Pinehurst Care Centre

38/44 Duke's Ride, Crowthorne RG45 6ND
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9.9 136 Reviews
  • Pinehurst Care Centre, Crowthorne
Welcome to Pinehurst Care Centre in Berkshire. Situated in the leafy village of Crowthorne, the well-maintained facility offers 24-hour care for people over the age of 65, and in particular those living with Dementia. They are blessed with a long-serving team of support staff that provide high-quality, person-centred care within a homely environment. They offer short-term and long-term, respite and post-operative care.

Pinehurst comprises 47 en-suite bedrooms, split across 3 houses. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While bedrooms provide a tranquil area to rest and relax, the bright and attractive lounge areas offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the home's guest entertainers or simply recline in front of their favourite films.

At Pinehurst, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Residents enjoy the wider community, with a thriving high street and local amenities all within a short distance.

The home's professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

The team warmly welcomes you to Pinehurst where you can learn more about the caring life they offer.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Pinehurst Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cliff Hutchings (Centre Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (2)

Pinehurst Care Centre Reviews (136)

Total of 136, showing 1-20
9.9

Pinehurst Care Centre has a Review Score of 9.9 (9.949) out of 10, based on 65 reviews in the last 2 years. Over all time Pinehurst Care Centre has 136 reviews.

Overall Experience

  • 128
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Review from Claire G (Granddaughter of Resident) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall a varied experience however lack of communication since the care coordinator left from the team - we now get none at all about our mother/grandmother where as she was brilliant with communicating with us. This is disappointing given costs relating to care. Had no idea they stopped getting
her up, the room is depressing, miserable, very little natural light.
When in the main house it was a lot better, constant entertainment that involved her and when moving over to the dementia unit it was like "that's that now".
The home needs a key worker to communicate with families as no-one does it at all now! The activity coordinator in the main home was always very good as was the care coordinator who used to be in the dementia building - sick a great loss losing her.
Devastating to see the leaving of the old manager as we really trusted her and there has been no introduction to the new manager as the meeting times are not suitable when I work full time. Carers and hairdresser are lovely though!

Reply from Rory Stokes, Operations Manager at Pinehurst Care Centre

Thank you for taking the time to share your feedback. We're sorry to hear about your concerns and appreciate you bringing them to our attention. We are actively reviewing our communication processes and exploring how we can better support both residents and their families. Our Home Manager has been in touch to discuss your concerns in more detail, particularly regarding the environment and activities, and we will continue to keep you updated as we work to address these areas.

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Review from E W (Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached my stay here with some trepidation but found the staff to be very reassuring, helpful and kind. The food was good, the bedroom warm and comfortable. Overall, very satisfactory.

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Review from J F (Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very nice people, especially two members of staff. Food is very good. A pleasant stay. Very friendly and helpful.

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Review from H T (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been really happy since coming to Pinehurst - dementia is a debilitating illness and has made my mom anxious, worried, unhappy, and confused. At Pinehurst, they have given my mom reasons to be happy. All the carers are kind, thoughtful, loving, and personal and put Mom first and treat her like
a person not someone with dementia! She smiles and laughs. They also do all the other important, essential stuff (food, cleanliness, night-time) but mom is cared for when we, as a family, are struggling to care for her in her home environment - the carers show mom the love that we continue to do as a family but unable with the day to daycare.

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Review from Zoe T (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit is reassuring. It is always impeccable care and a delight to see my Mother calm, confident, content, and emotionally nourished by true caring souls.

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Review from Bridget G (Wife of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family is very pleased with all the care my husband has been receiving for the past two years. Thanks to every member of staff.

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Review from David T (Son of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't believe how wonderful the care is at Pinehurst. My mum is so happy and the staff are so caring. The management are friendly and very flexible.

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Review from D G (Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying here for 6 months. I am very happy here and I have everything I need. Everyone is kind.

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Review from J R (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be better. Look after my mother wonderfully, always with thought for her, compassion and dignity.

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Review from J A (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad, so I was very grateful to the Pinehurst manager for her understanding, advice and support, to successfully move Mum from a nursing to a residential/dementia care home, closer to family.
Following her face-to-face assessment of Mum in Kent and with her guidance, the move went swiftly
and efficiently, with our children last November. Mum welcomed the smiles and hugs of her new carers as she arrived and loved the 'familiar' garden view from her room.
I was able to visit her this month and was delighted and reassured to confirm what I had felt during our video chats; that she is more relaxed, happier and healthier in her new 'homely' surroundings. She even does a little gardening again! This is thanks to the professionalism, attentiveness and kindness of her care and management team.

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Review from M A (Friend of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To need to go into care can be a daunting process. At Pinehurst Care Home they go over and above to ensure that all questions and concerns are responded to. They are incredibly sensitive to an individual's needs and do all they can to assist in a smooth transition. I am very impressed with the efficient
and professional way Pinehurst Care Home is run. The leadership team are always available should a need arise, and they certainly have their fingers on the pulse of the home. Going the extra mile seems to be in the DNA of all the staff at Pinehurst Care Home, I am always cordially greeted and made to feel part of the bigger family in this home. A tailormade experience is what this home offers!

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Review from Christine S (Sister of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a relief, such kind welcoming people work here, caring for my sister and making her feel calmer. Words cannot explain how it makes me feel.

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Review from J C (Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for two months now. After being unwell and selling my property I was walking around and found this nice place with all the lovely and caring people. I couldn't have asked for better. I love you all. I will spend the rest of my life here.

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Review from J M (Sister of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very well looked after. Always clean and tidy. She enjoys her food and always says how she enjoys her meals.

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Review from W T (Relative of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before Pinehurst, my relative was in a controlling coercive relationship, he has since come back to being the man we knew. I think this is due to the care and attention that my relative thrives and needs. He now has a choice on everything he requires. Activities are of his choice with no pressure to
be involved.

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Review from Bob H (Son of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and happy with everything.

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Review from Jon T (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable, cheerful and secure.

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Review from David C (Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in very bad health. The staff and management changed my whole life completely and I'm a new person now. I am enjoying every day. Thank you so much Pinehurst.

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Review from P I (Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and content. I am perfectly well looked after by the staff. They are very good.

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Review from Jacqui T (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited Mum the staff are all lovely. So smiley, cheerful and helpful. It's never any trouble getting her ready to take her out. They seem very attentive, friendly and respectful.

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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Pinehurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 65 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Pinehurst Care Centre is calculated as follows: ( (754 Excellents x 5) + (10 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 777 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinehurst Care Centre is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (2)

Lynne

Lynne Cotterell

Job Title: Centre Manager

My care background started in 1986 after I had my children. I worked in a large nursing home as a Senior Carer working nights. NVQ 1 was introduced I started studying to further my knowledge. In 1991 I moved out to Berkshire and worked at a local care home for twelve years where I continued to progress my education completing NVQ 2,3,4 and my R.M. Award. After this, I was given the opportunity to work at a specialist Dementia care home as their Centre Manager in a turnaround role. I did this for two and a half years before joining the Pinehurst Care Centre in 2009 where I have had the most wonderful journey and met some incredible people along the way.

Victoria

Victoria Pembroke

Job Title: Activities Manager

Joined: 2014

I have worked at Pinehurst since 2014 after I had my children. I was looking for a part-time job that fitted in with my life. Little did I realise that Pinehurst would become such a huge part of my life. Every resident becomes part of our family. I love getting to know everyone and to help them realise that life in a care home can be fun and exciting and that there are still many things they can learn and new experiences they can have. One of my favourite moments was when one of our residents who was 103 at the time was having her hair done by our hairdresser and I had organised for an Alpaca to visit the home. She turned to me and said, "Well that is a first, I have never seen an Alpaca walk into a hairdressers!"


Nothing here is too much trouble and we love learning new hobbies and adding more ideas to our schedule. We enjoy regular Zumba and Pilates sessions, we have a range of entertainers, we love animal therapy, reflexology and also enjoy arts and crafts. We have a lovely garden for anyone with green fingers, or a pub in the garden with a TV to catch up on sporting events.

Frequently Asked Questions about Pinehurst Care Centre

What types of Care is Pinehurst Care Centre registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pinehurst Care Centre have?

There are 50 Single Rooms.

What are the Facilities & Services at Pinehurst Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pinehurst Care Centre to the centre of Crowthorne?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pinehurst Care Centre to verify any information. View our terms and conditions. Pinehurst Care Centre has an Enhanced Service - more info.