Wickham Care Home

Wickham Bishops Road, Hatfield Peverel, Chelmsford CM3 2JL
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9.4 81 Reviews
  • Wickham Care Home, Chelmsford
Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or Alzheimer's.

The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.

The staff are well- trained and have been recognised by care quality commission as they practice safe and effective techniques when caring for their residence.

Care workers are the heart of the business. Willowmead Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Many staff are able to speak different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flower beds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show Wickham Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Wickham Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anita Shepherd (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome anytime.

Parking

  • On site parking available

Wickham Care Home Reviews (81)

Total of 81, showing 1-20
9.4

Wickham Care Home has a Review Score of 9.4 (9.434) out of 10, based on 13 reviews in the last 2 years. Over all time Wickham Care Home has 81 reviews.

Overall Experience

  • 41
  • 30
  • 4
  • 1
  • 5

Date Published

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Review from N K (Son of Resident) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and management highly enough, in every instance they are all kind, courteous, thoughtful, attentive and vigilant. The staff treat all residents respectfully and go to great lengths to satisfy their needs. I can't speak other than I find. Resdients visitors are treated well
too.

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Review from S R (Daughter of Resident) published on 22 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always smiling and laughing when I visit. She seems happy and settled. She looks well cared for and has already built relationships with staff. All the carers and staff are so friendly, welcoming and does feel like a 'home from home'. I'm so glad I chose this for my mum.

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Review from Susan A (Daughter of Resident) published on 11 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited mum on a few occasions and the staff are always helpful and keep us updated with her progress. Rooms are always clean and tidy as is my mum.

Reply from Anita Shepard, Home Manager at Wickham Care Home

Thanks for sharing your experience! Best wishes, Home Manager

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Review from J P (Sister-in-law of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff and management very kind and caring. Not only to the residents but to family as well which means so much.They will always find time to answer any questions and assist in every way possible.

Reply from Anita Shepard, Home Manager at Wickham Care Home

Thank you for taking the time to leave us a review! Warm regards,

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Review from Paul R (Son of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care of my mother is excellent. The staff are very attentive. Despite my mother's dementia she enjoys the meals and sometimes contributes to the activities depending on her current mood. Despite this, I have witnessed the staff's attempts to include her. The building itself is becoming quite
tired. I am confident my mother is well looked after.

Reply from Anita Shepherd, Home Manager at Wickham Care Home

Thank you for your kind feedback. Our team always strives to be inclusive, so I'm really pleased to hear their efforts have been recognised. It means a lot to us. Best Wishes, Home Manager

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Review from David B (Cousin of Resident) published on 2 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited 4 times for approximately one hour each time. I do not know anything about the activities or the food provided or the value for money so I couldn't complete the form very accurately, but everything seems fine to me. My cousin appears to be happier now than when she did when she
first moved in.

Reply from Anita, Home Manager at Wickham Care Home

Thank you for taking the time to leave us a review. Best wishes

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Review from John D (Husband of Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the way my wife is being cared for. The staff are generally helpful and friendly, and I am usually offered a drink when I visit. They are often talking to the residents, and sometimes, when I go there are activities happening.

Reply from Anita, Home Manager at Wickham Care Home

Thank you for taking the time to leave us a review. Best wishes

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Review from Terry R (Husband of Resident) published on 27 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit, I am made very welcome. I find the staff considerate at all times.

Reply from Anita Shepherd, Home Manager at Wickham Care Home

Thank you for taking the time to leave us a positive message. My team and I truly appreciate it! Warmest wishes

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Review from Daphne C (Friend of Resident) published on 11 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always very pleasant and helpful.

Reply from Anita, Home Manager at Wickham Care Home

Thank you for taking the time to leave us a review.

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Review from J B (Friend of Resident) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has changed so much over the last 2 years with the new staff team and management, the residents go into the community on a regular basis, the activity staff go out of their way to provide as much fun as they can each day, such a happy place to come and see my friend she seems so happy and settled.

Reply from Anita Shepherd, Home Manager at Wickham Care Home

We are so pleased to hear that your friend seems happy and settled. Thank you for such a lovely message. Best Wishes

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Review from L B (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy living here all the staff are fantastic and have been a great help to me with mum. Could not wish for more.

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Review from J V (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home looked after my mum for two years now. Mum is very well cared for by all the staff. The activities team have a great program every week. They always keep the residents stimulated and they all enjoy activities most days. Mum's room is clean and tidy but the windows are always closed. The care
staff have mum well dressed and her hair always looks beautiful just like she would like it. I don't know the main manager.

Reply from Bernadette Cromwell, Head of Marketing at Wickham Care Home

We appreciate your positive feedback. We will share your kind words with the Home Manager. Thank you for taking the time to share your experience with us.

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Review from K A (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is so helpful and kind.
Always carers on hand.
Everybody is well looked after.
The home is clean and well looked after.
Plenty of drinks are available.
Excellent all round.

Reply from Rosa, Acting Home Manager at Wickham Care Home

Thank you for taking the time to share your experience of our home. I will be sure to pass on your comments to the team here. Warmest regards

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Review from Lorraine B (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Willowmead has been fantastic with Mum and very helpful with everything. I have seen Mum improve so much since being here. She is so much happier in herself, and as for me, a weight has been lifted off my very heavy shoulders, so thank you for everything.

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Review from Tracy A (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely to see Mum really happy. There are so many activities for Mum to do. Very nice to know Mum is safe here. Lovely to see Facebook showing all things you do here.

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Review from C S (Next of Kin) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my father's death almost a year ago I have tried to obtain a copy of his daily care log for the day he passed. Despite 3 requests to the manager of Willowmead, e-mails to the CEO of Gold Care homes, the regional manager (plus a telephone call), and finally the complaints department of Gold Care
homes, I have received nothing. Next of Kin are entitled to this information, yet all requests have been ignored by Gold Care Homes and I am at a complete loss as to why. This has meant the grieving process has been severely impacted by not understanding his final hours, nor why we were not called when he started to deteriorate.
As a family, we are extremely disappointed and appalled by the complete lack of communication from the Manager and Gold Care Homes.

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Review from Karen P (Daughter-in-law of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my father-in-law receives is very good and I am pleased to see how well the staff have my father-in-law's interests at heart.

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Review from Trevor P (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has come to the forefront in helping us to calm and care for my father, in what was a confusing and unstable time. To see how he has now settled has been pleasing for us.

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Review from Katharine J (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not send your loved ones here. My father went in for respite care. Despite having Alzheimers he was healthy and walked in to the building. 4 days later he was stretchered out - and is still in hospital 4 weeks later and counting.

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Review from Malcolm H (Son-in-law of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely appalling. My father-in-law was admitted on Wednesday. On Sunday, we had to call an ambulance to get him out of there. They hadn't fed him or given him any fluids. He is now in hospital. That is how we know he wasn't given any food or fluids.

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for Wickham Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.434 for Wickham Care Home is calculated as follows: ( (81 Excellents x 5) + (56 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 152 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wickham Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

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Anita Shepherd

Job Title: Home Manager

Joined: 2024

I would be delighted to show you our home and discuss how we can help you. Do not hesitate to get in touch with me.

Frequently Asked Questions about Wickham Care Home

What types of Care is Wickham Care Home registered for?

Older Person Care, Dementia, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wickham Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Wickham Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wickham Care Home to the centre of Chelmsford?

6.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham Care Home to verify any information. View our terms and conditions. Wickham Care Home has an Enhanced Service - more info.