






MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexandra House for full pricing details and T&Cs.
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Alexandra House Reviews (73)
Alexandra House has a Review Score of 9.5 (9.478) out of 10, based on 9 reviews in the last 2 years.
Over all time Alexandra House has 73 reviews.
My family and I are very impressed with the care my father has received thank you for your care and support.
Thank you for your wonderful feedback, I will be sure to pass this to the whole team. I am glad that both you and your father have had such a positive experience at Alexandra House and that your father has found happiness here.
Whenever you go to the home the staff are always so friendly and welcoming.The residents including my mum seems happy my mum certainly is .shes always saying what a lovely room and bed she's got and that the food is very nice .what more could you want knowing your loved ones are in very good care .
Thank you for your lovely review about your mum's experience. Your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your mum, and I am pleased to hear how happy your mum is with her bedroom and the food.
The service /care package that Alexandra House supply is excellent . They care deeply about the residents staying there. They turn to everyone and give them the best care and security that could be wished for. They are professional on every level and will fully inform you of anything that happens with your relative. I would recommend Alexandra House to anyone who would need someone , who needs 24/7 care.
Thank you for your wonderful feedback. It was a pleasure to care for your Dad and we are glad you were pleased with the care he received. I will be sure to pass on your lovely comments to the whole team.
Very pleasant.
Thank you for your positive feedback, I am delighted that you have found the home a pleasant place. I will be sure to share your positive experience of Alexandra House with the wider team.
Just the place to be. Treated with genuine care and compassion. Home from home!
Thank you for your positive review, I am so pleased to hear that Alexandra House is a home from home to you. This is exactly what we aspire to do and I will be sure to pass your kind words onto the wider team.
I am happy that I live here.
Thank you for your kind words, I am pleased that you enjoy residing at Alexandra House. I will be sure to pass your comments on to the wider team.
I have always found that the staff genuinely care about the residents and the communication between them and myself is very good, when I visit it is reassuring that the admin and care staff know who I am.
Thank you for your kind words, I am glad you have had such a positive experience at Alexandra House and will be sure to let the team know this.
We had to attend a mental capacity test for my mother, which was being completed by a newly qualified social worker and this made us very nervous and anxious. On arrival at the home, we spoke to the covering manager about our concerns and she was brilliant, reassured us and took part in the assessment and my mother was relaxed and happy. The covering manager made us all feel relaxed and reassured. She was brilliant!
In my mother's words " staff are always friendly and do not make me feel a nuisance, there is always someone about and they pop in to see me on a regular basis. I have a buzzer next to me, which makes me feel safe. At my age, we need a 'kind' environment. The food is lovely and there are activities if you want to join in."
Any time that I visit the home, if I have a query or request, the staff are very reactive, helping me there and then. Since moving into Alexandra House I feel my mum's quality of life has improved greatly, due to this supportive environment.
My mother-in-law who suffers with dementia moved into Alexandra House 18 months ago and she is so happy. We are so grateful to all the staff who are so dedicated to the well-being of the residents, they are all so genuine and really do care. The food is great and plentiful. She gets taken out for shopping trips, lunches, and walking adventures which she loves! It really gives us piece of mind knowing she is safe and well cared for.
Thank you for this lovely review, your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your loved one.
We were always worried about Dad going in to a care home but thankfully we found a fantastic home for him to stay.
Thank you for this lovely review, your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your loved one.
My wife was placed in Alexandra House Care Home in March in palliative care. The home was comfortable, very clean and bright and the care given was exceptional, staff were also attentive to my welfare. Unfortunately, my wife passed away and the staff, from carers, cleaners and management, were excellent and made my wife and I pleased with our choice of home.
From our point of view, it's very reassuring to know how well Dad is being looked after. If we ever have any questions or concerns, they are always dealt with very quickly and thoroughly.
We are all very impressed.
I have been treated with so much care. Everything is no trouble at all. All the staff are so kind and helpful.
My aunt was a resident at Alexandra House for nearly 4 years. I was overjoyed when a place became available for her as I already knew how good the Methodist care homes are. Her dementia steadily progressed but even though she could be known to "pinch the staff where it hurt!" she was always treated with dignity, respect, and love. I remember when she first moved into the house, I was told she was joining the Alexandra family and that's exactly how it was.
My mother, who is in her late 90s, has resided at Alexandra House for several years. She is unfortunate in having very poor hearing and eyesight and therefore feels isolated, being unable to read, listen or converse with others. The staff look after her well, but can not spend much time with her because of the demands on their time, particularly in this Covid period. The management team is hard-working and efficient and deserves praise for how it is coping with unprecedented circumstances.
Always an excellent service given, the staff have never been anything but superb in the care given to my aunt, they must have the patience of saints. It has taken some time but my aunt despite initial reluctance is now settled and happy in the home.
My Mum has Dementia and had to go into a Care Home as an Emergency in April. All staff at Alexander House have been very helpful and friendly. My Mum is well looked after and has settled in well. I am very happy with her care in Alexander House.
The management team were extremely helpful when I had to suddenly organise respite care for my sister-in-law. They dealt with the paperwork efficiently and quickly. All the staff are friendly and helped to settle her in as smoothly as possible.
My experience when going into Alexandra House has been a good one, everyone always meets you with a friendly smile, and willing to help you if you have a problem. The facilities are excellent, everywhere is spotlessly clean, lounge and dining got a lovely view of the sea and the beach, car parking very good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for Alexandra House.
Meet the Team (1)

Kerry Graves is the dedicated care Home manager at MHA Alexandra House and has been part of the home's journey since 2016. With a career in care that began straight after further education, Kerry brings a lifelong commitment to supporting others. Her experience spans working with young people as well as delivering essential statutory and legislative training as a home trainer. Kerry first joined Alexandra House as Deputy Manager and, through her passion and leadership, stepped into the role of Manager in 2022.
Kerry’s approach is rooted in compassion and a strong sense of community. She believes Alexandra House feels more like a family than a workplace and is passionate about creating a loving and supportive environment for residents.
Frequently Asked Questions about Alexandra House
What types of Care is Alexandra House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Alexandra House have?
There are 47 Single Rooms.
What are the Facilities & Services at Alexandra House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Alexandra House to the centre of Harwich?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service -more info.