Pinehurst Care Centre specialises in residential and respite care, looking to meet as many personal care needs of Crowthorne and surrounding Berkshire communities.
The aim of the service is to achieve consistently high care standards while supporting independent lifestyles amongst residents, together with maintaining a healthy and relaxing accommodation.
Some of the activities made available to residents include visiting entertainers, keep fit sessions and art workshops, as well as summer barbecues and parties.
Group: Forest Healthcare
Person in charge: Lynne Cotterell (Centre Manager)
Local Authority / Social Services: Bracknell Forest Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Single Rooms: 50
Shared Rooms: 0
Rooms with ensuite WC: 15
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Pinehurst Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.7 (maximum of 10) for Pinehurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Pinehurst Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.868 for Pinehurst Care Centre is calculated as follows: ( (126 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.868
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.8 Points relating to the number of positive Reviews for Pinehurst Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10 Target = 0.300
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Pinehurst Care Centre has a Review Score of 8.7 (8.668) from 12 Reviews
Review submitted from a Website Submission by Philip C (Son-in-law of Resident) on Monday 12 June 2017. Relates to June 2017.
The care offered to my mother in law has been consistently outstanding.
All the staff are welcoming, supportive and professional.
Pinehurst provides a clean and safe environment for all residents.
The daily activities are clearly appreciated and well thought out for all residents.
Would recommend without reservation.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Website Submission by Hilary T (Daughter of Resident) on Monday 12 June 2017. Relates to June 2017.
Moving Mum into a care home was such a difficult decision, but we are delighted that we chose Pinehurst.
Mum had had a number of falls and since being at Pinehurst hasn't fallen once.
She took about 3 months to settle in and no longer asks when she is going home (had to be sold anyway). She has improved in herself, with the interaction and the activities that they provide.
No matter what time you visit, I have never ever heard any member of staff raise their voice once! They all seem to have the patience of a saint and are so kind and caring.
Meals are varied and nicely served.
Absolutely delighted we chose Pinehurst and they had a room. We are all less stressed and worried about her, now that she is so safe and happy there.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Website Submission by Robin S (Son of Resident) on Monday 12 June 2017. Relates to June 2017.
In summary, I would like to say how pleased the family is that Mum is somewhere where we know she is safe and being well looked after. We know from experience that the staff will keep us informed (by telephone if they consider it urgent) of any issues relating to Mum's care. We are always made welcome whenever we visit the home to see Mum and we do not usually say when we are coming and things are always clean and well maintained. We would certainly recommend Pinehurst at Crowthorne to anyone who was considering a care home for a relative or friend.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Postal Card by Adele F (Niece of Resident) on Wednesday 20 July 2016. Relates to June 2016.
My auntie was diagnosed with Alzheimer's Dementia four years ago. Since then she has lived with care and support at her home in Surrey. It became clear that she needed 24 hour care. She had sustained a fall and had been in hospital. I have received very positive reports on Pinehurst from families who had their loved ones there - I decided as my aunties niece, to find out more.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Postal Card by Paul K (Son of Resident) on Monday 27 June 2016. Relates to June 2016.
my sister and I visited to specifically to speak to those running the home with regard to mothers care. The staff were knowledgable and very friendly, they showed a good understanding of mum and clearly cared for her. We were welcomed and our thoughts and views were clearly listened to, it was reassuring to come away assured mum is well cared for and understood.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Postal Card by Stevie S (Daughter of Resident) on Friday 24 June 2016. Relates to June 2016.
This home is the one I would choose for myself or my partner, friendly, caring and kind staff, lovely decor, tasty ample varied food, plenty of tea and activities. Mum really enjoys. the home has a family atmosphere we found in none of the other homes we visited. The home is kept immaculately clean and there is never an offensive odour. Care plans and communication with the family cannot be faulted. I am so glad we chose this home!
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Postal Card by Margaret W (Stepdaughter of Resident) on Tuesday 22 March 2016. Relates to March 2016.
We have always found the home to be warm and welcoming. The staff are engaged and friendly. Our stepmother has been at Pinehurst since 2007 and been well cared for during that time.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Postal Card by M C (Son of Resident) on Friday 18 March 2016. Relates to March 2016.
The below response says it all.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Website Submission by Sharon H (Daughter of Resident) on Tuesday 15 March 2016. Relates to March 2016.
What a fantastic Care Home in every sense of the word Care and Home. Pinehurst has taken excellent care of my Dad who has dementia. Every member of the Pinehust team is Caring and dedicated and could not have done more to support my Dad who has multiple needs now. He has been treated with kindness and respect and whilst it is not 'Home', every member of the team does their best to make it as close to it as is possible. I would not hesitate to recommend Pinehurst on every level and can only offer huge thanks to every member of the team.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Website Submission by Janet B (Daughter of Resident) on Wednesday 24 February 2016. Relates to February 2016.
Mum has been at Pinehurst for almost five years and is still happy and content. She always enjoys taking part in musical activities and animal visits.
Management and Staff are very approachable, open and very welcoming, very patient and obviously enjoy caring for the residents, understanding their various needs.
Visiting is encouraged at any time of the day, and tea and biscuits are always available.
The home provides a clean, happy 'home from home' environment.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Postal Card by Val H (Wife of Resident) on Tuesday 19 January 2016. Relates to January 2016.
My husband has dementia and unfortunately I was taken ill and had to go to stay for a few days in hospital. Pinehurst fortunately had a vacant room. My husband stayed in this wonderful home last year for one week. This last visit was again excellent, my husband was so well looked after. When I collected him today, there was no sign of any distress, my husband was very calm, reading a newspaper and enjoying a cup of tea. Well done Pinehurst, the staff are wonderful,k extremely kind and very professional.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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Review submitted from a Website Submission by Terri H (Daughter-in-law of Resident) on Friday 31 July 2015. Relates to March 2015.
We are so happy Mum is in Pinehurst. The staff are wonderful, amazingly patient, kind, and calm. And it is clear they really enjoy caring for their residents. The management are friendly, open and approachable. There is a lot of happy laughter from staff, and giggles from residents. The buildings are beautifully decorated inside, bright, smart, up to date, but still homelike. There are always teddy bears to cuddle, kept on the mantelpiece.
Pinehurst is an amalgam of several buildings, so it does not feel or look institutional. There are gardens and decks at the back where the residents are encouraged to help care for plants and bird feeders. And there are lots of daily events like parties, pet visits, crafts, exercises and birthdays, that the residents partake in, as well as outings to local sites or short walks in Crowthorne.
As visiting family everything was open to us. And whenever we popped in at tea time we were happily included by the staff, and plied with teas and cakes, along with the residents. You can even stay and have a meal at mealtime if you wish. The residents in the full care building, where my mother in law is, are kept spotlessly clean and neat and in bright cheery clothing, Great effort is spent on keeping them well groomed. We once popped in on the weekly hairdressing - perms etc., to find the residents and staff happily gathered round the hairdressers' clients, all having a fun time. What more can I say - its great, and Mum is happy.
How likely would you be to recommend Pinehurst Care Centre? Extremely Likely
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April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Pinehurst Care Centre