
Aunty has everything she needs for her care on a day to day basis and I cannot thank them enoughSue D(Niece of Resident/Service User)

The staff were very caring and conscientious.John T(Partner of Resident/Service User)

The staff are always friendly and accommodating.C B(Daughter of Resident/Service User)

Aunty has everything she needs for her care on a day to day basis and I cannot thank them enoughSue D(Niece of Resident/Service User)

The staff were very caring and conscientious.John T(Partner of Resident/Service User)

The staff are always friendly and accommodating.C B(Daughter of Resident/Service User)

Brenalwood is a purpose-built residential home, situated close to the sea and shops and accommodates 36 residents on two floors. An eight-person passenger lift is available for residents on the first floor.
There are 32 single and 2 double rooms. All have en-suite facilities, phone points, nurse call points, and are individually furnished.
There are front and rear accessible gardens with bird aviary and rabbit enclosure and fish pond.
A variety of...
Care Provided by Brenalwood
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact Brenalwood for full pricing details and T&Cs.
Contact Brenalwood to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Regal Care Trading Ltd
- Private Owned
Person in charge
- Kana Thiru (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1999
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (34)
Brenalwood Reviews (63)
Brenalwood has a Review Score of 9.7 (9.742) out of 10, based on 26 reviews in the last 2 years.
Over all time Brenalwood has 63 reviews.
I am very happy that my nan's remaining time will/is spent at this care home.
They keep the house clean and deal with any mishaps as they arise.
I do believe it would ease the staff's load if they had additional staff/carers and a cleaner in the evening/night time, so the carers don't have to clean up and do their own job.
My aunt receives adequate care from hard working and friendly staff.
I am very happy with the care the staff give my mother. My mother seems quite content at Brenalwood. She has a nice room, which has a good view of the garden.
My mother has been happy at Brenalwood and her particular needs have always been catered for, with regards to comfort and health. The staff are always friendly and accommodating.
Senior staff go over and above their job roles for Aunty and other residents and are a credit to the home as not only have they made Aunty feel part of one big family they also have made me feel so comfortable when visiting. Senior staff go out of their way to make sure Aunty has everything she needs for her care on a day to day basis and I cannot thank them enough for the hard decision we had to make in putting Aunty in a home at 98, but they have made this an easier decision with having given excellent care.
My husband has resided in Brenalwood care home for 2 1/2 years. I have been very pleased with the care and support of everyone. I cannot fault the care staff. My husband is extremely poorly now, he is treated with dignity and humour (which is extremely important). Wherever possible the senior carers work hard to make sure he is pain-free and comfortable. They are very good and they are supporting me as well. Nothing is too much trouble for everyone. The manager is approachable, supportive, has a wonderful way of reassuring my husband and me, but it's everyone - it's a home from home, family and friends are always welcomed. The whole staff try very hard to care and make it a happy family place. I would recommend this home.
Well done everyone. You all work very hard.
Pleased with the care that my dad receives. He is well looked after here and has settled very well. The staff are all family and there is a nice atmosphere.
However, the staff at the home made Mum very welcome and did everything they could to ensure she was comfortable.
We could ring or visit at any time of the day or night if we wished.
Mum has settled really well and is always happy when we visit - Mum thinks that she is still in her own home.
My mother and father are both residents, they receive excellent care. The carers are always on hand and nothing is too much trouble for them.
Mum came to Brenalwood at very short notice for respite so that as mums main carer, I could have a much-needed break. I was very upset at having to leave mum there but left her reassured that she would be well cared for. All the staff are wonderful and put all at ease. Mum has settled in so well and we can visit and ring anytime, day or night if we wish. Brenalwood is like a big happy family. I can't thank them enough.
My mum always seems very peaceful when I visit. She has been given a quiet area of the main room which suits her well. Staff are friendly and courteous and treat the residents with respect. I feel mum is in the best place for her and is being well cared for.
Food well cooked and presented, staff helping with feeding where required.
First class!
My mother has been a resident since November 2015. She has been very well cared for and the staff have been excellent. I feel my mother was lucky to have been so well cared for at the ned of her days. Sadly she passed away on 16th March.
Having spent ten days over the Christmas and New Year with my partner at Brenalwood, I could not fault the care and love that was shown to the residents by the care staff. The kitchen staff were also helpful. The meals were nicely presented and every need catered for with a choice of menu, with a well-balanced diet. The decor and rooms could be improved but I felt the main thing of a care home is a good caring staff which Brenalwood has. The manager has tried to make it like a family unit and I think this has been achieved. I would highly recommend.
Each and every member of staff treats me with respect and are very aware of my wish to remain as independent as possible, help is always discreetly at hand.
Meals are a very important part of the day and they are of an extremely high standard, well balanced and very much to the palate of the older person. Extra helpings, snacks, drinks and fresh fruit is always available. The general feel of this home is a small family unit full of laughter and love. Obviously, improvements could be made but for me this is very much my home and I wouldn't change it.
The main thing that I find so comforting about dad being at Brenalwood is how happy he is there. It is always apparent when I visit that he has great relationships with the staff. The staff are definitely the heart of Brenalwood's success. The decor may be dated but don't judge a book by its cover. The home always smells clean and fresh which is the best sign of cleanliness and the care dad receives is second to none.
We arrived at Brenalwood to take my stepfather out to lunch and all the residents were sitting quietly. Some were being assisted to help them eat their lunch. Over all it seemed to be a calm and settled atmosphere.
All the staff are caring, friendly and like a second family to her, nothing is too much trouble. She joins in all the activities on offer, especially likes the sing a longs and dance activities. I would have no reservations in recommending this care home knowing that your loved one is in a caring and safe environment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Brenalwood.
There are no upcoming events for Brenalwood.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Regal Care Trading Ltd
- 28 Feb 2020Recipient: Regal Care Trading Ltd
- 28 Feb 2019Recipient: Regal Care Trading Ltd
Accreditations
There are no accreditations posted yet for Brenalwood.
Meet the Team (1)

I am the Care Home Manager at Brenalwood, bringing over 20 years of management experience in both Nursing and Residential homes. As a trained geriatric nurse, I have extensive experience supporting individuals with learning disabilities, dementia, and chronic illnesses. My deep understanding of CQC regulations and legislation ensures compliance and the highest standards of care. I am a highly professional, dynamic, and detail-oriented leader, known for my easy-going nature and strong ability to build and maintain positive relationships with colleagues and senior managers alike. My leadership extends across multiple sites, where I proactively manage daily operations and address challenges effectively. In 2015, I was honoured with the ‘Carer of the Year’ award by Richmond Council, who described me as “an exemplary home manager whose professionalism and management skills have benefited many residents over the years. He makes a personal commitment to improve the level of care offered wherever possible.”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brenalwood to verify any information. View our terms and conditions. Brenalwood has an Enhanced Service -more info.