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St Lukes provides care for elderly residents. They offer several types of stay depending on the level of support required - from long-term residential care to short stay and respite breaks. The home benefits from a safe, comfortable environment called 'The Oaks' that...
Care Provided by St Lukes & The Oaks Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Lukes & The Oaks Care Home for full pricing details and T&Cs.
Contact St Lukes & The Oaks Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- B&M Care Ltd
- Private Owned
Person in charge
- Daniella Johnson(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2015
- Number of floors: 1
Room Information
- Single Rooms (76)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (76)
- Couples/Companion Rooms with ensuite Wet Room (1)
St Lukes & The Oaks Care Home Reviews (73)
St Lukes & The Oaks Care Home has a Review Score of 9.3 (9.341) out of 10, based on 16 reviews in the last 2 years.
Over all time St Lukes & The Oaks Care Home has 73 reviews.
After my phone call from the doctor, it was only two hours then she passed away with family by her side. Within 30 mins of my mum's passing two members of staff not following any whatsoever protocol were badgering my family for a name of undertakers to come and collect the body.
Not once did they offer any kind of condolence or try and help in any way, even sitting down using their mobile phone while my family was grieving.
I had to find a funeral home to come and get my mum, obviously trying to find someone was not that easy with everything that's happened.
So today, the day after I had not one person call me from the home to ask if there was anything they could do to help.
The team at St Lukes would like to pass on our sincere condolences for the loss of your Mum, she will be greatly missed by everyone here. We take all feedback very seriously and we are very sorry that you feel you have had a negative experience. We have reached out to you to discuss these events...
This review, of course, is seen by myself and experienced by my wife. By that, I see how she reacts to her stay. She is happy and relaxed, in as much as she can be with dementia. These periods at St Lukes are of short duration, periodically once a year, and when she returned, she is welcomed and remembered, which is important to her and myself because of trust. If things were to go awry, I know the manager would sort it.
Thank you, Frank, for your lovely words. It is our pleasure to care for your wife.
In general, the whole ambience of the facility is excellent. The staff are absolutely brilliant. I do not know what I would do without them. It would be heartbreaking for me if she was to leave St Lukes.
Thank you, Tony, for your kind words and for taking the time to write a review.
We are very happy with our mother's care. The home is very good. The care in the home is marvellous. The staff are friendly, always smiling and helpful.
Thank you for your kind words and for taking the time to write a review.
My wife suffered from Alzheimer's disease. I love her dearly, and for more than seven years, I cared for her to the best of my ability. However, recently I sustained a fractured pelvis and damaged vertebrae which made that no longer possible. Since then, she has been cared for by St Lukes with dignity and attention beyond my dreams. She is very happy there and regards the staff more as friends than helpers. My only regret is that I did not arrange her move there much earlier.
Thank you for taking the time to write a review. Your kind words of support are much appreciated.
Staff extremely good and helpful, which makes the home so satisfactory.
Thank you, Don, for taking the time to write a review. Your kind words of support are much appreciated.
Mum was extremely happy and settled with the lovely, friendly and homely atmosphere.
All, staff are lovely, dedicated and hardworking from administration, carer's and nurses, a very big thank you for looking after my mum so well; your kindness is so appreciated.
My mum now needs a nursing home, so it is with great sadness, she has to be moved, hoping that she will be looked after as well as your home.I would certainly recommend this care home.
Thank you, Sandra, for your lovely review. It was an absolute pleasure to have cared for Mum; who is very much missed. Thank you for all your support, understanding and kindness through these unprecedented times.
My sisters and I can only praise the care and genuine kindness displayed by the staff at St Luke's throughout our mother's two years as a resident. When she finally became seriously ill, and it was agreed, after consultation with us and her GP, that her care plan should be changed to 'end of life care', nobody could have done more to make this difficult time easier for Mum and all of us. It was a particularly complex situation due to Covid restrictions, but we were kept informed throughout and, as we all live some distance from the home, we were forewarned in plenty of time when her condition worsened so that we could be with her in her last days. We can't thank St Luke's enough for looking after our Mum and providing a place where she felt safe and free of worry. She loved looking at the trees and the garden out of her window, and we had many telephone conversation about flowers or autumn leaves. This comes with a big 'thank you' to everyone from the kitchen to the senior staff.
Thank you, Ginny, for your lovely review. It is very much appreciated.
The home has taken every step possible to keep our loved ones safe during this pandemic. I have weekly Skype calls with my mum which are priceless. She is so happy there and the staff are second to none. Definitely the best and safest place my mum could have ever been in. I would never hesitate to recommend this home for a loved one. I live in Spain and haven't been able to visit since last March due to travel restrictions but because Mum is so well looked after she is very content which is a great weight off my shoulders.
Thank you, Lynora, for your lovely words and support.
Care is excellent. My only reservation concerns the food, which I felt was satisfactory, but perhaps more could be done to cater for my sister's, admittedly difficult, preferences. I realise that an institution cannot provide different menus for all the residents but perhaps her favourite (baked potatoes) could have been provided more often.
She was at St Lukes for just a year. She was safe and looked after so well. She had company and she had care. The staff were lovely, both towards her and to us. Nothing was too much bother for them. I have nothing but admiration for everyone who works at St Lukes and during the dark months of the worst of the pandemic, they upped their game even more.
My dad enjoyed his stay and we were very happy with his room. There was a tiny mix up with his medication but that was resolved.
St Lukes is a great care home with kind and compassionate staff who really care about the residents. My mother is happy and has flourished under their care. I also have peace of mind knowing my mother is safe and well looked after and I would recommend the home to anyone.
I am personally very happy with St Lukes as my brother seems very settled and comfortable. All the staff are very caring and willing to solve any problems that might occur. I would not hesitate to recommend St Lukes.
Each time we visit, we are made to feel welcome and the staff always make a point of chatting to us and updating on what mums been up to. Mums room appears clean and tidy which in the past has been a challenge with her.
We attended a relatives forum meeting this week and that was great to speak to other relatives with similar stories to ours and know we are not alone and not the only ones.
Thank you for helping us at this difficult time for the family.
My brother-in-law has been at the home for almost 2 years. He is well fed, comfortable and enjoys taking part in all activities. I have no hesitation in recommending St Lukes.
St Lukes appears to be a friendly care home, attentive friendly staff who seem happy to help. My mum has only been here a short while so can't really comment further.
My father has been a resident in St Lukes care home for a year now, he had a major move from Scotland which was very distressing for him but he is really happy now and never has any complaints about the staff. The staff and management have taken the time to get to know dad and his likes/dislikes. If I ever have any concerns they are on hand to discuss and deal with anything promptly.
I attended a dementia training session in Feb 2019 for family members, the training was given by three senior members of staff. They taught us about the different types of dementia and related symptoms and how we should react or not react to situations. I was so touched by the level of care and work the team puts into ensuring all of the residents, very different, needs are met, it made me feel reassured that dad was in a safe caring environment.
Efficiency and compassion. Accompanied by vigilance and diligence. Appear to be the norm. Good food and friendly, knowledgeable. Staff contribute to a relaxed and caring atmosphere.
St Lukes and The Oaks provides a calm, caring and often loving home for our elderly, frail and sometimes confused family members. The facilities are good but what really impresses are the staff members who show endless care, compassion and patience to those residents in their care as well as their visitors. Their dedication to the safety, comfort and wellbeing of their sometimes challenging residents, is outstanding.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 August 2019Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
5 Bed Vacancies
Posted: 29 July 2026Private Residential and Moderate/Advanced Dementia Care
News (0) & Events (0)
There are no news items for St Lukes & The Oaks Care Home.
There are no upcoming events for St Lukes & The Oaks Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: B&M Care Ltd
- 01 Feb 2018Recipient: B&M Care Ltd
- 01 Apr 2017Recipient: B&M Care Ltd
Meet the Team (1)

Daniella is a dedicated care home manager with over 20 years of experience in the care sector. She began as a support worker, learning the day-to-day rhythms of person-centred care. Over time, she took on leadership roles that allowed her to shape care standards from the ground up. From the start of her career, she has been driven by the belief that everyone deserves to live with respect and dignity and joy.
She is committed to providing a home where residents and team feel heard, supported and empowered while ensuring there is a happy home because laughter and light-hearted moments are essential to wellbeing.
Every day, she is inspired by small victories: a resident’s smile when they reconnect with a favourite song, a team member’s creative idea that boosts engagement, or a family’s relief knowing their loved one is in capable hands.
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