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- Frognal House Care Home - Avery Collection







Situated a brief distance from the town centre, Frognal House Care Home is purpose-built, offering a serene environment for elderly individuals to receive precise levels of care. Couples or companions seeking to continue their care journey together are warmly welcomed.
Upon arrival at the Sidcup care home, you'll discover seven acres of beautifully landscaped wheelchair-friendly gardens, allowing all residents to appreciate the picturesque scenery. Comprising three stunning buildings, the home accommodates...
Care Provided by Frognal House Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 131 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
For more information regarding fees. Please contact Frognal House reception.
The price(s) shown are provided by the care home. Contact Frognal House Care Home - Avery Collection for full pricing details and T&Cs.
Contact Frognal House Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Oxana Nesterenco(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (85)
- Couples/Companion Rooms (23)
- Single Rooms with ensuite Wet Room (74)
- Couples/Companion Rooms with ensuite Wet Room (23)
Visiting
- When arriving at Frognal. Please press the buzzer to gain access to the car park.
Parking
- Frognal House has onsite parking.
Frognal House Care Home - Avery Collection Reviews (182)
Frognal House Care Home - Avery Collection has a Review Score of 9.8 (9.815) out of 10, based on 34 reviews in the last 2 years.
Over all time Frognal House Care Home - Avery Collection has 182 reviews.
The restaurant is beautiful, and the food is just too my mum's liking!
Mums family and friends are able to visit, and always say how wonderful the home is.
I am in no doubt we have made a wise choice in choosing Frognal for my mums care!
I am able to rest, knowing she is in good hands!
Our dining team will be thrilled with your lovely comments. Here at Sunrise of Frognal House, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.
There was always lots going on with activities, visits and entertainment. Obviously, with the last year, visits have not been allowed at certain times, but Skype was available to keep us in touch. When we were able to visit, it was in a very secure way. Unfortunately, my mother passed away recently, but she was looked after in a caring way until the end. We were also supported by the staff at this difficult time. Our experience of Sunrise has always been postive, and any issues have been dealt with in a professional manner. We would recommend Sunrise if you have a relative who cannot continue to live at home, as they have many aspects of care packages that suit all stages of independence.
Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Frognal House – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home, and this extended to family members and friends.
My elderly cousin with early-onset Alzheimer’s and looking into settling in permanently, attended for one month’s respite. Although in the midst of the COVID epidemic, the staff and especially the manager, were so friendly and helpful, from the arranging of testing prior to entry, to her arrival and settling in. Unfortunately, I could not go in with her nor visit her but did have daily contact with via phone and also daily reports from the manager. The staff made her feel as much at home as possible but all is difficult during these trying times, together with the confusion brought on by her Alzheimer’s. Although my cousin has returned home, she has discussed her future and has said how good the food was and that, yes, she is seriously thinking of making the move on a permanent basis.
Thank you for taking the time to review Sunrise of Frognal House. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your cousin stay with us and looking forward to welcoming her back in the future, if her requirements change.
My relative has lived there for almost three years, and the staff have always treated her as an individual. During Covid-19, they have kept her safe and well and made life as comfortable as possible in these difficult circumstances. They have always kept me up to date with what is happening at the home. My most welcome recent visit was carefully made to ensure maximum safety for all parties.
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Frognal House, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.
The home is well managed and the standard of care, food, housekeeping and maintenance is high.
All members of staff are all able and do a great job, never more so than the past few months by excelling themselves.
There are regular activities and minibus outings as well as events, which family and friends are invited.
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
It has been very difficult not being able to see her in person, but the twice-weekly Skype "visits" with mum have been a great help to me. They can be a bit hit or miss, depending on how chatty mum's feeling, but at least we get to see each other and I've become very fond of the carers who set the calls up and sit with her throughout.
The home arranged a drive-through visit in June which meant I got to see mum face to face from the car. It was so well organised and beautifully done.
On a practical level, the layout of the building is very fit for purpose in that the corridors are wide and the common areas are spacious with modern, clean flooring and surfaces. The grounds are well suited for outside visits, which I am very much looking forward to.
Here at Sunrise of Frognal House, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
We would like to send our thanks to everyone at Sunrise for this special event and for all the hard work in making it a memorable day for us all.
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Frognal House and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
My father has been a resident here for about 20 months. On the whole, his health has been much better than when he was living alone. He's not a joiner in with the many activities but enjoys interaction with the staff. I'd like to praise the staff for their response to the covid crisis. The home closed early to visitors and had collected a good supply of PPE to use with the residents. I understand some residents did test positive, but all made a full recovery. It's been hard not visiting, but Skype calls have been set up and emails are answered promptly by staff. Last week we were able to visit for a short time and what a lovely enjoyable time. There were balloons and banners and a little glass of fizzy wine to celebrate. We're looking forward to visiting again and fully understand and concur with the tight restrictions that are in place. They have paid off keeping these vulnerable people safe. Thank you
At Sunrise of Frognal House, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your father.
There are masses of activities; in fact, I have to make an appointment to get her on the phone! She so loves the performing arts, esp. the opera and piano performances. Then there is the exquisite garden and majestic oak that she adores.
Frognal's response to Covid19, too, has been proactive, clear, intelligent, and compassionate.
Our team here at Sunrise of Frognal House are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
My mum has been impressed by the level of communication continuously provided to her and all residents. This has given peace of mind, providing facts, not rumours. Thanks.
Here at Sunrise of Frognal House, we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
I was constantly amazed at how well the staff related to all the residents, especially in Well House where they had to deal with unpredictable behaviour and awkward interactions between residents. They did so brilliantly while still treating all the people in their care with respect and apparent affection.
In April, when needing hospital treatment, the staff worked hard to overcome the reluctance of the NHS to accept patients from care homes at the height of the pandemic.
They always did the best that anyone could for both my parents and are continuing to show great kindness to the bereaved family. Superb.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Frognal House – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends.
When my sister and I were looking for residential care for my increasingly frail parents, who could no longer cope with living at home, we visited several places in the area but were immediately struck by the ambience of Sunrise - more like a country house hotel than a care facility. As we were negotiating my parents moving in the staff could not have been more helpful - bending over backwards to accommodate their every request. Since their arrival, I can only say that my opinion of Sunrise has risen. The food is excellent, the activities varied, and the staff unfailingly courteous, smiling, and prepared to go above and beyond the call of duty. Sunrise's preparation for and arrangements during Covid could not have been bettered and I feel that my parents are very safe. Suffice to say that I recommended to my cousin that it would be a perfect place for her father, and my uncle is now also a resident. Many thanks to all who work there.
Sunrise of Frognal House appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your parents have settled in so well.
Although I have not been able to visit my father due to COVID 19, the home has set up arrangements to see him online via an app; which has been great. The home has also kept us fully informed of developments, and whilst I can’t visit, I do feel confident that all measures are being taken to protect residents.
Here at Sunrise of Frognal House, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
The moment I stepped into Sunrise, I knew I had finally found a suitable care home for my mum’s respite needs. The buildings and grounds are impressive, lovingly decorated throughout and all the staff ooze friendliness and passion for their jobs.
My mum spent four weeks at Sunrise, where the care she received helped her make an amazing recovery from pneumonia. She wanted to add the following comment:
“I had a lovely furnished ensuite room, with a very comfortable bed and armchair. Everything was kept spotlessly clean, and the whole home had a friendly atmosphere. Carers were always available to assist me, and the food was absolutely delicious. There were activities every day, and I particularly enjoyed the minibus trips.”
Our family and friends were extremely impressed when they visited Mum there, and we have no hesitation in recommending to other families to consider this care home for their loved one’s respite or forever care.
Thank you for taking the time to review Sunrise of Frognal House. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.
During her stay here she has made many friends and would not hesitate to return if needed as the care and kindness shown to her by the staff here have enabled her to return back to her own home.
Throughout Mum's stay here I was welcomed by all the staff I encountered and kept up to date on how Mum was doing.
There was always plenty of activities to do and something going on and her room was wonderful with all that was needed for her stay here.
I cannot stress enough that the staff here are wonderful and went above and beyond what was expected, please make an appointment and see for yourself if you have to make the delicate decision to arrange the care of your family member.
I like living here. Nice people. Lots of activities. Food fabulous. Wonderful grounds to walk around.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team
The priest comes every week and gives us Holy Communion, it makes me happy.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team
For me, this place is home from home.
I can do whatever I like.
The home is very comfortable and the food is very good.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team
I like it here.
Staff are fantastic.
Lovely food.
Good, fun activities.
Love walking around the beautiful grounds.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team
Food very good, a lovely atmosphere. Always lots of activities to do. I am really happy here.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Frognal Team
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Frognal House Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Frognal House Care Home - Avery Collection.
Meet the Team (4)

Hello, I’m Fiona, I entered the care sector at the age of 15, previously to this role I was a registered nurse and currently have over 30 years working within a care home setting covering residential, dementia care, mental health and nursing care.
I am passionate about all aspects of care being person-centred to ensure that residents live a fulfilling life. My main interests in care are dementia, medication and end-of-life care.
I have been at Frognal since March 2023 and my main ethos along with the other members of the team is for Frognal to be the best that it can be. I’m happy to meet with any family/friends to discuss the care of your loved ones.

Hi, I’m Rebecca, I am the Assisted Living Coordinator – I manage the care team and our residents here in Chestnut House. If you have any queries regarding your loved ones' care, I have an open-door policy, please feel free and come and see me any time.

Hi, my name is Tracy, I have worked in care for the past 30 years, starting at the bottom and working my way through different roles from kitchen, and housekeeping to the care role. I have a passion for Dementia care and started with the team at Frognal House in October 2022 as the Reminiscence Coordinator. I love my job and have gained a wealth of knowledge through the years. I have an open-door policy for all family members and my team members.

Hello everyone, for most of my working life, I have worked in the social care sector, working with variable adults with learning disabilities. In my spare time, I do freelancing for a floral events company.
I took the opportunity to become an activity coordinator, where I found my true vocation later in life. I have an absolute passion for my role. My focus every day is to make the residents happy, activities are such an important part of daily living in our community. I have a great team, and we are all committed to ensuring that every resident makes the most of each day I am always open to suggestions, and if I can do it, I will.
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