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Elizabeth House

30/56 Benfleet Road, Hadleigh, Benfleet, Essex SS7 1QB
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I want to take this opportunity to express my gratitude to all the hard-working, professionalLesley K(Daughter of Resident/Service User)
Elizabeth House, Benfleet
Elizabeth House, Benfleet
Elizabeth House, Benfleet

Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of 108 residents, based in two separate buildings purposely-designed to achieve excellent results.

The service has a superb record with regulatory inspections, having shown its effectiveness in improving the health and well-being of frail residents who might find life a struggle elsewhere.

The aim of staff is to keep a relaxed atmosphere that contributes...  

Care Provided by Elizabeth House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,650
Residential Dementia CareFrom £1,550From £1,650

Contact Elizabeth House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ade Makinde(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999
  • Number of floors: 3

Room Information

  • Single Rooms (109)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Elizabeth House Reviews (150)

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9.6

Elizabeth House has a Review Score of 9.6 (9.567) out of 10, based on 35 reviews in the last 2 years. Over all time Elizabeth House has 150 reviews.

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Review from D L (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card
Overall Experience
My assessment is based on my 2 visits per week. I have always found the staff very approachable and helpful. Although my mother does not take advantage, the activities and facilities at the home are excellent.

My mother's views are not totally reliable but she does complain quite regularly about the night staff and a perceived lack of care. For myself, my only criticism is with my mum's room. The layout of the room means that she is unable to get to the window to pull the curtains and her carpet badly needs replacing or hard flooring installed.

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Review from C S (Wife of Resident) published on 9 September 2025 Submitted via Postal Card
Overall Experience
Would like to say Im am so happy that my husband is here, I never worry that he isn't looked after because he is, the staff are so good and caring that I dont have to worry about him, he has his good days and bad days the care is top rate.

Thank you to all the staff that work here.

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Review from K B (Brother of Resident) published on 19 May 2025 Submitted via Postal Card
Overall Experience

This is a lovely safe and caring home. It is wonderful to see all the residents and staff together and having that social interaction when I go into see my brother he always has a smile on his face. And he tells me what he has been up to. He said to me that is so many things going on here and my brother loves to go out on the trips here, all the staff are really kind and they treat the residents life family.

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Review from N C (Daughter of Resident) published on 7 May 2025 Submitted via Website
Overall Experience

My Mum has been a resident at Elizabeth House since last July. I have found all the staff extremely caring. The care team leaders always keep me in touch, either personally when I visit or via a telephone call with any issues that may have occured. There's always things going on to keep the residents occupied. Either trips out or activities arranged in house. Overall I have found it to be a great care home and would thoroughly recommend.

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Review from C M (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card
Overall Experience

Mum came to Elizabeth House last September for respite care after a fall. She was vulnerable and fragile and very anxious after her stay in hospital. Elizabeth House staff were fabulous. Reassuring both Mum and us that she would be well cared for. We can't thank you all enough. She now lives here very happily.

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Review from David B (Friend of Resident) published on 15 April 2025 Submitted via Website
Overall Experience
Been visiting here for about eighteen months and have never seen or heard anything to complain about. The rooms are kept very clean and tidy, with clothes always washed, ironed and hung up immaculately.

The staff are very friendly and helpful, in fact my friend who I visit sees the staff also as friends. I personally would say the home is more like a hotel, which says it all really.

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Review from J O (Daughter of Resident) published on 8 April 2025 Submitted via Website
Overall Experience

Mum arrived in December 2023, distressed and scared. The carers made sure she was listened to and felt safe. The building is bright and airy, and the bedrooms are clean. Mum has Alzheimer's and is gradually declining. She is dressed, washed and fed well and feels confident in the carer's ability to understand her needs. The team always make sure birthdays and big events are celebrated by decorating the building beautifully. Overall, I am happy with the care mum is receiving at Elizabeth House

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Review from Z R (Daughter of Resident) published on 8 April 2025 Submitted via Website
Overall Experience

Happiness, contentment, and safety are just some of the requisites of good care which Elizabeth House nurtures in abundance. A fabulous place which has surpassed my expectations. It had a lovely staff, great facilities, and was so clean.

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Review from I B (Son of Resident) published on 7 April 2025 Submitted via Website
Overall Experience

One member off staff excels whilst the others are a bit hit and miss more worried about what they are doing at weekend or after shift just want the pay check and don't really care about residents it took us as a family to tell staff mum had a uti made up excuses about getting urine sample and chasing up review off meds always have to rely on members off staff that excels to get anything done some members off staff are to young to understand elderly residents needs and concerns and I think the price increase is an absolute insult people don't earn that a week or a month.

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Review from William C (Son of Resident) published on 16 January 2025 Submitted via Postal Card
Overall Experience

All staff are extremely courteous and polite and keep me informed of my mother's wellbeing and how she has been on days I have not visited. My mother appears very content and I can not fault any member of staff for the care and attention she receives, which is first rate.

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Review from Catherine H (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card
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My mum was a resident here for 2 years sadly she passed recently. During her time here she was very well looked after and the staff were amazing, particularly caring, and comforting at the time of her passing. Thank you all.

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Review from Helen D (Niece of Resident) published on 8 January 2025 Submitted via Postal Card
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My auntie has been in Elizabeth House since September, the staff have been wonderful. Auntie is very happy and well cared for they interact with her all the time, and make sure she mixes with the other residents. Her room is always clean and tidy.

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Review from K W (Daughter of Resident) published on 16 December 2024 Submitted via Website
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Our dad has Parkinson's and dementia and his health took a serious downturn. Staff were exceptional, keeping us informed of developments and what they were doing to help Dad be as comfortable as possible. Dad is now bed bound with little communication possible, but his face lights up when the carers enter his room and he smiles.

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Review from D C (Son of Resident) published on 3 September 2024 Submitted via Postal Card
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Very pleased with the care my mother is receiving in a very clean and welcoming environment.

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Review from Karen G (Daughter of Resident) published on 6 August 2024 Submitted via Website
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My mother went to Elizabeth House for Respite Care. The care team, cleaners, and laundry staff all took time to make sure she was okay. Elizabeth House made us, as a family, very welcome and had lots of activities to keep the residents happy. The Care Manager and staff on the floor she was on were brilliant.

Reply from Ade Makinde, Manager at Elizabeth House

Thank you so much for taking the time to review our home, we are pleased that you are happy with our services in Elizabeth House.

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Review from Samantha A (Daughter of Resident) published on 15 July 2024 Submitted via Website
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Looking after my dad is challenging these guys have been amazing. And don't know where I would be without their support and care - his carers especially are great with him - he loves them looking after him as his 1 to 1. They have built a special rapport and bond with him. I am beyond grateful for what they do and the other care home staff for him and know he is safe and well looked after by them all. I love the fact they take him out on trips which does wonders for his mental well-being.

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Review from B C (Friend of Resident) published on 13 May 2024 Submitted via Postal Card
Overall Experience

I have found this care home to be friendly, caring, and a lovely home for the elderly living there. The staff are helpful to visitors as well as clients. A lovely bright and home-from-home feel about it.

Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House

Thank you so much for your review, we care about what we do here at Elizabeth House.

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Review from B C (Friend of Resident) published on 26 April 2024 Submitted via Postal Card
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I visited a friend and was so pleased to see a clean, safe environment. All the staff I met were friendly knew the residents well, and showed empathy and pride in the home. The resident was comfortable and happy. She talked about activities, events and the general surroundings also including meals and staff. A truly successful visit and I feel confident and happy about Elizabeth House.

Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House

Thank you so much to take the time to review our home, We feel very lucky to have such a beautiful home and outside space for our residents to enjoy.

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Review from Valerie H (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card
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I am extremely happy with the experience my mum had in Elizabeth House. The staff was very kind and understanding, and also very patient with Mum as she was very confused when she first moved in. When Mum became poorly the staff could not have acted faster to get her the help she needed. Overall I think Mum's experience was positive and happy. I would highly recommend Elizabeth House.

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Review from Deborah C (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card
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Would recommend this care home. The carer is always polite and helpful when getting Mum ready for us to take out. Mum has dementia and requires help getting dressed etc. The lady on reception is excellent. The lady in admin has been very helpful to us as a family. Thank you.

Reply from Jo Greenberg, Customer Relations Coordinator at Elizabeth House

Thank you so much for taking the time to review our home comments will passed onto the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (26) & Events (0)

News
  • 15 Jul 2026

    Residents, families and staff at Elizabeth House, part of the Runwood Homes group, came together on 8 July 2026 for a joint Macmillan Coffee Morning and Summer Sports Day, filled...

  • 13 Jul 2026

    Residents, families, friends and the team at Elizabeth House Care Home, part of the Runwood Homes group, enjoyed a fantastic Summer Fete on 27 June 2026, filled with music, laughter...

  • 20 May 2026

    Residents at Elizabeth House Care Home, part of the Runwood Homes Group, enjoyed a day filled with nostalgia, laughter, and community spirit when members of the Triumph Sports 6 Club...

Upcoming Events

There are no upcoming events for Elizabeth House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Elizabeth House.

Meet the Team (8)

Ade Makinde
Ade MakindeJob Title:Home ManagerJoined: 2022

Welcome to Elizabeth House, where you can find out all you need to know about our wonderful home. My name is Ade, and I am the Home Manager. We are a 108-bedroom, spacious, and newly furbished home located on Benfleet Road. The home consists of two units; Poppy and Bluebell. Each unit is set over two floors and is equipped with its own lounge and dining rooms.

We have so much to offer here at Elizabeth House, including an on-site hairdressing salon, a shop, the Garden Café, a bar, a library and a sports room. Some of our regular activities throughout the home include bingo, quizzes, karaoke, arts and crafts and more. Our chef creates very nutritious and appetising meals for residents.

We invite you to pop in and have a look around the home and ask any and all questions you have. We are always happy to help in any way we can. We are so proud of our home and look forward to sharing it with you.

Nicola Powell
Nicola PowellJob Title:Deputy ManagerJoined: 2011

I have had the privilege of working at Elizabeth House for 13 years, starting as a carer and progressing to my current role as Deputy Manager. I’m deeply passionate about making a positive difference in the lives of our residents and supporting my dedicated colleagues. I am committed to ensuring that our residents receive compassionate, high-quality care, and I take great pride in fostering an environment where both residents and staff feel valued and respected.

Building strong relationships with residents and their families is incredibly important to me. I strive to ensure clear and open communication at all times, as I believe that trust is key in helping families feel confident that their loved ones are receiving the best care possible.

Donna Keetch
Donna KeetchJob Title:Care Team LeaderJoined: 2020

I'm Donna. I have been part of the Elizabeth House team for 4 years, starting as a carer and working my way up to Care Team Leader. I absolutely love my job, as I have a caring personality and a strong desire to ensure that vulnerable adults receive the care they deserve while living fulfilling lives.

As a Care Team Leader, I am dedicated to ensuring that our residents receive the highest standard of care, compassion, and respect. My role is to ensure that their needs are met with dignity and respect at all times. I also provide support and guidance to the carers on my shift and take pride in fostering a positive and supportive atmosphere for both our residents and team members.

Karen Burrows
Karen BurrowsJob Title:Lifestyle CoordinatorJoined: 2014

I'm Karen Burrows; I'm the Lifestyle Coordinator. I have worked at Elizabeth House for 10 years. I organise and plan our activities in the home and trips out with our residents. I am a fun, entertaining lady; I'm always willing to take the lead, dress up, and join in to make the residents happy. I'm always cheerful and jolly and get the carers and other team members involved. I enjoy looking around the shops in her spare time for raffle prizes to raise money for our residents and the home. I also use my free time to search social media for any new ideas, new activities, or events we can hold for something different. I say that it makes me happy to go home of an evening knowing the residents have had fun and are happy and smiling.

Tracey Lennette
Tracey LennetteJob Title:ChefJoined: 2022

Hi, I’m Tracey Lennette, and I’ve been the Head Cook at Elizabeth House for 2 years. I take great pride in creating nutritious, well-balanced meals that cater to the individual dietary needs and preferences of our residents.

I lead a team of kitchen staff, ensuring that food is prepared and served to the highest standards of hygiene, taste, and presentation. I work closely with my team, carers, and residents to accommodate any special dietary or allergy requirements. It’s important to me that every meal not only nourishes our residents but also brings them enjoyment and comfort.

Beverley Wilmont
Beverley WilmontJob Title:Home AdministratorJoined: 2011

Hi, I’m Beverly Wilmot, and I’ve been with Runwood Homes for 13 years, with the last 7 years spent at Elizabeth House. I truly enjoy the administrative side of my role, as well as connecting with the families and offering support wherever I can. Helping others is something I’m passionate about, and it’s rewarding to make a difference in the lives of those I work with. Outside of work, I love socialising and spending time with my family.

Danielle Mc Guinness
Danielle Mc GuinnessJob Title:ReceptionistJoined: 2020

I have been a part of the Elizabeth House team for 4 years, and I truly enjoy working on Reception, where I get to be the friendly face that greets everyone as they walk through the door. In addition to this, I ensure that all enquiries are addressed promptly and professionally, including giving tours of the home.

I play a key role in creating a welcoming and organised environment for both residents and visitors. I take great pride in offering support to families, residents, and staff, and I’m dedicated to contributing to the positive and caring atmosphere within the home.

Donna Ross
Donna RossJob Title:HousekeeperJoined: 2016

Hello, I’m Donna Ross. I’ve been with Elizabeth House for 7 years, with the last 3 years serving as the Head Housekeeper. I take great pride in supporting my housekeeping team and ensuring that the home maintains a high standard of cleanliness. It's important to me that everything looks and smells nice for the residents, creating a comfortable and welcoming environment. In addition to my housekeeping role, I am also the Infection Prevention & Control Champion, dedicated to maintaining the health and safety of our residents and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elizabeth House to verify any information. View our terms and conditions. Elizabeth House has an Enhanced Service -more info.