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Wickham Care Home

Wickham Bishops Road, Hatfield Peverel, Chelmsford, Essex CM3 2JL
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Mum is very happy living here all the staff are fantastic and have been a great help to me with mum.L B(Daughter of Resident/Service User)
Wickham Care Home, Chelmsford
mother has been a resident at Willowmead for nearly 5-years and has always received excellent care.M W(Daughter of Resident/Service User)
Wickham Care Home, Chelmsford
Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.A S(Son of Resident/Service User)
Wickham Care Home, Chelmsford

Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or Alzheimer's.

The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.

The staff are well- trained...  

Care Provided by Wickham Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,350£1,550 - £1,550
Residential Dementia Care£1,350 - £1,350£1,550 - £1,550

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Wickham Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lianne Parkin (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (27)

Visiting

  • Visitors are welcome anytime.

Parking

  • On site parking available

Wickham Care Home Reviews (86)

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9.4

Wickham Care Home has a Review Score of 9.4 (9.358) out of 10, based on 15 reviews in the last 2 years. Over all time Wickham Care Home has 86 reviews.

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Showing 86 reviews matching selected criteria
Review from C S (Next of Kin) published on 29 August 2022 Submitted via Website
Overall Experience
Since my father's death almost a year ago I have tried to obtain a copy of his daily care log for the day he passed. Despite 3 requests to the manager of Willowmead, e-mails to the CEO of Gold Care homes, the regional manager (plus a telephone call), and finally the complaints department of Gold Care homes, I have received nothing. Next of Kin are entitled to this information, yet all requests have been ignored by Gold Care Homes and I am at a complete loss as to why. This has meant the grieving process has been severely impacted by not understanding his final hours, nor why we were not called when he started to deteriorate.

As a family, we are extremely disappointed and appalled by the complete lack of communication from the Manager and Gold Care Homes.

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Review from Trevor P (Son of Resident) published on 25 August 2022 Submitted via Postal Card
Overall Experience

This home has come to the forefront in helping us to calm and care for my father, in what was a confusing and unstable time. To see how he has now settled has been pleasing for us.

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Review from Karen P (Daughter-in-law of Resident) published on 25 August 2022 Submitted via Postal Card
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The care that my father-in-law receives is very good and I am pleased to see how well the staff have my father-in-law's interests at heart.

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Review from Katharine J (Daughter of Resident) published on 14 April 2022 Submitted via Website
Overall Experience

Do not send your loved ones here. My father went in for respite care. Despite having Alzheimers he was healthy and walked in to the building. 4 days later he was stretchered out - and is still in hospital 4 weeks later and counting.

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Review from Malcolm H (Son-in-law of Resident) published on 5 April 2022 Submitted via Website
Overall Experience

Absolutely appalling. My father-in-law was admitted on Wednesday. On Sunday, we had to call an ambulance to get him out of there. They hadn't fed him or given him any fluids. He is now in hospital. That is how we know he wasn't given any food or fluids.

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Review from Sharon S (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card
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Willowmead Care Home has been an absolute lifesaver for us. Mum loves it there, she is well looked after and loved. We are so pleased with how Mum has settled. The staff look after everyone so well, they are excellent, hard-working and deserve so much more.

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Review from A S (Husband of Resident) published on 25 March 2022 Submitted via Postal Card
Overall Experience

Very happy with the way my wife is being cared for and also my sister-in-law too.

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Review from Beverley J (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card
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Mum has settled well and the staff are always happy to help. They always show an interest in Mum and her life and myself.

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Review from Julia F (Relative of Resident) published on 24 March 2022 Submitted via Postal Card
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Very pleased with all the staff. My mum and aunty are very happy here and the staff and manager are very helpful. My mum is doing very well here and my dad now has a life and can spend quality time with my mum.

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Review from M G (Daughter of Resident) published on 8 March 2022 Submitted via Website
Overall Experience

This can not be called a care home. I don't know how the building has passed health and safety, it is cold and depressing. My mum has suffered from her health and wellbeing in just one week. I am absolutely shattered by this!

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Review from Jackie B (Daughter of Resident) published on 8 February 2022 Submitted via Website
Overall Experience
The care that my mother got here was absolutely awful. She was unable to feed herself, yet food and drink were just left on a table in front of her and then taken away un-eaten.
On several occasions, she was not taken to the toilet and left in soiled pads which resulted in her ending up with sores that were not treated and she was left unwashed or changed. The manager was rude and aggressive and lacked any empathy or offered any help when I complained. She was not treated with any dignity or respect whatsoever. It resulted in social services taking my mother immediately to the hospital where the staff there were shocked at her condition. A copy of her notes was requested but they mysteriously went "missing".

I would not recommend this home to anyone's loved ones and in my opinion, the manager needs to be investigated to stop any more people suffering like my mother did!

Reply from Jemar Legister, Marketing and Design Executive at Wickham Care Home

Dear Jackie, we are sorry to hear about the experience you appear to have had. I would like to know when this has happened as we have had a change of management team in the last 9 months and unfortunately do not recognise your name as a next of kin to any of our residents during this time. I would...  

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Review from A S (Son of Resident) published on 12 October 2021 Submitted via Postal Card
Overall Experience

I am very impressed by the care and attention all the staff give to my father. They bring fun and joy to the residents in the latter stages of their lives. Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.

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Review from J C (Daughter of Resident) published on 6 September 2021 Submitted via Postal Card
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My mum has been in Willowmead Care Home since August 2016. The home has always looked after my mother. I feel that the care home and I work in partnership to care for my mum. I think the staff are incredibly caring and welcoming. I love the alterations that the manager has done to the entrance and corridors.

Reply from Jemar Legister, Marketing Associate at Wickham Care Home

Thank you for taking the time out to leave a review. We are glad to know that you're satisfied with the level of care your mum receives at Willowmead Care Home. The team at Willowmead is very friendly and welcoming, providing high-quality care to all residents at Willowmead. Thank you again, and stay safe.

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Review from Osman M (Son of Resident) published on 6 September 2021 Submitted via Postal Card
Overall Experience

Very pleased with the care home and the staff who work there.

Reply from Jemar Legister, Marketing Associate at Wickham Care Home

Thank you for taking the time out to leave a positive review.

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Review from M W (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

My mother has been a resident at Willowmead for nearly 5-years and has always received excellent care. The staff have always been very friendly towards us when we visit and made us feel very welcome. Mum is so happy and well looked after, even when she has been unwell and had to stay in her room, she has never felt lonely as staff have regularly been to her room to make sure she is ok.

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Review from J A (Daughter-in-law of Resident) published on 13 November 2020 Submitted via Postal Card
Overall Experience
We have found the care assistants here excellent, more than caring! My mother-in-law is very happy here. Until last month we were able to visit here weekly in the garden, but now - none. We do miss it and so does Mum.

Sadly, we have not, with the present Coronavirus, been inside the home.

Reply from Sym Jaj, Senior Marketing Executive at Wickham Care Home

Thank you for your kind review. It's wonderful to hear that you are satisfied with the quality of care our team are providing your mother-in-law. We are always chuffed to hear that our residents are happy and settled in, and continue to do all that we can to ensure this for everyone. We would love...  

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Review from J B (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card
Overall Experience

We have always felt that our dad has had top-quality care. The staff always seem caring and attentive. If we visit or phone we are always greeted with a friendly manner.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for taking the time and trouble to post a review. Your comments about the care and the team are very much appreciated. Kind regards

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Review from A T (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card
Overall Experience

Very helpful staff, understanding and passionate about their jobs, they treat the service users with respect. Overall a very welcoming place.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for submitting your review. Your feedback regarding the staff team is very good to read and will give them a real 'boost' to know that their hard work has been recognised.

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Review from A G (Wife of Resident) published on 6 October 2020 Submitted via Postal Card
Overall Experience

My husband was only in care for less than two months however the care he received was excellent and the communication I received was excellent.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for your very positive review. To receive 5*'s in all areas is a great testament to the team at Willowmead.

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Review from James S (Husband of Resident) published on 5 October 2020 Submitted via Postal Card
Overall Experience

I'm well satisfied with the care my wife is receiving.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for your review, it is much appreciated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 October 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (0)

News
  • 11 Aug 2026

    We had such a fantastic afternoon here at Wickham Care Home recently, and it’s safe to say it was full of laughter, energy, and plenty of smiles. On 14th July,...

  • 14 Jul 2026

    At Wickham Care Home, our wonderful residents are always delighted to welcome animal visitors. It is not just the cuddles they enjoy, but the chance to find out all about...

  • 13 Jul 2026

    We had some very special visitors join us recently, and it is safe to say they stole a few hearts along the way. Lucy brought in her lovely Pomeranians, including...

Upcoming Events

There are no upcoming events for Wickham Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Wickham Care Home.

Meet the Team (1)

Lianne Parkin
Lianne ParkinJob Title:Care Home ManagerJoined: 2025

Lianne Parkin is the General Manager at Peverel Green Care and Wickham Care Home and has been with us since April 2024

With 20 years of experience in the care sector, Lianne Parkin began her journey as a carer at 19 and swiftly advanced to managerial positions. She has contributed to various services throughout her career, including small, medium, and large residential and nursing homes.

Lianne is known for her caring, cheerful, and positive nature, prioritising the happiness of both residents and staff. Dedicated to her work, she collaborates closely with our exceptional team to provide excellent care to all our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham Care Home to verify any information. View our terms and conditions. Wickham Care Home has an Enhanced Service -more info.