Brenalwood

The staff are very friendly and helpful. If there is anything she needs I can ask and they will get it for her.

I can't fault anything its a lovely place, well done All!!

Been visiting for one year now and everything inproved it is a become very nice in there staff are excellent and home is much tieding now.

I have always found that at the Brenalwood Care Home, the staff have provided professional care and the highest level of dedication to their work. In very challenging situations and physical tasks, it can be difficult to constantly maintain standards. I can not praise them enough for how they have helped my mum and sup[ported her in difficult times.

My mum was in Brenalwood for about 9 months, she was the grand old age of 96 years. She was treated very kindly, as she couldn't do much for herself, the staff were great with her, and when she passed in November they sat with her until I got there. She died with me there as she didn't want to die alone. I can only say good things about the staff, they were also very kind to me.

I am really pleased with all the care and attention our daughter gets in what she calls, her home. She loves doing most of the activities. The food, she loves and the chef is very good. Our daughter likes all of the carers, they always make her laugh. She takes her medication with no problem. The staff even look after us when we visit.

Mum was placed there by social services from the hospital. We found the home to be clean, the food was excellent and the staff made us feel very welcome. Mum was very happy. Overall five-star treatment.

All of the carers are so kind and have so much patience for everyone in the home. Since my mum has been here there is nothing too much for them to do.

My brother arrived shortly before the home was judged to require improvement by the CQC. We found it fine, though the new management did improve the regime. I found the staff caring and compassionate, clearly displaying their vocations to residents. They were patient and very hardworking and many went above their paid call of duty to ensure my brother's needs were met and make him comfortable in his home. The staff were good at listening to any concerns I had and kept me updated. There was one issue following my brother's discharge from the hospital where the protocol was followed but needed common sense and intelligence to see through a negligent discharge note.

Get TVs in rooms and downstairs with films, sport etc. stop the boredom.

I sincerely thank all the staff, from the cleaners, care staff, kitchen staff, care taker and manager from the bottom of my heart.

We attended a Hawaiian party yesterday for residents and family. When we arrived, all the staff greeted us and chatted with us. The singer was great and all the staff got involved with the residents singing and dancing. Drinks were served all afternoon for residents and families. The food that was made by the staff looked amazing and tasted very good, this was served to everyone or you could help yourselves. Overall, a fantastic day was had by all including residents and staff.

My dad called this his family home and liked the food and activities. Also liked the trips put to the garden centre.

The staff and management have made my dad and my family more than welcome. They helped him settle quickly and adapt well to suit his wants and needs.

I have always felt that the staff at Brenalwood have been committed to the care of their residents. However, the home has been looking "tied" and in need of modernisation as well as the attention given to the catering - which was sadly basic. Since a recent CQC inspection and change of manager, vast improvements have been made in the overall appearance of the home, the standard of catering was raised and the introduction of a meaningful activities programme. The staff have remained constantly excellent!

Personally, I have been very impressed with the staff and processes upheld by Brenalwood. Patients can be very demanding and not have a concept of time, but the staff do their best to overcome these concerns. It would be helpful if staff had a name badge on their uniforms. Thank you.

Seven months have passed since my mum passing away and every day is just as hard and painful. Myself, sister and my dad have lost my dad's wife of 68 years. My mum went in for two weeks respite, enough said, work it out yourself. I hope the staff at this home just give us a little thought on Christmas Day, how we must be feeling. Just needed to write this down as one of my bad days. Merry Christmas to all the residents at Brenalwood.

I have found this care home to be beneficial to the health of my brother. They have at all times in my opinion endeavoured to meet all his requirements despite the fact he can be extremely difficult at times. The staff are friendly and helpful and a pleasure to deal with.

She was well looked after.

My Mum is very happy at Brenalwood where she has lived for the last two years. The care provided is excellent and the staff are very kind to Mum. There are also plenty of activities provided for residents. A trip to the beach with a picnic lunch in September was much enjoyed by all who were able to go along.