
I want to take this opportunity to express my gratitude to all the hard-working, professionalLesley K(Daughter of Resident/Service User)



I want to take this opportunity to express my gratitude to all the hard-working, professionalLesley K(Daughter of Resident/Service User)



Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of 108 residents, based in two separate buildings purposely-designed to achieve excellent results.
The service has a superb record with regulatory inspections, having shown its effectiveness in improving the health and well-being of frail residents who might find life a struggle elsewhere.
The aim of staff is to keep a relaxed atmosphere that contributes...
Care Provided by Elizabeth House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Elizabeth House for full pricing details and T&Cs.
Contact Elizabeth House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Ade Makinde(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1999
- Number of floors: 3
Room Information
- Single Rooms (109)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Elizabeth House Reviews (150)
Elizabeth House has a Review Score of 9.6 (9.567) out of 10, based on 35 reviews in the last 2 years.
Over all time Elizabeth House has 150 reviews.
I stayed at Elizabeth House for a weeks respite care when my daughter went on holiday over Easter. I had a wonderful stay with excellent care from everyone good food, care and support everyone was so kind and helpful. I enjoyed my stay at Elizabeth House and would be happy to stay again when my daughter needs a break.
My mother has just completed a respite stay at Elizabeth House and the care she received was excellent. All the staff treated her with care and consideration, they looked after her every need. I was worried about putting my mother into a respite for the first time but they took such good care of her that I would have no hesitation in using Elizabeth House next time my mother needs respite.
Sadly my mother's health has started to go downhill quickly of late so she requires extra care and attention. All the staff I have seen in the Bluebell section have all shown that extra that is required. And all done with a smile.
Since my mother came to Elizabeth House three years ago, I have been confident that she was in a home where the staff and management would give her the care I wanted her to have. My confidence came from the quality of the CTM's whose guidance created a caring environment and assurance that quality was at the centre of what the owners represented. I am especially grateful to the CTM's and certain staff members as mentioned during my conversation with the new manager.
My husband has been in Elizabeth House since January 2018 due to my having lung surgery in January. Due to the condition of my health, he is likely to be there for quite a while or even permanently. The staff have been brilliant in helping him adjust. Nothing is too much trouble.
Elizabeth House is a calm and happy place, the staff are polite and always have time for us. It is clean and tidy, the service my mother receives is second to none.
A very clean and safe home providing the care required for my wife. We always find the staff are very helpful and polite.
Dad has been in Elizabeth House since 14th November 2017, we have always found everyone to be friendly. Dad is always clean. Overall very pleased with Elizabeth House. Would recommend this care home to anyone.
Staff are very good, kind and caring. Management has made a lot of changes in the last year in a short amount of time which caused a lot of confusion for my mother and other residents that I see regularly.
I find the staff very friendly and willing to help.
My mum is safe and that gives my family peace of mind. The staff are very attentive and encourage my mum to come out of her room and socialise with the other residents. Everyone at Elizabeth House goes above and beyond to make life as comfortable and happy for my mum. They are very friendly and always make time to talk about mum's welfare and help me address any concerns I may have regarding the deterioration of mum's memory.
Home Managers. I only just get to know them and they have gone, whether for good or bad reasons.
All in all Elizabeth House is good, clean and caring.
I am very grateful for the care they provide.
Activities - mum is bedridden so does not take part.
Concerns - On some occasions, staff shortages on weekends and holidays.
It is a really good idea to (try to) stimulate the residents.
These antics got the ladies and me interested - full marks to the organiser.
Mum is still a new arrival but is coping, not easy leaving your lifelong home.
The corridors do smell a little of urine, care is excellent. Mum's room is very nice and clean. Keep up the good work. The manager is excellent.
Lots of things to do. Excited for trips.
At first he, like most, wanted to go home all the time but as time has gone on, he has settled in really well. He seems to really like it here.
Mum comes to visit him twice a week and has lunch with him which is nice for them both.
Carers are good, so all in all, very happy so far.
Never had a problem. Always been helpful and friendly and always kept up to date.
Friendly and happy staff. Residents look happy and well. The food quality and portion sizes are very good. Lovely atmosphere.
My father has only been here for two months but has settled in very well. Found the staff very kind and caring towards him.
Whilst the staff do their utmost for my mother and I can't complain about the care, there have been a few issues. The buzzer was not working on the first night, washing/laundry keeps going missing, there is a smell of urine in pockets of the building. Also, whilst there are activities at the home, it is so big, they might be in a different part of the building and on a different floor, and unfortunately the staff don't have time to take my mum to them - understaffed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 15 Jul 2026
Residents, families and staff at Elizabeth House, part of the Runwood Homes group, came together on 8 July 2026 for a joint Macmillan Coffee Morning and Summer Sports Day, filled...
- 13 Jul 2026
Residents, families, friends and the team at Elizabeth House Care Home, part of the Runwood Homes group, enjoyed a fantastic Summer Fete on 27 June 2026, filled with music, laughter...
- 20 May 2026
Residents at Elizabeth House Care Home, part of the Runwood Homes Group, enjoyed a day filled with nostalgia, laughter, and community spirit when members of the Triumph Sports 6 Club...
There are no upcoming events for Elizabeth House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Elizabeth House.
Meet the Team (8)

Welcome to Elizabeth House, where you can find out all you need to know about our wonderful home. My name is Ade, and I am the Home Manager. We are a 108-bedroom, spacious, and newly furbished home located on Benfleet Road. The home consists of two units; Poppy and Bluebell. Each unit is set over two floors and is equipped with its own lounge and dining rooms.
We have so much to offer here at Elizabeth House, including an on-site hairdressing salon, a shop, the Garden Café, a bar, a library and a sports room. Some of our regular activities throughout the home include bingo, quizzes, karaoke, arts and crafts and more. Our chef creates very nutritious and appetising meals for residents.
We invite you to pop in and have a look around the home and ask any and all questions you have. We are always happy to help in any way we can. We are so proud of our home and look forward to sharing it with you.

I have had the privilege of working at Elizabeth House for 13 years, starting as a carer and progressing to my current role as Deputy Manager. I’m deeply passionate about making a positive difference in the lives of our residents and supporting my dedicated colleagues. I am committed to ensuring that our residents receive compassionate, high-quality care, and I take great pride in fostering an environment where both residents and staff feel valued and respected.
Building strong relationships with residents and their families is incredibly important to me. I strive to ensure clear and open communication at all times, as I believe that trust is key in helping families feel confident that their loved ones are receiving the best care possible.

I'm Donna. I have been part of the Elizabeth House team for 4 years, starting as a carer and working my way up to Care Team Leader. I absolutely love my job, as I have a caring personality and a strong desire to ensure that vulnerable adults receive the care they deserve while living fulfilling lives.
As a Care Team Leader, I am dedicated to ensuring that our residents receive the highest standard of care, compassion, and respect. My role is to ensure that their needs are met with dignity and respect at all times. I also provide support and guidance to the carers on my shift and take pride in fostering a positive and supportive atmosphere for both our residents and team members.

I'm Karen Burrows; I'm the Lifestyle Coordinator. I have worked at Elizabeth House for 10 years. I organise and plan our activities in the home and trips out with our residents. I am a fun, entertaining lady; I'm always willing to take the lead, dress up, and join in to make the residents happy. I'm always cheerful and jolly and get the carers and other team members involved. I enjoy looking around the shops in her spare time for raffle prizes to raise money for our residents and the home. I also use my free time to search social media for any new ideas, new activities, or events we can hold for something different. I say that it makes me happy to go home of an evening knowing the residents have had fun and are happy and smiling.

Hi, I’m Tracey Lennette, and I’ve been the Head Cook at Elizabeth House for 2 years. I take great pride in creating nutritious, well-balanced meals that cater to the individual dietary needs and preferences of our residents.
I lead a team of kitchen staff, ensuring that food is prepared and served to the highest standards of hygiene, taste, and presentation. I work closely with my team, carers, and residents to accommodate any special dietary or allergy requirements. It’s important to me that every meal not only nourishes our residents but also brings them enjoyment and comfort.

Hi, I’m Beverly Wilmot, and I’ve been with Runwood Homes for 13 years, with the last 7 years spent at Elizabeth House. I truly enjoy the administrative side of my role, as well as connecting with the families and offering support wherever I can. Helping others is something I’m passionate about, and it’s rewarding to make a difference in the lives of those I work with. Outside of work, I love socialising and spending time with my family.

I have been a part of the Elizabeth House team for 4 years, and I truly enjoy working on Reception, where I get to be the friendly face that greets everyone as they walk through the door. In addition to this, I ensure that all enquiries are addressed promptly and professionally, including giving tours of the home.
I play a key role in creating a welcoming and organised environment for both residents and visitors. I take great pride in offering support to families, residents, and staff, and I’m dedicated to contributing to the positive and caring atmosphere within the home.

Hello, I’m Donna Ross. I’ve been with Elizabeth House for 7 years, with the last 3 years serving as the Head Housekeeper. I take great pride in supporting my housekeeping team and ensuring that the home maintains a high standard of cleanliness. It's important to me that everything looks and smells nice for the residents, creating a comfortable and welcoming environment. In addition to my housekeeping role, I am also the Infection Prevention & Control Champion, dedicated to maintaining the health and safety of our residents and staff.
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