Caton House Residential and Nursing Home

37 Epsom Grove, Chepstow Drive, Bletchley, Milton Keynes MK3 5NR
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9.3 74 Reviews
  • Caton House Residential and Nursing Home, Milton Keynes
At Caton House the team, many of whom have been with the home for over a decade, are passionate about enriching the lives of their residents. They provide an exceptionally high standard of care and create so many wonderful activities and experiences for their residents.

Providing residential, dementia, nursing, palliative care, the team also provide respite care breaks which can be booked in advance, ideal for carers who would like to plan a short break themselves. There is also a day centre (£27.47 for a half day/£54.94 for a full day).

The home has its own choir, with the residents pulling out all the stops for big occasions like Christmas. And musicians, singers and dancers from the local community often come and perform for the residents.

There are so many animal visits, including regular therapy dog whom the residents adore. There are also gentle exercise sessions, a knitting club, baking, games and quizzes galore.

The community are embraced into life at Caton House, from volunteers who join in with activities and spend time chatting with the residents, to local school children who treat them to sneak previews of special performances, and a local church group who do a monthly service in the home.

Every week a mobile hairdresser visits for appointments in the home’s salon, and there are regular pamper sessions, with manicures. Every week there is a sensory afternoon, with relaxing music, mood lighting and activities to stimulate the senses like hand massages.

This summer the residents have loved growing their own produce in the home’s enclosed gardens, from carrots and tomatoes to peppers and herbs. And they have proudly harvested the produce for the chef to use in the kitchen, which has given them such a sense of achievement.

In the dining room, residents enjoy delicious home-cooked cuisine, from roast dinners with all the trimmings, fish and chip Fridays and home-baking.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1492
  • Self-Funded Nursing Care: from £1776
  • RESPITE Self-Funded Residential Care: from £1492

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1492 and for nursing care £1776, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Caton House Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Paulo Ilustrisimo (Manager)

Local Authority / Social Services

Admission Criteria

  • Not registered for EMI
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (58)

Caton House Residential and Nursing Home Reviews (74)

9.3

Caton House Residential and Nursing Home has a Review Score of 9.3 (9.318) out of 10, based on 33 reviews in the last 2 years.
Over all time Caton House Residential and Nursing Home has 74 reviews.

Overall Experience
  • 40
  • 29
  • 4
  • 1
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Date Published
  • 74
  • 17
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  • 33
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Reviewer Connection to Caton House Residential and Nursing Home
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  • 3
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  • 1
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Total of 74, showing 41-60
Review from S H (Friend of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy that the staff treated us with dignity. The rooms and building where very clean, tidy and the person I visited looked well cared for.
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Review from C H (Son of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum had been a resident she has never looked better! She is 99 in February 2023 and she enjoys and joins in every activity, from chair exercises, flower arranging, singing, or making biscuits. The care she receives really is amazing!
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Review from Marianna B (Daughter-in-law of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Caton House Residential and Nursing Home has been overwhelmingly positive. When I visit, I am greeted in a friendly manner, by every member of staff I come across. The nursing and care staff have been brilliant with my mother-in-law, who has some very challenging behaviours. I find
communicating with the home very easy: they're extremely responsive to emails and phone calls and very reassuring at all times. We are kept informed of any issues immediately. Although my mother-in-law doesn't take part in activities. I have the greatest respect for the activities team, who I have seen in action, and who are wonderfully empathetic and do their very best to engage all residents at all levels.
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Review from L R (Wife of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found all of the staff to be caring and responsive and believe his nursing care is of a good standard. The atmosphere of the home is calm and homely, so I highly recommend it to any relative looking for a placement for their loved one.
Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for such a wonderful review for our team at Caton House - our team really do pride themselves on the care they provide and the homely feel our of home. Best wishes, Fae

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Review from L D (Friend of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff to be very helpful and friendly.
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Review from Sandy B (Friend of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is difficult for me to give an honest assessment of the Care Home. My friend who I take care of never leaves her room and therefore does not join in the activities. She has been in the home for 3 years now and her needs are provided for in a friendly efficient and professional manner. My one concern
is that I am not sure other than her physical needs being met I have never seen anyone talking with her socially when I arrive, but that is not to say they don't. The manager and receptionist are the only people I ever communicate with and they are extremely welcome, efficient, and available for any queries I might have.
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Review from Oliver B (Son of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic staff
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Review from Peter B (Son of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Caton House in February 2015, following a number of incidents while living alone in Dorset.
From the moment she arrived both Mum and her family felt welcome and respected.
Unfortunately, Mum’s mental health continues to deteriorate and this puts immense pressure on the staff but they
are always caring and supportive.
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Review from Stephen E (Husband of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was hospitalised in April 2022 and a delayed discharge plan eventually permitted her to be released to Caton House Residential and Nursing Home. The manager greatly assisted the process. She remained at Caton from 05/05/2022 - 01/06/20222 where she received good care and consideration. She moved
to another care home but in no way was this a comment on Caton. I would have no hesitation in recommending Caton and would be happy to return if necessary.
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Review from R W (Daughter of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I didn't give 5-stars for cleanliness because I never do - I'm OCD! And while I think Caton House's value for money compares very well with other care homes, the absolute cost is very high. It's the fault of the market/system rather than Caton House.
Before Mum's respite at Caton House, she was not
eating or drinking properly and was losing weight. She was emotionally distressed and isolated, despite phone calls and visits from family. She thrived during her respite - she put on weight and enjoyed all the activities and socialising.
Overall, I wanted to give 4 1/2 stars, but the website wouldn't let me, so I had to give 4, which isn't a true reflection.
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Review from Grace B (Sister of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been in Caton House Residential and Nursing Home for nearly five years and is settled and happy there, enjoys the company of the other residents and the activities which are very good. The staff are very friendly and approachable and committed to their work and I believe do a great job.
It has been a hard two years with the Covid pandemic for them all.
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Review from Maria M (Niece of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Caton House Residential and Nursing Home to be very supportive and caring. Before moving to Caton House my aunt was very lonely and withdrawn. However, after just a short time she is chatting to other residents and taking part in daily activities.
The food is really appealing and she is
never short of a cup of tea and a biscuit which makes her very happy.
Keep up the amazing job you are doing.
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Review from Ken P (Son of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has now been in Caton House for nearly 2.5 years. The good points include:
The staff I have met seem to be committed to their work and I believe do a great job. This has been especially evident during the Covid pandemic. The home is well equipped and the rooms are clean and comfortable.


The

not so good points are few but include:
Food - my mother cannot eat ordinary food due to problems swallowing and so all her food is delivered having been blended. The problem which I have highlighted before is that the food is not properly blended and therefore often arrives with lumps of food. This detracts from the whole reason for having the food blended in the first place.
Senior manager turnover - since my mother has been in Caton House, there has now been 2 senior managers. Both have been excellent but every change brings uncertainty to the situation for the future. I believe the company should investigate what the underlying cause is of such significant staff turnover?
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Review from S D (Daughter of Resident) published on 17 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Caton House has been very positive. All the staff are incredibly kind to my mother and to me, they have always been extremely professional. At this extremely difficult time, I am so relieved that my frail mother has managed to move into Caton House and I will always be grateful for
the care she receives there. Thank you very much.
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Review from J W (Partner of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Life during the pandemic is challenging enough but care homes have been under huge pressures. Caton House management and staff have managed incredibly well and should be congratulated. I am very grateful for all the care they showed the residents. Everyone works as a team very effectively.
Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for taking the time to review our home and for your kind words - the team will really appreciate it.

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Review from Jane B (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
It may not be the newest, it may not be the fanciest, but the staff at Caton House, from odd job man to chef, to carers, uniformly care and even love their residents. Getting old and losing your mental capacity is scary. This can't be prevented. However, the staff do their best to be reassuring and
to give care and comfort to everyone.
Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for taking the time to review our home and for your such heart-warming comments about our team. Best wishes, Fae.

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Review from Jackie H (Daughter of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has always been happy at Caton House. She tells me everyone is kind and the food is good. Her condition has deteriorated since March due to COVID. I hope she improves as restricted visiting is lifted and we can take her out.
Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for taking the time to review our home; it truly has been a difficult time for everyone. I will be sure to pass your feedback onto Viv and the team. Best wishes, Fae.

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Review from W B (Daughter of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff all seem to be very caring and I feel confident that Mum is being looked after properly.
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Review from L D (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good care of my mother in these extreme times. Such kindness as my mother had only just settled into Caton House permanently. Mobility was an issue which was quickly sorted helping her to settle in bed for a night. It was lovely to have care to always rely on as it was no longer possible in
her own home.
Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for your kind words about our home. It is lovely to hear that mum is settling in well with us and that you now have peace of mind with her in our permanent care. Best wishes.

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Review from C S (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have noticed that some of my mother's clothing has gone missing and another personal item. Also, leg injury. None of which has a suitable explanation. For the money charged this is unacceptable.
Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for reviewing our home and for your feedback. Viv is very sorry to hear about the above as she has not previously been informed about it by yourself - when you're next in the home, please do pop in to see her, as she is keen to discuss these matters. Best wishes, Fae.

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Current Review Score: 9.3 (9.318)

Overview of Review Score

The Review Score of 9.3 (9.318) out of 10 for Caton House Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.318 for Caton House Residential and Nursing Home is calculated as follows: ( (196 Excellents x 5) + (125 Goods x 4) + (54 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 384 Ratings = 4.318
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Caton House Residential and Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Agnes

Agnes Ankrah

Job Title: Care Assistant Joined: 2014

As a care assistant, my role is to look after our residents, in all aspects of their care.


I love everything about my role, especially looking after our lovely residents.

Rebecca

Rebecca Kilman

Job Title: Activities co-ordinator Joined: 2009

My main responsibilities are to create a relaxed, safe and happy environment for our residents to enjoy a full range of activities; either in large groups, small groups or on a 1-1 basis.


We do lots of singing and have regular entertainment, visitors from local schools join us, and we play bingo, and do arts and crafts, yoga, darts and hoopla to name a few!
We also celebrate our residents' birthdays, throwing big or small parties (whatever they prefer) for their families and friends to enjoy with them in the comfort of their homes.
I love helping our residents to enjoy their time here as much as they can and also to provide comfort when they need it.

Denise

Denise Hodges

Job Title: Domestic Supervisor Joined: 1997

My main role at Caton House is to support and lead my team to make sure that the residents' home is clean and comfortable to live in. I enjoy the time I spend with our residents - especially getting to know them!
I also love seeing my team grow and progress within their roles.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Caton House Residential and Nursing Home to verify any information. View our terms and conditions. Caton House Residential and Nursing Home has an Enhanced Service - more info.