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Alexandra House

Marine Parade, Dovercourt, Harwich, Essex CO12 3JY
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Alexandra House, Harwich
Alexandra House, Harwich
Alexandra House, Harwich

MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,291 - £1,446N/A
Residential Dementia Care£1,542 - £1,662N/A

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Single Rooms with ensuite Wet Room (47)

Alexandra House Reviews (73)

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9.5

Alexandra House has a Review Score of 9.5 (9.478) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra House has 73 reviews.

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Review from Karen T (Daughter of Resident) published on 29 July 2026 Submitted via Website
Overall Experience
Massive shout out to the Manager and her Team for the support they have given to my father who moved in at the end of January this year. It's been hard for my father to accept care and I know he can be hard work at times but the Team that Work at Alexandra house have been very patient caring and shown respect and dignity at all times which has put my father at ease. This has made the transition of his life easier. The staff in the care home always have smiles on their faces and spend time with clients and work hard. The Home itself is a very relaxed atmosphere it is also spotlessly clean and that's down to good housekeeping. The only complaint my dad has is there is too much food which is so great to hear so again thank you to the cooks.

My family and I are very impressed with the care my father has received thank you for your care and support.

Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your wonderful feedback, I will be sure to pass this to the whole team. I am glad that both you and your father have had such a positive experience at Alexandra House and that your father has found happiness here.

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Review from Julie W (Daughter of Resident) published on 25 July 2026 Submitted via Website
Overall Experience

Whenever you go to the home the staff are always so friendly and welcoming.The residents including my mum seems happy my mum certainly is .shes always saying what a lovely room and bed she's got and that the food is very nice .what more could you want knowing your loved ones are in very good care .

Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your lovely review about your mum's experience. Your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your mum, and I am pleased to hear how happy your mum is with her bedroom and the food.

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Review from Craig J (Son of Resident) published on 21 January 2026 Submitted via Website
Overall Experience

The service /care package that Alexandra House supply is excellent . They care deeply about the residents staying there. They turn to everyone and give them the best care and security that could be wished for. They are professional on every level and will fully inform you of anything that happens with your relative. I would recommend Alexandra House to anyone who would need someone , who needs 24/7 care.

Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your wonderful feedback. It was a pleasure to care for your Dad and we are glad you were pleased with the care he received. I will be sure to pass on your lovely comments to the whole team.

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Review from Pamela B (Resident / Service User) published on 16 September 2025 Submitted via Postal Card
Overall Experience

Very pleasant.

Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your positive feedback, I am delighted that you have found the home a pleasant place. I will be sure to share your positive experience of Alexandra House with the wider team.

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Review from M C (Resident / Service User) published on 16 September 2025 Submitted via Postal Card
Overall Experience

Just the place to be. Treated with genuine care and compassion. Home from home!

Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your positive review, I am so pleased to hear that Alexandra House is a home from home to you. This is exactly what we aspire to do and I will be sure to pass your kind words onto the wider team.

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Review from Sandra P (Resident / Service User) published on 16 September 2025 Submitted via Postal Card
Overall Experience

I am happy that I live here.

Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your kind words, I am pleased that you enjoy residing at Alexandra House. I will be sure to pass your comments on to the wider team.

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Review from Ray D (Husband of Resident) published on 27 January 2025 Submitted via Website
Overall Experience

I have always found that the staff genuinely care about the residents and the communication between them and myself is very good, when I visit it is reassuring that the admin and care staff know who I am.

Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your kind words, I am glad you have had such a positive experience at Alexandra House and will be sure to let the team know this.

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Review from Brian B (Son of Resident) published on 9 January 2025 Submitted via Postal Card
Overall Experience

We had to attend a mental capacity test for my mother, which was being completed by a newly qualified social worker and this made us very nervous and anxious. On arrival at the home, we spoke to the covering manager about our concerns and she was brilliant, reassured us and took part in the assessment and my mother was relaxed and happy. The covering manager made us all feel relaxed and reassured. She was brilliant!

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Review from B G (Daughter of Resident) published on 6 January 2025 Submitted via Website
Overall Experience
My mother has been in Alexandra House now for several months. Nearly every time I visit, she tells me, it is the ideal place for oldies, as she puts it.
In my mother's words " staff are always friendly and do not make me feel a nuisance, there is always someone about and they pop in to see me on a regular basis. I have a buzzer next to me, which makes me feel safe. At my age, we need a 'kind' environment. The food is lovely and there are activities if you want to join in."

Any time that I visit the home, if I have a query or request, the staff are very reactive, helping me there and then. Since moving into Alexandra House I feel my mum's quality of life has improved greatly, due to this supportive environment.

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Review from Eve C (Daughter-in-law of Resident) published on 23 April 2024 Submitted via Website
Overall Experience

My mother-in-law who suffers with dementia moved into Alexandra House 18 months ago and she is so happy. We are so grateful to all the staff who are so dedicated to the well-being of the residents, they are all so genuine and really do care. The food is great and plentiful. She gets taken out for shopping trips, lunches, and walking adventures which she loves! It really gives us piece of mind knowing she is safe and well cared for.

Reply from Anne-Marie Banks, Operations Support Manager at Alexandra House

Thank you for this lovely review, your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your loved one.

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Review from Stephen F (Son of Resident) published on 5 April 2024 Submitted via Website
Overall Experience
Since my father has been in full-time residence we have noticed he is having a better standard of life and he is being very well looked after. All the staff are fantastic. He had been going out on day trips.

We were always worried about Dad going in to a care home but thankfully we found a fantastic home for him to stay.

Reply from Anne-Marie Banks, Operations Support Manager at Alexandra House

Thank you for this lovely review, your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your loved one.

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Review from Geoff H (Husband of Resident) published on 27 September 2023 Submitted via Postal Card
Overall Experience

My wife was placed in Alexandra House Care Home in March in palliative care. The home was comfortable, very clean and bright and the care given was exceptional, staff were also attentive to my welfare. Unfortunately, my wife passed away and the staff, from carers, cleaners and management, were excellent and made my wife and I pleased with our choice of home.

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Review from Mike C (Son of Resident) published on 20 September 2023 Submitted via Website
Overall Experience
Dad has been at Alexandra House for just over a month on a temporary basis. We were quite nervous about how he would take to it, but we needn't have worried. He's having a wonderful time. The staff are all very attentive and kind, and he loves his room with the view of the sea. He looks forward to meals, especially the Sunday roasts.
From our point of view, it's very reassuring to know how well Dad is being looked after. If we ever have any questions or concerns, they are always dealt with very quickly and thoroughly.

We are all very impressed.

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Review from J S (Resident / Service User) published on 30 June 2023 Submitted via Postal Card
Overall Experience

I have been treated with so much care. Everything is no trouble at all. All the staff are so kind and helpful.

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Review from Naomi F (Niece of Resident) published on 7 June 2022 Submitted via Website
Overall Experience

My aunt was a resident at Alexandra House for nearly 4 years. I was overjoyed when a place became available for her as I already knew how good the Methodist care homes are. Her dementia steadily progressed but even though she could be known to "pinch the staff where it hurt!" she was always treated with dignity, respect, and love. I remember when she first moved into the house, I was told she was joining the Alexandra family and that's exactly how it was.

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Review from John R (Son of Resident) published on 2 August 2021 Submitted via Website
Overall Experience

My mother, who is in her late 90s, has resided at Alexandra House for several years. She is unfortunate in having very poor hearing and eyesight and therefore feels isolated, being unable to read, listen or converse with others. The staff look after her well, but can not spend much time with her because of the demands on their time, particularly in this Covid period. The management team is hard-working and efficient and deserves praise for how it is coping with unprecedented circumstances.

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Review from Nick H (Nephew of Resident) published on 27 July 2021 Submitted via Website
Overall Experience

Always an excellent service given, the staff have never been anything but superb in the care given to my aunt, they must have the patience of saints. It has taken some time but my aunt despite initial reluctance is now settled and happy in the home.

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Review from Carol S (Daughter of Resident) published on 27 July 2021 Submitted via Website
Overall Experience

My Mum has Dementia and had to go into a Care Home as an Emergency in April. All staff at Alexander House have been very helpful and friendly. My Mum is well looked after and has settled in well. I am very happy with her care in Alexander House.

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Review from Elaine W (Sister-in-law of Resident) published on 27 July 2021 Submitted via Website
Overall Experience

The management team were extremely helpful when I had to suddenly organise respite care for my sister-in-law. They dealt with the paperwork efficiently and quickly. All the staff are friendly and helped to settle her in as smoothly as possible.

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Review from Ann H (Friend of Resident) published on 27 July 2021 Submitted via Website
Overall Experience

My experience when going into Alexandra House has been a good one, everyone always meets you with a friendly smile, and willing to help you if you have a problem. The facilities are excellent, everywhere is spotlessly clean, lounge and dining got a lovely view of the sea and the beach, car parking very good.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 March 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Alexandra House.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Meet the Team (1)

Kerry Graves
Kerry GravesJob Title:Care Home ManagerJoined: 2016

Kerry Graves is the dedicated care Home manager at MHA Alexandra House and has been part of the home's journey since 2016. With a career in care that began straight after further education, Kerry brings a lifelong commitment to supporting others. Her experience spans working with young people as well as delivering essential statutory and legislative training as a home trainer. Kerry first joined Alexandra House as Deputy Manager and, through her passion and leadership, stepped into the role of Manager in 2022.

Kerry’s approach is rooted in compassion and a strong sense of community. She believes Alexandra House feels more like a family than a workplace and is passionate about creating a loving and supportive environment for residents.

Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra House have?

There are 47 Single Rooms.

What are the Facilities & Services at Alexandra House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Alexandra House to the centre of Harwich?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service -more info.