that all measures are being taken to protect residents.