Frognal House Care Home - Avery Collection

Thank you for taking the time to leave us such a lovely review. We take a lot of pride in the grounds and services we provide at Frognal House. We thank you for recognising this. We are pleased that your experience with Frognal has been such a positive one and we really appreciate your kind words. Your feedback is truly invaluable to us, I will be sure to pass your kind comments on to the rest of the team. Kind regards.

Thank you for taking the time to review Frognal, especially during a period of sadness. We believe we have a fantastic team at Frognal; your recognition and kind words are appreciated by every member of our team. We believe in creating a relaxed and friendly environment for our residents to call home. We are truly touched by your positive experience and it was a honour for us to be able to provide the best care for your mum and be there for your family in a time of need. Kindest regards.

Thank you for taking the time to leave us such a lovely review.
We really appreciate your kind words about the quality of care provided at Frognal House. Also, pleased to hear you enjoyed the Halloween event, it was a great evening.
Your positive feedback is truly invaluable to us - I will be sure to pass your kind comments on to the whole team.
Kind regards, Scott.

Thank you for taking the time to leave us such a lovely review. We take a lot of pride in the grounds and services we provide at Frognal House. We thank you for recognising this, and we really appreciate your kind words. Your feedback is truly invaluable to us; I will be sure to pass your kind comments on to the rest of the team. Kind regards.

Thank you for taking the time to write a review. I am sorry to hear your experience was not to your expectations.
I appreciate your review and welcome the opportunity to discuss with you in person the issues you have raised.
We strive to provide an outstanding quality of care and improve our service user's experience wherever possible.
Once again, we are very sorry that you feel the experience did not meet your expectations.
Kind regards, Scott.

Thank you so very much for your lovely words regarding our community, Mary. As you visit with your mum so very often, we really appreciate your review about our team, activities, accommodation and meals. Your mum is a much-loved member of our family here, just as you are. Many thanks, and stay well.

Thank you, John, for your very kind words about our home. We are so pleased to have your auntie with us and even more pleased that she decided to stay with us for the long term. She does enjoy the food and the friendships she has made. We do have a great deal of stability among our staff, including that of our long-term Home Manager, which is vital to the success of any community. Many thanks again.

Tony, thank you so much for your thorough review; your comments are greatly appreciated. We are very happy that your friends have chosen to stay with us, no doubt through your encouragement! The team has been very nurturing and supportive of them to assist in easing any natural anxieties one would have in moving into a new home. It's wonderful to see them partaking in activities and enjoying the grounds, as well as making some new friends. Stay well.

Thank you so much, Steve, for your heartfelt comments. We did have quite a strenuous time during Covid, but we managed to do well because our families, such as yours, were incredibly supportive and understanding. Mum is doing very well in Reminiscence too. Stay well!

Thank you so much, Danielle, for the lovely comments. I am so pleased we were able to assist your family and nan in a time of need; we love having her with us; she is so sweet! Nan is making new friends and seems to be settling in so well. Many thanks.

Hello, it was such a pleasure having your mum with us. She has such a lovely smile and was so grateful to be able to be here with her brother. She is absolutely welcome back at any time that she wishes; we will always find a place for her. All the staff are very sorry to see her go. Stay well and come and visit! Cheers.

We are so glad to hear that your mum enjoyed her birthday event. Here at Frognal House, we enjoy welcoming friends and family members to celebrate special occasions. The team here at Signature at Frognal are grateful for your kind words. Thank you.

We are so glad to hear about your positive experience of Frognal House and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
The team here at Frognal House would like to thank you for your kind words. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families’ lives.

Here at Frognal House, our ultimate goal is to provide the best possible level of care we can from our carers, nurses and activities team. We strive to achieve a sociable and comfortable community our residents can call home.
Our care teams are central to everything we do in our home; your recognition of their passionate and skilled work is fantastic to hear. Thank you for your kind words, and these will be shared with the rest of the team here at Signature at Frognal House.

The team here at Frognal House would firstly like to thank you for your kind words. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families’ lives.