Pinehurst Care Centre

My mother has been in the dementia unit at Pinehurst for 18 months following a debilitating stroke. She is unable to speak coherently and therefore communication is limited and her difficulties have been challenging for the staff. However, they have managed her care with the utmost kindness and professionalism. Pinehurst are a friendly team overseen by an experienced and caring manager. I have peace of mind that mum is well looked after, always clean and well-fed and the excellent activities team always include her wherever possible. I have been so pleased with my choice of care home and I have no hesitation in recommending Pinehurst. A big thank you to all the staff who have cared for mum throughout these challenging times.

My mum who is suffering from delirium following a broken hip, transferred here a week ago from a different care facility. We have already seen an improvement in her mental and physical capacity thanks to the care and kindness of the team at Pinehurst. I have a renewed optimism that my mum will now be able to conquer this horrible illness.

Would like to express thanks to all the staff at Pinehurst who have made sure my mum’s first few weeks at the home have gone as well as possible.

It was always going to be a challenging transition, but the professional and compassionate care along with excellent family liaison has helped enormously.

The staff are brilliant and helpful at Pinehurst nothing is ever too much trouble for them. They are always happy to see me when I visit, they try and answer any questions I might have and if they don’t know they get someone who does. Well done to all the staff.

We are very happy with the care and support my mother receives at Pinehurst. She has settled in very well and has both participated and enjoyed the various activities. The staff are very caring and have been interested in speaking with mum to understand her needs.

My mother has been cared for at Pinehurst for 3 years, she has Alzheimer’s. The staff are good and care for the residents with dignity and respect. The home is always clean and welcoming to visitors. The residents are provided with a wide range of activities and families are kept informed of these via Facebook and social media. I would recommend this home for your loved ones.

My mum has been in Pinehurst Care Centre for approximately 10 years and she has been so well cared for. Firstly in the residential side and laterly in Pine House the dementia wing and except for the last two years due to the pandemic, we have always been welcomed and found the staff to be professional, caring and friendly. My mum is now receiving palliative care so I am now able to visit daily. The manager and caregivers have gone above and beyond in treating my mum with dignity and to feel safe and comfortable. I can fully recommend Pinehurst Care Centre as a first-class care home with confidence.

A lovely care home. Staff are always welcoming, friendly and helpful. Residents are well cared for and treated with dignity and respect. The manager is happy to talk to family if we have any worries or concerns. Families are welcome to visit at any time and are kept informed of residents' well-being. Fabulous care home, I can't fault it and would recommend it to anyone.

I've always found it easy to book in to see my Nan and the home has provided a number of options in ways to make this possible and as safe as possible.

For both residents and their families, moving into a care home is quite a significant event. Both I and my father have been supported brilliantly throughout the process. Now that he is in residence, my dad has settled very quickly - the staff are all so kind and patient - it could not possibly have been a better experience.

Excellent attitude from all staff I have dealt with, phone calls and emails answered promptly. Very helpful in dealing with visits to my mother who is hard of hearing and doesn't see too well. When not contacting directly, their webpage keeps me up to date with activities.

It's staff is kind and lovely.

I enjoy my food. Staff are helpful and very respectful to me.

I have been here three months and I am getting used to my surroundings. I am very happy with the staff, all are very helpful. The food is variable. As I am getting older, I felt I couldn't look after myself but this is the best thing for me.

Lovely.

I have been visiting weekly for about eight years. Extremely friendly staff and management, nothing is too much trouble. When changes needed to be made the utmost care was taken to granny what was happening and why. Visiting is easily arranged and staff happy to help, not to mention keeping in touch via video calls, and photos and videos on Facebook. The care and compassion from all staff is amazing, with a wide range of activities. I simply can't recommend Pinehurst enough and you efforts are very much appreciated by all the family!

During the past weeks, we have faced the sad and difficult time of my Dad's end of life. All the staff gave their continual care, respect and love throughout, showing genuine emotion and sadness. They gave us the support we needed to be able to spend time with him and say goodbye. Pinehurst became another family to my Dad, especially in this last year with visiting restrictions due to Covid. Knowing he was well cared for, entertained and happy, made the situation easier to cope with. I cannot praise or thank Pinehurst enough for all they did for my Dad in his last 3.5 years.

I am deeply thankful for the wonderful care and fun that was brought to Dad and for the staff's commitment to always go the extra mile.

Well done management and staff at Pinehurst for a great job keeping everyone safe and well throughout these difficult times, and for keeping us in touch via phone, video, window and door visits, not to mention the regular photos and videos on Facebook. Your efforts are much appreciated, especially as you have families of your own. Mum's doing well at 106, and you've looked after her for a long time!

My mother has been at Pinehurst for 3 years, after being diagnosed with early-stage Alzheimer’s. I was initially concerned about how she might deteriorate after leaving the familiar routines of her own home, but instead, she enjoys the stimulation and company of her new environment. Besides its location, we chose Pinehurst because the intimate size of the facility makes for a more homely feel. We were also impressed by the professional and friendly manner of the Centre Manager and her team. Her direct involvement with both residents and families alike helps create a caring and inclusive atmosphere. All the staff make my mother feel part of the Pinehurst family and she never fails to tell us how happy she is. During this year of Covid a safe environment has been maintained which is very reassuring. As my family and I live in Australia, we appreciate being able to call her any day of the week. It is never too much trouble and we have also had some great video calls. Thank you Pinehurst!