Caton House Residential and Nursing Home

37 Epsom Grove, Chepstow Drive, Bletchley, Milton Keynes MK3 5NR
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9.3 74 Reviews
  • Caton House Residential and Nursing Home, Milton Keynes
At Caton House the team, many of whom have been with the home for over a decade, are passionate about enriching the lives of their residents. They provide an exceptionally high standard of care and create so many wonderful activities and experiences for their residents.

Providing residential, dementia, nursing, palliative care, the team also provide respite care breaks which can be booked in advance, ideal for carers who would like to plan a short break themselves. There is also a day centre (£27.47 for a half day/£54.94 for a full day).

The home has its own choir, with the residents pulling out all the stops for big occasions like Christmas. And musicians, singers and dancers from the local community often come and perform for the residents.

There are so many animal visits, including regular therapy dog whom the residents adore. There are also gentle exercise sessions, a knitting club, baking, games and quizzes galore.

The community are embraced into life at Caton House, from volunteers who join in with activities and spend time chatting with the residents, to local school children who treat them to sneak previews of special performances, and a local church group who do a monthly service in the home.

Every week a mobile hairdresser visits for appointments in the home’s salon, and there are regular pamper sessions, with manicures. Every week there is a sensory afternoon, with relaxing music, mood lighting and activities to stimulate the senses like hand massages.

This summer the residents have loved growing their own produce in the home’s enclosed gardens, from carrots and tomatoes to peppers and herbs. And they have proudly harvested the produce for the chef to use in the kitchen, which has given them such a sense of achievement.

In the dining room, residents enjoy delicious home-cooked cuisine, from roast dinners with all the trimmings, fish and chip Fridays and home-baking.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1492
  • Self-Funded Nursing Care: from £1776
  • RESPITE Self-Funded Residential Care: from £1492

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1492 and for nursing care £1776, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Caton House Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Paulo Ilustrisimo (Manager)

Local Authority / Social Services

Admission Criteria

  • Not registered for EMI
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)

Caton House Residential and Nursing Home Reviews (74)

9.3

Caton House Residential and Nursing Home has a Review Score of 9.3 (9.318) out of 10, based on 33 reviews in the last 2 years.
Over all time Caton House Residential and Nursing Home has 74 reviews.

Overall Experience
  • 40
  • 29
  • 4
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Date Published
  • 74
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Reviewer Connection to Caton House Residential and Nursing Home
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Total of 74, showing 21-40
Review from S R (Regular Volunteer) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I help with activities. Residents are all very happy, carers are wonderfully caring and helpful.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you so much for sharing your feedback for our team at Caton House, and for your support with activities. We're so pleased to hear that the residents are so happy. Your involvement and kind words are greatly appreciated, thank you.

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Review from Alison C (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very helpful and caring. Nothing seems to be too much trouble.
Mum recently moved from residential to nursing floor and the whole team there were very welcoming and helpful.
Team are always positive and happy to take feedback on board.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your kind words and feedback for our team at Caton House. We're delighted to hear that your mum's transition to the nursing floor was smooth and that our team made her feel so welcome. It's wonderful to know you find the staff so helpful, caring, and open to feedback. Your appreciation means so much to us, and we'll continue to ensure your mum receives the best possible care.

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Review from Alan H (Son of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has recently lost some of her mobility and it would seem she is not receiving the same level of care and support as previously. I am also finding it more difficult and more expensive to actually pay for her private costs, I used to get a monthly invoice and just call with her credit card details.
Because I have a medically diagnosed tremor I cannot key these details in via mobile phone keypad so I now have to post a cheque which entails a trip to my bank to transfer money and the cost of postage, all at extra expense to myself. This has been explained to yourselves, but nothing has been done about it?
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your feedback. We truly value your concerns and want to assure you that we are committed to providing the best possible care and support for your mother. Our home manager is committed to continue to work very closely with your mother, as she has been, to discuss and implement different solutions which is felt will help with any mobility issues. This will continue to be monitored and changed as necessary. Regarding the payment process, we completely understand the difficulties you're facing and have worked hard to encourage the transition to online banking as a solution. This option simplifies the process and avoids the challenges you've mentioned. Please know we are here to assist you every step of the way. If you'd like, we can help guide you through setting up and using online banking to make things easier for you. Your satisfaction is very important to us, and we want to resolve this for you as soon as possible.

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Review from C R (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Family activities are well organised. Lovely to spend time with other families at the BBQ. Wonderful can visit any time of the day/night.
Most of the staff are amazing and very kind.
Shame when short-staffed, but happens everywhere!
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you so much for your review of Caton House and we're thrilled to hear that you enjoyed the family activities and barbecue. It's always a pleasure to see families coming together and creating memories. We appreciate your kind words about our staff. The team are so dedicated to their residents and it's wonderful to know that this is recognised. Please rest assured that while we do naturally have times when we have to manage staff illness etc, our staffing levels are very carefully managed to ensure the highest standard of care for our residents. If you have any further suggestions or concerns, please don't hesitate to speak to the home manager directly, her door is always open.

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Review from M L (Son of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very friendly and helpful. Mum always seems well cared for.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your review of Caton House, the team will be delighted to read your kind words and feedback about your mother's care.

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Review from Philippa M (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has enjoyed very good care since arriving in September 2022. For the first three months, she was able to join in with activities and was encouraged to do so. Since breaking her wrist and a subsequent decline in her health, Mum has been bedridden (December 22). She gets good care from all staff and
excellent from certain members of staff. Refering for treatment can be a slow process, but I feel that this is the surgery/NHS and not within the care home itself. Thanks.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your review of Caton House; the team are proud to provide such good care and will be pleased with your high ratings.

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Review from Clive H (Respite Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thoroughly enjoyed my respite stay at Caton House. To be honest, I cannot fault it - it was perfect! All members of staff gave excellent service, above and beyond the call of duty. They made me feel special and safe. Everyone was kind and professional, always acting as if nothing was too much trouble.
It gave my daughter and her family a proper break from the responsibility of caring for me 24/7. She knew I was being looked after in a safe, controlled and caring environment. I was happy knowing she was having a break. I soon settled in my lovely room. It was everything I could ask for, especially with a large window looking onto a little garden with a bird feeder and bird bath. The food was outstanding! I looked forward to every meal and enjoyed dining with other residents. Each day I was encouraged to partake in activities which were led by kind, fun and caring staff. In my opinion, it was money well spent and I am very much looking forward to going again in a few weeks time.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your fabulous review for Caton House, the team will be delighted to read your comments and look forward to welcoming you back for another respite break soon.

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Review from G A (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was only in the care home for 3 nights before she passed away, the nurses were great I could talk with them about my mum they would listen and advise, the chef went out of their way to try and encourage my mum to eat. My mum wasn’t happy that the food wasn’t always piping hot as she was used
to at home but things were listened to and tried to change, the home was clean. The bad part received a call from my mum during the night on the 2nd night she was in, wanting help to get to the toilet, whoever had helped her to bed hadn’t moved the buzzer so it was reachable for her. She was quite distressed. I spoke with the nurses and was assured it wouldn’t happen again. The only other problem was having to organise things like the toilet frame as there was only one helping rail at the toilet not one on either side. Overall my mum was in a small room, it wasn’t the easiest for her to move around in with her frame.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for your review, especially written during such a difficult time. We are so sorry your experience fell short of the standards we expect and we appreciate your feedback, which we will review in detail.

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Review from O G (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Caton House Residential and Nursing Home for one year and has settled in very well. She is visually impaired and has dementia so has very complex needs and at times, a challenging behaviour. The staff are doing a wonderful job caring for my mum, she is always clean, dressed and her
room is clean and tidy. It has taken a load off my mind knowing that she is safe. The staff are approachable dealing with any requests as needed and keep me informed and involved. They are friendly towards relatives and reception is very welcoming. The home is nicely decorated and well-maintained. The food is good, the chefs freshly prepare the food and know what my mum likes eating. They bake delicious cakes for afternoon tea. The entertainment team provide daily activities which are available for residents to join in if they wish. My mum occasionally does and will enjoy it.
Overall, I can highly recommend Caton House. The wonderful staff give love and care to the residents as if they are family.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for leaving such a beautiful review, the team at Caton House will be really touched to read your comments. The staff there are very special indeed and make it a wonderful home.

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Review from L T (Daughter of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall care given at Caton House is good with friendly and helpful staff, carers and nurses. My father has mobility and mental issues, he is completely reliant on the help and support of others, which is given at Caton House.
Obviously, care in a care home is not like being in your own home with
one-to-one attention, but my mother visits every day keeping an eye on him, making sure he is being looked after and feeling loved.
If I have made requests (e.g. personal hygiene, oral or other, room maintenance etc.), they are always dealt with positively and everyone is willing to help. Caton House has just had some re-decoration and new furniture which has brightened up the corridors and living room.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing Home

Thank you for taking the time to leave this review, the team at Caton House will be very happy to read your comments about the care they provide.

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Review from J W (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I vist my dad I always speak to the nurses first to see if anyone anything medically has changed for my dad. They are all very knowledgeable and friendly. All the staff I have met over the years Dad has been in Caton House Residential and Nursing Home have been respectful and considerate to
Dad. I believe he's being looked after with dignity and care. Caton House always seems clean and secure. The receptionist is also always friendly and helpful.
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Review from W P (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent the last year of his life at Caton House.
The care provided to him was outstanding. Staff genuinely care for the residents and seem to enjoy working there. My dad would frequently mention how kind everyone was.
Having spent time with my dad (and time while he was asleep), and observing
how staff interacted with other residents, I was impressed with the professional but kind and personal approach given to each resident. Caton House gave peace of mind to my family in my dad's final year, knowing that he was being taken care of, and cared for, by such a lovely team of people.
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Review from Andy F (Son of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent manager who always has time to listen to any concerns. All staff are friendly and helpful. My dad has a feeding tube so doesn't eat but the food looks good. The staff take time with residents.
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Review from Janice T (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad joined Caton House this month. Everybody has been very welcoming. Staff are caring and attentive. The manager is extremely professional, exceptionally helpful and always has a smile for you. Dad's room is light and airy and very clean.
Staff are amazing- everybody.
I know Dad is in great hands.
Reply from Lisa McCauley, Social media officer at Caton House Residential and Nursing Home

Thank you for taking the time to leave a review for Caton House. We are pleased that your dad is settling in well and that you have peace of mind knowing he is in safe hands. Thank you for your wonderful words about our care, team and facilities; we will pass them on to the team. Best wishes.

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Review from T H (Son of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the service user is well looked after. The service user is given choices and communication is delivered within the user's mental capabilities.
The home is welcoming, clean, tidy and the user's room is presentable. I feel the home does an excellent job of caring for the users.
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Review from Jenny D (Wife of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is very well looked after by really lovely, friendly staff. Nothing is ever too much trouble and all the staff, including kitchen staff, laundry, cleaning, maintenance and everyone I’ve met at Caton House Residential and Nursing Home is cheerful, friendly and kind. There are lots of activities
for residents to enjoy if they want to.
Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you so much for your review. It's wonderful to hear how well your husband is looked after by our team. Our team will be so pleased to hear your kind words about them. Best wishes, Fae.

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Review from Derek A (Husband of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has lived at Caton House Residential and Nursing Home for five years and after my initial reservations regarding care homes in general, I am extremely pleased that we made the choice we did. Covid made things difficult for a while but I feel things are getting back on track.
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Review from Jacqueline W (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad lived a completely independent life until he had a stroke in November. He was then in hospital until January 2023. He arrived at Caton House Residential and Nursing Home on January 16th. He is upstairs in the nursing section of the house.
Dad cannot eat, he is fed by a PEG. But he has water
and an occasional yoghurt for pleasure, which was all approved by a hospital’s nutritionist first.
It was all quite a shock for Dad and us for him to suddenly be in a home.
It took Dad a few weeks to get used to being there but with the help and kindness of the staff he is now settled in and feeling much safer. The staff are friendly and patient. I have asked Dad and he has said they are lovely to him.
There are activities most days which they help Dad to join in with.
No one wants to end up in a home but this seems like a good one.
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Review from C M (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my dad receives at Caton House Residential and Nursing Home is exemplary. Every member of staff knows him personally, calls him by his name and treats him with respect.
Staff are interested in his whole life and who he was, not just the elderly resident he is now.
Staff work in partnership
with our family to ensure a joined-up personal approach to Dad’s daily care needs.
The care home manager always makes time to listen to our family and responds quickly to any queries.
I would highly recommend Caton House and the quality of care they provide.
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Review from D W (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Caton House are friendly, helpful and kind to my mother who is 93 and totally bedridden. They are open to observations and quirks of her behaviour, particularly when it comes to strange things she won't eat.
Her clothes are well looked after and efficiently washed and returned and the
food seems to be very good when I see the menu and trolley go past!
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Current Review Score: 9.3 (9.318)

Overview of Review Score

The Review Score of 9.3 (9.318) out of 10 for Caton House Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.318 for Caton House Residential and Nursing Home is calculated as follows: ( (196 Excellents x 5) + (125 Goods x 4) + (54 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 384 Ratings = 4.318
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Caton House Residential and Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Agnes

Agnes Ankrah

Job Title: Care Assistant Joined: 2014

As a care assistant, my role is to look after our residents, in all aspects of their care.


I love everything about my role, especially looking after our lovely residents.

Rebecca

Rebecca Kilman

Job Title: Activities co-ordinator Joined: 2009

My main responsibilities are to create a relaxed, safe and happy environment for our residents to enjoy a full range of activities; either in large groups, small groups or on a 1-1 basis.


We do lots of singing and have regular entertainment, visitors from local schools join us, and we play bingo, and do arts and crafts, yoga, darts and hoopla to name a few!
We also celebrate our residents' birthdays, throwing big or small parties (whatever they prefer) for their families and friends to enjoy with them in the comfort of their homes.
I love helping our residents to enjoy their time here as much as they can and also to provide comfort when they need it.

Denise

Denise Hodges

Job Title: Domestic Supervisor Joined: 1997

My main role at Caton House is to support and lead my team to make sure that the residents' home is clean and comfortable to live in. I enjoy the time I spend with our residents - especially getting to know them!
I also love seeing my team grow and progress within their roles.

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