
Aunty has everything she needs for her care on a day to day basis and I cannot thank them enoughSue D(Niece of Resident/Service User)

The staff were very caring and conscientious.John T(Partner of Resident/Service User)

The staff are always friendly and accommodating.C B(Daughter of Resident/Service User)

Aunty has everything she needs for her care on a day to day basis and I cannot thank them enoughSue D(Niece of Resident/Service User)

The staff were very caring and conscientious.John T(Partner of Resident/Service User)

The staff are always friendly and accommodating.C B(Daughter of Resident/Service User)

Brenalwood is a purpose-built residential home, situated close to the sea and shops and accommodates 36 residents on two floors. An eight-person passenger lift is available for residents on the first floor.
There are 32 single and 2 double rooms. All have en-suite facilities, phone points, nurse call points, and are individually furnished.
There are front and rear accessible gardens with bird aviary and rabbit enclosure and fish pond.
A variety of...
Care Provided by Brenalwood
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact Brenalwood for full pricing details and T&Cs.
Contact Brenalwood to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Regal Care Trading Ltd
- Private Owned
Person in charge
- Kana Thiru (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1999
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (34)
Brenalwood Reviews (63)
Brenalwood has a Review Score of 9.7 (9.742) out of 10, based on 26 reviews in the last 2 years.
Over all time Brenalwood has 63 reviews.
I can't fault anything its a lovely place, well done All!!
Been visiting for one year now and everything inproved it is a become very nice in there staff are excellent and home is much tieding now.
I have always found that at the Brenalwood Care Home, the staff have provided professional care and the highest level of dedication to their work. In very challenging situations and physical tasks, it can be difficult to constantly maintain standards. I can not praise them enough for how they have helped my mum and sup[ported her in difficult times.
My mum was in Brenalwood for about 9 months, she was the grand old age of 96 years. She was treated very kindly, as she couldn't do much for herself, the staff were great with her, and when she passed in November they sat with her until I got there. She died with me there as she didn't want to die alone. I can only say good things about the staff, they were also very kind to me.
I am really pleased with all the care and attention our daughter gets in what she calls, her home. She loves doing most of the activities. The food, she loves and the chef is very good. Our daughter likes all of the carers, they always make her laugh. She takes her medication with no problem. The staff even look after us when we visit.
Mum was placed there by social services from the hospital. We found the home to be clean, the food was excellent and the staff made us feel very welcome. Mum was very happy. Overall five-star treatment.
All of the carers are so kind and have so much patience for everyone in the home. Since my mum has been here there is nothing too much for them to do.
My brother arrived shortly before the home was judged to require improvement by the CQC. We found it fine, though the new management did improve the regime. I found the staff caring and compassionate, clearly displaying their vocations to residents. They were patient and very hardworking and many went above their paid call of duty to ensure my brother's needs were met and make him comfortable in his home. The staff were good at listening to any concerns I had and kept me updated. There was one issue following my brother's discharge from the hospital where the protocol was followed but needed common sense and intelligence to see through a negligent discharge note.
Many thanks to all the staff for everything you do.
Get TVs in rooms and downstairs with films, sport etc. stop the boredom.
Since the new manager has taken over and the improvement works have been carried out, I can only say its a very positive move and very welcomed.
I sincerely thank all the staff, from the cleaners, care staff, kitchen staff, care taker and manager from the bottom of my heart.
We attended a Hawaiian party yesterday for residents and family. When we arrived, all the staff greeted us and chatted with us. The singer was great and all the staff got involved with the residents singing and dancing. Drinks were served all afternoon for residents and families. The food that was made by the staff looked amazing and tasted very good, this was served to everyone or you could help yourselves. Overall, a fantastic day was had by all including residents and staff.
My dad called this his family home and liked the food and activities. Also liked the trips put to the garden centre.
The staff and management have made my dad and my family more than welcome. They helped him settle quickly and adapt well to suit his wants and needs.
I have always felt that the staff at Brenalwood have been committed to the care of their residents. However, the home has been looking "tied" and in need of modernisation as well as the attention given to the catering - which was sadly basic. Since a recent CQC inspection and change of manager, vast improvements have been made in the overall appearance of the home, the standard of catering was raised and the introduction of a meaningful activities programme. The staff have remained constantly excellent!
Personally, I have been very impressed with the staff and processes upheld by Brenalwood. Patients can be very demanding and not have a concept of time, but the staff do their best to overcome these concerns. It would be helpful if staff had a name badge on their uniforms. Thank you.
Seven months have passed since my mum passing away and every day is just as hard and painful. Myself, sister and my dad have lost my dad's wife of 68 years. My mum went in for two weeks respite, enough said, work it out yourself. I hope the staff at this home just give us a little thought on Christmas Day, how we must be feeling. Just needed to write this down as one of my bad days. Merry Christmas to all the residents at Brenalwood.
I have found this care home to be beneficial to the health of my brother. They have at all times in my opinion endeavoured to meet all his requirements despite the fact he can be extremely difficult at times. The staff are friendly and helpful and a pleasure to deal with.
I feel the facilities and food were good.
I was able to visit her every day until the lockdown
The staff were very caring and conscientious.
She was well looked after.
My Mum is very happy at Brenalwood where she has lived for the last two years. The care provided is excellent and the staff are very kind to Mum. There are also plenty of activities provided for residents. A trip to the beach with a picnic lunch in September was much enjoyed by all who were able to go along.
Mum is 90, has dementia and has been living at Brenalwood for a year. I've always felt that the carers want to do their best for her. She enjoys taking part in the different activities arranged for the residents. Today I was invited to join them for a trip to the beach for a picnic at a beach hut. I believe most of the residents came for at least part of the day and the carers worked hard to make sure everyone enjoyed themselves. I am always made very welcome at Brenalwood and when I leave, I am happy that I am leaving Mum somewhere she is safe, well looked after and (something that is important to me) allowed to be herself.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Brenalwood.
There are no upcoming events for Brenalwood.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Regal Care Trading Ltd
- 28 Feb 2020Recipient: Regal Care Trading Ltd
- 28 Feb 2019Recipient: Regal Care Trading Ltd
Accreditations
There are no accreditations posted yet for Brenalwood.
Meet the Team (1)

I am the Care Home Manager at Brenalwood, bringing over 20 years of management experience in both Nursing and Residential homes. As a trained geriatric nurse, I have extensive experience supporting individuals with learning disabilities, dementia, and chronic illnesses. My deep understanding of CQC regulations and legislation ensures compliance and the highest standards of care. I am a highly professional, dynamic, and detail-oriented leader, known for my easy-going nature and strong ability to build and maintain positive relationships with colleagues and senior managers alike. My leadership extends across multiple sites, where I proactively manage daily operations and address challenges effectively. In 2015, I was honoured with the ‘Carer of the Year’ award by Richmond Council, who described me as “an exemplary home manager whose professionalism and management skills have benefited many residents over the years. He makes a personal commitment to improve the level of care offered wherever possible.”
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