Pinehurst Care Centre

38/44 Duke's Ride, Crowthorne RG45 6ND
Review Us
10 137 Reviews
  • Pinehurst Care Centre, Crowthorne
Welcome to Pinehurst Care Centre in Berkshire. Situated in the leafy village of Crowthorne, the well-maintained facility offers 24-hour care for people over the age of 65, and in particular those living with Dementia. They are blessed with a long-serving team of support staff that provide high-quality, person-centred care within a homely environment. They offer short-term and long-term, respite and post-operative care.

Pinehurst comprises 47 en-suite bedrooms, split across 3 houses. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While bedrooms provide a tranquil area to rest and relax, the bright and attractive lounge areas offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the home's guest entertainers or simply recline in front of their favourite films.

At Pinehurst, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Residents enjoy the wider community, with a thriving high street and local amenities all within a short distance.

The home's professional catering team deliver nutritionally balanced meals that are appealing to residents. Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

The team warmly welcomes you to Pinehurst where you can learn more about the caring life they offer.
Show Pinehurst Care Centre on the Map

Care Provided by Pinehurst Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

These prices are only a guideline, please contact Pinehurst Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cliff Hutchings (Centre Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Pinehurst Care Centre Reviews (137)

10

Pinehurst Care Centre has a Review Score of 10 (9.965) out of 10, based on 62 reviews in the last 2 years.
Over all time Pinehurst Care Centre has 137 reviews.

Overall Experience
  • 129
  • 7
  • 1
  • 0
  • 0
Date Published
  • 137
  • 3
  • 7
  • 62
  • 75
Reviewer Connection to Pinehurst Care Centre
  • 46
  • 24
  • 24
  • 8
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 137, showing 101-120
Review from Helen A (Daughter of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the past weeks, we have faced the sad and difficult time of my Dad's end of life. All the staff gave their continual care, respect and love throughout, showing genuine emotion and sadness. They gave us the support we needed to be able to spend time with him and say goodbye. Pinehurst became another
family to my Dad, especially in this last year with visiting restrictions due to Covid. Knowing he was well cared for, entertained and happy, made the situation easier to cope with. I cannot praise or thank Pinehurst enough for all they did for my Dad in his last 3.5 years.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret B (Daughter of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad has very recently died after three and a half years as a resident of Pinehurst Care Centre. We have always appreciated the high level of care that Dad received and how his contentment was such that he saw staff as his new family when Alzheimer's took its toll on his memory.
It has been a moving
experience to watch how all the staff involved cared for him in his last days and very comforting to know that he was in such devoted hands.
Of course, this year has been difficult for everyone as we all negotiated our way through this pandemic disease but I cannot think of any stone that management or staff left unturned to keep residents safe and families in touch with their loved ones.
I am deeply thankful for the wonderful care and fun that was brought to Dad and for the staff's commitment to always go the extra mile.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger S (Son of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well done management and staff at Pinehurst for a great job keeping everyone safe and well throughout these difficult times, and for keeping us in touch via phone, video, window and door visits, not to mention the regular photos and videos on Facebook. Your efforts are much appreciated, especially as
you have families of your own. Mum's doing well at 106, and you've looked after her for a long time!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jack H (Son of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Pinehurst for 3 years, after being diagnosed with early-stage Alzheimer’s. I was initially concerned about how she might deteriorate after leaving the familiar routines of her own home, but instead, she enjoys the stimulation and company of her new environment. Besides its location,
we chose Pinehurst because the intimate size of the facility makes for a more homely feel. We were also impressed by the professional and friendly manner of the Centre Manager and her team. Her direct involvement with both residents and families alike helps create a caring and inclusive atmosphere. All the staff make my mother feel part of the Pinehurst family and she never fails to tell us how happy she is. During this year of Covid a safe environment has been maintained which is very reassuring. As my family and I live in Australia, we appreciate being able to call her any day of the week. It is never too much trouble and we have also had some great video calls. Thank you Pinehurst!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan H (Daughter of Resident) published on 7 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident and seems happy and well cared for, the activities are appropriate and the video calls have been a godsend during this covid-19 pandemic our only way of communicating with our loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard J (Son of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Pinehurst Care Centre for 9 years. The standard of care that he received throughout his time at Pinehurst was excellent. All the staff at Pinehurst built a strong relationship with him and treated him with genuine affection. The activities staff work tirelessly to keep the
residents engaged and entertained which has been no mean feat since the onset of the covid pandemic. Pinehurst's management of the pandemic in keeping their staff and residents safe has been exemplary with no cases at all. This is not down to luck, it is due to the management making hard decisions and making them early. While Pinehurst is not blessed with the facilities of a newer building, they easily make up for this with the standard of the care they provide and the professionalism and compassion with which it is delivered. I would have no hesitation in recommending them to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan S (Daughter of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first visit to see if the care home would be suitable for our mother, we were met with friendliness, concern and kindness. It was the right decision to place our mother here. The kindness and excellent care has continued. Communication between the Home and our family has been exceptional. During
the lockdown period, the staff have gone beyond their care of duty to keep us in touch with our Mum and that has been a huge relief to us. Mum is happy and well, thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G P (Son of Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care home - staff are very caring and professional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a nasty fall, which resulted in her having a hip replacement. She struggled very much after this, which ultimately resulted in her death. The staff were absolutely wonderful, dedicated, caring and could not have done more for her, especially as covid-19 made it difficult for us, as we
were not able to go into see her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison G (Niece of Resident) published on 21 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of care at Pinehurst is excellent. The staff go above and beyond to provide a safe, caring, fun environment despite the covid restrictions. My aunt is enjoying life and is healthy and stimulated and healthy. She is with people who really know and care for her, and she takes part in every
activity so keeps very busy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen H (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy at Pinehurst, and although she is not very sociable, she does occasionally participate in activities. Since lockdown, it has been very hard on everyone, I have had some wonderful WhatsApp video calls as well as window visits more recently. Staff are very friendly and spend lots
of time with the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clive P (Son of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the time Mum has been at Pinehurst she has taken on a new lease of life and become more active and outgoing. This has to be due to the care, kindness and social activities arranged by the manager and all her staff. Nothing has been too much trouble and all the residents are treated like family.
During
lockdown, they are still enjoying a range of activities which have been shared on their Facebook page for families to see, and video calls have also been arranged so that we can talk to Mum. Thank you to all the staff for all you do for your residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Daughter of Resident) published on 13 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"Lockdown" has tested care home to the limit. In my experience, Pinehurst has gone the extra mile in safeguarding and protecting the residents from Covid-19. Whilst I haven't been allowed to visit my mother in person, Pinehurst have encouraged video calls as well providing daily social media updates/videos
of the daily activities inside Pinehurst. As a result, it has been very reassuring. I cannot think what else Pinehurst can do, other than to continue the very high quality and standards under the leadership of the home manager.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G M (Daughter of Resident) published on 13 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both parents were initially in another care home for respite after my dad became ill. Sadly he passed away and the other home did not suit our Mum. Pinehurst had been recommended and we moved Mum at the end of February. I am so glad we did! She has settled and is happy, busy with activities and exercises;
it is clear she is well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lindsey C (Daughter of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for approximately 3 years when she fell ill and it was clear it would be a life-limiting condition. Pinehurst agreed to have her back from hospital and look after her until the end as , I quote, she was family. They looked after her wonderfully well with great compassion
which made her last few days comfortable and peaceful. I cannot thank all the staff enough for the care they gave her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Respite Resident) assisted by family/friend published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent a month at Pinehurst Care Centre for respite care. I was well looked after and everybody was very helpful and friendly. The day and night staff were very caring and nothing was too much trouble. They made sure I had the right medication at the right times. There were activities every day and
I could take part if I wished. My room was small but comfortable and I could have all my music CDs and DVDs in my room. The food was good and varied. I will be happy to come again when my wife needs a break.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Son-in-law of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the 6 years that my mother-in-law has been a resident of Pinehurst Care Centre, she has always been treated with dignity and respect. In recent years her dementia has deteriorated but this has not changed the standard of care provided by the staff at Pinehurst, even though her condition is much more
challenging. Our visits have always been unannounced so as to provide us with a true insight on life in the home. I am particularly impressed with the quality of the activities and entertainment provided for the residents, and the standard of decor/cleanliness in Pinehurst. My mother-in-law is 95.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann G (Daughter of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has lived at Pinehurst for almost two years. She is professionally cared for with respect and kindness, and the staff are most attentive to her health needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Daughter of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care that mum is receiving. We had a difficult year and it became clear in the summer that we could no longer care for mum at home. The staff at Pinehurst are outstanding and mum is clearly happy, settled and well looked after. I would not hesitate to recommend Pinehurst to
anyone with a loved one who is suffering from dementia.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M A (Brother of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I call in frequently and have found the staff consistently warm, friendly and welcoming. All residents are treated with care, encouraged to take part in activities and generally try to create as normal a home/family situation as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Pinehurst Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 62 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.965 for Pinehurst Care Centre is calculated as follows: ( (728 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 742 Ratings = 4.965
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pinehurst Care Centre is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 61 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

Cliff

Cliff Hutchings

Job Title: Home Manager Joined: 2025

As the Home Manager of Pinehurst Care Centre, I have over 30 years’ management experience within Adult Social Care, both with the public and private sector. I am proud to be leading a team of highly engaged, passionate people who, like me, want the people we support to live their best lives in their later years. My passion is dementia care, having cared for my own mother who was living with dementia, providing truly person-centred care, and fostering positive relationships with the people I support and work with.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pinehurst Care Centre to verify any information. View our terms and conditions. Pinehurst Care Centre has an Enhanced Service - more info.