Pinehurst Care Centre

38/44 Duke's Ride, Crowthorne RG45 6ND
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10 137 Reviews
  • Pinehurst Care Centre, Crowthorne
Welcome to Pinehurst Care Centre in Berkshire. Situated in the leafy village of Crowthorne, the well-maintained facility offers 24-hour care for people over the age of 65, and in particular those living with Dementia. They are blessed with a long-serving team of support staff that provide high-quality, person-centred care within a homely environment. They offer short-term and long-term, respite and post-operative care.

Pinehurst comprises 47 en-suite bedrooms, split across 3 houses. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While bedrooms provide a tranquil area to rest and relax, the bright and attractive lounge areas offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the home's guest entertainers or simply recline in front of their favourite films.

At Pinehurst, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Residents enjoy the wider community, with a thriving high street and local amenities all within a short distance.

The home's professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

The team warmly welcomes you to Pinehurst where you can learn more about the caring life they offer.
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Care Provided by Pinehurst Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Pinehurst Care Centre to find out the exact price for your requirements.

Contact Pinehurst Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Pinehurst Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Cliff Hutchings (Centre Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Pinehurst Care Centre Reviews (137)

10

Pinehurst Care Centre has a Review Score of 10 (9.965) out of 10, based on 62 reviews in the last 2 years.
Over all time Pinehurst Care Centre has 137 reviews.

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Total of 137, showing 81-100
Review from D K (Daughter of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 98-year-old mother has been living at Pinehurst Care Centre for the past 4 years.
Although naturally frailer than she was when she arrived. She has benefited from the security that being at Pinehurst offers, from the company of others and the liveliness of the activities team who enhance the lives
of the residents who are encouraged to take part in crafts and music sessions. There are regular opportunities to visit local schools to watch their plays and, in turn, school children will visit Pinehurst, as do tame animals. So much is done to simulate and brighten the lives of the residents. Everyone is treated with respect and there is a family atmosphere about the place. Everyone is invited to take part but no one is forced into anything and if a resident prefers to sit quietly in the lounge or their own room, they can. During the time they are there, as the manageress says, it is understood by everyone that Pinehurst is their home. Visitors are welcome and the staff are always polite and helpful.
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Review from Sarah A (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having made the difficult decision to move Mum into a care home, the manager and her team have been amazing.
Very supportive. Full of advice and tips of what to bring.
Full welcome from all carers in Mum’s care team all made themselves known to her and to us.
The room is sparkling clean, bright
and well chosen for Mum’s needs. Thank you.
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Review from W H (Son of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Pinehurst Care Centre almost ten years ago and regarded it as her home and the staff as her second family. She was treated with kindness and care. The varied activities offered gave her much enjoyment. She made full use of the freedom to decorate her room as she wished. Pinehurst Care
Centre could not have been more helpful in gratifying her wish to die at “her home in Pinehurst”, providing a room with easy access for care and family, after facilitating her discharge from hospital. Covid shut-down was difficult but we appreciated the safe environment and the way staff managed to maintain contact, at the expense of even more effort, between family and residents. Though not technically a nursing home we have been impressed by the way staff have recognised, because of their knowledge of the resident, when prompt medical assistance was required. The staff, without exception, are to be commended for their dedication in caring for my mother cheerfully with humour. We thank them for this.
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Review from P A (Son of Resident) published on 18 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the care team to be very kind and understanding towards all the residents, sometimes in very difficult and challenging situations. They go far beyond what could normally be expected to make residents' lives as enjoyable as possible, giving up their own time and working for a pittance
of a wage! Very dedicated staff.
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Review from Linda M (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the dementia unit at Pinehurst for 18 months following a debilitating stroke. She is unable to speak coherently and therefore communication is limited and her difficulties have been challenging for the staff. However, they have managed her care with the utmost kindness and professionalism.
Pinehurst are a friendly team overseen by an experienced and caring manager. I have peace of mind that mum is well looked after, always clean and well-fed and the excellent activities team always include her wherever possible. I have been so pleased with my choice of care home and I have no hesitation in recommending Pinehurst. A big thank you to all the staff who have cared for mum throughout these challenging times.
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Review from J D (Daughter of Resident) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who is suffering from delirium following a broken hip, transferred here a week ago from a different care facility. We have already seen an improvement in her mental and physical capacity thanks to the care and kindness of the team at Pinehurst. I have a renewed optimism that my mum will now be
able to conquer this horrible illness.
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Review from B W (Son of Resident) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to express thanks to all the staff at Pinehurst who have made sure my mum’s first few weeks at the home have gone as well as possible.


It was always going to be a challenging transition, but the professional and compassionate care along with excellent family liaison has helped enormously.

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Review from R C (Son of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are brilliant and helpful at Pinehurst nothing is ever too much trouble for them. They are always happy to see me when I visit, they try and answer any questions I might have and if they don’t know they get someone who does. Well done to all the staff.
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Review from J H (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with the care and support my mother receives at Pinehurst. She has settled in very well and has both participated and enjoyed the various activities. The staff are very caring and have been interested in speaking with mum to understand her needs.
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Review from S P (Son of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been cared for at Pinehurst for 3 years, she has Alzheimer’s. The staff are good and care for the residents with dignity and respect. The home is always clean and welcoming to visitors. The residents are provided with a wide range of activities and families are kept informed of these via
Facebook and social media. I would recommend this home for your loved ones.
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Review from S R (Daughter of Resident) published on 24 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Pinehurst Care Centre for approximately 10 years and she has been so well cared for. Firstly in the residential side and laterly in Pine House the dementia wing and except for the last two years due to the pandemic, we have always been welcomed and found the staff to be professional,
caring and friendly. My mum is now receiving palliative care so I am now able to visit daily. The manager and caregivers have gone above and beyond in treating my mum with dignity and to feel safe and comfortable. I can fully recommend Pinehurst Care Centre as a first-class care home with confidence.
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Review from Sue S (Daughter-in-law of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely care home. Staff are always welcoming, friendly and helpful. Residents are well cared for and treated with dignity and respect. The manager is happy to talk to family if we have any worries or concerns. Families are welcome to visit at any time and are kept informed of residents' well-being.
Fabulous care home, I can't fault it and would recommend it to anyone.
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Review from L C (Granddaughter of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've always found it easy to book in to see my Nan and the home has provided a number of options in ways to make this possible and as safe as possible.
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Review from Martin H (Son of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For both residents and their families, moving into a care home is quite a significant event. Both I and my father have been supported brilliantly throughout the process. Now that he is in residence, my dad has settled very quickly - the staff are all so kind and patient - it could not possibly have
been a better experience.
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Review from Anthony T (Son of Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent attitude from all staff I have dealt with, phone calls and emails answered promptly. Very helpful in dealing with visits to my mother who is hard of hearing and doesn't see too well. When not contacting directly, their webpage keeps me up to date with activities.
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Review from R L (Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's staff is kind and lovely.
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Review from P C (Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy my food. Staff are helpful and very respectful to me.
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Review from J F (Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here three months and I am getting used to my surroundings. I am very happy with the staff, all are very helpful. The food is variable. As I am getting older, I felt I couldn't look after myself but this is the best thing for me.
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Review from Beryl B (Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely.
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Review from Rachael A (Granddaughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting weekly for about eight years. Extremely friendly staff and management, nothing is too much trouble. When changes needed to be made the utmost care was taken to granny what was happening and why. Visiting is easily arranged and staff happy to help, not to mention keeping in touch
via video calls, and photos and videos on Facebook. The care and compassion from all staff is amazing, with a wide range of activities. I simply can't recommend Pinehurst enough and you efforts are very much appreciated by all the family!
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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Pinehurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 62 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.965 for Pinehurst Care Centre is calculated as follows: ( (728 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 742 Ratings = 4.965
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pinehurst Care Centre is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 61 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Cliff

Cliff Hutchings

Job Title: Home Manager Joined: 2025

As the Home Manager of Pinehurst Care Centre, I have over 30 years’ management experience within Adult Social Care, both with the public and private sector. I am proud to be leading a team of highly engaged, passionate people who, like me, want the people we support to live their best lives in their later years. My passion is dementia care, having cared for my own mother who was living with dementia, providing truly person-centred care, and fostering positive relationships with the people I support and work with.

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