Willowmead Care Home

Wickham Bishops Road, Hatfield Peverel, Chelmsford CM3 2JL

Willowmead Care Home, in Chelmsford, has the capacity to care for sixty-two residents with elderly care needs, some of whom are living with dementia or Alzheimer's.

Care packages are set up to meet the needs of the individual and reguarly updated, with assistance from a range of health professionals, to be kept relevant to any developments of circumstance.

The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.

Group: Gold Care Homes

Person in charge: Joanne Mundy (Training Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 58

Shared Rooms: 1

Rooms with ensuite WC: 10

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

20 parking space available

Latest Care Quality Commission* Report on Willowmead Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Willowmead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Willowmead Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.444 for Willowmead Care Home is calculated as follows: ( (91 Excellents x 5) + (43 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 153 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Willowmead Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Willowmead Care Home has a Review Score of 8.9 (8.861) from 13 Reviews


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willowmead Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Willowmead Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    3
  • Son-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My Mother became a resident at Willowmead 18 months ago. At the age of 90 she could no longer manage to look after herself at home. Since coming here her health and well being has improved greatly. She is extremely well cared for in all aspects. I would highly recommend Willowmead as a caring and very happy place to reside.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Kendra Bray, Customer Relationship Manager at Willowmead Care Home responded to this review on 23 Apr 2018:

Dear Mary,

Thanks you for your lovely review. We always aim to please.

Regards,

Kendra Bray
Customer Relationship Manager

On word. 'Excellent'.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Kendra Bray, Customer Relationship Manager at Willowmead Care Home responded to this review on 23 Apr 2018:

Dear Maurice,

Thank you for your review. The team have worked extremely hard to improve the quality of care. Glad you approve.

Regards,

Kendra Bray
Customer Relationship Manager.

Good carers, they are kind and considerate and let us know about our relative who is in care.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Dalbir Jangra, Head of Marketing and Communications at Willowmead Care Home responded to this review on 06 Mar 2018:

Hi Alan,

Thank you for your review. Happy to discuss any areas you feel we could improve on

Dalbir.

My mother has been a resident at Willowmead for approximately two months and I am confident she is getting the best care.
After a difficult time coping with her immobility and advanced dementia, whilst caring for her at home, I had to make the heartbreaking decision that she needed professional twenty four hour care.
Willowmead provides wonderful, sympathetic, professional care and I am one hundred percent confident when I leave after visiting.
All the staff in Wyckham House are friendly and welcoming, for which I think them.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff at Willomead are extremely caring and the management are always willing to listen and help.
My Mum has been here since August and is very happy. Her needs are well catered for and nothing is ever too much trouble.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Visited a friend at Willowmead yesterday and was very impressed with the home and all aspects of Care.
I worked at Willowmead when it was called another name, and standards were so low I had to report to Social Servies (before c.q.c).
Even relatively recently I attended the home as a Community First Responder and although there had been some improvements as ownership had changed still observed poor care, and the smell of urine was very strong throughout the home.
Yesterday though all had changed, staff were lovely, residents happy.
Dining room bright, clean and inviting. Lounge nice too,

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   5 out of 5

As you enter the building it smells of urine badly.
Staff seem fine and caring is fine.
TV on all the time - no one watches it - hard to have conversation.

How likely would you be to recommend Willowmead Care Home? Unlikely

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Average Rating:   2.6 out of 5

Duncan Smith, Regional Manager at Willowmead Care Home responded to this review on 03 Aug 2016:

We appreciate the feedback received and had already acted on ordering and implementing suitable solutions before this feedback was posted.
In the affected area, the carpet has been replaced with an appropriate floor covering which is much more suitable, easier to maintain and everything smells so much fresher now.
The lounge has also been changed around which creates even more room for activities and for those residents who enjoy the TV they can watch it without having to compete with the activities that provide popular resident engagement. Most importantly, the residents love the changes and they give the home a larger space with providing more engagement with our residents.

Very nice, friendly and caring home. Staff are lovely, welcoming and friendly. My nan seems very happy living here and also seems very well looked after.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife and I are happy with my father-in-laws care.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mum came into Willowmead in November 2015, looking for a home is very stressful until I found Willowmead. I was so impressed by their staff who are all so welcoming, they clearly select them very strictly. I was given all the information from the admin staff to enable me to make an informed choice. On the day my mum arrived at the home everyone made her feel so welcome, something I will never forget. She has now been at Willowmead for two months and settled in very well. She loves her room, with all her photo frames of family members, and most importantly her pot plants all along the window sill. She loves the food and has made friends. She joins in all the activities and continually says how kind everyone is and loves the resident cat 'Twinkle'.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   5 out of 5

The hospital brought me here as I was ready to go home but I didn't have a home at the time. I was intending to stay in a hotel while looking for somewhere to rent. I didn't in the end have to find a hotel as I was brought here which in the end was a truly caring hotel. Will be sad to leave.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   4 out of 5

It seems ok here! I like my walks in the garden and the foods ok. Quite happy and content and I don't want to move anywhere else.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

I am pleased with the service that is available to me. I am pleased about my accommodation and my privacy. I find the carers very kind.

How likely would you be to recommend Willowmead Care Home? Extremely Likely

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Average Rating:   5 out of 5

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