Elizabeth House

30/56 Benfleet Road, Hadleigh, Benfleet SS7 1QB
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9.6 132 Reviews
  • Elizabeth House, Benfleet
Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of 108 residents, based in two separate buildings purposely-designed to achieve excellent results.

The service has a superb record with regulatory inspections, having shown its effectiveness in improving the health and well-being of frail residents who might find life a struggle elsewhere.

The aim of staff is to keep a relaxed atmosphere that contributes to residents' peace of mind, whilst making sure that healthcare and the administration of medicines remains efficient and effective.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1475 – £1650
  • Self-Funded Residential Dementia Care: £1475 – £1649
  • RESPITE Self-Funded Residential Care: £1475 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1750

These prices are only a guideline, please contact Elizabeth House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ade Makinde (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999
  • Number of floors: 3

Room Information

  • Single Rooms (109)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Elizabeth House Reviews (132)

9.6

Elizabeth House has a Review Score of 9.6 (9.589) out of 10, based on 31 reviews in the last 2 years.
Over all time Elizabeth House has 132 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elizabeth House
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Total of 132, showing 121-132
Review from Barry A (Son of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been here for two months but has settled in very well. Found the staff very kind and caring towards him.
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Review from A H (Daughter of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Whilst the staff do their utmost for my mother and I can't complain about the care, there have been a few issues. The buzzer was not working on the first night, washing/laundry keeps going missing, there is a smell of urine in pockets of the building. Also, whilst there are activities at the home, it
is so big, they might be in a different part of the building and on a different floor, and unfortunately the staff don't have time to take my mum to them - understaffed.
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Review from John K (Son of Resident) published on 17 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all staff at Elizabeth House wonderful improvements, and excellent new management. Proactive and very very responsive. Thank you. I appreciate the care you provide and I couldn't think of a better care home and more modern. 5 STAR hotel standards.
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Review from Jo G (Daughter of Resident) published on 5 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to thank all the staff at Elizabeth House for the amazing work they do in the home. My mum recently lost her brother and from the time we visited to tell her the sad news until today when she said goodbye - the love and care has been amazing.


We arrived back at the home early this afternoon

to find they were having a country and western afternoon, the staff immediately started to involve my mum knowing she had been to a funeral and would be feeling very sad.


Mum sat with her friends and it was heart melting to see her smile after what she went through in the morning just hours earlier.


We also like the new changes that are happening around the home like the wedding wall and the bar and seems like there are more new things to come.


But last but not least, thank you to all the staff you are all truly amazing and always make us feel welcome and at home and to see the change in my mum in the year that she has been with you is truly amazing she's like a different women.

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Review from J B (Niece of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I have visited my aunt on several occasions recently. Her health has deteriorated a lot, she has lucid and very confused spells but when given a drink becomes more lucid. Not happy about the falls etc. She is 92 and thin and she supposedly fell out of bed about 4 times altogether!!! My view on the home
is not good as they need more staff. Especially at night, she seems to fall a lot. At night my aunt goes every day to see her and is shocked by what greets her.
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Review from Val S (Daughter of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A care home is really only as good as the staff it employs and on the whole the staff are caring and considerate to the residents. I do feel that could do with 1 more carer all day on the floor I visit, this would be beneficial for residents and staff. There used to be more entertainment/stimulation
for residents but I think this may change now they have a new manager. Think the food could do with some improvement especially the soft food diet.
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Review from Frank W (Son of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is most satisfactory for my mother. Staff are polite and always friendly. My mother tells me often how kind they are to her.
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Review from Jennifer D (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely great home. Anything as regards to a concern or care is dealt with at once. Can't fault the home or worker.
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Review from Alan B (Husband of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife became ill and the CTM was extremely concerned. My daughter told the CTM she has seen these symptoms before and suggested bed rest rather than call for an ambulance. The CTM followed my daughters wished but continually monitored my wife. Her care and that of her team is first rate. They are
always supportive of my wife (and me too). I feel very fortunate and can't thank them enough. Thank you.
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Review from Julie M (Daughter of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered Elizabeth House and had "forgotten" how to walk. I am most impressed by the prompt action of the CTM to arrange a physiotherapist but more important her action to encourage all staff to keep trying to stimulate my mother into action. We have had some success which is brilliant. They
never give up wanting the best for their residents. Thank you.
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Review from Kay E (Friend of Resident) published on 10 October 2016 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have had to make almost weekly complaints about the level of care given at EH for over 2 years to my friend. Investigations have taken place by the regional manager and explanations have been given but still I have cause for concern.
Unclean nails, no shave given, teeth not brushed, missing clothing
and shoes, unironed clothing etc. My friend's care plan has not been followed on a regular basis and in the past there have been omissions of what care has been given.
EH decor and gardens are amazing but they need to concentrate on the basics, not the facade. Fresh flowers in reception and newly painted interior give a good impression but personal care standards are lacking.
Most of the staff do their best but with so many residents they struggle. There is very little stimulation for residents and although things have improved slightly with a new manager it is still not a home that I would recommend.
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Review from Sylvia F (Sister of Resident) published on 29 April 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Have had many complaints meetings, even had the owner of the home to one meeting about the home, my sister's hygiene not having showers or baths. Have complained many times, have now got this problem sorted, not enough stimulation for people in home. My sister is only 68 and spends most of the day in
her bedroom with the curtains shut just watching TV.
I take her out when I can, we also send her one day a week to the local centre for stimulation, the staff work hard and are all kind to my sister. It's hard work short staff mean not a lot of time for people.
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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.589 for Elizabeth House is calculated as follows: ( (229 Excellents x 5) + (111 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 355 Ratings = 4.589
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elizabeth House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (8)

Ade

Ade Makinde

Job Title: Home Manager Joined: 2022

Welcome to Elizabeth House, where you can find out all you need to know about our wonderful home. My name is Ade, and I am the Home Manager. We are a 108-bedroom, spacious, and newly furbished home located on Benfleet Road. The home consists of two units; Poppy and Bluebell. Each unit is set over two floors and is equipped with its own lounge and dining rooms.


We have so much to offer here at Elizabeth House, including an on-site hairdressing salon, a shop, the Garden Café, a bar, a library and a sports room. Some of our regular activities throughout the home include bingo, quizzes, karaoke, arts and crafts and more. Our chef creates very nutritious and appetising meals for residents.


We invite you to pop in and have a look around the home and ask any and all questions you have. We are always happy to help in any way we can. We are so proud of our home and look forward to sharing it with you.

Nicola

Nicola Powell

Job Title: Deputy Manager Joined: 2011

I have had the privilege of working at Elizabeth House for 13 years, starting as a carer and progressing to my current role as Deputy Manager. I’m deeply passionate about making a positive difference in the lives of our residents and supporting my dedicated colleagues. I am committed to ensuring that our residents receive compassionate, high-quality care, and I take great pride in fostering an environment where both residents and staff feel valued and respected.


Building strong relationships with residents and their families is incredibly important to me. I strive to ensure clear and open communication at all times, as I believe that trust is key in helping families feel confident that their loved ones are receiving the best care possible.

Donna

Donna Keetch

Job Title: Care Team Leader Joined: 2020

I'm Donna. I have been part of the Elizabeth House team for 4 years, starting as a carer and working my way up to Care Team Leader. I absolutely love my job, as I have a caring personality and a strong desire to ensure that vulnerable adults receive the care they deserve while living fulfilling lives.


As a Care Team Leader, I am dedicated to ensuring that our residents receive the highest standard of care, compassion, and respect. My role is to ensure that their needs are met with dignity and respect at all times. I also provide support and guidance to the carers on my shift and take pride in fostering a positive and supportive atmosphere for both our residents and team members.

Karen

Karen Burrows

Job Title: Lifestyle Coordinator Joined: 2014

I'm Karen Burrows; I'm the Lifestyle Coordinator. I have worked at Elizabeth House for 10 years. I organise and plan our activities in the home and trips out with our residents. I am a fun, entertaining lady; I'm always willing to take the lead, dress up, and join in to make the residents happy. I'm always cheerful and jolly and get the carers and other team members involved. I enjoy looking around the shops in her spare time for raffle prizes to raise money for our residents and the home. I also use my free time to search social media for any new ideas, new activities, or events we can hold for something different. I say that it makes me happy to go home of an evening knowing the residents have had fun and are happy and smiling.

Tracey

Tracey Lennette

Job Title: Chef Joined: 2022

Hi, I’m Tracey Lennette, and I’ve been the Head Cook at Elizabeth House for 2 years. I take great pride in creating nutritious, well-balanced meals that cater to the individual dietary needs and preferences of our residents.


I lead a team of kitchen staff, ensuring that food is prepared and served to the highest standards of hygiene, taste, and presentation. I work closely with my team, carers, and residents to accommodate any special dietary or allergy requirements. It’s important to me that every meal not only nourishes our residents but also brings them enjoyment and comfort.

Beverley

Beverley Wilmont

Job Title: Home Administrator Joined: 2011

Hi, I’m Beverly Wilmot, and I’ve been with Runwood Homes for 13 years, with the last 7 years spent at Elizabeth House. I truly enjoy the administrative side of my role, as well as connecting with the families and offering support wherever I can. Helping others is something I’m passionate about, and it’s rewarding to make a difference in the lives of those I work with. Outside of work, I love socialising and spending time with my family.

Danielle

Danielle Mc Guinness

Job Title: Receptionist Joined: 2020

I have been a part of the Elizabeth House team for 4 years, and I truly enjoy working on Reception, where I get to be the friendly face that greets everyone as they walk through the door. In addition to this, I ensure that all enquiries are addressed promptly and professionally, including giving tours of the home.


I play a key role in creating a welcoming and organised environment for both residents and visitors. I take great pride in offering support to families, residents, and staff, and I’m dedicated to contributing to the positive and caring atmosphere within the home.

Donna

Donna Ross

Job Title: Housekeeper Joined: 2016

Hello, I’m Donna Ross. I’ve been with Elizabeth House for 7 years, with the last 3 years serving as the Head Housekeeper. I take great pride in supporting my housekeeping team and ensuring that the home maintains a high standard of cleanliness. It's important to me that everything looks and smells nice for the residents, creating a comfortable and welcoming environment. In addition to my housekeeping role, I am also the Infection Prevention & Control Champion, dedicated to maintaining the health and safety of our residents and staff.

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