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St Lukes provides care for elderly residents. They offer several types of stay depending on the level of support required - from long-term residential care to short stay and respite breaks. The home benefits from a safe, comfortable environment called 'The Oaks' that...
Care Provided by St Lukes & The Oaks Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Lukes & The Oaks Care Home for full pricing details and T&Cs.
Contact St Lukes & The Oaks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- B&M Care Ltd
- Private Owned
Person in charge
- Daniella Johnson(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2015
- Number of floors: 1
Room Information
- Single Rooms (76)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (76)
- Couples/Companion Rooms with ensuite Wet Room (1)
St Lukes & The Oaks Care Home Reviews (73)
St Lukes & The Oaks Care Home has a Review Score of 9.3 (9.341) out of 10, based on 16 reviews in the last 2 years.
Over all time St Lukes & The Oaks Care Home has 73 reviews.
My father is very settled here and feels looked after and cared for. He enjoys the food and loves reading his books in the conservatory. The staff are friendly and the community is happy and welcoming.
Thank you David for your feedback. Your support is very much appreciated.
Mum has been at St Luke's for almost 2 years now and has made lots of friends. She joins in with the activities and is enjoying the Care Home. The Care home keeps us informed of Mum's well-being and always contacts us if there is anything wrong. The care they give her is excellent and we have complete trust in the Staff. Mum enjoys the food and its variation. The care home is kept clean and tidy and the staff is always friendly. They are always willing to help if needed. We are happy with the overhaul care.
Many thanks for your positive review. It is very much appreciated.
Mum has been at St Lukes for two months now and can say that the care and concern the staff have shown my mum is exceptional. Everyone at St Luke's go out of their way to be friendly and supportive. Mum always looks clean and her room is always neat and tidy. We feel she is safe in the care of the staff at St Lukes.
Thank you Peter for your feedback, it is very much appreciated.
I have complete trust in the carers who take care of my mother. I am always contacted if there are changes in her health. Every person that I speak to is well informed. I am happy with the service provided.
Many thanks Ann, for your positive feedback. It is very much appreciated.
Over time I have become aware of the standards of care provided to both my mother and other residents. Whilst overall, there is a service being provided, on more than one occasion I have had to raise concerns with members of staff and the manager.
In October 2023 this resulted in serving management with an official complaint relating to an incident that failed to provide duty of care to my mother. I held management responsible for failing to adequately train their staff, failing in their hygiene standards, to provide remedial care, to maintain accurate records of care and care plans and to maintain an acceptable standard of duty of care, practice and procedures. It is a highly emotive issue to witness a loved one’s care being compromised by the failure of staff to deal with unacceptable standards of care.
This has lead to being denied access to visit my mother.
Thank you for your review. All feedback and complaints are welcome, taken seriously, investigated and dealt with accordingly.
in general but felt that there was little in the way of activities for the Oaks residents. Seem to remember a commitment to improving this with recruitment, but I've yet to witness a difference. The home is, however, value for money when compared to some of the astonishing fees charged by other homes in the Thames Valley.
Good Afternoon, William; thank you for your feedback. I'm happy to let you know that we have finally recruited an Activities Organiser, who starts on Monday 15th January. This will also help our current Engagement Lead. It's a big home for only one person, so I'm hoping you will see some changes now.
St Lukes & The Oaks is a wonderful care home because of its fantastic, caring and efficient staff. I am very pleased with Mum's care needs being met. I would, however, like more feedback on how she is doing instead of me having to chase.
Thank you for your review. It is very much appreciated.
I am always pleased with the interaction between myself and the staff, and I feel I am kept informed.
Thank you Sally-Ann for your lovely review. It is very much appreciated.
My father has been a resident of St Lukes for 2 years now and has not been so happy for a very long time. He is extremely well cared for and has settled in well. The accommodation is lovely and the staff are second to none. There always seems to be a lot going on with activities and plenty to occupy the time. When we visit we are always made very welcome and feel part of the family, nothing is too much trouble. We love it there and hope to book in soon! Thank you St Lukes, you are wonderful!
Thank you for your kind words. It is very much appreciated.
The staff always go the extra mile to make sure that Mum is happy and that is not always easy as she can be very fussy. Whenever we visit we get a warm welcome and smiles.
Thank you for your positive feedback, it is very much appreciated.
We are very pleased with how well my mother has settled into her life in care. She has put on weight and interacts well with the other residents and carers. She enjoys the activities and is well-liked by the staff.
Thank you very much for your positive feedback. It is much appreciated.
The staff are very friendly to us and caring towards my mother. They are always receptive to any comments or requests from us.
Thank you for your kind words and taking the time to review us.
My father has settled in well and the staff have been very friendly. There haven't been any major issues and everything has gone very well. Home is very welcoming and there have been no issues of concern.
Thank you very much for taking the time to write a review and for your kind words.
There could be a little more attention to the cleaning in the individual bedrooms but the main lounges are very bright, comfortable and clean.
Overall I am very pleased with this home and Mum is happy here!
Thank you for your positive response. Your feedback is very much appreciated.
St Lukes is a warm and friendly place for my father to live. It provides everything he needs and is cared for by nice caring staff. It is also close to us for easy visiting. Food and cleanliness are also very good.
Thank you for your kind review. It is very much appreciated.
We moved my stepmum into St Lukes and The Oaks in early July. She was extremely resistant to go into a care home. With that said, she has thrived at St Lukes. She looks so much healthier and better taken care of. She says she really enjoys it. She participates in many of the activities and has made friends. She says she is happy she has moved and that is music to our ears. The staff really seems to care about their charges!
Thank you for your positive feedback. It is very much appreciated.
All staff are very caring and welcoming and have done everything they can to help. My sister has settled in really well and I am very pleased that St Lukes and The Oaks had space for my sister when it was badly needed.
Thank you for your positive feedback. It is very much appreciated.
The activity programme is getting better but there are still days when no activities appear to be offered.
Thank you for your comments. The Activity Lead doesn't work every day and we are currently recruiting for another Activity Organiser to enable us to increase the activities offered. Please feel free to speak to staff during your visits, who will let you know how Mum is getting on.
The staff have always been very welcoming and friendly and nothing has ever been too much trouble.
It's a very enjoyable place to visit, the residents all seem very happy and contented and our parents say they can't fault it, which is very satisfying to hear.
Our family can't thank St Luke's enough and would recommend them highly.
Thank you for taking the time to write such a lovely review.
My nan was cared for by St Lukes for two and a half years. When we first went there it was made out to be the best of the best. She seemed to be cared for but as the years went by we noticed bruising, nails not cut, no underwear on, etc. Everything was always covered up and they always had their excuses. When she passed away they were more concerned about us emptying the room and the night staff were sat on their phone. When we went back the next day only one kind lady said sorry for your loss. I feel really sad for the other residents there.
First of all please accept our sincere condolences for the loss of your Nan, she will be missed by everyone here at St Lukes. Thank you for taking the time to bring your experiences to our attention and we are very sorry that you felt a lack of empathy and compassion. We would welcome the...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 August 2019Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 29 July 2026Private Residential and Moderate/Advanced Dementia Care
News (0) & Events (0)
There are no news items for St Lukes & The Oaks Care Home.
There are no upcoming events for St Lukes & The Oaks Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: B&M Care Ltd
- 01 Feb 2018Recipient: B&M Care Ltd
- 01 Apr 2017Recipient: B&M Care Ltd
Meet the Team (1)

Daniella is a dedicated care home manager with over 20 years of experience in the care sector. She began as a support worker, learning the day-to-day rhythms of person-centred care. Over time, she took on leadership roles that allowed her to shape care standards from the ground up. From the start of her career, she has been driven by the belief that everyone deserves to live with respect and dignity and joy.
She is committed to providing a home where residents and team feel heard, supported and empowered while ensuring there is a happy home because laughter and light-hearted moments are essential to wellbeing.
Every day, she is inspired by small victories: a resident’s smile when they reconnect with a favourite song, a team member’s creative idea that boosts engagement, or a family’s relief knowing their loved one is in capable hands.
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