Pinehurst Care Centre

They are aware of her physical & mental health needs and treat them appropriately.

The care offered to my mother in law has been consistently outstanding.

All the staff are welcoming, supportive and professional.

Pinehurst provides a clean and safe environment for all residents.

The daily activities are clearly appreciated and well thought out for all residents.

Would recommend without reservation.

Moving Mum into a care home was such a difficult decision, but we are delighted that we chose Pinehurst.

Mum had had a number of falls and since being at Pinehurst hasn't fallen once.

She took about 3 months to settle in and no longer asks when she is going home (had to be sold anyway). She has improved in herself, with the interaction and the activities that they provide.

No matter what time you visit, I have never ever heard any member of staff raise their voice once! They all seem to have the patience of a saint and are so kind and caring.

Meals are varied and nicely served.

Absolutely delighted we chose Pinehurst and they had a room. We are all less stressed and worried about her, now that she is so safe and happy there.

In summary, I would like to say how pleased the family is that Mum is somewhere where we know she is safe and being well looked after. We know from experience that the staff will keep us informed (by telephone if they consider it urgent) of any issues relating to Mum's care. We are always made welcome whenever we visit the home to see Mum and we do not usually say when we are coming and things are always clean and well maintained. We would certainly recommend Pinehurst at Crowthorne to anyone who was considering a care home for a relative or friend.

My auntie was diagnosed with Alzheimer's Dementia four years ago. Since then she has lived with care and support at her home in Surrey. It became clear that she needed 24 hour care. She had sustained a fall and had been in hospital. I have received very positive reports on Pinehurst from families who had their loved ones there - I decided as my aunties niece, to find out more.

my sister and I visited to specifically to speak to those running the home with regard to mothers care. The staff were knowledgable and very friendly, they showed a good understanding of mum and clearly cared for her. We were welcomed and our thoughts and views were clearly listened to, it was reassuring to come away assured mum is well cared for and understood.

This home is the one I would choose for myself or my partner, friendly, caring and kind staff, lovely decor, tasty ample varied food, plenty of tea and activities. Mum really enjoys. the home has a family atmosphere we found in none of the other homes we visited. The home is kept immaculately clean and there is never an offensive odour. Care plans and communication with the family cannot be faulted. I am so glad we chose this home!

The below response says it all.

We have always found the home to be warm and welcoming. The staff are engaged and friendly. Our stepmother has been at Pinehurst since 2007 and been well cared for during that time.

What a fantastic Care Home in every sense of the word Care and Home. Pinehurst has taken excellent care of my Dad who has dementia. Every member of the Pinehust team is Caring and dedicated and could not have done more to support my Dad who has multiple needs now. He has been treated with kindness and respect and whilst it is not 'Home', every member of the team does their best to make it as close to it as is possible. I would not hesitate to recommend Pinehurst on every level and can only offer huge thanks to every member of the team.

The home provides a clean, happy 'home from home' environment.

My husband has dementia and unfortunately I was taken ill and had to go to stay for a few days in hospital. Pinehurst fortunately had a vacant room. My husband stayed in this wonderful home last year for one week. This last visit was again excellent, my husband was so well looked after. When I collected him today, there was no sign of any distress, my husband was very calm, reading a newspaper and enjoying a cup of tea. Well done Pinehurst, the staff are wonderful,k extremely kind and very professional.

We are so happy Mum is in Pinehurst. The staff are wonderful, amazingly patient, kind, and calm. And it is clear they really enjoy caring for their residents. The management are friendly, open and approachable. There is a lot of happy laughter from staff, and giggles from residents. The buildings are beautifully decorated inside, bright, smart, up to date, but still homelike. There are always teddy bears to cuddle, kept on the mantelpiece.

Pinehurst is an amalgam of several buildings, so it does not feel or look institutional. There are gardens and decks at the back where the residents are encouraged to help care for plants and bird feeders. And there are lots of daily events like parties, pet visits, crafts, exercises and birthdays, that the residents partake in, as well as outings to local sites or short walks in Crowthorne.

As visiting family everything was open to us. And whenever we popped in at tea time we were happily included by the staff, and plied with teas and cakes, along with the residents. You can even stay and have a meal at mealtime if you wish. The residents in the full care building, where my mother in law is, are kept spotlessly clean and neat and in bright cheery clothing, Great effort is spent on keeping them well groomed. We once popped in on the weekly hairdressing - perms etc., to find the residents and staff happily gathered round the hairdressers' clients, all having a fun time. What more can I say - its great, and Mum is happy.