
Mum is very happy living here all the staff are fantastic and have been a great help to me with mum.L B(Daughter of Resident/Service User)

mother has been a resident at Willowmead for nearly 5-years and has always received excellent care.M W(Daughter of Resident/Service User)

Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.A S(Son of Resident/Service User)

Mum is very happy living here all the staff are fantastic and have been a great help to me with mum.L B(Daughter of Resident/Service User)

mother has been a resident at Willowmead for nearly 5-years and has always received excellent care.M W(Daughter of Resident/Service User)

Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.A S(Son of Resident/Service User)

Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or Alzheimer's.
The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.
The staff are well- trained...
Care Provided by Wickham Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Wickham Care Home for full pricing details and T&Cs.
Contact Wickham Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Lianne Parkin (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 105
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (27)
Visiting
- Visitors are welcome anytime.
Parking
- On site parking available
Wickham Care Home Reviews (86)
Wickham Care Home has a Review Score of 9.4 (9.358) out of 10, based on 15 reviews in the last 2 years.
Over all time Wickham Care Home has 86 reviews.
As a family, we are extremely disappointed and appalled by the complete lack of communication from the Manager and Gold Care Homes.
This home has come to the forefront in helping us to calm and care for my father, in what was a confusing and unstable time. To see how he has now settled has been pleasing for us.
The care that my father-in-law receives is very good and I am pleased to see how well the staff have my father-in-law's interests at heart.
Do not send your loved ones here. My father went in for respite care. Despite having Alzheimers he was healthy and walked in to the building. 4 days later he was stretchered out - and is still in hospital 4 weeks later and counting.
Absolutely appalling. My father-in-law was admitted on Wednesday. On Sunday, we had to call an ambulance to get him out of there. They hadn't fed him or given him any fluids. He is now in hospital. That is how we know he wasn't given any food or fluids.
Willowmead Care Home has been an absolute lifesaver for us. Mum loves it there, she is well looked after and loved. We are so pleased with how Mum has settled. The staff look after everyone so well, they are excellent, hard-working and deserve so much more.
Very happy with the way my wife is being cared for and also my sister-in-law too.
Mum has settled well and the staff are always happy to help. They always show an interest in Mum and her life and myself.
Very pleased with all the staff. My mum and aunty are very happy here and the staff and manager are very helpful. My mum is doing very well here and my dad now has a life and can spend quality time with my mum.
This can not be called a care home. I don't know how the building has passed health and safety, it is cold and depressing. My mum has suffered from her health and wellbeing in just one week. I am absolutely shattered by this!
On several occasions, she was not taken to the toilet and left in soiled pads which resulted in her ending up with sores that were not treated and she was left unwashed or changed. The manager was rude and aggressive and lacked any empathy or offered any help when I complained. She was not treated with any dignity or respect whatsoever. It resulted in social services taking my mother immediately to the hospital where the staff there were shocked at her condition. A copy of her notes was requested but they mysteriously went "missing".
I would not recommend this home to anyone's loved ones and in my opinion, the manager needs to be investigated to stop any more people suffering like my mother did!
Dear Jackie, we are sorry to hear about the experience you appear to have had. I would like to know when this has happened as we have had a change of management team in the last 9 months and unfortunately do not recognise your name as a next of kin to any of our residents during this time. I would...
I am very impressed by the care and attention all the staff give to my father. They bring fun and joy to the residents in the latter stages of their lives. Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.
My mum has been in Willowmead Care Home since August 2016. The home has always looked after my mother. I feel that the care home and I work in partnership to care for my mum. I think the staff are incredibly caring and welcoming. I love the alterations that the manager has done to the entrance and corridors.
Thank you for taking the time out to leave a review. We are glad to know that you're satisfied with the level of care your mum receives at Willowmead Care Home. The team at Willowmead is very friendly and welcoming, providing high-quality care to all residents at Willowmead. Thank you again, and stay safe.
Very pleased with the care home and the staff who work there.
Thank you for taking the time out to leave a positive review.
My mother has been a resident at Willowmead for nearly 5-years and has always received excellent care. The staff have always been very friendly towards us when we visit and made us feel very welcome. Mum is so happy and well looked after, even when she has been unwell and had to stay in her room, she has never felt lonely as staff have regularly been to her room to make sure she is ok.
Sadly, we have not, with the present Coronavirus, been inside the home.
Thank you for your kind review. It's wonderful to hear that you are satisfied with the quality of care our team are providing your mother-in-law. We are always chuffed to hear that our residents are happy and settled in, and continue to do all that we can to ensure this for everyone. We would love...
We have always felt that our dad has had top-quality care. The staff always seem caring and attentive. If we visit or phone we are always greeted with a friendly manner.
Thank you very much for taking the time and trouble to post a review. Your comments about the care and the team are very much appreciated. Kind regards
Very helpful staff, understanding and passionate about their jobs, they treat the service users with respect. Overall a very welcoming place.
Thank you very much for submitting your review. Your feedback regarding the staff team is very good to read and will give them a real 'boost' to know that their hard work has been recognised.
My husband was only in care for less than two months however the care he received was excellent and the communication I received was excellent.
Thank you very much for your very positive review. To receive 5*'s in all areas is a great testament to the team at Willowmead.
I'm well satisfied with the care my wife is receiving.
Thank you very much for your review, it is much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 October 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 11 Aug 2026
We had such a fantastic afternoon here at Wickham Care Home recently, and it’s safe to say it was full of laughter, energy, and plenty of smiles. On 14th July,...
- 14 Jul 2026
At Wickham Care Home, our wonderful residents are always delighted to welcome animal visitors. It is not just the cuddles they enjoy, but the chance to find out all about...
- 13 Jul 2026
We had some very special visitors join us recently, and it is safe to say they stole a few hearts along the way. Lucy brought in her lovely Pomeranians, including...
There are no upcoming events for Wickham Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Wickham Care Home.
Meet the Team (1)

Lianne Parkin is the General Manager at Peverel Green Care and Wickham Care Home and has been with us since April 2024
With 20 years of experience in the care sector, Lianne Parkin began her journey as a carer at 19 and swiftly advanced to managerial positions. She has contributed to various services throughout her career, including small, medium, and large residential and nursing homes.
Lianne is known for her caring, cheerful, and positive nature, prioritising the happiness of both residents and staff. Dedicated to her work, she collaborates closely with our exceptional team to provide excellent care to all our residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham Care Home to verify any information. View our terms and conditions. Wickham Care Home has an Enhanced Service -more info.