Henrietta House

Home is very well managed with caring and kind staff.

Excellent care and support from the manager and all the staff at this care home.

We visited regularly and at different times of the day and the care never varied from the highest standards. The staff also took the time to chat, cuddle and laugh with her, and our Nanna considered this home, her home. We are blessed that her final months were as happy as they were and this is all down the attention to detail from the staff. Thank you, everyone, at Henrietta House.

Overall, very impressed.

Following a period in hospital, my father required urgent respite care at the end of November 2016. We visited Henrietta House without notice and were pleasantly surprised by the fantastic atmosphere. The staff were clearly well motivated and visibly interested in the residents and their welfare. An art and crafts session had just finished and the residents had clearly enjoyed it.

Two months later, my father’s integration has been a complete success. The manageress and staff have been more than supportive both to my father and to my family. We have jointly overcome some early challenges, and most importantly my father is happy and settled. Thank you so much HH Team.

I found all the staff caring and cheerful. My mother is happy to be in the home. She still has her opinions on the surroundings and would be able to complain if unhappy, she likes the food (mostly) and the home is quick to make note of preferences and dislikes and they remember them.

We developed a lovely relationship with the manager and staff and my sister and I felt that we were part of a very big family.

Henrietta House is a lovely home, with a very caring manager and staff.

Whilst the staff and general care given cannot be faulted, I would like to see the owners maybe spend some money on general decoration .

All staff provide good care to all residents.

Lovely home for my nan to be with super friendly and helpful staff that show 125% of care all the time. This isn't a home for my nan, it's one big sleepover for her to enjoy. This would not be possible without this home. Even if I have to earn my own tea!! :)

It's hard knowing your loved one doesn't have a clue who you are but somehow they manage to soften the blow.. amazing!!

Henrietta House provides a loving caring safe house for their residents who to me comes over as a large extended family and with like all families you'll get the flare ups which staff deal with in a caring but professional manner. No matter what age or culture, Henrietta House is a loving place and the staff do a brilliant job. Like with all families you can see and feel the strength and dignity that our older residents have. They need to feel safe, loved and understood. Henrietta House does this.

All the carers and manager were rushed off their feet due to lift breaking down. The food for those unable to walk was taken to their rooms. All staff are cheerful and caring to residents.

My mother has now been at the home over one year, not the easiest of people to deal with!! The staff at Henrietta House are very welcoming and experienced with the care they provide, which is of a very high standard. Never a problem to see mum anytime day or night. Very well kept gardens, great team of professionals. Don't get a cup of tea and biscuits every visit!!

Management and staff are friendly, helpful and the staff are very professional, rooms are always clean and tidy. Food and drink good and plentiful, music activities are laid on for residents and visitors entertainment.

The staff at Henrietta House are very welcoming and the care which they provide is of a high standard. The food is very very good also the rooms are kept very tidy and are a very comfortable and safe space for my mother to feel at home in. Thanks to the hard work of the management team (who always have an open door) and the staff, my mother has settled in really well at Henrietta House and I wouldn't hesitate to recommend it to others!

The home was very welcoming and staff were lovely. All the residents seemed happy. Garden was well kept and accessible to all. Tea was provided and looked appetising.

My nanna has been at Henrietta House since January 2015. I have nothing but the highest respect for the staff at Henrietta House. They strive to make it feel homely and treat all the residents with such care and respect, giving a family feel to the place.

I visit my nanna on a daily basis and am always made very welcome by the staff. We were also able to hold a family party for my nans 97th birthday recently and all our needs were accommodated and we had a fantastic time - thank you to all the staff.

Overall, a very good choice of care home for my Nanna.

My mother went to Henrietta House three and a half years ago following a fall and worsening dementia. It is not a purpose built care home but a converted victorian house which now serves admirably as a small comfortable residential care home. There are two lounges, one for the frailer residents and the other where the most active ones can sit and socialise. There is a separate dining room where the more mobile residents eat. The food served is of an excellent standard and my mother quickly regained the weight she had lost when losing her ability to care for herself. However, the most outstanding aspect of this home is the dedication and commitment of all the staff and the low turnover. All the residents are treated with dignity and compassion at all times.