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Elizabeth House

30/56 Benfleet Road, Hadleigh, Benfleet, Essex SS7 1QB
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I want to take this opportunity to express my gratitude to all the hard-working, professionalLesley K(Daughter of Resident/Service User)
Elizabeth House, Benfleet
Elizabeth House, Benfleet
Elizabeth House, Benfleet

Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of 108 residents, based in two separate buildings purposely-designed to achieve excellent results.

The service has a superb record with regulatory inspections, having shown its effectiveness in improving the health and well-being of frail residents who might find life a struggle elsewhere.

The aim of staff is to keep a relaxed atmosphere that contributes...  

Care Provided by Elizabeth House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,650
Residential Dementia CareFrom £1,550From £1,650

Contact Elizabeth House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ade Makinde(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999
  • Number of floors: 3

Room Information

  • Single Rooms (109)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Elizabeth House Reviews (150)

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9.6

Elizabeth House has a Review Score of 9.6 (9.567) out of 10, based on 35 reviews in the last 2 years. Over all time Elizabeth House has 150 reviews.

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Review from P C (Son of Resident) published on 4 March 2021 Submitted via Postal Card
Overall Experience

Wonderful care is given to my mother - staff always helpful and cheerful.

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Review from P H (Daughter of Resident) published on 4 March 2021 Submitted via Postal Card
Overall Experience

I found the carers very helpful and keep me informed if any issues arise. It had for me to comment any further as we've been in lockdown. I cannot comment on the room as I've not had access due to covid.

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Review from S M (Daughter of Resident) published on 3 March 2021 Submitted via Postal Card
Overall Experience

I am happy with all the care that my mum is receiving.

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Review from Pete R (Son of Resident) published on 4 February 2021 Submitted via Website
Overall Experience

I wish I could give this home a good review as it looks lovely from the outside but unfortunately, my mother just couldn't settle in as the night care was not sufficient for her needs. She fell twice while trying to get to the toilet, which led to her being taken to hospital with a fractured spine. The food was not up to her standards and she complained many times that what she ordered was not what she received.

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Review from E T (Friend of Resident) published on 28 January 2021 Submitted via Website
Overall Experience

My friend has been at Elizabeth House for some time and lockdown has made it difficult for us all. He is very happy and the staff have made extra efforts with us during this time allowing us to visit at the window and in a sealed area at the conservatory so that has made a big difference. Looking forward to when I can see him again properly and this Covid is done.

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Review from D F (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card
Overall Experience

Elizabeth House has proved to be a godsend to our family. After our mum went into the home, my dad also has to go there two years later and we had every confidence they were being properly cared for. My dad sadly passed away in March 2020 and the staff have been amazing. Unfortunately, my mum is now the end of life and every effort goes into giving her dignity at a traumatic time for our family. A big thank you for all the staff. Thank you.

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Review from B K (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card
Overall Experience

First Class communication with all staff. Manager knows residents' needs and will facilities accordingly. Lovely atmosphere in home. Visits have been managed well. My mother has been treated with kindness/care/dignity by all staff.

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Review from L W (Niece of Resident) published on 14 December 2020 Submitted via Postal Card
Overall Experience

Staff very friendly and helpful. Carehome looked clean and tidy. Staff made it possible for a window visit.

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Review from J K (Son of Resident) published on 9 December 2020 Submitted via Postal Card
Overall Experience

Could not be happier with my mother's care at the home. I am very happy with the attention the staff gives to her.

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Review from Chris N (Daughter of Resident) published on 26 November 2020 Submitted via Website
Overall Experience

Sadly my mother was in hospital in June 2020, my sister and I were caring for her before this. We made the decision that it would be best to look for a care home with a strong dementia caring attitude. I feel that we have made the right decision, even though we haven't been able to view Mum's room or even look round the care home because of the Covid situation. We are able to make window visits, and the staff are always available to answer any concerns that we may have. We just hope we will be able to visit Mum very, very soon, because I know that with her dementia she might forget who we are. She had her 90th birthday last week and during our window visit her wonderful carer helped her open all her cards and presents. This lady was just so great, and Elizabeth House made Mum's birthday a special day, we even saw wonderful pictures on Facebook.

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Review from Wendy B (Daughter-in-law of Resident) published on 11 November 2020 Submitted via Website
Overall Experience
Unfortunately, care for my Mother in Law received was poor. We had moved her down from an excellent care home in Nottingham to be nearer family. We had thought advertised high rating CQC plus nice colour brochure indicated a good placement. We were unable to view Elizabeth House due to Covid restrictions.

We had brought my Mother in Law down in a car with no problem and she could mobilise quite well with a walking aid. However, mobility deterioration in the next few months and she was extremely unhappy with general care and food offered. She had two falls and sustained back fracture and ended up in the hospital and died there this last Saturday on her birthday. We had arranged for her to return to the care home in Nottingham but sadly it was not to be.

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Review from M P (Son of Resident) published on 16 July 2020 Submitted via Postal Card
Overall Experience

Very impressive.

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Review from Gina T (Daughter-in-law of Resident) published on 24 June 2020 Submitted via Website
Overall Experience
After a lot of family soul searching it was decided to admit my mother in law to the home for respite care, Covid-19 had made this decision seem impossible.
All staff involved in her transition, as required isolation for 7 days, kept us informed of her progress visually and via email/ phone. The complete process and planning for everyone’s safety has been exceptional.
Today was our first outdoor visit with my lovely mum in law and it was great. I witnessed a happiness in her which has been missing for a while, being surrounded by people who interact as well as care for her has given her peace. She may have an illness that takes her memory but she still has feelings and I praise the staff for all they’ve done and the calmness she expresses.

I cannot thank everyone at the home enough.

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Review from Steve K (Grandson of Resident) published on 10 June 2020 Submitted via Website
Overall Experience
My nan is was always fiercely independent cooking a 'meat and 2 veg' every day. Three years ago, my dad, her son, passed away. This hit her very hard. Then last year she had to have her third hip operation which left her very unsteady and weak on her legs. After nearly four months in hospital, she decided that it was time for a home. She loves it. She raves about the food, she always has nice words to say about the staff. It's her 98th birthday on the 21st of June. The staff there know it is very difficult at the moment not being able to physically give our loved ones a hug. So they post lots of videos and pictures of all the residents. My nan is smiling for the first time in a long while, the staff have made her very welcome and very comfortable. I can not thank the staff for this enough. Thank you all for making my nan's life very enjoyable.

My nan's smile says it all.

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Review from Maria B (Daughter of Resident) published on 19 May 2020 Submitted via Postal Card
Overall Experience
The care provided at Elizabeth House is amazing. All the carers and staff do their utmost to make my mum happy, entertained and clean. The meals are outstanding.
Best care home in the borough. You are all doing a fantastic job.

Thank you.

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Review from C S (Daughter of Resident) published on 13 May 2020 Submitted via Postal Card
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My father died in October leaving my mum devastated with grief, in a house she could no longer call home if my dad wasn't beside her. They had been married 60 wonderful years. Mum quickly deteriorated and dementia crept in. We were recommended to Elizabeth House, Mum has found friends, care, a balanced diet and now has joy in her life thanks to the team at Elizabeth House.

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Review from Carol W (Daughter of Resident) published on 12 May 2020 Submitted via Website
Overall Experience

My review is based on telephone calls and front door contact, because of the Covid-19 lockdown. I have been informed of anything that is worrying the team whether my relative or any needs they have and have always been polite, and helpful. My relative went in the home in the lockdown period, so I haven't seen them since they went in, but have always been able to speak to them when I phone.

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Review from Lesley C (Daughter of Resident) published on 7 May 2020 Submitted via Website
Overall Experience

I am confident and happy that my mother is well cared for at all times by the staff here. They are kind and considerate, and I am kept well informed at all times, even in the difficult situation we find ourselves at the moment in the midst of a pandemic; they find time to talk to me and find Mum to come to the phone for me. I am so glad she is here, as it is less of a worry knowing that she is safe and well cared for.

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Review from Robert H (Son of Resident) published on 5 May 2020 Submitted via Website
Overall Experience

When I visit Mum, everyone seems happy in their work and very caring for the residents. I always feel happy that Mum is in their care. The rooms are spotless and the carers friendly. I always get my questions answered, and nothing seems to be too much trouble for anybody.

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Review from Julie H (Daughter of Resident) published on 5 May 2020 Submitted via Website
Overall Experience
My mother has Dementia and been a resident of Elizabeth House for almost a year now. Obviously, as any family knows, we were very apprehensive but she quickly settled in and the staff put our minds at rest keeping us up to date with everything. The care and compassion the staff have at this home is second to none and I take my hat off to each and every one of them especially how our world is at the moment with Covid-19. Having a family of my own it is a huge burden taken off my shoulders knowing that my Mum is getting the care and attention from these amazing people.
The home is immaculate and clean with healthy meals and lots of activities taking place. Her nails are always painted and her room is always spotless and clean. I haven't been able to see my Mum because of the lockdown but I am 100% rest assured that she is in one of the best homes and I viewed a few before I put her in one.

Can not thank everyone at Elizabeth House enough.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 January 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (26) & Events (0)

News
  • 15 Jul 2026

    Residents, families and staff at Elizabeth House, part of the Runwood Homes group, came together on 8 July 2026 for a joint Macmillan Coffee Morning and Summer Sports Day, filled...

  • 13 Jul 2026

    Residents, families, friends and the team at Elizabeth House Care Home, part of the Runwood Homes group, enjoyed a fantastic Summer Fete on 27 June 2026, filled with music, laughter...

  • 20 May 2026

    Residents at Elizabeth House Care Home, part of the Runwood Homes Group, enjoyed a day filled with nostalgia, laughter, and community spirit when members of the Triumph Sports 6 Club...

Upcoming Events

There are no upcoming events for Elizabeth House.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Elizabeth House.

Meet the Team (8)

Ade Makinde
Ade MakindeJob Title:Home ManagerJoined: 2022

Welcome to Elizabeth House, where you can find out all you need to know about our wonderful home. My name is Ade, and I am the Home Manager. We are a 108-bedroom, spacious, and newly furbished home located on Benfleet Road. The home consists of two units; Poppy and Bluebell. Each unit is set over two floors and is equipped with its own lounge and dining rooms.

We have so much to offer here at Elizabeth House, including an on-site hairdressing salon, a shop, the Garden Café, a bar, a library and a sports room. Some of our regular activities throughout the home include bingo, quizzes, karaoke, arts and crafts and more. Our chef creates very nutritious and appetising meals for residents.

We invite you to pop in and have a look around the home and ask any and all questions you have. We are always happy to help in any way we can. We are so proud of our home and look forward to sharing it with you.

Nicola Powell
Nicola PowellJob Title:Deputy ManagerJoined: 2011

I have had the privilege of working at Elizabeth House for 13 years, starting as a carer and progressing to my current role as Deputy Manager. I’m deeply passionate about making a positive difference in the lives of our residents and supporting my dedicated colleagues. I am committed to ensuring that our residents receive compassionate, high-quality care, and I take great pride in fostering an environment where both residents and staff feel valued and respected.

Building strong relationships with residents and their families is incredibly important to me. I strive to ensure clear and open communication at all times, as I believe that trust is key in helping families feel confident that their loved ones are receiving the best care possible.

Donna Keetch
Donna KeetchJob Title:Care Team LeaderJoined: 2020

I'm Donna. I have been part of the Elizabeth House team for 4 years, starting as a carer and working my way up to Care Team Leader. I absolutely love my job, as I have a caring personality and a strong desire to ensure that vulnerable adults receive the care they deserve while living fulfilling lives.

As a Care Team Leader, I am dedicated to ensuring that our residents receive the highest standard of care, compassion, and respect. My role is to ensure that their needs are met with dignity and respect at all times. I also provide support and guidance to the carers on my shift and take pride in fostering a positive and supportive atmosphere for both our residents and team members.

Karen Burrows
Karen BurrowsJob Title:Lifestyle CoordinatorJoined: 2014

I'm Karen Burrows; I'm the Lifestyle Coordinator. I have worked at Elizabeth House for 10 years. I organise and plan our activities in the home and trips out with our residents. I am a fun, entertaining lady; I'm always willing to take the lead, dress up, and join in to make the residents happy. I'm always cheerful and jolly and get the carers and other team members involved. I enjoy looking around the shops in her spare time for raffle prizes to raise money for our residents and the home. I also use my free time to search social media for any new ideas, new activities, or events we can hold for something different. I say that it makes me happy to go home of an evening knowing the residents have had fun and are happy and smiling.

Tracey Lennette
Tracey LennetteJob Title:ChefJoined: 2022

Hi, I’m Tracey Lennette, and I’ve been the Head Cook at Elizabeth House for 2 years. I take great pride in creating nutritious, well-balanced meals that cater to the individual dietary needs and preferences of our residents.

I lead a team of kitchen staff, ensuring that food is prepared and served to the highest standards of hygiene, taste, and presentation. I work closely with my team, carers, and residents to accommodate any special dietary or allergy requirements. It’s important to me that every meal not only nourishes our residents but also brings them enjoyment and comfort.

Beverley Wilmont
Beverley WilmontJob Title:Home AdministratorJoined: 2011

Hi, I’m Beverly Wilmot, and I’ve been with Runwood Homes for 13 years, with the last 7 years spent at Elizabeth House. I truly enjoy the administrative side of my role, as well as connecting with the families and offering support wherever I can. Helping others is something I’m passionate about, and it’s rewarding to make a difference in the lives of those I work with. Outside of work, I love socialising and spending time with my family.

Danielle Mc Guinness
Danielle Mc GuinnessJob Title:ReceptionistJoined: 2020

I have been a part of the Elizabeth House team for 4 years, and I truly enjoy working on Reception, where I get to be the friendly face that greets everyone as they walk through the door. In addition to this, I ensure that all enquiries are addressed promptly and professionally, including giving tours of the home.

I play a key role in creating a welcoming and organised environment for both residents and visitors. I take great pride in offering support to families, residents, and staff, and I’m dedicated to contributing to the positive and caring atmosphere within the home.

Donna Ross
Donna RossJob Title:HousekeeperJoined: 2016

Hello, I’m Donna Ross. I’ve been with Elizabeth House for 7 years, with the last 3 years serving as the Head Housekeeper. I take great pride in supporting my housekeeping team and ensuring that the home maintains a high standard of cleanliness. It's important to me that everything looks and smells nice for the residents, creating a comfortable and welcoming environment. In addition to my housekeeping role, I am also the Infection Prevention & Control Champion, dedicated to maintaining the health and safety of our residents and staff.

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