Halstead Hall

I have been very happy here. The carers have been marvellous.

I am very satisfied with the care I receive at Halstead Hall. I feel safe, comfortable and very well looked after, the staff are very caring with nothing too much trouble for any of them and so pleasant all the time.

My mother in law was admitted to Halstead Hall due to being very frail and due to many falls at home, since been cared for at Halstead Hall she has nothing but praise for the staff and excellent care she is receiving. Her room is very bright and homely she is enjoying the food and activities since been at Halstead Hall it has been a huge relief for the family as she said she feels safe and secure and she wished she made the decision to go into care at lot sooner. We have daily contact with her through FaceTime or telephone conversation and she’s always bubbly and happy.

My Nan is in Halstead Hall and from the minute she arrived she felt welcomed and as if she was at home. She feels safe and secure and is treated with the utmost professional and caring manner. She is treated with dignity and respect. She told me that the staff team are amazing and very attentive. She loves her room which is warm and personalised to make it feel like home. She enjoys playing scrabble with the other residents. The staff and management are kind and treat her very well. It wasn’t an easy decision for her to make but she feels like it has been the best decision for her helped with how well she is treated.

Mum spent the last two months of her life at Halstead Hall. She told us that the staff were very caring and that she was treated as somebody special. Communication with us was excellent. They phoned to inform us when she was unwell, had a fall, or on the three occasions that she was taken into hospital. The administration was spot-on too.

Lovely care home; the carers and other staff are so nice and look after Mum like she was their own. Through the whole lockdown, they have kept us updated with how Mum is, and we have had little gifts and video chats with Mum as well; we can't thank the whole team enough.

Halstead Hall is a brilliantly run home. The manager is a very professional, friendly and approachable manager, and all the staff are excellent too. The home is very clean and feels so welcoming when you walk through the front door. During the Coronavirus pandemic, I felt so rest assured that mum was being kept safe and well looked after. I like the fact that I was kept fully updated on the home’s latest news and activities by weekly newsletter emails by Stow Healthcare Operations Manager during the pandemic. My mum has always liked having her hair done weekly, and the wonderful staff here kept normality as much as possible by washing and setting mum's hair each week, even going to the trouble of trimming and soft perming mums hair as well. I cannot praise this home enough.

The home is a lovely place. It's always spotlessly clean; everyone is very caring. Rooms are lovely. Staff are always professional, but never lose the human touch - they care about the residents so much. There is always some activity going on.

From the moment my Mum became a resident she was shown support, caring and all that was necessary for her new life at Halstead Hall Care Home. All the staff were excellent and I truly believe my Mum was finally happy. She had made friends and my Mum was able to be independent with support being there to reassure her. My Mum's excellent care enabled her to have dignity and she showed her caring nature to others. Thank you!

My father can be a challenging man. The staff have managed that admirably. The staff also manage multi-agency interaction with care, patience and professionalism. I believe their job is made harder than it needs to be by a system which is nonsensical (Doctors, pharmacy etc). All the way through the staff - all of them have been incredible. Thank you.

They tailor everything to my grandad's individual needs and desires, which is all I could ask for. My Grandad is so special to me, so knowing that he's in a place where he is well cared for make me happy and puts my mind at ease.

My dad is well looked after.

A countryman, he was loved and he loved them back.

As my mother-in-law, is at present a temporary resident, I cannot comment too much. On the face of it, I would say the owners have thought of everything for the resident's safety, comfort and security.

Lovely place, very friendly staff. Always happy to help.

Thank you to everyone at Halstead hall for helping us with mum.

Staff are very caring. My wife is well looked after in a caring environment. Visitors are always made very welcome.

A great deal of care individual carer seems to be given to each person. I am able to visit and feel welcome, the staff are well informed.

The genuine kindness emanating from the carers staff here at Halstead Hall creates a wonderful atmosphere.

Mum is so happy. She is smiling, laughing and has people to talk to. They answer the phone at any time. Lovely staff, so kind. Mum had her first bath for years (couldn't get in it at home, only a shower). Absolutely loved it.