Wickham Care Home

Wickham Bishops Road, Hatfield Peverel, Chelmsford CM3 2JL
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9.4 81 Reviews
  • Wickham Care Home, Chelmsford
Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or Alzheimer's.

The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.

The staff are well- trained and have been recognised by care quality commission as they practice safe and effective techniques when caring for their residence.

Care workers are the heart of the business. Willowmead Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Many staff are able to speak different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flower beds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Wickham Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anita Shepherd (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome anytime.

Parking

  • On site parking available

Wickham Care Home Reviews (81)

9.4

Wickham Care Home has a Review Score of 9.4 (9.434) out of 10, based on 13 reviews in the last 2 years.
Over all time Wickham Care Home has 81 reviews.

Overall Experience
  • 41
  • 30
  • 4
  • 1
  • 5
Date Published
  • 81
  • 10
  • 10
  • 13
  • 68
Reviewer Connection to Wickham Care Home
  • 30
  • 12
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 81, showing 21-40
Review from Beverley J (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled well and the staff are always happy to help. They always show an interest in Mum and her life and myself.
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Review from A S (Husband of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the way my wife is being cared for and also my sister-in-law too.
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Review from Sharon S (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowmead Care Home has been an absolute lifesaver for us. Mum loves it there, she is well looked after and loved. We are so pleased with how Mum has settled. The staff look after everyone so well, they are excellent, hard-working and deserve so much more.
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Review from Julia F (Relative of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all the staff. My mum and aunty are very happy here and the staff and manager are very helpful. My mum is doing very well here and my dad now has a life and can spend quality time with my mum.
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Review from M G (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
This can not be called a care home. I don't know how the building has passed health and safety, it is cold and depressing. My mum has suffered from her health and wellbeing in just one week. I am absolutely shattered by this!
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Review from Jackie B (Daughter of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care that my mother got here was absolutely awful. She was unable to feed herself, yet food and drink were just left on a table in front of her and then taken away un-eaten.
On several occasions, she was not taken to the toilet and left in soiled pads which resulted in her ending up with sores
that were not treated and she was left unwashed or changed. The manager was rude and aggressive and lacked any empathy or offered any help when I complained. She was not treated with any dignity or respect whatsoever. It resulted in social services taking my mother immediately to the hospital where the staff there were shocked at her condition. A copy of her notes was requested but they mysteriously went "missing".
I would not recommend this home to anyone's loved ones and in my opinion, the manager needs to be investigated to stop any more people suffering like my mother did!
Reply from Jemar Legister, Marketing and Design Executive at Wickham Care Home

Dear Jackie, we are sorry to hear about the experience you appear to have had. I would like to know when this has happened as we have had a change of management team in the last 9 months and unfortunately do not recognise your name as a next of kin to any of our residents during this time. I would like to invite you to reach out to me so that we may discuss this in private and gain more detail. Please call Willowmead Care Home on 01245 381 787, so they can take your contact details and arrange a time that I can call you. I look forward to speaking soon. Kind regards, Jonathan Johnson, Regional Manager, South Region

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Review from A S (Son of Resident) published on 12 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very impressed by the care and attention all the staff give to my father. They bring fun and joy to the residents in the latter stages of their lives. Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.
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Review from J C (Daughter of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Willowmead Care Home since August 2016. The home has always looked after my mother. I feel that the care home and I work in partnership to care for my mum. I think the staff are incredibly caring and welcoming. I love the alterations that the manager has done to the entrance and corridors.
Reply from Jemar Legister, Marketing Associate at Wickham Care Home

Thank you for taking the time out to leave a review. We are glad to know that you're satisfied with the level of care your mum receives at Willowmead Care Home. The team at Willowmead is very friendly and welcoming, providing high-quality care to all residents at Willowmead. Thank you again, and stay safe.

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Review from Osman M (Son of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care home and the staff who work there.
Reply from Jemar Legister, Marketing Associate at Wickham Care Home

Thank you for taking the time out to leave a positive review.

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Review from M W (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Willowmead for nearly 5-years and has always received excellent care. The staff have always been very friendly towards us when we visit and made us feel very welcome. Mum is so happy and well looked after, even when she has been unwell and had to stay in her room, she
has never felt lonely as staff have regularly been to her room to make sure she is ok.
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Review from J A (Daughter-in-law of Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care assistants here excellent, more than caring! My mother-in-law is very happy here. Until last month we were able to visit here weekly in the garden, but now - none. We do miss it and so does Mum.
Sadly, we have not, with the present Coronavirus, been inside the home.
Reply from Sym Jaj, Senior Marketing Executive at Wickham Care Home

Thank you for your kind review. It's wonderful to hear that you are satisfied with the quality of care our team are providing your mother-in-law. We are always chuffed to hear that our residents are happy and settled in, and continue to do all that we can to ensure this for everyone. We would love to be in a position to welcome family members back into our homes, but with the COVID-19 climate, it is of the upmost importance that we continue to place the safety of our staff and residents at the forefront of all of our decisions. When changes to visitations occur, you will be contacted by the home. But in the meantime, we continue to welcome video calls and phone calls with your loved one, which can be booked directly with the home. Thank you again and stay safe.

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Review from J B (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have always felt that our dad has had top-quality care. The staff always seem caring and attentive. If we visit or phone we are always greeted with a friendly manner.
Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for taking the time and trouble to post a review. Your comments about the care and the team are very much appreciated. Kind regards

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Review from A T (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful staff, understanding and passionate about their jobs, they treat the service users with respect. Overall a very welcoming place.
Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for submitting your review. Your feedback regarding the staff team is very good to read and will give them a real 'boost' to know that their hard work has been recognised.

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Review from A G (Wife of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only in care for less than two months however the care he received was excellent and the communication I received was excellent.
Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for your very positive review. To receive 5*'s in all areas is a great testament to the team at Willowmead.

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Review from James S (Husband of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm well satisfied with the care my wife is receiving.
Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for your review, it is much appreciated.

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Review from Brian D (Son of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Willowmead Care Home is a fairly basic property but the staff are excellent. My mother has been a resident for 2 1/2 years and in the many times I have visited, I have always found the staff to be friendly and professional. The lounge/dining area is always well populated and the staff mix in well and
are always communicating with the residents and in a friendly way.
Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you for your review. Yes, the team at this home are the key to its success. They will be 'over the moon' that you have noticed both their attitude and professionalism. It makes all of the difference to those who live in the home, as well as those who visit.

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Review from Emma M (Granddaughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan was moved to Willowmead Care Home during lockdown. She is at a great age and as a result, hard of hearing and sight. The staff have been taking great care of her and have been fantastic at facilitating communication between us.
Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you for sharing your experience of moving your Nan to our care home during lockdown. Your positive experience will do much to reassure those looking for a care home during this difficult time.

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Review from Adrian T (Grandson of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my Nanna gets from the staff is amazing, they are always accommodating, particularly in these trying times. I was extremely apprehensive when my nan first went into care during a global pandemic, however, the carers at Willowmead Care Home have been so professional, responsible and caring.
Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

What fantastic feedback, thank you! 'Professional, responsible and caring' what more could we ask from our team at the home. Your kind words are much appreciated.

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Review from David L (Son of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's a shame we have to visit in the garden. This may prove to be an issue as the weather gets worse through the autumn and winter, but I understand why.
Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Many thanks for your review and your understanding. We are all working so hard to keep our residents safe and well, we very much appreciate the support of family members at this time.

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Review from A M (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been well cared for in the last 3 years. The carers ensure she is engaged and eats well. She is happy when we visit her and the home has coped well during lockdown.
Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for taking the time and trouble to review our home. Your feedback is valuable to us and helps to ensure that care and services are delivered in line with our residents' and families' expectations. The team works so hard and we very much appreciate their efforts.

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for Wickham Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.434 for Wickham Care Home is calculated as follows: ( (81 Excellents x 5) + (56 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 152 Ratings = 4.434
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wickham Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

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Anita Shepherd

Job Title: Home Manager Joined: 2024

I would be delighted to show you our home and discuss how we can help you. Do not hesitate to get in touch with me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham Care Home to verify any information. View our terms and conditions. Wickham Care Home has an Enhanced Service - more info.