Brenalwood

Hall Lane, Walton on the Naze CO14 8HN
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9.8 59 Reviews
  • Brenalwood, Walton on the Naze
Brenalwood is a purpose-built residential home, situated close to the sea and shops and accommodates 36 residents on two floors. An eight-person passenger lift is available for residents on the first floor.

There are 32 single and 2 double rooms. All have en-suite facilities, phone points, nurse call points, and are individually furnished.

There are front and rear accessible gardens with bird aviary and rabbit enclosure and fish pond.

A variety of activities and entertainment is provided weekly, plus occasional outings to places of interest. A chiropodist visits the home every 6 weeks.   

Visiting is restricted due to the Covid 19 pandemic. Please contact the home manager for up to date details on the visiting policy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1040 – £1040
  • Self-Funded Residential Dementia Care: £1040 – £1040
  • RESPITE Self-Funded Residential Care: £1040 – £1040
  • RESPITE Self-Funded Residential Dementia Care: £1040 – £1040

These prices are only a guideline, please contact Brenalwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kana Thiru (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (34)

Brenalwood Reviews (59)

Total of 59, showing 1-20
9.8

Brenalwood has a Review Score of 9.8 (9.750) out of 10, based on 25 reviews in the last 2 years. Over all time Brenalwood has 59 reviews.

Overall Experience

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Review from J C (Daughter of Resident) published on 11 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful food, Ice cream Best quality, drinks constant, friendly staff, helpful, attentive Jolly and laughter.
I have to seriously get '6' buses to get here even though my mum has passed, just to see her friends.

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Review from K T (Daughter of Resident) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the experience I receive when I visit my dad at this care home.
I can see big improvements have happened, especially since the manager has come on board.
The welcome I receive when I arrive is very touching and I always feel at home and I always feel I can approach the manager
and the amazing carers at all times.
Thank you keep up the great work!

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Review from J C (Sister of Resident) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly and I am always received warmly and respectfully - made to feel welcome. My sister seems will-cared for and always looks clean and healthy. She responds well to the carers and genuinely is fond of them. With prompting her memory of parts of our past is good and she is settled here.
When she first came into Brenalwood, she was very agitated - this only happens occasionally nowadays.

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Review from Denise B (Friend of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely caring + kind. I feel very peaceful when I come there.

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Review from K T (Resident) assisted by family/friend published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to be here. The staff are very friendly and helpful. I can ask for what food I want and they will get it for me. I feel safe and comfortable, my room is very nice and clean.

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Review from F M (Daughter of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been living at Brenalwood Care Home for a year. We are very happy indeed with her care. The staff are friendly and extremely caring. Our moth loves all the activities and is always well presented and comfortable and our family loves the welcoming atmosphere - we can pop in anytime: and
it's fantastic to see our mum smiling and happy - especially at the music events! We are very glad we found Brenalwood!

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Review from M M (Granddaughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With granny staying here in Brenalwood is all v.good, staff here are very friendly, very nice, Food are all v.good, facilities are v.good. Granny's bedroom is nice and clean. Over all experience is excellent. Thanks.

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Review from Simon T (Son of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is of a high quality on a 24/7/365 basis. If at any time there has been a problem, the care home has always telephoned me with an update of the problem, care and well-being. Day and or night time it gives me peace of mind.

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Review from Fergus M (Son of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very nice care home with patient staff that keep all the residents healthy and happy. I have seen a few care homes, and Brenalwood makes every effort to ensure good stimulation in addition to rest and relaxation.

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Review from N W (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager has arrived I receive regular updates from the care staff as to mum's wellbeing. This is welcomed given I live over the other side of the country I cannot visit easily.
All the staff are very caring.

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Review from Stephen T (Son of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident here since late January 2024 due to his Dementia. The staff are wonderful & care for my father's needs & look after him & all the residents.
There are many activities held each day for the residents & when we visit my father they always offer us refreshments or something
to eat if they are serving food or snacks.
We are always keeped informed about any issues if they arise and very happy with the care my father receives at Brenalwood.
We are grateful for the care & hard work all the staff give my father here.

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Review from Fran R (Daughter of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Brenalwood for just over a year, she has cognitive impairment and nursed in bed.
From the very first day all staff have treated mum and her family with the utmost respect and kindness and nothing is too much trouble.
She was put on the end of life care pathway last Feb
'24 and we thought we were going to lose her last year but due to the amazing care from the staff, we are lucky enough to still have her.
She is now able to eat solid food and the staff go out of their way to provide foods to tempt her appetite, they are all so patient with her.
I can only visit once a week but the manager keeps me updated and informed of any changes, mums key worker also tells me how she has been in the week.
My family feel blessed that mum was placed in this home

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Review from C A (Son of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my relative in the care home I always find the staff in good spirits and forthcoming with any information I need to be told about.
My relative also has good things to say about the staff, telling me how well he is looked after considering his ailments.

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Review from J T (Daughter of Resident) published on 24 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care my mother is receiving in this care home.
The staff are very friendly and helpful. If there is anything she needs I can ask and they will get it for her.

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Review from Carolyn M (Friend of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made to feel welcome.
I have enjoyed getting to know the staff and other family members.
The new/recent management team have made a difference to the environment of the home. The atmosphere is much calmer and the resident seem more settled.

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Review from Shazz W (Sister of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is so happy here its so nice to see her well looked after, the staff that look after her are so good with her & also they all make you feel very welcome, its a very friendly place to sit & talk to my sister and some of the lady's around her, All the staff are very kind & chef is great she
cooks a lovely dinner, At the party's everyone are great its good fun, also I bring my little dog stay with me & she is made very welcome everybody loves to see her. :)
I can't fault anything its a lovely place, well done All!!

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Review from Carol L (Friend of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been visiting for one year now and everything inproved it is a become very nice in there staff are excellent and home is much tieding now.

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Review from J R (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that at the Brenalwood Care Home, the staff have provided professional care and the highest level of dedication to their work. In very challenging situations and physical tasks, it can be difficult to constantly maintain standards. I can not praise them enough for how they have helped
my mum and sup[ported her in difficult times.

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Review from Sandra M (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Brenalwood for about 9 months, she was the grand old age of 96 years. She was treated very kindly, as she couldn't do much for herself, the staff were great with her, and when she passed in November they sat with her until I got there. She died with me there as she didn't want to die alone.
I can only say good things about the staff, they were also very kind to me.

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Review from J W (Mother of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with all the care and attention our daughter gets in what she calls, her home. She loves doing most of the activities. The food, she loves and the chef is very good. Our daughter likes all of the carers, they always make her laugh. She takes her medication with no problem. The staff
even look after us when we visit.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Brenalwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Brenalwood is calculated as follows: ( (229 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 296 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brenalwood is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

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Kana Thiru

Job Title: Registered Manager

Joined: 2005

I am the Care Home Manager at Brenalwood, bringing over 20 years of management experience in both Nursing and Residential homes. As a trained geriatric nurse, I have extensive experience supporting individuals with learning disabilities, dementia, and chronic illnesses. My deep understanding of CQC regulations and legislation ensures compliance and the highest standards of care. I am a highly professional, dynamic, and detail-oriented leader, known for my easy-going nature and strong ability to build and maintain positive relationships with colleagues and senior managers alike. My leadership extends across multiple sites, where I proactively manage daily operations and address challenges effectively. In 2015, I was honoured with the ‘Carer of the Year’ award by Richmond Council, who described me as “an exemplary home manager whose professionalism and management skills have benefited many residents over the years. He makes a personal commitment to improve the level of care offered wherever possible.”

Frequently Asked Questions about Brenalwood

What types of Care is Brenalwood registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brenalwood have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Brenalwood?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brenalwood to the centre of Walton on the Naze?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brenalwood to verify any information. View our terms and conditions. Brenalwood has an Enhanced Service - more info.