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Henrietta House has an excellent reputation based on the quality of care given by the professional, fully trained staff, many of which have worked for many years.
The home is set in a tree-lined residential road within walking distance of the town centre and railway station, overlooking a park and has its own beautiful gardens which the residents...
Care Provided by Henrietta House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Henrietta House for full pricing details and T&Cs.
Contact Henrietta House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Lansglade Homes Ltd
- Private Owned
Person in charge
- Rosanna Gosling(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (25)
Visiting
- Currently no visiting restrictions in place.
Parking
- There is off road parking outside the home.
Henrietta House Reviews (104)
Henrietta House has a Review Score of 9.4 (9.441) out of 10, based on 7 reviews in the last 2 years.
Over all time Henrietta House has 104 reviews.
We visited regularly and at different times of the day and the care never varied from the highest standards. The staff also took the time to chat, cuddle and laugh with her, and our Nanna considered this home, her home. We are blessed that her final months were as happy as they were and this is all down the attention to detail from the staff. Thank you, everyone, at Henrietta House.
Especially impressed that one member of staff offered to do a manicure on a resident, I felt this was a nice touch.
Residents appeared well cared for with respect and dignity.
Food served was appetising and in small attractively served portions.
Overall, very impressed.
Following a period in hospital, my father required urgent respite care at the end of November 2016. We visited Henrietta House without notice and were pleasantly surprised by the fantastic atmosphere. The staff were clearly well motivated and visibly interested in the residents and their welfare. An art and crafts session had just finished and the residents had clearly enjoyed it.
Two months later, my father’s integration has been a complete success. The manageress and staff have been more than supportive both to my father and to my family. We have jointly overcome some early challenges, and most importantly my father is happy and settled. Thank you so much HH Team.
I found all the staff caring and cheerful. My mother is happy to be in the home. She still has her opinions on the surroundings and would be able to complain if unhappy, she likes the food (mostly) and the home is quick to make note of preferences and dislikes and they remember them.
We developed a lovely relationship with the manager and staff and my sister and I felt that we were part of a very big family.
Henrietta House is a lovely home, with a very caring manager and staff.
I now know the manager and her deputy extremely well and we feel very comfortable talking openly and frankly about my aunt, her general wellbeing, medical and other needs. Although I hold them in high regard, they have of late excelled themselves by the dedication and kindness shown to my aunt during a recent trauma involving several hospital visits. The manager, although off duty, came in on several occasions to accompany my aunt to hospital due to her high anxiety levels and was able to keep her calm and responsive to treatment.
My aunt is very happy at the home and is well cared for. Her care plan is always up to date and very comprehensive.
I have only admiration for the staff who always seem very attentive when I visit.
Whilst the staff and general care given cannot be faulted, I would like to see the owners maybe spend some money on general decoration .
All staff provide good care to all residents.
Lovely home for my nan to be with super friendly and helpful staff that show 125% of care all the time. This isn't a home for my nan, it's one big sleepover for her to enjoy. This would not be possible without this home. Even if I have to earn my own tea!! :)
It's hard knowing your loved one doesn't have a clue who you are but somehow they manage to soften the blow.. amazing!!
Henrietta House provides a loving caring safe house for their residents who to me comes over as a large extended family and with like all families you'll get the flare ups which staff deal with in a caring but professional manner. No matter what age or culture, Henrietta House is a loving place and the staff do a brilliant job. Like with all families you can see and feel the strength and dignity that our older residents have. They need to feel safe, loved and understood. Henrietta House does this.
All the carers and manager were rushed off their feet due to lift breaking down. The food for those unable to walk was taken to their rooms. All staff are cheerful and caring to residents.
My mother has now been at the home over one year, not the easiest of people to deal with!! The staff at Henrietta House are very welcoming and experienced with the care they provide, which is of a very high standard. Never a problem to see mum anytime day or night. Very well kept gardens, great team of professionals. Don't get a cup of tea and biscuits every visit!!
Management and staff are friendly, helpful and the staff are very professional, rooms are always clean and tidy. Food and drink good and plentiful, music activities are laid on for residents and visitors entertainment.
The staff at Henrietta House are very welcoming and the care which they provide is of a high standard. The food is very very good also the rooms are kept very tidy and are a very comfortable and safe space for my mother to feel at home in. Thanks to the hard work of the management team (who always have an open door) and the staff, my mother has settled in really well at Henrietta House and I wouldn't hesitate to recommend it to others!
The home was very welcoming and staff were lovely. All the residents seemed happy. Garden was well kept and accessible to all. Tea was provided and looked appetising.
My nanna has been at Henrietta House since January 2015. I have nothing but the highest respect for the staff at Henrietta House. They strive to make it feel homely and treat all the residents with such care and respect, giving a family feel to the place.
I visit my nanna on a daily basis and am always made very welcome by the staff. We were also able to hold a family party for my nans 97th birthday recently and all our needs were accommodated and we had a fantastic time - thank you to all the staff.
The staff are all great.
The food is good and varied, accommodating for individual needs.
Entertainment for all of the residents is provided regularly which everyone seems to enjoy, residents and families alike.
Overall, a very good choice of care home for my Nanna.
My mother went to Henrietta House three and a half years ago following a fall and worsening dementia. It is not a purpose built care home but a converted victorian house which now serves admirably as a small comfortable residential care home. There are two lounges, one for the frailer residents and the other where the most active ones can sit and socialise. There is a separate dining room where the more mobile residents eat. The food served is of an excellent standard and my mother quickly regained the weight she had lost when losing her ability to care for herself. However, the most outstanding aspect of this home is the dedication and commitment of all the staff and the low turnover. All the residents are treated with dignity and compassion at all times.
My mother has been in Henrietta House since June 2014 and she has always been a difficult person and with dementia, she can be more so. The staff who care for her are out of this world it's like home from home. When I visit which can be any day, anytime night or day, to me it's like walking into a family home with all the family there. They are a great team and all of them work hard, they are all like close friends to me.
My adored mum was taken in for respite care in January 2015 and due to her deteriorating health is still there. She is so very happy to be here. I Myself and members of my family visit daily and are always made so very welcome by all the staff. Any problems which may occur can be easily discussed with the manager (who doesn't miss anything). The home really has a lovely family atmosphere and I am quite happy for my mum to be taken care of by the wonderful patient and caring staff. Nothing is too much trouble and I have visited at various times during the day. Indeed my mum thinks she is still in her own home. That says it all as far as I'm concerned.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 29 July 2026A team of skilled and professional staff provide quality care, nurturing and supporting residents with a range of needs and care requirements.
News (1) & Events (0)
- 02 Jun 2026
Henrietta House had solar energy installed in June 2026, giving green, ethical, sustainable values with environmental responsibility, which provides residents and families with eco-friendly living.
There are no upcoming events for Henrietta House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Henrietta House.
Accreditations
There are no accreditations posted yet for Henrietta House.
Meet the Team (1)

Rosanna is an experienced home manager.
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