Henrietta House

3 Dynevor Road, Bedford MK40 2DB

Henrietta House is located in a tree-lined street in a residential area of Bedford. Situated just a short walk from the town centre, the home has a range of facilities which aid the delivery of person-centred care.

A team of skilled and professional staff provide quality care, nurturing and supporting residents with a range of needs and care requirements.

Henrietta House is owned and run by family-run Lansglade Homes who aim to provide care and support to residents in welcoming environments.

Staff at Henrietta House enjoy coming to work and maximise the potential of each resident through careful care and lifestyle choices to meet their individual needs.

Group: Lansglade Homes Ltd

Person in charge: Jacqueline Ballinger (Manager)

Local Authority / Social Services: Bedford Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Italian

Single Rooms: 23

Shared Rooms: 1

Rooms with ensuite WC: 2

Weekly Charges Guide: Personal Care Single £580 – £650 (These prices are only a guideline, please contact Henrietta House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Henrietta House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Henrietta House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews over all time. This Average Rating is also the rating value for Henrietta House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for Henrietta House is calculated as follows: ( (373 Excellents x 5) + (136 Goods x 4) + (37 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 547 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Henrietta House is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 20 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Henrietta House has a Review Score of 9.6 (9.611) from 46 Reviews


Average Ratings

  • Excellent
    32
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Henrietta House?

  • Extremely LIKELY
    42
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Henrietta House

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    10
  • Friend of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

My father thinks they are all wonderful and wishes to marry them all (he's a flirt) I can't say fairer than that.
I find them all good-humoured and teat him very well.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Henrietta House provided all the support needed when moving mum in and she has settled really well with their kind and caring help. Staff are friendly and helpful and it has a lovely family feel.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Having cared for my husband at home for so many years, I was delighted to find Henrietta House. I was drawn to them because of the friendly, extremely caring staff. It really is a home from home. I felt confident in the knowledge that my husband would be very well looked after which gave me peace of mind.
Should I have any queries or questions there is always someone to talk to, and in return, they never hesitate to advise me of anything that they might be concerned about his well being. I cannot thank them enough.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

A very friendly, homely place to be. Nothing is too much trouble and there are always staff around. Happy in the knowledge that Mum is warm and comfortable, safe and cared for.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

As a stranger to Bedford, I was very impressed with the welcome I received in this lovely care home.
The staff are wonderful, even the cleaning ladies who always speak to me and make me feel good.
They should all be given platinum medals as they are all so special.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

A member of staff took me in a wheelchair into Bedford town to shop; she was brilliant.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

What a wonderful care home Henrietta House is.

When my Dad first came to stay here I was very sceptical, how wrong was I. He settled in very quickly and I could tell he really felt looked after. Whilst I do find it very sad watching my Dad deteriorating I feel comforted by the fact he is receiving the very best care, from all the staff.

I cannot express my gratitude enough, but hopefully, this review will help.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Upon arriving, hugs were given to all I love that. The staff were treating the residents and guests with the utmost respect. The love and patience of everyone was very evident.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Even with a huge amount of family support, my partner's mum couldn't cope at home any longer. We, therefore, had to find a care home suited to her personality and needs. Henrietta House was more like a home from the outset; making a surprise visit to the home, my partner saw a carer dancing with a resident - it was all very natural and showed there was a genuine connection. After moving in the staff soon had my partner's mum back to her old self. In fact, an improved version - she willingly did some painting. I would have never believed it if I hadn't seen it. She won't ask for help so staff have to be very attentive without smothering her. Somehow they manage this. Consequently, her hospital visits have almost ceased and when a hospital admission is necessary, the stay is very short. All staff are always on the residents' agenda and visitors are always welcome.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

After a protracted period in hospital my mum decided that she needed to be looked after 24/7. In looking to secure a home for my mum I visited several witnessing a range of options and qualities, most of which I felt were not suitable. From the moment I entered Henrietta House it felt like a home rather than a residential care home and the happy, caring and positive vibe came over immediately. Whilst in hospital my mum had given up and emotionally she was in quite a bad place, within a couple of weeks the team at Henrietta House had turned things around and not only gave us our old mum back but a new improved person with a refreshed view on life. Mum had not only begun living again but was interacting with others including getting involved with craft sessions, quizzes and visiting entertainers. The staff are open, transparent and very supportive to everyone, they naturally exceed expectations, nothing is too much to ask for and the kettle is always on! Thank you the Henrietta Team.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The first thing that struck me when I went to visit Henrietta House was how welcoming, friendly and helpful the staff were.
My mother began her stay there mid-August 2017 initially for respite care, but it soon became obvious she needed longer-term provision.
The staff tried their very best for Mother at all times. They always kept me up to date with her progress.
If the fabric of the building and the interior decor had money spent on it, it would be a much nicer environment but I cannot fault the staff.

How likely would you be to recommend Henrietta House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

I find that all the staff are kind, considerate, friendly and helpful. Residents are treated with respect and their dignity is preserved.
I think more use could be made of the garden and perhaps residents could be encouraged to spend 10 minutes outside especially on sunny days. Also, there used to be exercises done in the lounge. This seems to have stopped. I feel that they would benefit from regular exercise to aid circulation. Several residents are very difficult and can cause tension.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

The quality of staff were excellent and so in time with residents needs. They were particularly good with the residents with dementia problems. Always cheery and joined in with the entertainment held at Henrietta House much to the delight of the residents. Overall they do an excellent job.

How likely would you be to recommend Henrietta House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

I cannot fault anything about Henrietta House.
Firstly, my mum and dad both went in together for respite in April. Mum had 2 weeks in there and decided to leave dad in the care home as she was unable to cope with dad at home. Mum being 91 and dad 89. The care was second to none. The staff are so kind and dedicated, they kept dad there for his last weeks/ days until he passed in July.
The manager was wonderful and herself and her staff couldn't have done any more than they did. Well done team Henrietta.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have found the care my mum has had and is receiving at Henrietta House to be fantastic.
The staff are extremely kind and understanding. We are always informed of decisions and problems with a high level of compassion. I feel they are a great team that are happy to include the carers in that team. They listen to concerns.
They have nursed Mum through a very difficult period. If I have a criticism it is that the owners could put some more funding in to perhaps brighten up the general decor and furnishings.
Otherwise a wonderful home.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I have total respect for all the staff at this home. My mother has been there for one and a half years, we as a family have seen what the staff have to deal with day in day out. Total respect.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I visited a friend. The staff are very friendly and caring. The food looks very good. Activities also good. Very clean.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.4 out of 5

The degree of care my mother receives is by far the most excellent care my sisters and I could ask for. The staff have fully informed us of every detail of her care, with care and consideration for our feelings. We would definitely recommend this home to anyone who would need care for their loved one.

The food looks delicious and the staff are wonderful, feeding and caring for their health needs.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Caring and friendly staff who could not have been more helpful and kind.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My husband is well cared for in Henrietta House - he's treated with T.L.C. at all times. I would highly recommend Henrietta House to anyone. Thanks to the manager the home runs smoothly and efficiently.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Home is very well managed with caring and kind staff.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Excellent care and support from the manager and all the staff at this care home.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The lovely care staff and management team looked after my late Grandmother in Law impeccably for 18 months during her stay at the home. She was always happy and content and whatever the day and however busy the staff were, nothing was too much trouble for them.
We visited regularly and at different times of the day and the care never varied from the highest standards. The staff also took the time to chat, cuddle and laugh with her, and our Nanna considered this home, her home. We are blessed that her final months were as happy as they were and this is all down the attention to detail from the staff. Thank you, everyone, at Henrietta House.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I visited an old friend today. Staff were courteous and helpful and appeared caring and pleasant.
Especially impressed that one member of staff offered to do a manicure on a resident, I felt this was a nice touch.
Residents appeared well cared for with respect and dignity.
Food served was appetising and in small attractively served portions.
Overall, very impressed.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Value for Money

Average Rating:   4 out of 5

Following a period in hospital, my father required urgent respite care at the end of November 2016. We visited Henrietta House without notice and were pleasantly surprised by the fantastic atmosphere. The staff were clearly well motivated and visibly interested in the residents and their welfare. An art and crafts session had just finished and the residents had clearly enjoyed it.

Two months later, my father’s integration has been a complete success. The manageress and staff have been more than supportive both to my father and to my family. We have jointly overcome some early challenges, and most importantly my father is happy and settled. Thank you so much HH Team.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I found all the staff caring and cheerful. My mother is happy to be in the home. She still has her opinions on the surroundings and would be able to complain if unhappy, she likes the food (mostly) and the home is quick to make note of preferences and dislikes and they remember them.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother was a resident in this home for three years, and even though she did not speak English, the manager and staff went out of their way to communicate with her. During the last year, my mother's health deteriorated and she certainly kept them on their toes, but they cared for her with the utmost professionalism and nothing was to much trouble for them, always making sure she was treated with dignity and respect.
We developed a lovely relationship with the manager and staff and my sister and I felt that we were part of a very big family.

Henrietta House is a lovely home, with a very caring manager and staff.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My aunt has been in Henrietta House for 3 years. Living a long way away I rely on staff to keep me informed of her progress.
I now know the manager and her deputy extremely well and we feel very comfortable talking openly and frankly about my aunt, her general wellbeing, medical and other needs. Although I hold them in high regard, they have of late excelled themselves by the dedication and kindness shown to my aunt during a recent trauma involving several hospital visits. The manager, although off duty, came in on several occasions to accompany my aunt to hospital due to her high anxiety levels and was able to keep her calm and responsive to treatment.
My aunt is very happy at the home and is well cared for. Her care plan is always up to date and very comprehensive.
I have only admiration for the staff who always seem very attentive when I visit.
Whilst the staff and general care given cannot be faulted, I would like to see the owners maybe spend some money on general decoration .

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

All staff provide good care to all residents.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lovely home for my nan to be with super friendly and helpful staff that show 125% of care all the time. This isn't a home for my nan, it's one big sleepover for her to enjoy. This would not be possible without this home. Even if I have to earn my own tea!! :)

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I couldn't wish for a better environment for mum to be in. The staff are amazing, and have truly fulfilled their calling in life! The manager, although busy, always has time for my mum. The events they do are not only for the residents but for the relatives too.
It's hard knowing your loved one doesn't have a clue who you are but somehow they manage to soften the blow.. amazing!!

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Henrietta House provides a loving caring safe house for their residents who to me comes over as a large extended family and with like all families you'll get the flare ups which staff deal with in a caring but professional manner. No matter what age or culture, Henrietta House is a loving place and the staff do a brilliant job. Like with all families you can see and feel the strength and dignity that our older residents have. They need to feel safe, loved and understood. Henrietta House does this.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

All the carers and manager were rushed off their feet due to lift breaking down. The food for those unable to walk was taken to their rooms. All staff are cheerful and caring to residents.

How likely would you be to recommend Henrietta House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

My mother has now been at the home over one year, not the easiest of people to deal with!! The staff at Henrietta House are very welcoming and experienced with the care they provide, which is of a very high standard. Never a problem to see mum anytime day or night. Very well kept gardens, great team of professionals. Don't get a cup of tea and biscuits every visit!!

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Management and staff are friendly, helpful and the staff are very professional, rooms are always clean and tidy. Food and drink good and plentiful, music activities are laid on for residents and visitors entertainment.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

The staff at Henrietta House are very welcoming and the care which they provide is of a high standard. The food is very very good also the rooms are kept very tidy and are a very comfortable and safe space for my mother to feel at home in. Thanks to the hard work of the management team (who always have an open door) and the staff, my mother has settled in really well at Henrietta House and I wouldn't hesitate to recommend it to others!

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The home was very welcoming and staff were lovely. All the residents seemed happy. Garden was well kept and accessible to all. Tea was provided and looked appetising.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My nanna has been at Henrietta House since January 2015. I have nothing but the highest respect for the staff at Henrietta House. They strive to make it feel homely and treat all the residents with such care and respect, giving a family feel to the place.

I visit my nanna on a daily basis and am always made very welcome by the staff. We were also able to hold a family party for my nans 97th birthday recently and all our needs were accommodated and we had a fantastic time - thank you to all the staff.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My Nan has been a resident since January 2015. She is very happy here and I am very happy with the care she receives.
The staff are all great.
The food is good and varied, accommodating for individual needs.
Entertainment for all of the residents is provided regularly which everyone seems to enjoy, residents and families alike.
Overall, a very good choice of care home for my Nanna.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother has been in Henrietta House since June 2014 and she has always been a difficult person and with dementia, she can be more so. The staff who care for her are out of this world it's like home from home. When I visit which can be any day, anytime night or day, to me it's like walking into a family home with all the family there. They are a great team and all of them work hard, they are all like close friends to me.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother went to Henrietta House three and a half years ago following a fall and worsening dementia. It is not a purpose built care home but a converted victorian house which now serves admirably as a small comfortable residential care home. There are two lounges, one for the frailer residents and the other where the most active ones can sit and socialise. There is a separate dining room where the more mobile residents eat. The food served is of an excellent standard and my mother quickly regained the weight she had lost when losing her ability to care for herself. However, the most outstanding aspect of this home is the dedication and commitment of all the staff and the low turnover. All the residents are treated with dignity and compassion at all times.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My adored mum was taken in for respite care in January 2015 and due to her deteriorating health is still there. She is so very happy to be here. I Myself and members of my family visit daily and are always made so very welcome by all the staff. Any problems which may occur can be easily discussed with the manager (who doesn't miss anything). The home really has a lovely family atmosphere and I am quite happy for my mum to be taken care of by the wonderful patient and caring staff. Nothing is too much trouble and I have visited at various times during the day. Indeed my mum thinks she is still in her own home. That says it all as far as I'm concerned.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mr sister seems to be well looked after by the staff. When we visit she is nearly always still in bed in her room. She told us that is myself and my two other sisters that this is what she prefers as she is not happy sitting with the other residents. She has a radio but not a TV as her poor eyesight means she would not be able to see and when she did live by herself she rarely watched the TV anyway. Because she is single, and always had a good job, and was looked after that is why we feel she is as contented to lay in bed all the time as it's her choice.

How likely would you be to recommend Henrietta House? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

What a lovely, friendly and warm environment to come into. Always a smile from the staff and Nana when I arrive and no matter what time I come in, I always get offered a cuppa and there is always an update and time for a chat. The staff are attentive and care very much. It's like a large family here. When I'm old and grey, I would like to come somewhere like this. - Thank you.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Our mother has been a resident at Henrietta House for 3 years due to her complex health needs. The staff are extremely caring at all times and mum has settled in well there. There are various weekly activities that take place which residents enjoy and once a month a church minister goes there for prayers.

Also, the rooms are clean and tidy and mum enjoys the meals provided by the kitchen staff.

In general as a family we are very happy with the care provided by the home for our mother.

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

This is a very friendly and well run care home. My mother has now been there for 3.5 years after being diagnosed with Alzheimer's. At times she can be very difficult, but the staff and manager have been excellent at dealing with her outbursts. Her care needs are well met, hygiene and general appearance, and the hairdresser and chiropodist visit her there. My mother enjoys the food and is well nourished. Often there is entertainment, music or a church service and a Christmas party and summer fete. Recently there has been a Mad Hatters tea party and yet to come is a beach party!

How likely would you be to recommend Henrietta House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for Henrietta House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Henrietta House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Henrietta House