
Mum is very happy living here all the staff are fantastic and have been a great help to me with mum.L B(Daughter of Resident/Service User)

mother has been a resident at Willowmead for nearly 5-years and has always received excellent care.M W(Daughter of Resident/Service User)

Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.A S(Son of Resident/Service User)

Mum is very happy living here all the staff are fantastic and have been a great help to me with mum.L B(Daughter of Resident/Service User)

mother has been a resident at Willowmead for nearly 5-years and has always received excellent care.M W(Daughter of Resident/Service User)

Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.A S(Son of Resident/Service User)

Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or Alzheimer's.
The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.
The staff are well- trained...
Care Provided by Wickham Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Wickham Care Home for full pricing details and T&Cs.
Contact Wickham Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Lianne Parkin (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages from 18 to 105
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (27)
Visiting
- Visitors are welcome anytime.
Parking
- On site parking available
Wickham Care Home Reviews (86)
Wickham Care Home has a Review Score of 9.4 (9.358) out of 10, based on 15 reviews in the last 2 years.
Over all time Wickham Care Home has 86 reviews.
Willowmead Care Home is a fairly basic property but the staff are excellent. My mother has been a resident for 2 1/2 years and in the many times I have visited, I have always found the staff to be friendly and professional. The lounge/dining area is always well populated and the staff mix in well and are always communicating with the residents and in a friendly way.
Thank you for your review. Yes, the team at this home are the key to its success. They will be 'over the moon' that you have noticed both their attitude and professionalism. It makes all of the difference to those who live in the home, as well as those who visit.
My Nan was moved to Willowmead Care Home during lockdown. She is at a great age and as a result, hard of hearing and sight. The staff have been taking great care of her and have been fantastic at facilitating communication between us.
Thank you for sharing your experience of moving your Nan to our care home during lockdown. Your positive experience will do much to reassure those looking for a care home during this difficult time.
The care my Nanna gets from the staff is amazing, they are always accommodating, particularly in these trying times. I was extremely apprehensive when my nan first went into care during a global pandemic, however, the carers at Willowmead Care Home have been so professional, responsible and caring.
What fantastic feedback, thank you! 'Professional, responsible and caring' what more could we ask from our team at the home. Your kind words are much appreciated.
It's a shame we have to visit in the garden. This may prove to be an issue as the weather gets worse through the autumn and winter, but I understand why.
Many thanks for your review and your understanding. We are all working so hard to keep our residents safe and well, we very much appreciate the support of family members at this time.
Our mother has been well cared for in the last 3 years. The carers ensure she is engaged and eats well. She is happy when we visit her and the home has coped well during lockdown.
Thank you very much for taking the time and trouble to review our home. Your feedback is valuable to us and helps to ensure that care and services are delivered in line with our residents' and families' expectations. The team works so hard and we very much appreciate their efforts.
It's a lovely place, especially the staff. Good all round.
Thank you for your review, it is very much appreciated.
I have found this experience really good. The staff have all been helpful and really caring and if we had any problems they sorted them out for us, so we know that my wife is truly looked after and we know that she is safer here than at home.
Thank you for your review and for sharing your comments about having your wife with us, being cared for. We very much appreciate your feedback.
Extremely helpful, very friendly, cannot fault the staff. Cleanliness is excellent.
A 5* review, how fantastic! Thank you very much for your kind comments, this will give the staff a real 'boost' !!
We have found the home to be very good and the staff and management to be excellent. My mother's care has been absolutely fantastic, she is very happy at the home. They have done an excellent job throughout the COVID period, with no cases at the home.
Thank you very much for your review, which was extremely positive. You are right, this home has been untouched by COVID, thanks to all of the measures put in place to ensure that the care team were ready for all eventualities. The support from families certainly goes a long way to encourage and...
The staff are amazing at Willowmead. They work so hard and nothing is too much trouble. The new garden is amazing, a very pleasant place to be. One care assistant in particular is fantastic.
Thank you so much for your 5* review, the team will be 'over the moon'. You are right, everyone works so hard to ensure that nothing is too much trouble and to have recognition from families really does lift their spirits.
Excellent all-round, my mother is looked after very well, no complaints.
Thank you for your 5* review. I am so pleased to hear that you feel your mother is looked after 'very well'. That is really good to know.
We are very pleased with the way you've looked after mum. She is very happy here, which is a load off our minds to know she is well cared for. The staff are very caring and have always got the residents well being as a first priority.
Thank you for your wonderful review and for highlighting the efforts which the team members go to in order to ensure that residents are their 'first priority'.
Upon being transferred the manager incorrectly filled out the wrong ' next of kin' documentation. Very unprofessional service mainly from the manager.
Dear Graham, I sincerely apologise that your experience with our home and the manager hasn't been up to standard. We have passed this on to the manager, they will be in touch in the next 48 hours so that they can manage your complaint. We hope that your opinion of us changes, we will do our very best to earn back your trust. Best regards, Sym.
They have loved her and done everything for her and during her recent decline and sad passing, they were exemplary over and above the call of duty. Never ever worried whether she was ok we knew she would be looked after - thank you all for your compassion and care and being so supportive with us.
Wonderful, thank you for your loyalty and your very kind comment - Best regards.
There are no activities for the residents and they are left to sleep in chairs whilst staff play on their phones.
They should be engaging with the residents, not their social media.
This is God's waiting room.
Hello, and thank you for your review. I can assure you that we have raised an investigation, and have contacted the manager and regional. Someone will be in touch with you shortly regarding your review. It won't be easy and it will take time but we hope that you eventually gain trust in the home once more. Right now we apologize and will resolve this matter.
I have visited Wilomead several times to see my sister with my late brother, and with other members of my family and on my own. At every visit, I have been treated with the utmost respect, all my enquiries have been answered fully by the very busy staff and on every occasion been offered very welcome refreshments by the ultra-busy staff. I not that my sister is receiving the best possible care and help that anyone could wish for. I highly recommend the home to others.
Absolutely lovely review. We're incredibly humbled by your kind words and we're glad your sister is enjoying her time with us - Best regards.
Every one of the staff I have met has been very accommodating to our family and attentive to my father.
Thank you for your feedback
There could be more entertainment for the patients as singing is very good for them.
Thank you for your review and your suggestions to improve our service.
I am very happy with the care my Mum gets at Willowmead. The care staff are excellent and treat my Mum with dignity and respect. They make her life as near to living in her own home as possible.
Thank you very much for your review!
Very good care. Helpful and considerate.
Thank you very much for your review!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 October 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 11 Aug 2026
We had such a fantastic afternoon here at Wickham Care Home recently, and it’s safe to say it was full of laughter, energy, and plenty of smiles. On 14th July,...
- 14 Jul 2026
At Wickham Care Home, our wonderful residents are always delighted to welcome animal visitors. It is not just the cuddles they enjoy, but the chance to find out all about...
- 13 Jul 2026
We had some very special visitors join us recently, and it is safe to say they stole a few hearts along the way. Lucy brought in her lovely Pomeranians, including...
There are no upcoming events for Wickham Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Wickham Care Home.
Meet the Team (1)

Lianne Parkin is the General Manager at Peverel Green Care and Wickham Care Home and has been with us since April 2024
With 20 years of experience in the care sector, Lianne Parkin began her journey as a carer at 19 and swiftly advanced to managerial positions. She has contributed to various services throughout her career, including small, medium, and large residential and nursing homes.
Lianne is known for her caring, cheerful, and positive nature, prioritising the happiness of both residents and staff. Dedicated to her work, she collaborates closely with our exceptional team to provide excellent care to all our residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham Care Home to verify any information. View our terms and conditions. Wickham Care Home has an Enhanced Service -more info.