St Lukes & The Oaks Care Home

Efficiency and compassion. Accompanied by vigilance and diligence. Appear to be the norm. Good food and friendly, knowledgeable. Staff contribute to a relaxed and caring atmosphere.

St Lukes and The Oaks provides a calm, caring and often loving home for our elderly, frail and sometimes confused family members. The facilities are good but what really impresses are the staff members who show endless care, compassion and patience to those residents in their care as well as their visitors. Their dedication to the safety, comfort and wellbeing of their sometimes challenging residents, is outstanding.

All round, an excellent care home which looked after my father, who has partial dementia and is also very deaf, extremely well indeed.

Our lovely Father unfortunately died yesterday in The Oaks dementia wing after suffering with stage 4 Lung Cancer and dementia. My sisters and I stayed with our Father in his last 24 hours in the home and wanted to express our thanks and appreciation to the overall care given to our Dad during his 4 week stay and extensive support and kindness from all staff in the home including some lovely dementia patients that also offered support and kindness to us. The level of care exceeded our expectations in a forever challenging environment. District nurse support and the Sue Ryder Palliative nurse support was wonderful too we received exceptional care for our father which meant that he had a peaceful end to his life. We will be ever grateful to the St Lukes', and The Oaks residential home.

The home is a little "shabby and worn" but the AMAZING STAFF "SHINE"! The care and kindness given to my mother have made a difficult situation bearable for her and us as a family. The meals are good with homely fare that gives choice and variety daily. Health matters are dealt with quickly and liaison between home and family is good and efficient. The rooms are on the whole are well lit and comfortable but really do need an update! My one complaint is there is NO communal/individual/group interaction or activities to motivate or entertain the residents - but overall GOOD.

Peaceful atmosphere here on arrival. Greeted by friendly staff.

Mum was sitting in the lounge having a drink before lunch with other residents. Lovely clean and bright room. Mum is always treated with care and respect. All staff knock on her door before entering her room and call her by her name. They show her love and care and all staff go out of their way to make it like home. Mum is very content.

My Mother moved in here in March this year. She has dementia and is slowly declining. I am delighted that we have been so fortunate to find a residence where the care she receives is excellent. The staff all go the extra mile to help her. They supply care with kindness and stimulation that is really needed. The standard is very high and the staff give excellent support to families as well as residents. When I visited today I was delighted to find that a special bed had arrived to increase my mum's comfort. They really do think of everything. This disease is a difficult thing for all families but knowing loved ones have such good care makes the world of difference.

Over the last 6 months, the care for my Mother-in-Law has increased due to on-going health issues.

The staff are always aware if there is a change in Mum's health that requires support from a heath support team. It is very reassuring that there is 24/7 monitoring of Mum's health and wellbeing.

All the staff constantly treat Mum with patience and empathy. At all times she is shown respect and care to ensure that she has the dignity and care that she deserves.

As well as Mum receiving support from the staff all our family are too.

We are indebted to all the staff for this.

There are no restrictions to visiting times. Any concerns are dealt with immediately or as soon as possible. Staff and management listen to concerns and put in place any measures that are needed or raised. The home has a very high standard of cleanliness, safety and security.

My mother has been at St Lukes for the past two and a half years, in all this time she has been looked after with the utmost respect and professional attention. The staff are always ready to give information and help, I look upon the staff with friendship, just like my own home.

I visit my Great Aunt who is a resident at St Lukes on a regular basis. The home and staff are always welcoming and the decor is of a very high standard. My Great Aunt is always saying how caring and friendly the staff are and they have even put her to work as the homes post lady, which at nearly 90 she thinks is marvellous. In between her shifts as post lady she enjoys all activities and especially a lunchtime drink in the bar.

My mum went to St Lukes in January 2016. I think the care at St Lukes is very good. The activity lady is amazing, she really works hard to keep everyone entertained. The food is good, and good clean surroundings. From experience, if you do have a problem it is swiftly dealt with. I would recommend St Lukes.

We could not be more satisfied with the treatment my sister-in-law has been receiving. We no longer worry about her as she is so well looked after. She is always clean, well dressed and appears quite content as her condition gradually deteriorates.

The standard of care provided here is very good. The staff are excellent and my mother who suffers from dementia is happy here and I'm pleased with my choice.