Wickham Care Home

Wickham Bishops Road, Hatfield Peverel, Chelmsford CM3 2JL
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9.4 81 Reviews
  • Wickham Care Home, Chelmsford
Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or Alzheimer's.

The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.

The staff are well- trained and have been recognised by care quality commission as they practice safe and effective techniques when caring for their residence.

Care workers are the heart of the business. Willowmead Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Many staff are able to speak different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flower beds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Wickham Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anita Shepherd (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome anytime.

Parking

  • On site parking available

Wickham Care Home Reviews (81)

9.4

Wickham Care Home has a Review Score of 9.4 (9.434) out of 10, based on 13 reviews in the last 2 years.
Over all time Wickham Care Home has 81 reviews.

Overall Experience
  • 41
  • 30
  • 4
  • 1
  • 5
Date Published
  • 81
  • 10
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  • 13
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Reviewer Connection to Wickham Care Home
  • 30
  • 12
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 61-80
Review from Sandra D (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home where the staff are outstanding. Great communication from all management and also care staff.
Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Great review, we are very flattered that you think our care staff are outstanding. We truly appreciate your kind words.

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Review from Rodney T (Son of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is well looked after, staff are friendly and seem to care for the welfare of the residents.
Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Fantastic review, we thank you for your kind feedback and we're glad your mother is enjoying her time at Willowmead.

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Review from H P (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The members of staff have been very helpful and accommodating. A little thing: it would be really nice if staff members had their names large and visible on their clothing so that residents can see clearly and try to learn them.
Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Fantastic suggestion! You will be seeing this change in the New Year. Best regards.

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Review from Deborah H (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would say that I was made to feel welcome on arrival for my visit with mum. I believe that a holistic approach is in place and this is evident by my observation of how staff interact with my mum and other residents. The atmosphere is homely and clearly themed around the residents here. Keep up the
good work and thank you.
Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Lovely review, thank you for your kind words. Best regards.

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Review from E H (Daughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mother resident at Willowmead over 10 years.
Serious decline in provision up until July 2018.
Now some improvement but still a long way to go.
Watching some actions of care staff makes us seriously worried for our mother.
Not all staff, but the majority need to adhere to regulations.
The language
used to some residents, by some care staff, unacceptable!
Budget restrictions as to what food is supplied as standard needs attention.
Mother is on a soft diet and we have to buy yoghurts as an additional provision!
Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Firstly, I am very sorry to hear these issues you’ve raised and I have already reported your concerns to our Regional and Care Home Manager.
We would really appreciate it if we can get some further details from you and will arrange a meeting so that we can set up a formal investigation into the staff that you mentioned.
We do not have any food restrictions and if you find that mother isn’t eating a particular brand or type of food we can easily resolve this issue in-house, please let management know about this as we want all our residents to thoroughly enjoy their food.
Again, we thank you for your review and would like to invite you to our relatives' meetings, we regularly arrange them for relatives who would like to share opinions and ideas to further improve our service. We understand your view of our home is negative, however, we hope with your help we can make it better for Mum and our many other residents. Our relatives' meeting will take place on the 12th of every month, we look forward to seeing you there – Kind regards.

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Review from J S (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only just recently moved here as her previous home closed. We've found the home so far to be very accommodating to her needs. Staff are friendly and residents are calm. We are very happy with the way mum is being treated and cared for.
Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you for your lovely review- Best regards.

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Review from Linda B (Daughter of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident since May 2018 and I cannot find fault with the staff. They have shown, not only my mum. But also family nothing but kindness and care. The building and rooms could benefit from a makeover, however.
Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you for your great review, we are looking into refreshing our home. We really value your feedback- Best regards.

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Review from Amanda B (Granddaughter of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with my nan's care and lovely to see her happy and relaxed. Carers very caring.
Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you for your great review- Best regards.

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Review from J A B (Son-in-law of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So glad to find such a good home with the excellent and caring staff. Always helpful to my mother-in-law and visitors.
Reply from Melissa Lawerence, Marketing Coordinator at Wickham Care Home

Wonderful comment, thank you- Best regards.

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Review from Pam M (Friend of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my friend came to Willowmead, I have visited almost every week. The staff have always been very welcoming and I am impressed with the care they give to the residents. There is a friendly atmosphere. My friend appreciates the meals and the care she is receiving.
Reply from Melissa Lawerence, Marketing Coordinator at Wickham Care Home

Fantastic comments, I thank you for your great feedback and we are happy to hear our staff are doing an excellent job - Many thanks.

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Review from K B (Son of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Willowmead really care about the residents. We have always found my father to be looked after and cared for and the staff to be friendly and approachable. I think the staff work very, very hard and need more support and more staff for the number of residents.
Reply from Melissa Lawerence, Marketing Coordinator at Wickham Care Home

Thank you for your wonderful review. We love hearing comments like this, our staff will be pleased to hear that they are doing an excellent job.
- Best regards.

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Review from Maurice W (Son-in-law of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On word. 'Excellent'.
Reply from Kendra Bray, Customer Relationship Manager at Wickham Care Home

Dear Maurice,


Thank you for your review. The team have worked extremely hard to improve the quality of care. Glad you approve.


Regards,


Kendra Bray
Customer Relationship Manager.

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Review from Alan K (Nephew of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good carers, they are kind and considerate and let us know about our relative who is in care.
Reply from Dalbir Jangra, Head of Marketing and Communications at Wickham Care Home

Hi Alan,


Thank you for your review. Happy to discuss any areas you feel we could improve on


Dalbir.

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Review from Lindsay B (Daughter of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Willowmead for approximately two months and I am confident she is getting the best care.
After a difficult time coping with her immobility and advanced dementia, whilst caring for her at home, I had to make the heartbreaking decision that she needed professional twenty
four hour care.
Willowmead provides wonderful, sympathetic, professional care and I am one hundred percent confident when I leave after visiting.
All the staff in Wyckham House are friendly and welcoming, for which I think them.
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Review from Dawn A (Friend of Resident) published on 9 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited a friend at Willowmead yesterday and was very impressed with the home and all aspects of Care.
I worked at Willowmead when it was called another name, and standards were so low I had to report to Social Servies (before c.q.c).
Even relatively recently I attended the home as a Community First
Responder and although there had been some improvements as ownership had changed still observed poor care, and the smell of urine was very strong throughout the home.
Yesterday though all had changed, staff were lovely, residents happy.
Dining room bright, clean and inviting. Lounge nice too,
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Review from Barbara S (Relative of Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As you enter the building it smells of urine badly.
Staff seem fine and caring is fine.
TV on all the time - no one watches it - hard to have conversation.
Reply from Duncan Smith, Regional Manager at Wickham Care Home

We appreciate the feedback received and had already acted on ordering and implementing suitable solutions before this feedback was posted.
In the affected area, the carpet has been replaced with an appropriate floor covering which is much more suitable, easier to maintain and everything smells so much fresher now.
The lounge has also been changed around which creates even more room for activities and for those residents who enjoy the TV they can watch it without having to compete with the activities that provide popular resident engagement. Most importantly, the residents love the changes and they give the home a larger space with providing more engagement with our residents.

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Review from P B (Granddaughter of Resident) published on 6 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice, friendly and caring home. Staff are lovely, welcoming and friendly. My nan seems very happy living here and also seems very well looked after.
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Review from Bill (Son-in-law of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I are happy with my father-in-laws care.
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Review from C H (Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The hospital brought me here as I was ready to go home but I didn't have a home at the time. I was intending to stay in a hotel while looking for somewhere to rent. I didn't in the end have to find a hotel as I was brought here which in the end was a truly caring hotel. Will be sad to leave.
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Review from Roy N (Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It seems ok here! I like my walks in the garden and the foods ok. Quite happy and content and I don't want to move anywhere else.
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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for Wickham Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.434 for Wickham Care Home is calculated as follows: ( (81 Excellents x 5) + (56 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 152 Ratings = 4.434
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wickham Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

No image found

Anita Shepherd

Job Title: Home Manager Joined: 2024

I would be delighted to show you our home and discuss how we can help you. Do not hesitate to get in touch with me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham Care Home to verify any information. View our terms and conditions. Wickham Care Home has an Enhanced Service - more info.