Wilhelmina House

We cannot thank the care home and all the staff enough for the kindness, care and compassion they showed towards both my Nan and her sister.

It meant so much to our family knowing that they were being looked after by such caring and dedicated people. The staff were always kind, patient and supportive, treating them both with dignity and respect and making sure they felt safe and comfortable.

It's never easy seeing someone you love need care, but the reassurance we received from the staff made such a difficult time that little bit easier for all of us.

Thank you to every member of the team for everything you did for them. Your hard work and genuine care will always be appreciated and never forgotten.

My mum was a long-term resident of Wilhelmina House until she sadly passed away just after Christmas. My wife and I live up north and as we were in Croydon for a few days, we took the opportunity to visit - wanted to see the staff and residents who we know well. Spent a lovely hour or so - was great to see everyone. Still the same happy, welcoming place that we've been used to over the years. Will try to pop in to say hello the next time we're down, whenever that may be. Cheers!

I have been and seen to many care home in the Croydon area. Nothing is like Wilhelmina, the attention to care and detail is beyond anyone's expectations. The staff are always so happy to help and always to the extra mile to see to anyone's needs no matter the situation. Alongside, the staff has great knowledge on always making sure you are comfortable and in good health. I would always highly recommend this care home to anyone who is looking to reside there.

I have been visiting WH weekly since 2024. I have witnessed a great deal of care towards the residents , outstanding staff, clean and friendly. The activities are targeted to the residence needs and taste. The gardens are beautiful and well maintained. The manager is very professional and attentive .

All aspects of my care are excellent. Apart from activities. They are not always applied according to the standard of understanding.

Welcoming care home team from senior manager through team leaders to care assistants and support staff. Great ethos of care, helpfulness, enjoyment and fun. Good leadership by management and team leaders creating a strong feeling of care and wellbeing. Pleasure to visit at all times, interesting range of activities for residents. Well kept premises and grounds. Thank you. Good plan for events inviting family too.

My perspective as relative of a resident. My brother has recently moved into Wilhemina House. My experience has been very positive. The management staff were extremely helpful in the transition from his previous home. The staff are friendly and courteous at all times. My brother is still adjusting to the new environment and changes in routine make him anxious.

Very busy month for the residents, with all the Christmas activities such as Christmas carols, coffee mornings, all the entertainers coming into the home during all of December to cheer the residents and preparing them for Christmas. The residents all had presents and a lovely Christms dinner.

My relative was here 2 yrs & staff always caring, friendly, compassionate and professional (that included cleaning, catering, maintenance, & admin as well as the manager & care staff ). Staff turnover was low, allowing residents to see the same staff every day. Staff knew regular visitors by name too. Staff made time to chat with the residents they cared for, & my relative enjoyed taking an interest in them & their families. Staff were running activities most weekdays when I visited, so it was not just the TV left on all day. They would also take phone calls for my relative & give the phone to her so she could still speak on the phonewhen she was too unwell to manage her own phone. She was happy & well cared for. At her end of life, she had to be nursed in bed, but it was a comfort to know she could remain in the same home. Staff liaised with GP, district nurses & local hospice to support her in that. I have visited a few care homes in my time, but this was one of the good ones

What really stands out is the staff. Their dedication and genuine care for residents really shows. They go above and beyond. The facilities are always clean and the events are always well planned.

Great experience. Mum is well cared for and treated well. Staff are excellent, friendly, caring and helpful. A slight frustration with the recent lift situation, but rectified now (difficult for mum's mobility to be restored after a prolonged time on the corridor/in her room only). However, apart from this excellent.

The staff here are so friendly and kind. My aunt always praises this care home. She feels so happy and cared for and comfortable. Weekly food menu is always different with plenty of choice!

Lovely care home with amazing supportive staff. The food is lovely and the parties they host are always a great laugh!

My father was a resident at Wilhelmina House from February 2024 to May 2025. He sadly passed away in June 2025 . But in the short time he was there he was very happy there. He particularly enjoyed the friendliness of the staff.

My aunt moved in just 3 days ago. The home and all areas are fabulous. The staff are fantastic. They are friendly empathetic and genuine they have supported me too as going through this process is not easy. Today was their garden party it was brilliant. I am very happy with Wilhelmina House.

The garden and grounds are lovely and very easy for people with limited mobility to walk around. Food is great.

My grandma has been a resident since Oct 24. From the moment we walked in, we were greeted by a particularly lovely member of staff, we knew this was home for her. We love the place, staff, and ambience and have made this our 'family home' too.

Very pleased with the care and service my grandmother is receiving. The staff are very friendly and the activities are great. The home is beautiful and well-kept. Highly recommend!

The manager and her team at Wilhelmina House are so kind and patient. They look after my mother with such care and dignity. The home is spotless and the food is very good. I couldn't be happier with the home.

Very welcoming staff at all times. The staff have gone over and above to make my mother very comfortable. She has a particular fondness for one staff member, the first person to greet her and make her welcome. My mother has settled in and with the improvement of the weather, she loves to sit in the beautiful garden.