Wickham Care Home

Wickham Bishops Road, Hatfield Peverel, Chelmsford CM3 2JL
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9.4 81 Reviews
  • Wickham Care Home, Chelmsford
Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or Alzheimer's.

The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.

The staff are well- trained and have been recognised by care quality commission as they practice safe and effective techniques when caring for their residence.

Care workers are the heart of the business. Willowmead Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Many staff are able to speak different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flower beds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show Wickham Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Wickham Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Anita Shepherd (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome anytime.

Parking

  • On site parking available

Wickham Care Home Reviews (81)

Total of 81, showing 41-60
9.4

Wickham Care Home has a Review Score of 9.4 (9.434) out of 10, based on 13 reviews in the last 2 years. Over all time Wickham Care Home has 81 reviews.

Overall Experience

  • 41
  • 30
  • 4
  • 1
  • 5

Date Published

81
10
10
13
68

Review from Pamela C (Wife of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely place, especially the staff. Good all round.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you for your review, it is very much appreciated.

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Review from Rob B (Husband of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this experience really good. The staff have all been helpful and really caring and if we had any problems they sorted them out for us, so we know that my wife is truly looked after and we know that she is safer here than at home.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you for your review and for sharing your comments about having your wife with us, being cared for. We very much appreciate your feedback.

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Review from Gillian S (Wife of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful, very friendly, cannot fault the staff. Cleanliness is excellent.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

A 5* review, how fantastic! Thank you very much for your kind comments, this will give the staff a real 'boost' !!

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Review from Beverley T (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the home to be very good and the staff and management to be excellent. My mother's care has been absolutely fantastic, she is very happy at the home. They have done an excellent job throughout the COVID period, with no cases at the home.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you very much for your review, which was extremely positive. You are right, this home has been untouched by COVID, thanks to all of the measures put in place to ensure that the care team were ready for all eventualities. The support from families certainly goes a long way to encourage and support the team through all circumstances, and they in turn can offer the same support and encouragement to residents to live every day to the fullest. Your recognition is very much appreciated.

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Review from Kate B (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing at Willowmead. They work so hard and nothing is too much trouble. The new garden is amazing, a very pleasant place to be. One care assistant in particular is fantastic.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you so much for your 5* review, the team will be 'over the moon'. You are right, everyone works so hard to ensure that nothing is too much trouble and to have recognition from families really does lift their spirits.

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Review from Sheila R (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round, my mother is looked after very well, no complaints.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you for your 5* review. I am so pleased to hear that you feel your mother is looked after 'very well'. That is really good to know.

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Review from Jean W (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the way you've looked after mum. She is very happy here, which is a load off our minds to know she is well cared for. The staff are very caring and have always got the residents well being as a first priority.

Reply from Alison Foreman, Director of Sales and Marketing at Wickham Care Home

Thank you for your wonderful review and for highlighting the efforts which the team members go to in order to ensure that residents are their 'first priority'.

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Review from Graham R (Son of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Manager smoking outside. Poor communication skills. I would not recommend this home. The residents have no regular activities and my mother had her food left in her room for days.
Upon being transferred the manager incorrectly filled out the wrong ' next of kin' documentation. Very unprofessional service
mainly from the manager.

Reply from Sym Jaj, Senior Marketing Executive at Wickham Care Home

Dear Graham, I sincerely apologise that your experience with our home and the manager hasn't been up to standard. We have passed this on to the manager, they will be in touch in the next 48 hours so that they can manage your complaint. We hope that your opinion of us changes, we will do our very best to earn back your trust. Best regards, Sym.

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Review from Valerie K (Niece of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie had been in Willowmead for getting on for 3 years. The general management and home have improved enormously over the last couple of years with new manager etc but the care quality has always been excellent, she couldn't have been better cared for.
They have loved her and done everything for
her and during her recent decline and sad passing, they were exemplary over and above the call of duty. Never ever worried whether she was ok we knew she would be looked after - thank you all for your compassion and care and being so supportive with us.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Wonderful, thank you for your loyalty and your very kind comment - Best regards.

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Review from Hayley W (Daughter-in-law of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother in law has been left unwashed in her room on continuous occasions in just her briefs eating her lunch where I have had to give her personal care myself at 1pm. I don't think this is treating her with dignity and respect which every individual deserves particularly in their 80's. The manager
was verbally condescending when I brought this matter to his attention on the telephone and would rather believe his staff than myself. I understand that dementia residents can be challenging, however, I think basic care and dignity should be paramount and clearly here this home lacks these values. I would suggest the staff have training on how to deal with challenging behaviour and the Manager needs training on how to resolve issues with relatives not compound them.
There are no activities for the residents and they are left to sleep in chairs whilst staff play on their phones.
They should be engaging with the residents, not their social media.
This is God's waiting room.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Hello, and thank you for your review. I can assure you that we have raised an investigation, and have contacted the manager and regional. Someone will be in touch with you shortly regarding your review. It won't be easy and it will take time but we hope that you eventually gain trust in the home once more. Right now we apologize and will resolve this matter.

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Review from John P (Brother of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Wilomead several times to see my sister with my late brother, and with other members of my family and on my own. At every visit, I have been treated with the utmost respect, all my enquiries have been answered fully by the very busy staff and on every occasion been offered very welcome
refreshments by the ultra-busy staff. I not that my sister is receiving the best possible care and help that anyone could wish for. I highly recommend the home to others.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Absolutely lovely review. We're incredibly humbled by your kind words and we're glad your sister is enjoying her time with us - Best regards.

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Review from S F (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every one of the staff I have met has been very accommodating to our family and attentive to my father.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you for your feedback

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Review from Janet B (Wife of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff in days and night are very good. I have only had kindness when here from both. The food good, be better but we will see.
There could be more entertainment for the patients as singing is very good for them.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you for your review and your suggestions to improve our service.

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Review from L W (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my Mum gets at Willowmead. The care staff are excellent and treat my Mum with dignity and respect. They make her life as near to living in her own home as possible.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you very much for your review!

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Review from Valerie F (Wife of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care. Helpful and considerate.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you very much for your review!

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Review from Ken C (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities are generally very good but it is the staff who make the care home as good as it is. Attention to the small details is sometimes lacking but the bigger, important issues are always addressed. It is a very demanding mix of resident's needs and I am not sure dementia and non-dementia residents
mix well?

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you very much for your review. We do have a mix of different residents and because of this, we offer taster days for the individuals to see if they feel comfortable living at the home. Please ask about 'taster days' at the Care Home.

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Review from Julia C (Daughter-in-law of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the standard of care I have seen during my visits. My family member seems content most of the time and when she is distressed this is dealt with well. The staff are of a high standard and nothing is too much trouble.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you very much for your review!

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Review from Tracey F (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here for 4 months. He had also been here for a couple of respite breaks before becoming a permanent resident. The staff have always been very good to him, and us when we visit. We asked them to change a couple of things about the way they look after Dad and they were happy to listen to
us and try to change Dad's care. This was particularly around toileting and getting him involved in activities. Dad is generally happy here and when he is not having a good day, they manage him very well and keep the family informed and involved.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Thank you very much for your review!

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Review from Linda A (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've visited twice so far. I bring a lady that I clean for in to visit a friend. It's lovely that you are able to accommodate visitors as we are only able to visit lunchtime because we live near Harwich. We are never asked to leave but in fact, are always invited to have lunch. The lunch is freshly
cooked and served by carers. The residents are treated with dignity and encouraged and helped to eat when they are unable to.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

Lovely comments, thank you.

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Review from Jenny W (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff. They are aware of Mum's needs in day to day care. Staff are also aware of the need to support her where needed. Always welcoming girls.

Reply from Melissa Lawerence, Marketing Coordintaor at Wickham Care Home

We are glad that you find our staff welcoming and aware of your mum's needs. We truly appreciate your feedback, many thanks.

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Current Review Score: 9.4 (9.434)

Overview of Review Score

The Review Score of 9.4 (9.434) out of 10 for Wickham Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.434 for Wickham Care Home is calculated as follows: ( (81 Excellents x 5) + (56 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 152 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wickham Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (1)

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Anita Shepherd

Job Title: Home Manager

Joined: 2024

I would be delighted to show you our home and discuss how we can help you. Do not hesitate to get in touch with me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wickham Care Home to verify any information. View our terms and conditions. Wickham Care Home has an Enhanced Service - more info.