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Poplars Care Home

15/17 Ickenham Road, Ruislip, London HA4 7BZ
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Poplars Care Home, Ruislip
Poplars Care Home, Ruislip
Poplars Care Home, Ruislip

Poplars Care Home is 27 bed care home whose aim is to provide a high standard quality of care within a homely environment. A stone's throw from Ruislip high street, the former 'Poplars Tea Rooms' building has been adapted to provide individually decorated single en-suite rooms.

The Home offers three lounge areas including a sunny south garden facing garden room. There is a dining section for mealtimes and activities. There...  

Care Provided by Poplars Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,800£1,600 - £1,800
Residential Dementia Care£1,600 - £2,000£1,600 - £2,000

Fees dependant upon pre-admission assessment carried out by the Management team.

Contact Poplars Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Caroline Monaghan-Fox (Registered Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (27)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Open visiting policy in place. Protected mealtimes are lunch (12:30pm - 1:30pm) and Supper (5:30pm - 6:30pm). CCTV in operation.

Parking

  • 2 large car parks to the front of the Home

Poplars Care Home Reviews (63)

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9.9

Poplars Care Home has a Review Score of 9.9 (9.936) out of 10, based on 24 reviews in the last 2 years. Over all time Poplars Care Home has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from S S (Daughter of Resident) published on 10 July 2026 Submitted via Website
Overall Experience

This visit was my Dad's second stay for respite care at Poplars Care Home. The staff are all so welcoming, friendly and caring. Having spent 2 weeks at Poplars earlier in the year, my family knew that he would be very well looked after. We were pleased to see that he was happy to engage in daily exercises and activities and that he looked very smart. That was always so important to my Dad! The 2 week break gave him the opportunity to be stimulated by different surroundings and for my Mum to take a break from his care. We will probably need to arrange respite care again in a few months and we will not hesitate to contact Poplars when the time comes.

Reply from Julie Bell, Office Manager at Poplars Care Home
Thank you so much for your wonderful feedback and for choosing Poplars Care Home once again for your Dad's respite stay.

We are delighted to hear that both your Dad and your family had another positive experience with us. Really pleased to know that he enjoyed participating in our daily exercises...  

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Review from Eleanor F (Friend of Resident) published on 16 February 2026 Submitted via Postal Card
Overall Experience

Our friend seems very happy and, although inclined to be lazy, is encouraged to move around and participate in activities, especially the "keep fit" exercises.

Reply from Sam Cader, Director at Poplars Care Home

Thank you so much, Eleanor, for taking the time to share your kind feedback.

We are delighted to hear that your friend appears happy and is being encouraged to stay active and take part in our activities, including the "keep fit" sessions. Supporting our residents to remain as independent,...  

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Review from Claire B (Resident / Service User) published on 27 January 2026 Submitted via Postal Card
Overall Experience

Everyone here at Poplars Care Home are very helpful, caring and full of support with love and always ready to help me out and I have made a lot of many good friends here too.

Reply from Sam Cader, Director at Poplars Care Home

Thank you so much Claire for sharing your kind and thoughtful review with us.

We are truly delighted to hear that you feel supported, cared for, and happy here at Poplars Care Home. Knowing that you feel surrounded by kindness and that you have made good friends means a great deal to all of us....  

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Review from M D (Wife of Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience

My husband moved into Poplars in August last year. He is very happy and I'm happy with his care. The staff are very caring and look after him very well. He likes going on the outings. All the staff are very friendly. Poplars is like a home from home.

Reply from Caroline Monaghan-Fox, Registered Care Manager at Poplars Care Home

Thank you very much for taking the time to share your kind feedback about your husband's experience at Poplars Care Home.

We are delighted to hear that he is happy and settled, and that you feel confident in the care and support he receives. Your comments about our staff being caring and...  

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Review from Caitlin S (Regular Volunteer) published on 14 January 2026 Submitted via Website
Overall Experience

I began volunteering at Poplars care home in June of 2024, as I wanted something meaningful to do while being at home from university. Before I started, I received an introduction and had a brief tour of the home, and I immediately felt really welcomed. I volunteered to help out for the duration of the summer until I went back to university in September. I helped on trips to the local shops, cafe and to the local Lido, while also helping with bingo, quizzes, and exercise, and just generally keeping residents company. I then returned to Poplars care home for the following Christmas and Summer, as I enjoyed my experience so much. I honestly feel like part of the Poplars family, and I'm so grateful to have had the experience to volunteer here and make a difference to the residents' lives.

Reply from Julie Bell, Office Manager at Poplars Care Home

Thank you so much Caitlin for taking the time to share such a thoughtful and heartfelt review of your volunteering experience at Poplars Care Home. We are truly grateful for the time, enthusiasm, and kindness you have given to our residents since joining us.

It is wonderful to hear that you felt...  

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Review from Jenny L (Sister of Resident) published on 12 January 2026 Submitted via Website
Overall Experience

Poplars is an excellent care home. As a visitor you always receive a very warm welcome. There is a lovely atmosphere in the lounge and residents are treated with kindness, patience and understanding by the staff. The one-to-one care my sister received was outstanding. The home is well maintained and residents can have their rooms decorated in their own style. Would definitely recommend Poplars to anyone looking for a care home for a loved one.

Reply from Julie Bell, Office Manager at Poplars Care Home
Thank you so much for your kind and thoughtful review. We are delighted to hear that you always received a warm welcome when visiting and that you experienced such a positive atmosphere within the home.

Your comments about the kindness, patience and understanding shown by our staff mean a great...  

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Review from Roy B (Brother of Resident) published on 29 December 2025 Submitted via Website
Overall Experience

Overall, I am extremely pleased with the care my sister is receiving and she says the same. The carers are first class, friendly and will do anything for her. They keep her happy which is not easy some of the time.

The food is very good and Chef goes out of his way to provide alternatives when asked for. Everywhere in the home always looks clean and tidy and the garden is well kept.

There are plenty of activities going on each week and I am amazed at how many times they go out, even in the winter.

However, I have been disappointed that she has put on a lot of weight since her fall. Also, the subsequent physio exercise recommended to strengthen her legs was stopped for quite some time. It has now been resumed and Anne is doing a great job getting her moving.

Overall, I would highly recommend Poplars to anyone who is looking for a care home for a relative or friend.

Reply from Sam Cader, Director at Poplars Care Home

Your kind words about our carers will be shared with the team, who will be delighted to know their friendliness, dedication and commitment to keeping your sister happy are so appreciated. We are also pleased that you have been satisfied with the food, cleanliness of the home, the upkeep of the...  

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Review from E C (Daughter of Resident) published on 4 December 2025 Submitted via Website
Overall Experience
My mother has been a resident for 3 years now.
I am extremely satisfied with mums care since day one.
The staff at all levels are very considerate, caring & respectful.
It's never an easy decision to put a loved one into care. But it was the right time for mum & us a family.
It's more like a home from home really. Nothing clinical looking about each room beautifully decorated to a high standard.
High standards in washing mums clothes, bedding.
General housekeeping excellent.
Food good selection/variety. Constant tea available mums main demand in life.
Activities & days out great fun. Myself & my sons have often found ourselves in a game of Bingo or an afternoon out to a local cafe with mum.
They step up the care when needed accordingly say if mums not been well.
They are like my extended family now.
The care & guidance for relatives & residents is 2nd to none.
I looked at several homes locally & Poplars stood out by a mile for all the right reasons.

Absolutely 100%

Reply from Caroline Monaghan-Fox, Registered Care Manager at Poplars Care Home

Thank you so much for your incredibly heartfelt review. We are truly touched by your kind words and grateful that you took the time to share your experience of Poplars.

Your recognition of our staff's care, respect, and compassion is deeply appreciated. Every member of our team, across all...  

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Review from Susan Y (Daughter of Resident) published on 26 November 2025 Submitted via Website
Overall Experience

My mum passed away on 16th July 2025 after living for two years at Poplars and I couldn't have asked for a better place for her. She had a spacious, well-decorated room with a private bathroom, and the home was always spotlessly clean. The food was excellent and thoughtfully tailored to each resident's preferences.

Staff were consistently friendly and caring, and the atmosphere was genuinely happy-residents were engaged, supported, and clearly content. Mum loved the daily activities like painting, card making, and gentle exercise, as well as regular outings to local cafés and picnics in the area. The garden was a particular highlight-beautiful and well-kept.

Mum made wonderful friends and often said how lucky she felt to be there. I'll always be grateful to Poplars for making her final years so happy and for looking after her with such care and kindness.

Reply from Sam Cader, Director at Poplars Care Home

Thank you Sue for taking the time to share such a touching and thoughtful review. We are deeply sorry for your loss, and we feel privileged to have been a part of your mum's life over the past two years. It means so much to our whole team to know that Poplars felt like a safe, happy, and supportive...  

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Review from Hugh P (Son of Resident) published on 20 November 2025 Submitted via Website
Overall Experience
Dear team and management at Poplars,
I wanted to give a fulsome and heartfelt 'thank you' (enormously) for all the help, care & support you gave both to my mother, Lady Joan, who was resident with you for 2 and a half years, and to us as her family in terms of liaison and support.

Joan was far from the easiest person to look after & care for but all your staff and management showed & demonstrated curiosity (about her) and huge imagination in best catering for her needs throughout, from the outset to the very end. It was an enormous relief for us all that you took great care in seeing & learning how best to support & care for Joan. Despite Joan's challenging behaviour, you took the greatest care for her, which (as you saw) meant she ended up trusting you implicitly: no easy feat for anyone dealing with my mother! You also demonstrated superb care for her & for us in her final week, essentially capping beautifully a time when you took as many worries away from us. Thank you!

Reply from Sam Cader, Director at Poplars Care Home

Thank you so much for taking the time to share such a heartfelt and thoughtful message. Your words mean a great deal to all of us at Poplars. It was truly an honor to care for Lady Joan and to support your family throughout her time with us. We understand that every individual has unique needs, and...  

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Review from S N (Friend of Resident) published on 26 June 2025 Submitted via Website
Overall Experience

My friend moved into Poplars in Nov 24, & not a day has passed since she and I don't thank our lucky stars that she did. I have known her over 25 years, & I can honestly say that I have never seen her as consistently happy as she is since she moved in & she is truly "living her best life". The home is bright, well maintained & even though it is not her old home, every effort is made to make the residents feel like they are in a home environment. The garden is just beautiful, all year round - & there are areas for everyone. The thing that really sets Poplars apart though are the staff. You really get to know them all, & you can just tell that they all care. The activities that they put on are brilliant - if you ever get a chance to have a go with the Interactive Projector - I can guarantee you'll leave with a smile on your face. The food is also pretty amazing, and the fact that residents can chose different meals to the set menu is a real bonus. I could write another 1000 words...

Reply from Sam Cader, Director at Poplars Care Home

Thank you for providing such positive feedback for the Home. We are very happy to care for your friend and that she is enjoyed the environment, care and has positive interaction with the staff! We are proud to respect each individual, ensuring their safety, and wellbeing as well as promote independence and choice.

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Review from P K (Friend of Resident) published on 20 June 2025 Submitted via Postal Card
Overall Experience

Over the time we have known Poplars. All staff have proved to be caring, professional in all areas. We thank them sincerely for all the work that they have done.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for providing your positive perspective on the Home. We have known you since 2019 and it is wonderful to note your experience has been professional and caring.

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Review from D B (Cousin of Resident) published on 7 April 2025 Submitted via Postal Card
Overall Experience

My cousin moved in to the Poplars in November 2024 and settled in on day one. The home itself, in terms of rooms, facilities etc, is ideal, but the Poplars biggest strength is the staff. The management team is very caring and it didn't take my cousin long to build a strong bond with many of them. We did a lot of initial research into care homes and feel that we have 100% made the correct choice.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind message of support for the Home and that your cousin has settled in well. We are very pleased to support her and that she has a strong bond with the Management team.

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Review from Nigel V (Brother-in-law of Resident) published on 23 January 2025 Submitted via Website
Overall Experience

The Poplars Care Home provides an outstanding quality of service. From the owner and managers in the care home, who show real affection for all the residents, the warm and friendly reception staff, who are the kindly face of the care home to residents and visitors alike, and all the careers and support staff who make the home a warm, safe and welcoming place. We initially had concerns about travelling for up to 1 hour each time to visit the care home to see our loved one but they washed away when we saw how everyone was cared for and looked after. There is a family atmosphere as soon as we walk through the front doors and we look forward to our visits to see our loved one and meet everyone there whether it's residents or staff. It is a rewarding experience and we would hope the Poplars is a model for all care homes.

Reply from Caroline Monaghan-Fox, Registered Care Manager at Poplars Care Home

Thank you for sharing your thoughts on Poplars. We are delighted you noted the familial environment and attitude of the care management and frontline team. It is with pleasure that we provide care and we are so pleased you are reassured of the care and safety we offer.

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Review from Robin S (Resident / Service User) published on 27 December 2024 Submitted via Postal Card
Overall Experience

My place at Poplars Care Home, I would rate the staff there as the best care staff and all staff place the residents before themselves. It's my home and I receive help. Other homes are nothing compared to this.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your feedback. We have been delighted to care for you since 2021 and we are pleased you found the care, staff and overall experience 5/5.

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Review from Micheal P (Husband of Resident) published on 24 December 2024 Submitted via Postal Card
Overall Experience

I have nothing but praise for the managers, care and maintenance staff for the way in which they are looking after my wife in difficult circumstance. Their caring attitude, kindness, attention to detail and their close attention to changing circumstances and their swift action to meet challenges are exemplary. I am glad to know, in trying times, that my wife is in such good hands.

Reply from Sam Cader, Director at Poplars Care Home

We take pride in caring and supporting for your wife. We understand living with dementia can present challenges and we appreciate your recognition of how we have responded to them. Providing effective care means keeping our residents safe and so we thank you for your feedback.

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Review from Dawn G (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card
Overall Experience

All the staff are lovely towards my mum. She is very happy there.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your review. We are so pleased your experience of the Home was positive.

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Review from Ranjanbala M (Resident / Service User) published on 6 December 2024 Submitted via Postal Card
Overall Experience

I came to the home four and half years ago. The staff are helpful and all that I need is given to me. I have my own vegetarian menu that I choose and shop for. I like the activities. I take part in exercises, quizzes, Bingo and outings. I go out to the coffee shops and restaurants every two weeks. I feel safe at the home. I like my room, as it is clean and comfortable.

Reply from Sam Cader, Director at Poplars Care Home

Thank you for your kind comments. We are so pleased you are enjoying the outings and menu refinement. Feeling safe is our priority and so are glad you feel the Home gives you that comfort.

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Review from E R (Friend of Resident) published on 26 November 2024 Submitted via Postal Card
Overall Experience

I visit a resident regularly (every couple of weeks), and as a visitor, I'm always welcomed warmly by staff who are, without fail, helpful and friendly. Residents are very well treated by the staff who show patience and understanding. There is always a full programme of things going on if residents care to join in. My friend never fails to tell me how happy she is there. I've seen her room, which is very pleasant and comfortable with an ensuite, decoratively the bedroom is clean and delightful. The residents' sitting room is thoughtfully decorated in a style which is stimulating - I love the bird wallpaper!

Reply from Sam Cader, Director at Poplars Care Home

Thank you for you review of Poplars. We are delighted you have observed positive interactions, an action packed activities schedule and appreciated our individually decorated rooms. Glad you love the bird wallpaper as much as us.

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Review from R C (Friend of Resident) published on 26 November 2024 Submitted via Postal Card
Overall Experience

I always enjoy visiting my friend. The home is so friendly and welcoming. There is always a happy atmosphere with lots going on to entertain and enrich the lives of the residents. If ever I need care, this is the place I would want to be.

Reply from Sam Cader, Director at Poplars Care Home

We always appreciate when the care and atmosphere is described as 'friendly and welcoming'. We consider the residents and their friends and family as part of the Poplars family and the personalised activities go a long way to enriching their lives. Thank you again for your review of the Home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 September 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Poplars Care Home.

Upcoming Events

There are no upcoming events for Poplars Care Home.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Poplars Care Home.

Meet the Team (3)

Caroline Monaghan-Fox
Caroline Monaghan-FoxJob Title:Registered Care ManagerJoined: 2020

After completing a Psychology degree I worked in a variety of support roles working with people with mental ill health and worked my way up to Registered Manager. I have had 16 years of experience in this role in a variety of residential settings with different client groups and also have area-managed residential and supported living services.

It is a huge responsibility to be entrusted with your loved ones and it is my aim that their experience of care is fun, safe and person-centred achieved via an established and well-trained care team who absolutely have the right values for the job.

Paul Hargreaves
Paul HargreavesJob Title:Operations ManagerJoined: 2019

My role at the Home is to oversee the catering, housekeeping, and laundry. IT and maintenance of the Home. My priorities are safety for the residents, staff and visitors and a lot of my work involves maintaining compliance and pushing the service forward with innovative solutions.

The best part of my role is the residents; I will always make time to chat. I am passionate about learning more about how they want their care and the service to run. I also enjoy seeing the Poplars team working towards common goals.

Julie Bell
Julie BellJob Title:Office ManagerJoined: 2021

I joined Poplars in November 2021. I decided that after working in the logistics business for over 25 years I needed a change of direction. I wanted to work in a job where I could use my organisational, analytical, and social skills to support people and Poplars has been the perfect choice.

The best part of my job is being able to spend some time during the day to have a chat with the residents at Poplars or join in one of the daily activities, which makes the sometimes very busy days very worthwhile.

My challenge has been to learn the procedures of what is required to work in a care home and to move out of my comfort zone and learn new things. No day is the same.

I was looking for a job where I would arrive at work with a smile on my face and leave with a smile on my face and I’ve found that at Poplars.

Frequently Asked Questions about Poplars Care Home

What types of Care is Poplars Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Poplars Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Poplars Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Poplars Care Home to the centre of Ruislip?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Poplars Care Home to verify any information. View our terms and conditions. Poplars Care Home has an Enhanced Service -more info.