Sydmar Lodge

My aunt was forced to move to a new home after her prior home closed as a result of the pandemic. Our family is very fortunate that we were advised to consider Sydmar Lodge (among other carer homes), as it has met all of our hopes and expectations. The service manager has done an exceptional job making the transition a smooth one and helping ease our concerns. Our family’s concerns and challenges have been somewhat unique, as we are located in America, and therefore, have had to navigate much of this process from afar. Thankfully, the activities director and service manager have done a great deal to help us bridge the gap, such as arranging Zoom meetings on a regular basis. The staff at Sydmar has taken a sincere, personal interest in assuring our aunt is well cared for and that we are kept current on relevant developments and facilitating visits.

The home arranges entertainment on a regular basis whether games, physical activities or music and everyone is encouraged to join in to the best of their ability. There is a regular cleaning routine, and the home is spotless. I don't think I could ask for better care for Mum - thank you all at Sydmar Lodge.

My mother has recently moved into Sydmar Lodge and loves it there. She had been very independent before but was struggling to cope on her own and was very bored in her flat. We were a bit apprehensive about her moving into a home, but she settled in very quickly and now feels very much at home. She says that all the staff are wonderful, and she particularly enjoys the meals. She thinks that she is living in a first-class hotel! Mum has been kept busy with numerous and varied activities each day, which have helped to keep her stimulated and engaged. We really enjoy seeing what she has been doing through the videos and photos on Sydmar's Facebook page. We can tell that she is very well looked after, entertained and happy in her new home. The home is very well run, and everyone is friendly and helpful. We didn't think Mum would ever want to move into a care home, but we are so happy that we found Sydmar Lodge and the perfect home for her.

It's been a difficult year for all. We really appreciate the support and dedication the staff at Sydmar have offered. Looking forward to an easing of restrictions and being able to see and hug our Mum.

My aunt has been at the care home for over 2-years. The food is of great quality, the staff are warm and extremely caring. The activities offered are wonderful and varied. The management team efficient, and very attentive to individual requests and needs.

More specifically, my aunt became very sick with Covid at the end of February 2021. The overall care has been excellent. The management bent over backwards to do whatever they could in assisting with my aunt’s care and recovery. The staff have worked tirelessly and have demonstrated the utmost commitment and care during extremely challenging times. My aunt has recovered, and we are grateful to the team at Sydmar for the role they have played, resulting in a 94-year-old being an example that where there is life, there is hope. And when it’s not your time, it’s not your time. Huge thanks and gratitude to all at Sydmar Lodge. My aunt is now joining in the various activities with more zest than ever.

My mother fell, had a hip operation followed by a month in hospital. The hospital recommended that Mum needed residential care. It all happened during Covid lockdown. A very unknown time. This meant restrictions and trust in the staff in Sydmar Lodge. I had visited Sydmar Lodge over several years in unrestricted times when other family members needed the excellent care provided by Sydmar Lodge. My mother has dementia and is mostly wheelchair-bound. Sydmar Lodge staff have cared for her needs to a high standard helping my mother with meals and providing a diet that keeps Mum comfortable. I can see that staff get to know their residents. My mother smiles and laughs with the staff. Thank you.

My mother appears to be very happy and well looked after. That is my main objective. Well done to the manager and all the staff for their hard work during these very tough and challenging times.

My cousin entered Sydmar Lodge in July 2020. She has proved to be not an easy person to care for, and I think that the staff at Sydmar Lodge have shown great patience and understanding of her condition and situation. The manager and assistant manager have always been available to speak to on the telephone, helping us to care for my cousin in the very best way we can - especially in these very difficult Covid times. If I have email queries, they are always responded to immediately. I have been so grateful for the support, care and understanding that has been shown to us.

Staff are always very kind and considerate. Sydmar Lodge has a very nice, welcoming atmosphere. Setting aside the effects of the Covid 19 and lockdown restrictions, Sydmar Lodge provides a wide range of appropriate activities for residents.

My father went into Sydmar Lodge at the beginning of the first lockdown. It was a very difficult time for the family, but it was made easier for us all by the wonderful care and attention that was given to him at all times by the manager and her team. A few months later, my mother went into the home and sadly passed away there a couple of weeks later. We were shown a great deal of compassion by all the staff at Sydmar. Nothing was too much trouble, and we were kept informed at all times.

My father was admitted to Sydmar Lodge just before the lockdown started last March. He was warmly welcomed by the staff, which was very appreciated by the family as we were not allowed into the home to settle him in. During what has been a very difficult year, since then, my mother was also admitted to spending her last days with my father. The staff could not have been more accommodating and kind at this very difficult time, and they have continued to be so. My father is unable to attend to any of his personal needs and needs full-time care, which has always been forthcoming. We are very happy to now be able to visit inside but must say that throughout the year, we have been able to see him last summer in the garden and over the winter in the pod, they have built or through the window. Our queries have always been answered by the staff who are always on hand to give assistance. We would highly recommend Sydmar, the manager and her deputy, the activities organiser and all the carers.

I do think that staff and management at Sydmar Lodge are very caring, responsible and responsive and am very happy that my mum is being looked after there, it really takes a big weight off my mind. On a recent Zoom, it was clear that other relatives felt similarly.

A well and efficiently run facility giving residents a very good quality of life. The staff are extremely caring. Sydmar offers an amazing array of imaginative, stimulating and entertaining activities. First-class.

Sydmar Lodge and all its staff have gone way beyond their jobs over the last year. The care and dedication have just been insurmountable! I could close my eyes at night and know my mother was safe, protected and cared for in such a dedicated way.

Every person on the staff at Sydmar I hold in such high regard. I would recommend them to anyone who has an elderly parent or relative who needs looking after them in their later years.

Thank you so much from all my family.

We are very impressed how they kept us in touch with Mum during the lockdowns, and we had garden visits, window visits, FaceTime and next week two of us can visit Mum, which will be so nice!

But the activities coordinator and all the staff at Sydmar did a fantastic job in helping make Dad’s birthday such a special day in the difficult circumstances. It was lovely to see how happy he was in the photos and videos that they shared with us. He really seemed to come to life and clearly had an enjoyable and fun time. So we did manage to celebrate though in an unusual and different way. Thank you Sydmar.

Covid has made the lives of carers within care homes very difficult. Despite these severe strains, Sydmar’s staff have elevated themselves to be as attentive as ever, with safety always foremost. We feel blessed that my mother is able to live in such a loving and caring home.

Thankfully my mother went into the home before the virus. All the staff have taken great care of the residents, especially social distancing, and after a time enabling the residents to see their families.

Since the outbreak of Covid-19, this care home has overcome so many obstacles through no fault of their own ie being provided with PP equipment and everything associated with the virus to maintain and keep safe the residents and of course the all staff carers etc. We have been kept informed in great detail of the running of the home where ever it has been possible. The home manager and all her staff have been amazing. Before Covid-19 the home in our opinion is run to a very high standard. It is always clean wherever you are, the entertainment aspect and activities are excellent. Staff are always friendly and the residents very well cared for. If there are any problems they are usually resolved very quickly. The home is run to a very high standard You cannot please all of the people all of the time and little mishaps occur but nothing to deter the excellent service that the home provides.

There is a warm and friendly atmosphere at Sydmar and we are very happy mum is there!