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Frognal House Care Home - Avery Collection

Frognal Avenue, Sidcup, London DA14 6LF
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Frognal House Care Home - Avery Collection, Sidcup
Frognal House Care Home - Avery Collection, Sidcup
Frognal House Care Home - Avery Collection, Sidcup

Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.

Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates...  

Care Provided by Frognal House Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 131 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,450From £1,750
Residential Dementia CareFrom £1,550From £1,850

For more information regarding fees. Please contact Frognal House reception.

Contact Frognal House Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Oxana Nesterenco(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (23)
  • Single Rooms with ensuite Wet Room (74)
  • Couples/Companion Rooms with ensuite Wet Room (23)

Visiting

  • When arriving at Frognal. Please press the buzzer to gain access to the car park.

Parking

  • Frognal House has onsite parking.

Frognal House Care Home - Avery Collection Reviews (182)

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9.8

Frognal House Care Home - Avery Collection has a Review Score of 9.8 (9.815) out of 10, based on 34 reviews in the last 2 years. Over all time Frognal House Care Home - Avery Collection has 182 reviews.

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Review from Anne W (Daughter of Resident) published on 5 March 2021 Submitted via Website
Overall Experience
As soon as we walked through the doors to view Frognal House, we loved it! So warm and welcoming with a lovely buzz about the place. It was furnished to my mum's taste! Home from home! The rooms are very pleasant, and all Mums needs were catered for. The facilities and grounds are superb, and plenty of varied activities to keep Mum busy during the day. I have got very friendly with the staff.
The restaurant is beautiful, and the food is just too my mum's liking!
Mums family and friends are able to visit, and always say how wonderful the home is.
I am in no doubt we have made a wise choice in choosing Frognal for my mums care!

I am able to rest, knowing she is in good hands!

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Frognal House, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Christine O (Daughter of Resident) published on 26 February 2021 Submitted via Website
Overall Experience
My mother has been a resident at Sunrise, for nearly 4-years. She has always been well cared for and treated with kindness and dignity. The staff are excellent, and the home has a really welcoming atmosphere and is not what you might expect a care home to be.

There was always lots going on with activities, visits and entertainment. Obviously, with the last year, visits have not been allowed at certain times, but Skype was available to keep us in touch. When we were able to visit, it was in a very secure way. Unfortunately, my mother passed away recently, but she was looked after in a caring way until the end. We were also supported by the staff at this difficult time. Our experience of Sunrise has always been postive, and any issues have been dealt with in a professional manner. We would recommend Sunrise if you have a relative who cannot continue to live at home, as they have many aspects of care packages that suit all stages of independence.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Frognal House – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home, and this extended to family members and friends.

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Review from Stephanie P (Cousin of Resident) published on 18 December 2020 Submitted via Website
Overall Experience

My elderly cousin with early-onset Alzheimer’s and looking into settling in permanently, attended for one month’s respite. Although in the midst of the COVID epidemic, the staff and especially the manager, were so friendly and helpful, from the arranging of testing prior to entry, to her arrival and settling in. Unfortunately, I could not go in with her nor visit her but did have daily contact with via phone and also daily reports from the manager. The staff made her feel as much at home as possible but all is difficult during these trying times, together with the confusion brought on by her Alzheimer’s. Although my cousin has returned home, she has discussed her future and has said how good the food was and that, yes, she is seriously thinking of making the move on a permanent basis.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Frognal House. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your cousin stay with us and looking forward to welcoming her back in the future, if her requirements change.

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Review from Lesley S (Relative of Resident) published on 27 July 2020 Submitted via Website
Overall Experience

My relative has lived there for almost three years, and the staff have always treated her as an individual. During Covid-19, they have kept her safe and well and made life as comfortable as possible in these difficult circumstances. They have always kept me up to date with what is happening at the home. My most welcome recent visit was carefully made to ensure maximum safety for all parties.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Frognal House, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from Jackie F (Daughter of Resident) published on 24 July 2020 Submitted via Website
Overall Experience
Our Mum has been a resident since September 2018. We were despairing of finding a home that ticked all the boxes until we visited Frognal. We were immediately impressed by the warm atmosphere as well as the beautiful home and grounds. Mum has been happy here and very well cared for.
The home is well managed and the standard of care, food, housekeeping and maintenance is high.
All members of staff are all able and do a great job, never more so than the past few months by excelling themselves.

There are regular activities and minibus outings as well as events, which family and friends are invited.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Melanie B (Daughter of Resident) published on 30 June 2020 Submitted via Website
Overall Experience
The staff at Sunrise of Frognal have always provided good care for my mother, but have gone above and beyond over the last few months.
It has been very difficult not being able to see her in person, but the twice-weekly Skype "visits" with mum have been a great help to me. They can be a bit hit or miss, depending on how chatty mum's feeling, but at least we get to see each other and I've become very fond of the carers who set the calls up and sit with her throughout.
The home arranged a drive-through visit in June which meant I got to see mum face to face from the car. It was so well organised and beautifully done.

On a practical level, the layout of the building is very fit for purpose in that the corridors are wide and the common areas are spacious with modern, clean flooring and surfaces. The grounds are well suited for outside visits, which I am very much looking forward to.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Here at Sunrise of Frognal House, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Libby H (Daughter of Resident) published on 23 June 2020 Submitted via Website
Overall Experience
On June 17, Sunrise of Frognal arranged a special visiting event for residents and families. My brother, sister and I were able to see our mum (socially distanced) for the first time in months. It was so well organised and the team had worked so hard to make the event special for us all, decorating the front garden with bunting and balloons. It was fantastic to see mummy looking so well and gave us all a huge boost.

We would like to send our thanks to everyone at Sunrise for this special event and for all the hard work in making it a memorable day for us all.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Helen T (Daughter of Resident) published on 23 June 2020 Submitted via Website
Overall Experience

My father has been a resident here for about 20 months. On the whole, his health has been much better than when he was living alone. He's not a joiner in with the many activities but enjoys interaction with the staff. I'd like to praise the staff for their response to the covid crisis. The home closed early to visitors and had collected a good supply of PPE to use with the residents. I understand some residents did test positive, but all made a full recovery. It's been hard not visiting, but Skype calls have been set up and emails are answered promptly by staff. Last week we were able to visit for a short time and what a lovely enjoyable time. There were balloons and banners and a little glass of fizzy wine to celebrate. We're looking forward to visiting again and fully understand and concur with the tight restrictions that are in place. They have paid off keeping these vulnerable people safe. Thank you

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

At Sunrise of Frognal House, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your father.

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Review from Breda M W (Daughter of Resident) published on 16 June 2020 Submitted via Website
Overall Experience
My mother has been a resident of Frognal for over four years. She and my father moved there together, though he died two months later at the hospital of sudden-onset pneumonia. He was just shy of his 90th birthday. What the staff at Frognal did was extraordinary that night: members of the staff took turns to sit with my mother throughout the night, simply to be present and to offer their support. This was an above-and-beyond moment, not a one-off. That level of personal care, respect, and genuine affection has been constant in my mum's experience with Frognal - from the indomitable receptionist to the proactive General Manager.
There are masses of activities; in fact, I have to make an appointment to get her on the phone! She so loves the performing arts, esp. the opera and piano performances. Then there is the exquisite garden and majestic oak that she adores.

Frognal's response to Covid19, too, has been proactive, clear, intelligent, and compassionate.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Our team here at Sunrise of Frognal House are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Helen J (Daughter of Resident) published on 16 June 2020 Submitted via Website
Overall Experience
Since the emergence of Covid19, management and staff have been magnificent in ensuring the health and wellbeing of all residents and staff. They have been decisive in enforcing infection control measures and, in my mother's case when long-planned arrangements for her 100th birthday were curtailed due to "lockdown", the situation was managed in a thoughtful and consultative manner. Although the original celebration planned for family and friends from UK, USA, Ireland and Australia was cancelled, management and staff went to enormous trouble to provide Mum with a significant party involving all residents and staff. They even took photos which were sent to all Mum's family as a record of her milestone. These and other actions taken throughout the pandemic, though often difficult to implement, have kept everyone safe and well.

My mum has been impressed by the level of communication continuously provided to her and all residents. This has given peace of mind, providing facts, not rumours. Thanks.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Here at Sunrise of Frognal House, we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Paul S (Son of Resident) published on 16 June 2020 Submitted via Website
Overall Experience
Both my parents spent their closing years here (the last eight years) and were as happy and well cared for as they could have been with their progressing dementia and declining health. My father lived in all three units, starting with an Independent Living apartment, moving into the Chestnut House community and ultimately Well House when his dementia had taken over his life completely.
I was constantly amazed at how well the staff related to all the residents, especially in Well House where they had to deal with unpredictable behaviour and awkward interactions between residents. They did so brilliantly while still treating all the people in their care with respect and apparent affection.
In April, when needing hospital treatment, the staff worked hard to overcome the reluctance of the NHS to accept patients from care homes at the height of the pandemic.

They always did the best that anyone could for both my parents and are continuing to show great kindness to the bereaved family. Superb.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Frognal House – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends.

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Review from Andy B (Son of Resident) published on 21 May 2020 Submitted via Website
Overall Experience

When my sister and I were looking for residential care for my increasingly frail parents, who could no longer cope with living at home, we visited several places in the area but were immediately struck by the ambience of Sunrise - more like a country house hotel than a care facility. As we were negotiating my parents moving in the staff could not have been more helpful - bending over backwards to accommodate their every request. Since their arrival, I can only say that my opinion of Sunrise has risen. The food is excellent, the activities varied, and the staff unfailingly courteous, smiling, and prepared to go above and beyond the call of duty. Sunrise's preparation for and arrangements during Covid could not have been bettered and I feel that my parents are very safe. Suffice to say that I recommended to my cousin that it would be a perfect place for her father, and my uncle is now also a resident. Many thanks to all who work there.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Sunrise of Frognal House appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your parents have settled in so well.

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Review from Keith F (Son of Resident) published on 1 May 2020 Submitted via Website
Overall Experience

Although I have not been able to visit my father due to COVID 19, the home has set up arrangements to see him online via an app; which has been great. The home has also kept us fully informed of developments, and whilst I can’t visit, I do feel confident that all measures are being taken to protect residents.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Here at Sunrise of Frognal House, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Sally S (Daughter of Resident) published on 27 April 2020 Submitted via Website
Overall Experience

The moment I stepped into Sunrise, I knew I had finally found a suitable care home for my mum’s respite needs. The buildings and grounds are impressive, lovingly decorated throughout and all the staff ooze friendliness and passion for their jobs.

My mum spent four weeks at Sunrise, where the care she received helped her make an amazing recovery from pneumonia. She wanted to add the following comment:

“I had a lovely furnished ensuite room, with a very comfortable bed and armchair. Everything was kept spotlessly clean, and the whole home had a friendly atmosphere. Carers were always available to assist me, and the food was absolutely delicious. There were activities every day, and I particularly enjoyed the minibus trips.”

Our family and friends were extremely impressed when they visited Mum there, and we have no hesitation in recommending to other families to consider this care home for their loved one’s respite or forever care.

Reply from John Cunningham, General Manager at Frognal House Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Frognal House. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.

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Review from Guy W (Son of Resident) published on 13 May 2019 Submitted via Website
Overall Experience
When I first visited I thought I had gone to the wrong place! The atmosphere was wonderful. My mum was extremely well looked after by the dedicated staff here, the food was absolutely first class and this enabled my mum's appetite to return so that she was able to regain her strength and confidence.
During her stay here she has made many friends and would not hesitate to return if needed as the care and kindness shown to her by the staff here have enabled her to return back to her own home.
Throughout Mum's stay here I was welcomed by all the staff I encountered and kept up to date on how Mum was doing.
There was always plenty of activities to do and something going on and her room was wonderful with all that was needed for her stay here.

I cannot stress enough that the staff here are wonderful and went above and beyond what was expected, please make an appointment and see for yourself if you have to make the delicate decision to arrange the care of your family member.

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Review from Kathleen C (Resident / Service User) published on 27 November 2018 Submitted via Postal Card
Overall Experience

I like living here. Nice people. Lots of activities. Food fabulous. Wonderful grounds to walk around.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Frognal Team

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Review from Teresa C (Resident / Service User) published on 27 November 2018 Submitted via Postal Card
Overall Experience
All nice at Sunrise.

The priest comes every week and gives us Holy Communion, it makes me happy.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Frognal Team

Facilities
Care / Support
Cleanliness
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Food & Drink
Staff
Activities
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Review from Alice L (Resident / Service User) published on 27 November 2018 Submitted via Postal Card
Overall Experience

For me, this place is home from home.

I can do whatever I like.

The home is very comfortable and the food is very good.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Frognal Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Value for Money
Review from Sheila L (Resident / Service User) published on 27 November 2018 Submitted via Postal Card
Overall Experience

I like it here.

Staff are fantastic.

Lovely food.

Good, fun activities.

Love walking around the beautiful grounds.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Frognal Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Vera P (Resident / Service User) published on 27 November 2018 Submitted via Postal Card
Overall Experience

Food very good, a lovely atmosphere. Always lots of activities to do. I am really happy here.

Reply from Marketing, Marketing at Frognal House Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Frognal.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Frognal Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 November 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Frognal House Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Frognal House Care Home - Avery Collection.

Meet the Team (4)

Fiona Taylor
Fiona TaylorJob Title:Deputy ManagerJoined: 2023

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.

I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.

I have been at Frognal since March 2023 and my main ethos along with the other members of the team is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.

Rebecca Clift
Rebecca CliftJob Title:Residential Care Manager

Hi, I’m Rebecca, I am the Assisted Living Coordinator – I manage the care team and our residents here in Chestnut House. If you have any queries regarding your loved ones' care, I have an open-door policy, please feel free and come and see me any time.

Tracey Rye
Tracey RyeJob Title:Dementia Care ManagerJoined: 2022

Hi, my name is Tracy, I have worked in care for the past 30 years, starting at the bottom and working my way through different roles from kitchen, and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.

Nicola Winters
Nicola WintersJob Title:Well-being Manager

Hello everyone, for most of my working life, I have worked in the social care sector, working with variable adults with learning disabilities. In my spare time, I do freelancing for a floral events company.

I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy, activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day I am always open to suggestions, and if I can do it, I will.

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