Colne House Care Home

Station Road, Earls Colne, Colchester CO6 2LT
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9.9 99 Reviews
  • Colne House Care Home, Colchester
Colne House Care Home is situated in the village of Earls Colne, and the Georgian building is set within spacious landscaped gardens with views of Colne Valley.

The care at Colne House places a special emphasis on Dementia and Mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home.

The home cares for up to 38 people, and promotes the need for the resident to feel safe in the homely environment. The staff are available 24 hours a day and understand the importance of maintaining the emotional, social and spiritual wellbeing of the people in their care, adapting the level of care to each individual.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.
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Care Provided by Colne House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1750
  • Self-Funded Residential Dementia Care: £1450 – £1750
  • RESPITE Self-Funded Residential Care: £1450 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £1750

* Subject to assessment

These prices are only a guideline, please contact Colne House Care Home to find out the exact price for your requirements.

Contact Colne House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Colne House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Victoria Franklin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Colne House Care Home Reviews (99)

9.9

Colne House Care Home has a Review Score of 9.9 (9.912) out of 10, based on 60 reviews in the last 2 years.
Over all time Colne House Care Home has 99 reviews.

Overall Experience
  • 86
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Date Published
  • 99
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Reviewer Connection to Colne House Care Home
  • 33
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Total of 99, showing 21-40
Review from F E (Daughter of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my family members are getting. The staff are attentive to individual needs, staff always make you feel welcome, and nothing is too much trouble. If I ever ended up in a home myself, I would want to be somewhere like Colne House.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your lovely review, nothing pleases us more than to see loved ones together. We look forward to seeing you again very soon.
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Review from Shaun L (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Colne House staff are exceptional because they act as if they are guests in the residents house and ensure the environment is kept homely and friendly. It was assuring to see how respectful and personable every staff member is towards the residents of the home.
I chose Colne House for my mother as
I was once a service provider (music sessions) and of all the homes I went into to deliver this service, not a single home came anywhere close to the high standards of care I have witnessed at Colne House.
Residents, whatever stage of their condition, are loved and cared for as if they were the staff's own family. The warmth of the staff is clearly the culture of Colne House and must be highly prioritised within their training. This warmth is tangible and can be felt as I pass through the building to see my mother. My mother is in last stages of her dementia and bed bound yet I am eternally grateful and assured that she is in the best home she could possibly reside in.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your amazing review, staff at Colne really do go above and beyond for our wonderful Colne family. We love coming in every day to ensure all have the care and support they need. They say that if you love your job it shouldn't feel like work. I personally spend my day in my second home. Your support is greatly appreciated, mum is a huge part of Colne house, and we look forward to seeing you again soon.
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Review from Amanda F (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and has been at Colne House for 2 years. The staff have been wonderful with her, and I have been impressed by how personalised her care has been, adapting to her changing needs. Lots of care and attention is spent on making the home look lovely - the Christmas decorations are spectacular!
Mum has had plenty of opportunities to join in activities including an outing today to the local garden centre coffee shop, which she loves! Colne House feels like a warm, friendly home rather than an institution. We have been very happy with mum's care there.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your lovely review, Mum is a valued member of the Colne family, we love how she puts her all into our events and visits from entertainers, she is very thoughtful to her friends and ensures we are all doing what we need to. We look forward to seeing you soon.
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Review from L H (Son-in-law of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say about this amazing home? Compassion. Empathy, caring nature from the whole team. I have been fortunate enough to meet and see the team in action. The manager is an amazing home manger and completely understands the residents and family needs. My mother in law is in a safe comfortable
and loving environment. The staff are passionate about what they do. Thank you, what you do makes my wife feel comforted that her mum is being well cared for.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your amazing review, the staff at Colne love each and everyone of our residents as if they were there very own. I feel very privileged to work with such amazing staff and have the best residents and support of their families. I am so pleased to know you and your beautiful wife feel comfortable with us caring for your mum. We look forward to seeing you again very soon.
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Review from S B (Daughter-in-law of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home, staff really care for all residents and treat residents and relatives like family. Well run home with plenty of activities to keep the residents stimulated. Very clean and welcoming home!
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your review, we love seeing you when you visit your father in law. We hope to see you very soon.
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Review from Anthony W (Friend of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given to my very old friend.
Excellent staff showing incredible kindness, consideration and dignity.
Excellent cleanliness at every visit.
All in all excellent, by far the very best care home I have ever visited.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your wonderful review, we are so happy you are pleased with our home. Staff work really hard to make Colne a homely environment for all who stay and visit. We hope to see you again soon.
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Review from F D (Niece of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Colne House for over a year and I'm extremely happy with the care she receives and the friendship of the staff towards her. I feel she is in safe and professional hands and is well looked after. The staff keep me fully informed and when I visit it doesn't feel like a care facility
but a warm and welcoming home.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your lovely review, we love seeing you when you visit, hope to see you again soon.
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Review from Gary N (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Colne House for a year now. She has dementia and I have to say it was the best decision we made. The staff are very well led and the care given is outstanding. Staff are very kind and loving and if I ever need to move to a care home this is exactly the type I'd like to live in.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your lovely review, mum has settled so well. Thank you for your support we always look forward to seeing you.
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Review from Karen M (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Colne House for about 18 months now and is the happiest she's been for years. She settled in straight away and has never looked back. The guilt we all feel when we can no longer cope with looking after a relative is soon alleviated when you see how well they are looked
after and the benefit of being with others, socialising, joining in activities and day trips organised by Colne House. The loneliness and isolation she felt when still in her own house, which manifested as anxiety and compulsive behaviour, are now a thing of the past. The staff are like one big family and all seem to go the extra mile to ensure the residents are happy and comfortable (as well as the visitors!). Mum has a dementia dog which never leaves her side; the staff all treat Tush as though he's a real dog too.
Due to the dementia, my mum is not the same person she was, but she is happy, secure, well fed and content, an absolute joy to be with, since moving to Colne House.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for this wonderful review, mum is such a joy and yes we all love Tush!! Mum is an absolute wonder nothing stops her and we love how she participates in our outings. Staff at Colne really are the best, we look forward to seeing you again very soon.
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Review from J C (Son-in-law of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been at Colne House since August, and he is cared for so well.
The staff are amazing and so kind nothing is ever to much.
The home is absolutely spotless we are always made to feel extremely welcome when we visit and not only is it great to have my father in law so close, it's
great to see all the other residents to.
Having my father in law so well cared for has taken a huge strain off my wife who cared for her dad for a long time.
She can now visit and just spend time with her dad and she loves all the staff and residents to, also one member of staff in particular makes great cup of coffee.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your lovely review, we are so pleased we have taken away the stress and your wife can enjoy her visit. Staff at Colne house go above and beyond to ensure residents and families are happy. We are so pleased you enjoy our coffee, we look forward to seeing you again soon!
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Review from Michael W (Son of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is 103 years old and has been in Colne House for almost 3 years. Despite his dementia and lack of mobility, the carers attempt to include him in many of the ongoing activities that they run each week. Each time we visit him, he is up and dressed and normally sitting in the common room, where
he spends his day except for visits to the dining room to eat his meals.
I cannot fault the care and attention that he gets every day. The staff really care and it shows through.
I cannot imagine my father being in a better or more caring place than Colne House and would thoroughly recommend it to anyone that is seeking such a facility.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your review. We are amazed by dad every day, he has achieved so much. His visit to the beach with his sister was a huge step for him last year, thanks to our new adapted Kingsley mini bus we are able to offer these experiences, that may not have been achievable before. We look forward to taking them both to the beach again this year. It is always a pleasure to see you when you visit, see you again soon.
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Review from S K (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved here in July 2024, albeit reluctantly, she has been welcomed with open arms. The staff are so kind and obviously love their job as they all been there years. The home is clean, warmly decorated and so many staff on duty at any time. It's like a 5-star hotel. If I had to choose somewhere
for me, this would be the place. Highly recommended.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeWhat a lovely review, thank you. Mum is such a character in the home, she makes us smile everyday. Staff go above and beyond to welcome new residents and make them feel part of our family, but the joy mum and all our residents bring to the home makes our jobs even more enjoyable. We look forward to seeing you again soon.
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Review from Laura M (Granddaughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend this care home enough. If you are looking for a home in the area for your loved one then look no further. The staff are amazing, so attentive and caring. They treat their residents like they are their own family. The home itself is lovely, set on beautiful grounds. It has a really
lovely homely feeling with a really nice welcoming atmosphere. I know that my nan is always very well looked after here. The meals which are offered are great, home is really clean and there are always activities taking place. The staff also take the residents out to various places, which is lovely. I only have positive things to say, it's an all round amazing care home.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your wonderful review, the staff at Colne House work so hard. I will ensure they all read this. It's always lovely to see family visiting the home, we look forward to seeing you again very soon. We love our activities and our outings they really are special.
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Review from D V (Son of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Colne House since January 2024.
She always said that she never wanted to go into care and we were very concerned when it became increasingly evident that she could no longer cope at home. It has been a huge relief to know that she is safe and well looked after. She
adapted to her new environment surprisingly quickly.
The manager and staff are very caring and supportive. The home is welcoming and we are always offered a drink after the long drive to visit.
Keep up the good work team.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your kind review, it is always a pleasure to see you when you visit, mum loves seeing her boys. Staff at Colne pride themselves in providing a homely environment. We look forward to seeing you again soon.
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Review from K M (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been here for about three years now and I cannot fault the service he is receiving.
I take comfort in knowing that he is being well looked after in a safe, friendly and happy environment.
The food is all homemade and tastes great and there are many activities for him to get involved in, as
well as day trips.
The staff are all amazing and look after us at the same time.
As dad can no longer live at home, this is definitely the next best alternative.
Thank you.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your wonderful review. Staff always go above and beyond to ensure our residents are well looked after and the home is clean and tidy.
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Review from Charlotte P (Niece of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give 100 stars that still wouldn't be enough. Cannot thank the staff enough for their kindness to myself and my family as well as my aunt. They have gone above and beyond to ensure all her needs and wants were met. The home is always clean, tidy and welcoming, with a lovely homely feel. Staff
and management are amazing and we really are so lucky to have their support and care. Cannot fault Colne House, can only give an outstanding recommendation. We really have been overwhelmed with their caring, kind and can do attitude. Thank you all.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your wonderful review, the staff always go above and beyond for our residents. We have a fantastic team who love all our residents like their own family.
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Review from J B (Relative of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Family member was admitted here whilst my in-laws were out of the country. She was so well looked after, she really enjoyed her time here and truly misses all the carers who were absolutely amazing. She loved it so much she thought she was spending time in a hotel.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your review, staff at Colne House go above and beyond to help all residents. Nan was a great character, we look forward to her coming back.
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Review from S B (Grandson of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan absolutely loved her stay, they were so kind, fun, and welcoming she felt so comfortable. I cannot thank the staff enough for giving my nan the best time. She felt safe and knew help was always at hand. Every time I visited she was singing and socialising it really was a blessing to see her so
happy.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your review, staff at Colne love singing and dancing with the residents, Colne really is a special place.
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Review from Vanessa K (Niece of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Colne House is a very pleasant care home and the majority of the staff are helpful and caring, however I did witness an occasion when this did not meet the required expectations and lacked professionalism.
Recently it has been evident that staff are over stretched - my Uncle needed to use the bathroom
and there were no members of staff on the floor so I went to the office to request a member of staff.
The facility regarding the lift is totally unacceptable - the majority of the time it is not functioning and on one occasion was out of order for weeks.
Activities and outings have improved.
Wifi connection would be beneficial as my Uncle always asks me to research things on the internet.
We are more than happy to discuss with a member of the Kingsley Healthcare Management Team.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your review, we take any concerns about the home very seriously. We exceed the requirements of staff within the home, staff go above and beyond to ensure all residents' needs are met. Unfortunately, we have had some mechanical issues with our lift, however, all residents had access to equipment so they were not isolated, and staff were accommodating to residents who chose to use it. As a company, we identified this and sourced a new company to maintain our lifts. We've had occasions where the lift has stopped working mainly due to user error, and the new company has fixed this within 24 hours. Staff have continued to ensure residents are safe and have access to every area of the home. All residents have access to our WIFI for their devices, we are always happy to share this with visitors when they ask. I am always available to talk to, even if I am on A/L or training, the staff will always make sure a message reaches me to call back. We hope you are satisfied with the changes made.
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Review from A K (Son-in-law of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring home. The staff do their utmost to keep the residents happy. They engage with the residents, are sympathetic to their needs, and are always keeping a watchful eye out for any problems they may foresee.
Reply from Victoria Franklin, Home Manager at Colne House Care HomeThank you for your review. Staff at Colne House ensure residents have a fulfilled day. We love all the different characters within the home, and how each and every resident has their own stories to tell. We are very lucky to work in their beautiful home.
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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Colne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 60 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for Colne House Care Home is calculated as follows: ( (649 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 702 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Colne House Care Home is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 60 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Victoria

Victoria Franklin

Job Title: Home Manager Joined: 2015

I had done domiciliary care earlier in my career and enjoyed it but was frustrated at not being able to spend enough time with the people I was caring for. After a decade managing a children’s nursery in Germany she returned to the UK and was attracted to working at Colne House because of the beautiful building and grounds

Camelia

Camelia Pricope

Job Title: Deputy Manager

I joined the Colne House team in March as Deputy Manager, having worked in the care sector for 11 years, both in care home settings and domiciliary care. I have developed a deep understanding of person-centred care and am particularly passionate about medication management; I have a strong background in supporting people living with dementia. After working in domiciliary care, I felt drawn back to a care home setting, wanting to be more involved in residents’ daily lives. Outside work, I enjoy horse riding, hiking and knitting.

Erica

Erica Bowen

Job Title: Hospitality Manager

I have worked at Colne House for over 10 years as a support worker & cover senior, and have now taken the role of hospitality, I am looking forward to working with Victoria to achieve an outstanding rating. Colne House is a special place to work, the staff are very dedicated to their work and the residents love the family atmosphere. I enjoy socialising with my partner and friends on my days off, and volunteering at Colne for special events or taking residents on trips.

Jennifer

Jennifer Chambers

Job Title: Administrator

I worked in the motor industry before I joined the team at Colne House as Administrator three years ago and I really enjoy having the connection with all the families, staff and residents. The staff and residents are amazing and I am proud to be part of this beautiful home. Living in the countryside is lovely, outside of work, I enjoy socialising and walking my sausage dogs at local parks. I always enjoy helping organise and volunteering at the events for the home.

Emma

Emma Gabara

Job Title: Activities & Lifestyle Co-ordinator

I have always worked in events and hospitality before joining the team at Colne House. I am looking forward to spending quality time with all the residents and learning what they enjoy the most. The atmosphere here at Colne House is warm and calm. When I am on shift, I feel like I am spending time with my extended family rather than being at work.


My husband and I have three young children, so being patient and keeping them busy and entertained is one of my biggest qualities. As a family, we enjoy playing sports together, and we often travel to Spain to visit my family, as I am originally from Barcelona.

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