Henrietta House

Dad spent his final months at Henrietta House, and we couldn't have wished for a better place for him to be. From the moment he arrived, he was cared for with tenderness and dignity. The love and respect shown to him by all staff members have touched the hearts of all our family, and we will forever be grateful to them. Henrietta House helped us through what was a very difficult time for us and Dad. Thank you.

My father was a resident from late February 2022 until he sadly passed away in October 2022. My experience of dad's care at Henrietta House was outstanding. The care, love and general attention given to dad during his 8-month stay was superb, I could not find any fault. I would recommend Henrietta House to any family looking for a care home for a loved one. The staff at Henrietta House were all outstanding and were loved by my father.

My mother is always in Henrietta House aged 103. The staff thinks she is amazing and she is very happy there and extremely well looked after.

Covid-19 restrictions have been so difficult for everyone. The management were excellent at keeping me updated and enabled me to have video calls with my mum during lockdowns. The home has a friendly atmosphere and observations of staff with my mum are always respectful and caring.

Since my mother-in-law became a resident at Henrietta House, she has been well cared for by the excellent staff. Until Covid came along, we very much enjoyed the various activities put on for residents and visitors - sports day, Halloween, quiz nights, Santa visits and more!

Highly recommend.

Henrietta House has a welcoming and homely atmosphere. The manager and staff are excellent. They are caring, compassionate, respectful, supportive and always ready to help. I am very happy with the care they provide for my mother. They always keep us informed and updated with any medical needs my mother has. Thank you to you all.

I will always remember the time I was at Henrietta House. Everyone was so kind to me. While I was at Henrietta Lodge I was pleased to help 2 ladies who were calling out, 1 lady stood at the door of her bedroom - when I went to see her she said no one hears me calling os I pressed something in her room to get her some help and stayed with her until someone came. Another lady was calling out and seemed upset so I stayed with the lady until someone came to help her. I was pleased I could help people whilst I was there. Also, it was nice to do some knitting.

Than the wonderful care home, they call Henrietta.

The care and understanding of my brother's condition are very good.

No smells (urine etc.).

Very friendly, polite and helpful. Excellent caring.

Although I haven't been here only a few months I can find nothing to complain about. Everything is satisfactory.

In these difficult times (Coronavirus) and not being able to have normal visits, other than a garden visit, I found all staff from manager down very kind and helpful when I rang. This left me very assured that the best possible care was being given and I had no worries.

The manager and staff of this home, in my opinion, go the extra mile to embrace the diversity and individuality of the residents living in this home. Despite lockdown, I have observed on numerous visits following guidelines, a genuine nurturing team that provide high quality care to all residents. The care my mother receives is amazing and enables her to maintain her dignity and provides her with a purpose in her final years of life. The management of this home are extremely creative and innovative and I am so grateful.

My mother has only been in Henrietta House for a short time on a temporary placement. But already, I have seen a huge improvement. My mother has very complex needs. The care manager and all of the staff have made my mum very happy and welcomed. She is not anxious or unhappy like she was before. They have kept me fully aware of every aspect of my mothers care. I feel relaxed and happy knowing Mum is content, safe and very well cared for, it has been lovely to hear her laugh again, This is a great place that only wants the best for its residents with an excellent team. I would definitely recommend it to anyone who is looking for a Care home now or in the future.

I was a resident there as a hospital patient with a broken bone in my right knee. On arrival my mobility was virtually nonexistent. But thanks to the wonderful treatment that I received from all of the staff I became able to stand up walkabout with a frame, wash and dress myself. I can't thank them enough.

My father was a resident here at Henrietta House for two years, four months until he sadly passed away. Henrietta became his home and ours too. The staff, from the top to the bottom were superb. Caring, compassionate and thoughtful in every way. I would not hesitate to recommend this home because they all truly care about their residents and families.

They look after granny so well. Nothing is too much trouble. The staff listen, and they care. Manager and deputy, very approachable. Safeguard well, and I'm happy that my granny is very well cared for, looked after and safe. Clear and well-managed guidelines over covid19 - PPE provided for visits. Residents meetings ensure everyone's thoughts and views are heard.

My mother was made very welcome and comfortable on arrival. The care and attention she received was exemplary. The staff are very pleasant and friendly - nothing is too much trouble, and they are proactive in trying to improve the support for my mother. She was sorry to leave, but it was agreed she would receive more nursing support somewhere else.