Elizabeth House

30/56 Benfleet Road, Hadleigh, Benfleet SS7 1QB

Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of seventy-two based in two separate buildings purposely-designed to achieve excellent results.

The service has a superb record with regulatory inspections, having shown its effectiveness in improving the health and well-being of frail residents who might find life a struggle elsewhere.

The aim of staff is to keep a relaxed atmosphere that contributes to residents' peace of mind, whilst making sure that healthcare and the administration of medicines remains efficient and effective.

Group: Runwood Homes Ltd

Person in charge: Kim Currie (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 108 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 50 to 100.

Single Rooms: 100

Shared Rooms: 4

Rooms with ensuite WC: 68

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elizabeth House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Elizabeth House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.116 for Elizabeth House is calculated as follows: ( (119 Excellents x 5) + (144 Goods x 4) + (32 Satisfactorys x 3) + (19 Poors x 2) + (4 Very Poors x 1) ) ÷ 318 Ratings = 4.116

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Elizabeth House is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.6 positive Reviews (108 registered maximum number of service users ÷ 5). 18 Reviews ÷ 21.6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Elizabeth House has a Review Score of 8.9 (8.949) from 27 Reviews


Average Ratings

  • Excellent
    9
  • Good
    14
  • Satisfactory
    3
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elizabeth House?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    3
  • Extremely UNLIKELY
    1

Reviewer Connection to Elizabeth House

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    9
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Dad has been in Elizabeth House since 14th November 2017, we have always found everyone to be friendly. Dad is always clean. Overall very pleased with Elizabeth House. Would recommend this care home to anyone.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4 out of 5

Staff are very good, kind and caring. Management has made a lot of changes in the last year in a short amount of time which caused a lot of confusion for my mother and other residents that I see regularly.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.2 out of 5

I am always impressed by the attention and care shown towards my mother during her stay. I am always provided with updates on her general health and happiness. Overall I am assured in the knowledge that my mother is safe at Elizabeth House.

How likely would you be to recommend Elizabeth House? Neither Unlikely or Likely

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Average Rating:   5 out of 5

I find the staff very friendly and willing to help.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.9 out of 5

My mum is safe and that gives my family peace of mind. The staff are very attentive and encourage my mum to come out of her room and socialise with the other residents. Everyone at Elizabeth House goes above and beyond to make life as comfortable and happy for my mum. They are very friendly and always make time to talk about mum's welfare and help me address any concerns I may have regarding the deterioration of mum's memory.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   3.8 out of 5

A very good, clean and respectful home. From the time we first came we felt cared for. My wife is well looked after. Perhaps some more activities would help. Good GP links which helps a lot.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.1 out of 5

Wonderful staff in all areas, kind and helpful, polite. They all take time to care for clients and relatives.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   5 out of 5

Generally, staff are friendly and helpful.
Activities - mum is bedridden so does not take part.
Concerns - On some occasions, staff shortages on weekends and holidays.

How likely would you be to recommend Elizabeth House? Likely

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Average Rating:   3.9 out of 5

We attended a bingo session, it was fun. I called out the numbers on the second game.
It is a really good idea to (try to) stimulate the residents.
These antics got the ladies and me interested - full marks to the organiser.
Mum is still a new arrival but is coping, not easy leaving your lifelong home.
The corridors do smell a little of urine, care is excellent. Mum's room is very nice and clean. Keep up the good work. The manager is excellent.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.5 out of 5

Never had a problem. Always been helpful and friendly and always kept up to date.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   3.9 out of 5

Very happy living here. Gets on well with staff members. Every one of them is friendly and accommodating.
Lots of things to do. Excited for trips.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.3 out of 5

Dad has been here since November 2017.
At first he, like most, wanted to go home all the time but as time has gone on, he has settled in really well. He seems to really like it here.
Mum comes to visit him twice a week and has lunch with him which is nice for them both.
Carers are good, so all in all, very happy so far.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   3.9 out of 5

My mother, who is 97, has been a resident for four years. During that time her care has been good, or very good. I am in to see her four times a week, so if anything was wrong I would know, and the home knows I would know. My only concern is the high churn rate of
Home Managers. I only just get to know them and they have gone, whether for good or bad reasons.
All in all Elizabeth House is good, clean and caring.

I am very grateful for the care they provide.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.1 out of 5

Friendly and happy staff. Residents look happy and well. The food quality and portion sizes are very good. Lovely atmosphere.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.5 out of 5

My father has only been here for two months but has settled in very well. Found the staff very kind and caring towards him.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.8 out of 5

All the staff are very friendly and call mum by her name. The house is always clean. We are happy that mum is being looked after with care, dignity and friendliness.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.3 out of 5

Whilst the staff do their utmost for my mother and I can't complain about the care, there have been a few issues. The buzzer was not working on the first night, washing/laundry keeps going missing, there is a smell of urine in pockets of the building. Also, whilst there are activities at the home, it is so big, they might be in a different part of the building and on a different floor, and unfortunately the staff don't have time to take my mum to them - understaffed.

How likely would you be to recommend Elizabeth House? Unlikely

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Average Rating:   3.6 out of 5

Thank you to all staff at Elizabeth House wonderful improvements, and excellent new management. Proactive and very very responsive. Thank you. I appreciate the care you provide and I couldn't think of a better care home and more modern. 5 STAR hotel standards.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.8 out of 5

I would like to thank all the staff at Elizabeth House for the amazing work they do in the home. My mum recently lost her brother and from the time we visited to tell her the sad news until today when she said goodbye - the love and care has been amazing.

We arrived back at the home early this afternoon to find they were having a country and western afternoon, the staff immediately started to involve my mum knowing she had been to a funeral and would be feeling very sad.

Mum sat with her friends and it was heart melting to see her smile after what she went through in the morning just hours earlier.

We also like the new changes that are happening around the home like the wedding wall and the bar and seems like there are more new things to come.

But last but not least, thank you to all the staff you are all truly amazing and always make us feel welcome and at home and to see the change in my mum in the year that she has been with you is truly amazing she's like a different women.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.3 out of 5

A care home is really only as good as the staff it employs and on the whole the staff are caring and considerate to the residents. I do feel that could do with 1 more carer all day on the floor I visit, this would be beneficial for residents and staff. There used to be more entertainment/stimulation for residents but I think this may change now they have a new manager. Think the food could do with some improvement especially the soft food diet.

How likely would you be to recommend Elizabeth House? Likely

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Average Rating:   3.4 out of 5

I have visited my aunt on several occasions recently. Her health has deteriorated a lot, she has lucid and very confused spells but when given a drink becomes more lucid. Not happy about the falls etc. She is 92 and thin and she supposedly fell out of bed about 4 times altogether!!! My view on the home is not good as they need more staff. Especially at night, she seems to fall a lot. At night my aunt goes every day to see her and is shocked by what greets her.

How likely would you be to recommend Elizabeth House? Unlikely

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Average Rating:   2.6 out of 5

Absolutely great home. Anything as regards to a concern or care is dealt with at once. Can't fault the home or worker.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.3 out of 5

The care home is most satisfactory for my mother. Staff are polite and always friendly. My mother tells me often how kind they are to her.

How likely would you be to recommend Elizabeth House? Likely

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Average Rating:   3.8 out of 5

My mother entered Elizabeth House and had "forgotten" how to walk. I am most impressed by the prompt action of the CTM to arrange a physiotherapist but more important her action to encourage all staff to keep trying to stimulate my mother into action. We have had some success which is brilliant. They never give up wanting the best for their residents. Thank you.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.9 out of 5

My wife became ill and the CTM was extremely concerned. My daughter told the CTM she has seen these symptoms before and suggested bed rest rather than call for an ambulance. The CTM followed my daughters wished but continually monitored my wife. Her care and that of her team is first rate. They are always supportive of my wife (and me too). I feel very fortunate and can't thank them enough. Thank you.

How likely would you be to recommend Elizabeth House? Extremely Likely

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Average Rating:   4.8 out of 5

I have had to make almost weekly complaints about the level of care given at EH for over 2 years to my friend. Investigations have taken place by the regional manager and explanations have been given but still I have cause for concern.
Unclean nails, no shave given, teeth not brushed, missing clothing and shoes, unironed clothing etc. My friend's care plan has not been followed on a regular basis and in the past there have been omissions of what care has been given.
EH decor and gardens are amazing but they need to concentrate on the basics, not the facade. Fresh flowers in reception and newly painted interior give a good impression but personal care standards are lacking.
Most of the staff do their best but with so many residents they struggle. There is very little stimulation for residents and although things have improved slightly with a new manager it is still not a home that I would recommend.

How likely would you be to recommend Elizabeth House? Extremely Unlikely

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Average Rating:   2.3 out of 5

Have had many complaints meetings, even had the owner of the home to one meeting about the home, my sister's hygiene not having showers or baths. Have complained many times, have now got this problem sorted, not enough stimulation for people in home. My sister is only 68 and spends most of the day in her bedroom with the curtains shut just watching TV.
I take her out when I can, we also send her one day a week to the local centre for stimulation, the staff work hard and are all kind to my sister. It's hard work short staff mean not a lot of time for people.

How likely would you be to recommend Elizabeth House? Unlikely

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Average Rating:   2.7 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Elizabeth House