Frognal House Care Home - Avery Collection

Thank you, everyone, at Frognal. We're confident that Mum is getting the best possible care, which removes a major worry for us all and is helping us heal as a family.

I am so grateful to all the staff, and they all deserve a pat on the back.

I have no hesitation in recommending Signature at Frognal House. Mum moved in last July after the death of my father. They handled the difficult transition in Mum's life extremely well. Since she's been there, she is comfortable, engaged and safe. All the staff are lovely. Any problems that arise (which are very few and far between) are dealt with swiftly. Mum thinks of it as home now. We couldn't ask for anything more.

I wish to recommend this care home to others. They were exceptionally caring, warm and helpful to my mother. They were quickly there if she needed help and were always patient and understanding. The staff were excellent, and many of them had been working in the home for many years (which is always a good sign). The home has a range of activities for residents each day and also outings in the minibus. My mother also liked the food. The kitchen staff were always willing to give her a different option (she was very fussy) if she did not like the alternatives available. It was also served hot, which meant a lot to her. My mother was able to have all her own furniture and decorations in her room, which made her feel at home and happy. The staff were also very welcoming and safety conscious. I fully recommend it.

My parents moved into Frognal in January 2020, just before Covid struck. They have very different needs, Mum with Alzheimer's and Dad in poor physical health but alert mentally, and had been struggling from crisis to crisis at home for ages. It wasn't an easy transition for either of them, and the lockdowns and visiting restrictions made it harder to settle, but we were always reassured that in Frognal they were safe and cared for. Living in Scotland meant I couldn't see them much, but we all appreciated the Skype calls facilitated by staff. We recently reached the point where Mum had to move into the 'Reminiscences' unit. This was managed sensitively and efficiently, and we had several reassuring conversations about it in advance. Nobody could have been less keen on moving to a care home than Mum back in 2020, but now she enjoys the care and company, and they are both so much more comfortable and happier than they would have been at home. Thank you to all staff!

Mum has been a resident in Frognal since September 2021. Prior to her residency, she had multiple A&E hospital admissions in a short space of time. Despite every effort, we were unable to keep her well enough to stay at home. With the professional care she has received from the staff at Frognal, her physical condition has stabilised to the extent that this is the longest period out of the hospital in a year. Everyone we have met has been polite and approachable, and nothing is too much trouble.

We made the very difficult decision to look for a care home for Mum. This procedure was made easier with the help of the manager at Sunrise of Frognal House. She took the time to explain what needed to be done and spoke to us with compassion. Nothing was too much of a problem for her.

My mother has lived in Frognal House for over two and a half years. She has been extremely well looked after and she has never shown any signs of neglect. In many ways, she is physically healthier now than when she first entered the home, as she is eating properly and her medication is properly administered. The staff all know her well and treat her with respect but also laugh and joke with her, which she enjoys. They have plenty of activities, including singing songs which she really enjoys and joins in with. As with all decisions of this nature, my brother and I were extremely apprehensive about placing our mother in residential care. However, Sunrise of Frognal House have surpassed our expectations. The problems created by the pandemic, have been negotiated extremely well by the home. In particular, they have informed us of all the measures they have taken as they have reacted to each problem caused by the pandemic, which has been extremely reassuring.

My mother has been a resident at Sunrise of Frognal House for the past six years. I have been consistently impressed and thankful for the quality of care she has received throughout this time. The staff have always been attentive, responding thoughtfully and efficiently to enquiries. They work very hard to meet the needs of my mother of 97 years, who has become increasingly frail and dependent. Staff have continued to meet the challenges presented, often in difficult circumstances and especially with the increased demands created by the coronavirus pandemic.

She had been a very caring person to others all of her life and it was fitting that in the last few years of her life she received the same in return.

As a family, we were very concerned about the potential impact of Covid on our mum, who is 84 and has been a resident at Sunrise in Sidcup for the last two years. A year after it all started, we are very happy with how Sunrise has managed the pandemic. Our mum has been very well looked after and is happy and comfortable. Sunrise has made every effort to allow us to see our mum - whether through Covid secure Pods or regular Skype meetings. Being able to visit Sunrise over the last few weeks and meet Mum in her room has been wonderful. My sincere thanks to the team at Sunrise for the remarkable job they have done over the last year.

Thank you!

My mum has been in Sunrise for two years now, and whilst the past year has been challenging for us all, Sunrise has gone over and above to care for its residents. The standard of care is extremely high, and throughout the pandemic, Mum has always said how well everyone was pulling together to ensure everyone was cared for. Whenever Sunrise could, they would always open the home to ensure we could see our loved ones. The staff are always pleasant and extremely professional. I cannot thank Sunrise enough for looking after my Mum in these difficult times, and I would never hesitate to recommend Sunrise, its simply the best. Thank you.

My mother moved into Sunrise at Frognal in February 2019 after a spell in hospital. At 90-years-old, her mobility was worsening due to illness and her current living situation at that time was not compatible with her needs. There had also been a slight mental deterioration since my father died a year earlier, such as her confusion about using kitchen appliances and daily chores. As an only child and with no other close family within the area, it was clear that she needed to be around people with constant stimulation as she was finding it difficult to cope with loneliness. Considering the current Covid situation, this was a good move to bring her into a community where she is constantly surrounded. The buzz of the community and the activities laid on have all helped her to remain alert, while she can also spend solo time reflecting in the gardens, which she loves. Sunrise has allowed her some independence that she wouldn't have had at home alone, and the staff have understood her needs perfectly.

I would have no hesitation in recommending Sunrise of Frognal as the first choice for residential care of the elderly.

Thank you.

My mother moved into Sunrise assisted living at the start of the Pandemic. Mum is 89-year-old with underlying health issues. Despite the enormous challenges of the last 12-months, Mum has been kept safe and comfortable. The staff are professional and incredibly friendly and helpful. They have gone the extra mile to ensure I have remained in communication with visits when allowed, and regular virtual meetings during the lockdown. I have also welcomed the regular communication from Sunrise and the access I have been given to staff when I need to ask a question. The environment is beautifully maintained, and in the summer months, the garden is a major attraction with comfortable outdoor seating where refreshments are served. I am so grateful to the management and staff for providing a high level of care for my mum.

I continue to be very satisfied with the care my father-in-law has been receiving and with the way in which the COVID-19 pandemic has been handled. Despite the lockdowns and other (quite understandable) restrictions brought about because of the pandemic, my father-in-law continues to be happy and feel safe at Sunrise.

My mother moved to Chestnut House, which is the supported living part of Sunrise of Frognall House 7-years ago, after the death of my father. She was showing some signs of dementia and did not feel safe living at home. The care and attention that the staff gave on her move were wonderful, the welcome they give to family members when they visit is always very positive, and you are encouraged to join in activities when you are there. Sadly, my mother's dementia has deteriorated over the years, but she is still able to have and is encouraged to have as much independence as she can manage. This last year has been difficult, but such is the excellent care that I know my mother receives; I have been reassured that she remains well. I visited a large number of residential settings before I visited Frognall, and the moment I stepped through the doors on my first visit. The staff put on many special events, on popping in one afternoon unexpectedly, they had a rock and roll party on the go.

My mother is a resident of Frognal House; she has vascular dementia. The staff here have been so kind during the lockdown and also in the period when we were allowed visits with distancing in place. Some of the carers have formed a real bond with my mum, and she really responds to them; this is so good for our family to see in this difficult time. We were happy with our choice before lockdown but have really concluded since we made a good decision. The manager has recently helped us with a difficult situation, and we could not recommend him more. I would like to name the carers who I have found outstanding in the last few months, but names are not allowed.