Caton House Residential and Nursing Home

37 Epsom Grove, Chepstow Drive, Bletchley, Milton Keynes MK3 5NR
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9.4 82 Reviews
  • Caton House Residential and Nursing Home, Milton Keynes
At Caton House the team, many of whom have been with the home for over a decade, are passionate about enriching the lives of their residents. They provide an exceptionally high standard of care and create so many wonderful activities and experiences for their residents.

Providing residential, dementia, nursing, palliative care, the team also provide respite care breaks which can be booked in advance, ideal for carers who would like to plan a short break themselves. There is also a day centre (£27.47 for a half day/£54.94 for a full day).

The home has its own choir, with the residents pulling out all the stops for big occasions like Christmas. And musicians, singers and dancers from the local community often come and perform for the residents.

There are so many animal visits, including regular therapy dog whom the residents adore. There are also gentle exercise sessions, a knitting club, baking, games and quizzes galore.

The community are embraced into life at Caton House, from volunteers who join in with activities and spend time chatting with the residents, to local school children who treat them to sneak previews of special performances, and a local church group who do a monthly service in the home.

Every week a mobile hairdresser visits for appointments in the home’s salon, and there are regular pamper sessions, with manicures. Every week there is a sensory afternoon, with relaxing music, mood lighting and activities to stimulate the senses like hand massages.

This summer the residents have loved growing their own produce in the home’s enclosed gardens, from carrots and tomatoes to peppers and herbs. And they have proudly harvested the produce for the chef to use in the kitchen, which has given them such a sense of achievement.

In the dining room, residents enjoy delicious home-cooked cuisine, from roast dinners with all the trimmings, fish and chip Fridays and home-baking.
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Care Provided by Caton House Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1581
  • Self-Funded Nursing Care: from £1882
  • RESPITE Self-Funded Residential Care: from £1581

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1581 and for nursing care £1882, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Caton House Residential and Nursing Home to find out the exact price for your requirements.

Contact Caton House Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Caton House Residential and Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paulo Ilustrisimo (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)

Caton House Residential and Nursing Home Reviews (82)

9.4

Caton House Residential and Nursing Home has a Review Score of 9.4 (9.405) out of 10, based on 40 reviews in the last 2 years.
Over all time Caton House Residential and Nursing Home has 82 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caton House Residential and Nursing Home
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Total of 82, showing 21-40
Review from M D (Son of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Staff are friendly but facility is under staffed, particularly at night when my Mother (who had cancer that had spread to the Liver, Bowel and Pancreas) was regularly forced to wait 30 minutes+ to go to the toilet, on one occasion I had to ask three times while I was there in the evening with her, in
the latter stages before she passed away she was expected to go on a pad and they would clean her up but again this might be subject to a wait.
When she did pass in the early hours of one morning and I was called back about an hour after I left, it was very clear that the apparent friendliness and sensitivity lasted only as long as the Resident was breathing and thus earning money for the Company.
I was told in no uncertain terms that I had to get the room cleared within 24 hours or else the NHS would be presented with another bill, yes, not even 30 minutes had passed from my being shown my Mother's now lifeless body to being served that demand before promptly being shown the door.
Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing HomeWe're truly saddened to hear that aspects of the care provided to your mother did not meet your expectations during such a difficult time. While we're glad you found our staff to be friendly, we take concerns about staffing and support very seriously. Your feedback has been shared with our senior management and care teams. We are committed to learning from this and ensuring our care continues to reflect the standards we are so proud of, with all residents and their families being treated with the dignity, respect, and compassion they deserve.
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Review from Julie G (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Caton House are very well-trained and caring. They do a really good job looking after the residents' health and well being. Thanks to them, I feel confident that my mother is safe and in the best environment for her.
Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing HomeThank you for your kind words. We're so pleased to hear that you feel confident in the care your mother is receiving. Our team works hard to create a safe and supportive environment, and your feedback means a lot to us.
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Review from Jill S (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mother on Good Friday an Easter service had been arranged for the residents. The exceedingly pleasant carer in charge handed out hot cross buns and cups of tea beforehand, and then distributed typed sheets with the readings and hymns. A pianist had come in specially for the service.
Although
Mun is deaf, she sat in the room quite happily and enjoyed reading the order of service.
The carers had gone to a lot of effort and showed the usual high standards of care and compassion I have come to expect from all who work at Caton House.
Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing HomeThank you for your lovely feedback. We're so pleased you and your mother enjoyed the Easter service. It means a lot to know our team's efforts and care made the day special. Your continued trust in Caton House is truly appreciated.
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Review from William L (Husband of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caton House is very caring and the staff very helpful.
Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing HomeThank you for your kind words. We're so pleased to hear that you find Caton House caring and our staff helpful. Your feedback means a lot to us and encourages the team to keep providing the best care possible.
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Review from S L (Son of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's health has deteriorated recently and she has become bed-bound. I know she is receiving the care and support that she needs from the staff, and that she would not wish to be anywhere else.
Reply from Jacob Hardie, Design and Marketing Assistant at Caton House Residential and Nursing HomeThank you for your kind words. We're sorry to hear about your mother's health, but we're glad she feels comfortable and supported here. It means a lot to know you trust us with her care.
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Review from D M (Wife of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As far as I know whenever I ask for something to be done it was done, and its been easy to talk with the staff and carers.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for your feedback. We're so pleased to hear that you find our staff so approachable and responsive. Your kind words mean a lot to us.
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Review from M B (Son of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 13 months now. She settled in quickly, the team here are kind and caring and nothing is too much trouble. The leadership team are visible and available, one staff member in particular is a joy and another very supportive and kind. It seems wrong to single them out as all
are great! Mum is very happy here. Food is great as are the activities.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for sharing such kind words for our team at Caton House. We're delighted that your mum feels at home here and that our team has made such a positive impact. It's wonderful to hear she's enjoying the food and activities. We truly appreciate your support.
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Review from K B (Son of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Caton House since December 2024, and I couldn't be happier with the care she receives. The staff are incredibly caring, helpful and friendly, always going above and beyond to ensure she is comfortable and well looked after. The atmosphere is warm and welcoming, making
it feel like a home rather than just a care facility. I highly recommend recommend Caton House to anyone looking for quality care for a loved one.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for sharing your wonderful experience of Caton House. We're delighted to hear your mother is receiving excellent care and feels so at home. Your kind words about our staff and atmosphere mean so much to us. Thank you for your recommendation.
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Review from K R (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
MUM STAYED FOR TEN DAYS IN FEBRUARY AND WE WERE APPREHENSIVE AS SHE IS QUIET A SOLITARY PERSON AND HAD NEVER BEEN IN RESPITE BEFORE. WHEN WE ARRIVED TO COLLECT HER WE WERE SURPRISED HOW UPBEAT AND HAPPY SHE WAS. ON SPEAKING TO HER IN THE FOLLOWING DAYS SHE SAID HOW KIND AND CARING THE STAFF HAD BEEN
AND HOW MUCH SHE HAD ENJOYED HER STAY AND ENJOYED PARTICIPATING IN THE ACTIVITIES.
WE HAD FOUND ALL THE STAFF FRIENDLY. KIND AND APPROACHABLE AND WOULD RECOMMEND THIS CAREHOME
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for sharing your experience of Caton House. We're so pleased to hear that your mum had such a positive stay with us. It's wonderful to know that she felt so well cared for, enjoyed the activities, and left feeling happy. Your kind words about our team mean a lot, and we truly appreciate your recommendation.
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Review from S S (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caton House Residential and Nursing Home has been the perfect home for my mother. The care she has received has been exceptional.
The chef has really looked after her, with her likes and dislikes. Always happy to help.
The nurses are amazing.
All the carers and staff are fabulous.
She is most definitely
in the right place.
Thank you.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for your wonderful back for our team at Caton House. We're so pleased to hear your mother is so happy and well cared for. Your kind words will mean a lot to our team.
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Review from Diane B (Regular Volunteer) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a volunteer at Caton House. This little job has given me a new lease of life. It is so rewarding looking after people not so fortunate as me. A few little hiccups to start with but everything was sorted our very quickly. So look forward to my weekly visit, management and staff are wonderful.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you so much for your kind words for our team. We're thrilled to hear that volunteering has brought you such fulfilment. It's wonderful to know that both the management and staff have been so supportive. Thank you for devoting your time and being part of the community at Caton House.
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Review from S R (Regular Volunteer) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I help with activities. Residents are all very happy, carers are wonderfully caring and helpful.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you so much for sharing your feedback for our team at Caton House, and for your support with activities. We're so pleased to hear that the residents are so happy. Your involvement and kind words are greatly appreciated, thank you.
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Review from Alison C (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very helpful and caring. Nothing seems to be too much trouble.
Mum recently moved from residential to nursing floor and the whole team there were very welcoming and helpful.
Team are always positive and happy to take feedback on board.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for your kind words and feedback for our team at Caton House. We're delighted to hear that your mum's transition to the nursing floor was smooth and that our team made her feel so welcome. It's wonderful to know you find the staff so helpful, caring, and open to feedback. Your appreciation means so much to us, and we'll continue to ensure your mum receives the best possible care.
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Review from Alan H (Son of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has recently lost some of her mobility and it would seem she is not receiving the same level of care and support as previously. I am also finding it more difficult and more expensive to actually pay for her private costs, I used to get a monthly invoice and just call with her credit card details.
Because I have a medically diagnosed tremor I cannot key these details in via mobile phone keypad so I now have to post a cheque which entails a trip to my bank to transfer money and the cost of postage, all at extra expense to myself. This has been explained to yourselves, but nothing has been done about it?
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for your feedback. We truly value your concerns and want to assure you that we are committed to providing the best possible care and support for your mother. Our home manager is committed to continue to work very closely with your mother, as she has been, to discuss and implement different solutions which is felt will help with any mobility issues. This will continue to be monitored and changed as necessary. Regarding the payment process, we completely understand the difficulties you're facing and have worked hard to encourage the transition to online banking as a solution. This option simplifies the process and avoids the challenges you've mentioned. Please know we are here to assist you every step of the way. If you'd like, we can help guide you through setting up and using online banking to make things easier for you. Your satisfaction is very important to us, and we want to resolve this for you as soon as possible.
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Review from M L (Son of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very friendly and helpful. Mum always seems well cared for.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for your review of Caton House, the team will be delighted to read your kind words and feedback about your mother's care.
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Review from Philippa M (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has enjoyed very good care since arriving in September 2022. For the first three months, she was able to join in with activities and was encouraged to do so. Since breaking her wrist and a subsequent decline in her health, Mum has been bedridden (December 22). She gets good care from all staff and
excellent from certain members of staff. Refering for treatment can be a slow process, but I feel that this is the surgery/NHS and not within the care home itself. Thanks.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for your review of Caton House; the team are proud to provide such good care and will be pleased with your high ratings.
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Review from Clive H (Respite Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thoroughly enjoyed my respite stay at Caton House. To be honest, I cannot fault it - it was perfect! All members of staff gave excellent service, above and beyond the call of duty. They made me feel special and safe. Everyone was kind and professional, always acting as if nothing was too much trouble.
It gave my daughter and her family a proper break from the responsibility of caring for me 24/7. She knew I was being looked after in a safe, controlled and caring environment. I was happy knowing she was having a break. I soon settled in my lovely room. It was everything I could ask for, especially with a large window looking onto a little garden with a bird feeder and bird bath. The food was outstanding! I looked forward to every meal and enjoyed dining with other residents. Each day I was encouraged to partake in activities which were led by kind, fun and caring staff. In my opinion, it was money well spent and I am very much looking forward to going again in a few weeks time.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for your fabulous review for Caton House, the team will be delighted to read your comments and look forward to welcoming you back for another respite break soon.
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Review from G A (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was only in the care home for 3 nights before she passed away, the nurses were great I could talk with them about my mum they would listen and advise, the chef went out of their way to try and encourage my mum to eat. My mum wasn’t happy that the food wasn’t always piping hot as she was used
to at home but things were listened to and tried to change, the home was clean. The bad part received a call from my mum during the night on the 2nd night she was in, wanting help to get to the toilet, whoever had helped her to bed hadn’t moved the buzzer so it was reachable for her. She was quite distressed. I spoke with the nurses and was assured it wouldn’t happen again. The only other problem was having to organise things like the toilet frame as there was only one helping rail at the toilet not one on either side. Overall my mum was in a small room, it wasn’t the easiest for her to move around in with her frame.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for your review, especially written during such a difficult time. We are so sorry your experience fell short of the standards we expect and we appreciate your feedback, which we will review in detail.
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Review from O G (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Caton House Residential and Nursing Home for one year and has settled in very well. She is visually impaired and has dementia so has very complex needs and at times, a challenging behaviour. The staff are doing a wonderful job caring for my mum, she is always clean, dressed and her
room is clean and tidy. It has taken a load off my mind knowing that she is safe. The staff are approachable dealing with any requests as needed and keep me informed and involved. They are friendly towards relatives and reception is very welcoming. The home is nicely decorated and well-maintained. The food is good, the chefs freshly prepare the food and know what my mum likes eating. They bake delicious cakes for afternoon tea. The entertainment team provide daily activities which are available for residents to join in if they wish. My mum occasionally does and will enjoy it.
Overall, I can highly recommend Caton House. The wonderful staff give love and care to the residents as if they are family.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for leaving such a beautiful review, the team at Caton House will be really touched to read your comments. The staff there are very special indeed and make it a wonderful home.
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Review from L T (Daughter of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall care given at Caton House is good with friendly and helpful staff, carers and nurses. My father has mobility and mental issues, he is completely reliant on the help and support of others, which is given at Caton House.
Obviously, care in a care home is not like being in your own home with
one-to-one attention, but my mother visits every day keeping an eye on him, making sure he is being looked after and feeling loved.
If I have made requests (e.g. personal hygiene, oral or other, room maintenance etc.), they are always dealt with positively and everyone is willing to help. Caton House has just had some re-decoration and new furniture which has brightened up the corridors and living room.
Reply from Kate Yates, Communications and Content Specialist at Caton House Residential and Nursing HomeThank you for taking the time to leave this review, the team at Caton House will be very happy to read your comments about the care they provide.
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Current Review Score: 9.4 (9.405)

Overview of Review Score

The Review Score of 9.4 (9.405) out of 10 for Caton House Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.405 for Caton House Residential and Nursing Home is calculated as follows: ( (260 Excellents x 5) + (143 Goods x 4) + (52 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 464 Ratings = 4.405
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Caton House Residential and Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Agnes

Agnes Ankrah

Job Title: Care Assistant Joined: 2014

As a care assistant, my role is to look after our residents, in all aspects of their care.


I love everything about my role, especially looking after our lovely residents.

Rebecca

Rebecca Kilman

Job Title: Activities co-ordinator Joined: 2009

My main responsibilities are to create a relaxed, safe and happy environment for our residents to enjoy a full range of activities; either in large groups, small groups or on a 1-1 basis.


We do lots of singing and have regular entertainment, visitors from local schools join us, and we play bingo, and do arts and crafts, yoga, darts and hoopla to name a few!
We also celebrate our residents' birthdays, throwing big or small parties (whatever they prefer) for their families and friends to enjoy with them in the comfort of their homes.
I love helping our residents to enjoy their time here as much as they can and also to provide comfort when they need it.

Denise

Denise Hodges

Job Title: Domestic Supervisor Joined: 1997

My main role at Caton House is to support and lead my team to make sure that the residents' home is clean and comfortable to live in. I enjoy the time I spend with our residents - especially getting to know them!
I also love seeing my team grow and progress within their roles.

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