Colne House Care Home

Station Road, Earls Colne, Colchester CO6 2LT
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9.9 89 Reviews
  • Colne House Care Home, Colchester
Colne House Care Home is situated in the village of Earls Colne, and the Georgian building is set within spacious landscaped gardens with views of Colne Valley.

The care at Colne House places a special emphasis on Dementia and Mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home.

The home cares for up to 38 people, and promotes the need for the resident to feel safe in the homely environment. The staff are available 24 hours a day and understand the importance of maintaining the emotional, social and spiritual wellbeing of the people in their care, adapting the level of care to each individual.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1650
  • Self-Funded Residential Dementia Care: £1400 – £1650
  • RESPITE Self-Funded Residential Care: £1400 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1650

* Subject to assessment

These prices are only a guideline, please contact Colne House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Franklin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Colne House Care Home Reviews (89)

9.9

Colne House Care Home has a Review Score of 9.9 (9.869) out of 10, based on 51 reviews in the last 2 years.
Over all time Colne House Care Home has 89 reviews.

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Reviewer Connection to Colne House Care Home
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Total of 89, showing 61-80
Review from Martin I (Son of Resident) published on 3 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the very professional care of my mother and stepfather over the last 18 months. The staff are very caring and helpful always going the extra mile with their care. Colne House was welcoming always spotlessly clean and warm.
Thank you for all your help during a difficult time.
Reply from Victoria Franklin, Home Manager at Colne House Care Home

We are very proud of the care we provide at Colne House, and welcome all into our family. Thank you for your amazing support over the years, you will forever be in our hearts.

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Review from F W (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the staff are all amazing and welcoming. The home itself is clean, welcoming, friendly and relaxed. My mother is very happy here and loves all the carers. She is well cared for and communication between myself and Colne House is fantastic, nothing is too much trouble. Mum's room is light
and airy and personalised how she likes it. It's a home-from-home.
Reply from Victoria Franklin, Home Manager at Colne House Care Home

Thank you for this lovely review, the staff at Colne House are an amazing team who focuses on person-centred care to ensure all our loved ones have the very best care.

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Review from Beverly B (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered the care home recently and so far I cannot fault the care she has received. The staff are very caring, helpful and patient. They are always available to answer any questions we have. My mother has settled in very quickly. She is always clean and enjoys taking part in various activities
on offer. She has a lovely room with great views. We as a family are very pleased with her care. Mum is not keen on the food.
Reply from Victoria Franklin, Home Manager at Colne House Care Home

Your mum has settled lovely into her new home. Mum has the most infectious laugh and is loved by all residents and staff.

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Review from C A (Granddaughter of Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I see my grandfather he always appears well looked after and comfortable. Staff are caring and considerate and this is demonstrated consistently during my visits. I currently live abroad and am grateful my visits are easy to acquire and appear no issue or burden for the staff or home.
Reply from Victoria Franklin, Home Manager at Colne House Care Home

Calista, it must be so hard living away from your granddad but we are pleased you can rest knowing we care for him here at Colne. Always such a pleasure to see you visit. You make your granddad very proud!

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Review from Melanie A (Daughter of Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very well looked after. Staff are extremely caring and know the residents very well, dealing with them as individuals and with affection and respect. Their physical health is taken seriously and any concerns are acted on swiftly. We are treated very well as relatives and made to feel welcome
and included.
Reply from Victoria Franklin, Home Manager at Colne House Care Home

Thank you Melanie. How wonderful it is to have your dad here with us at Colne House. Such an amazing character, he has helped us just as much as we have helped him, always brings a smile to everyone's faces. Thank you for your and your family's support over the years.

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Review from Edward B (Son of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a crisis caused by last month's storms and Colne House Care Home went above and beyond to help us get our mother in Colne House over the weekend.
So far the service has been excellent and my mother has settled in well. We are very happy so far with Colne House.
Reply from Victoria Franklin, Home Manager at Colne House Care Home

Dear Edward, it was our pleasure to help you and your family in Mum's crisis. Thank you to all your family for the continued support you give us here at Colne House. We love to hear Mum sing in the afternoons, it really brightens our day.

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Review from B E (Husband of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Colne House Care Home has a lovely, friendly and homely atmosphere.
The management and staff have a very caring attitude and nothing is too much trouble.
Reply from Victoria Franklin, Home Manager at Colne House Care Home

Thank you so much for your very kind words, the staff at Colne House pride themselves on their caring nature.

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Review from Joyce A (Wife of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very kind and helpful. What more could I ask. I am able to visit twice weekly, which is appreciated.
Reply from Victoria Franklin, Home Manager at Colne House Care Home

We are so very pleased you find our staff helpful. It is always a pleasure to see you.

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Review from J R (Daughter of Resident) published on 20 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my parents have been cared for by the amazing staff at Colne House. Sadly my father passed away in 2019 but my mother is still living here and as a family, we could not wish for her to be anywhere better. It really does feel like home. The staff have worked extremely hard through this difficult
time and I hope they get the recognition they deserve.
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Review from Elizabeth G (Daughter of Resident) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always happy and helpful.
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Review from G A (Daughter of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, approachable staff. I feel that Mum is well cared for and very happy at Colne House. The staff work very hard to keep the residents amused.
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Review from G A (Relative of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always caring and friendly. Happy with my family member's care.
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Review from K D (Son-in-law of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very professional, friendly and easy.
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Review from A H (Daughter-in-law of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not receive better care and support. Has recently had life saving surgery and the Colne House team are responsible for his recovery. Exceptional staff and management. Thank you.
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Review from M T (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled so well into Colne House. It is such a relief to know he is being looked after in such a caring way. The staff are amazing and so friendly and helpful.
I wouldn't hesitate in recommending Colne House to others.
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Review from A M (Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff can't do enough for me, very kind and helpful, the meats are very good.
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Review from K J (Husband of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and well looked after, always made to feel welcome. Nothing is enough, always treated with care and compassion, more like a home than a care home. I am not concerned at all at my wife's care and knowing she is safe and well looked after. The staff are excellent, with fantastic meals and
care for my wife.
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Review from J R (Friend of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very good care home. There is no regimentality. Residents are not made to get up, washed and dressed ready for day staff coming on shift. My resident has sometimes not gone to bed til late and has been allowed to lay-in in the morning. The staff are all very caring and helpful. They also arrange
a lot of activities. The food is very good and lots of choice.
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Review from Brian W (Son of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The house is friendly and all staff are happy to the residents. Staff are very supportive and helpful. I can't fault them. Room His room is good and clean and his view to the outside is very good. Rooms are warm and comfortable as is the house. Food is good. The staff are good and willing to tell you
about any issue. An overall excellent facility in both care and support. Would recommend this home to anyone.
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Review from G N (Friend of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all very friendly, always welcome me. Residents always appear happy. Any accidents or incidents are always dealt with quickly. I have found staff very friendly and helpful each time I visit.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Colne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Colne House Care Home is calculated as follows: ( (529 Excellents x 5) + (59 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 596 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Colne House Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Victoria

Victoria Franklin

Job Title: Home Manager Joined: 2015

I had done domiciliary care earlier in my career and enjoyed it but was frustrated at not being able to spend enough time with the people I was caring for. After a decade managing a children’s nursery in Germany she returned to the UK and was attracted to working at Colne House because of the beautiful building and grounds

Erica

Erica Bowen

Job Title: Hospitality Manager

I have worked at Colne House for over 10 years as a support worker & cover senior, and have now taken the role of hospitality, I am looking forward to working with Victoria to achieve an outstanding rating. Colne House is a special place to work, the staff are very dedicated to their work and the residents love the family atmosphere. I enjoy socialising with my partner and friends on my days off, and volunteering at Colne for special events or taking residents on trips.

Jennifer

Jennifer Chambers

Job Title: Administrator

I worked in the motor industry before I joined the team at Colne House as Administrator three years ago and I really enjoy having the connection with all the families, staff and residents. The staff and residents are amazing and I am proud to be part of this beautiful home. Living in the countryside is lovely, outside of work, I enjoy socialising and walking my sausage dogs at local parks. I always enjoy helping organise and volunteering at the events for the home.

Emma

Emma Gabara

Job Title: Activities & Lifestyle Co-ordinator

I have always worked in events and hospitality before joining the team at Colne House. I am looking forward to spending quality time with all the residents and learning what they enjoy the most. The atmosphere here at Colne House is warm and calm. When I am on shift, I feel like I am spending time with my extended family rather than being at work.


My husband and I have three young children, so being patient and keeping them busy and entertained is one of my biggest qualities. As a family, we enjoy playing sports together, and we often travel to Spain to visit my family, as I am originally from Barcelona.

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