Frognal House Care Home - Avery Collection

The high standard of care offered by Signature has been continued by Avery Collection. All the staff members from reception to the care team to the health and wellbeing team are excellent, always sensitive to the needs of the residents and their families and delivering the highest standards of care.

Day staff good on the whole. Night staff diabolical. Complained of their behaviour, particularly one carer who lied about me. Night staff more than reluctant to help. When asking for help was told didn't know what to do and walked away, it was a simple request. No help being made comfortable before bed.

I cannot imagine a better place for my mother to live - thank you all so much!

Thanks, team Frognal, you have taken a weight off my mind.

I suggested Signature at Frognal House to an elderly couple who were no longer able to cope at home as I had previous experience with the home. The home has the same friendly caring atmosphere that I remembered. The care they have received from day one when they moved in has been first class, they were made to feel very welcome by all the staff from the moment they arrived. Settling into a completely different environment is difficult at any time, but the help given by the staff at all times of the day and night has made all the difference. They are happy in the home and very pleased that they made the decision to move into long-term care. It is lovely to be able to drop in and have a coffee and a chat at any time. I would recommend Signature at Frognal House to anyone considering either respite or long-term care for a friend or relative.

My brother and I can't say enough to thank Signature Care Home and all the staff at Frognal in Sidcup for the wonderful care and support they have provided my Mum throughout and particularly during the Covid/lockdown period. The difficulties and strains/pressures the staff faced during this very difficult were clearly immense, but this did not stop them from giving all they had to look after the residents - particularly our Mum in the Reminiscence accommodation - with love and affection. Thanks, is not enough.

After having such a bad experience with the local authority trying to find a residence for my grandmother, Signature made everything so easy. They worked with us closely and explained everything in full. They relieved so much pressure from my family, and the team has been incredible at helping us transition. My grandmother is now in a place where she feels safe, and the anxiety we have as a family is gone. I would recommend Signature to anyone and everyone.

Mum will be back again, that's for sure, and I, as a daughter, cannot thank all of you so much. I would definitely recommend Signature to anyone who wants peace of mind and excellent care and facilities for their loved ones.

Excellent - no other words needed.

On 16th July 2022, Signature at Frognal House laid on an afternoon tea for my mum's 94th birthday. Everything they provided was excellent, the entertainment, the food and drink, the decoration and above all, the customer service, we could not have asked for more as everyone went above and beyond what we could ever have expected. A most enjoyable afternoon was had by all family, friends and residents.

We live a good distance away from Frognal House and had good communication from staff when there were any health or other issues. On the whole, we felt the level of care was excellent. We would certainly recommend Frognal House to anyone needing to be in a care home.

Thank you, everyone, at Frognal. We're confident that Mum is getting the best possible care, which removes a major worry for us all and is helping us heal as a family.

I am so grateful to all the staff, and they all deserve a pat on the back.

I have no hesitation in recommending Signature at Frognal House. Mum moved in last July after the death of my father. They handled the difficult transition in Mum's life extremely well. Since she's been there, she is comfortable, engaged and safe. All the staff are lovely. Any problems that arise (which are very few and far between) are dealt with swiftly. Mum thinks of it as home now. We couldn't ask for anything more.

I wish to recommend this care home to others. They were exceptionally caring, warm and helpful to my mother. They were quickly there if she needed help and were always patient and understanding. The staff were excellent, and many of them had been working in the home for many years (which is always a good sign). The home has a range of activities for residents each day and also outings in the minibus. My mother also liked the food. The kitchen staff were always willing to give her a different option (she was very fussy) if she did not like the alternatives available. It was also served hot, which meant a lot to her. My mother was able to have all her own furniture and decorations in her room, which made her feel at home and happy. The staff were also very welcoming and safety conscious. I fully recommend it.

My parents moved into Frognal in January 2020, just before Covid struck. They have very different needs, Mum with Alzheimer's and Dad in poor physical health but alert mentally, and had been struggling from crisis to crisis at home for ages. It wasn't an easy transition for either of them, and the lockdowns and visiting restrictions made it harder to settle, but we were always reassured that in Frognal they were safe and cared for. Living in Scotland meant I couldn't see them much, but we all appreciated the Skype calls facilitated by staff. We recently reached the point where Mum had to move into the 'Reminiscences' unit. This was managed sensitively and efficiently, and we had several reassuring conversations about it in advance. Nobody could have been less keen on moving to a care home than Mum back in 2020, but now she enjoys the care and company, and they are both so much more comfortable and happier than they would have been at home. Thank you to all staff!

Mum has been a resident in Frognal since September 2021. Prior to her residency, she had multiple A&E hospital admissions in a short space of time. Despite every effort, we were unable to keep her well enough to stay at home. With the professional care she has received from the staff at Frognal, her physical condition has stabilised to the extent that this is the longest period out of the hospital in a year. Everyone we have met has been polite and approachable, and nothing is too much trouble.

We made the very difficult decision to look for a care home for Mum. This procedure was made easier with the help of the manager at Sunrise of Frognal House. She took the time to explain what needed to be done and spoke to us with compassion. Nothing was too much of a problem for her.

My mother has lived in Frognal House for over two and a half years. She has been extremely well looked after and she has never shown any signs of neglect. In many ways, she is physically healthier now than when she first entered the home, as she is eating properly and her medication is properly administered. The staff all know her well and treat her with respect but also laugh and joke with her, which she enjoys. They have plenty of activities, including singing songs which she really enjoys and joins in with. As with all decisions of this nature, my brother and I were extremely apprehensive about placing our mother in residential care. However, Sunrise of Frognal House have surpassed our expectations. The problems created by the pandemic, have been negotiated extremely well by the home. In particular, they have informed us of all the measures they have taken as they have reacted to each problem caused by the pandemic, which has been extremely reassuring.

My mother has been a resident at Sunrise of Frognal House for the past six years. I have been consistently impressed and thankful for the quality of care she has received throughout this time. The staff have always been attentive, responding thoughtfully and efficiently to enquiries. They work very hard to meet the needs of my mother of 97 years, who has become increasingly frail and dependent. Staff have continued to meet the challenges presented, often in difficult circumstances and especially with the increased demands created by the coronavirus pandemic.