
I want to take this opportunity to express my gratitude to all the hard-working, professionalLesley K(Daughter of Resident/Service User)



I want to take this opportunity to express my gratitude to all the hard-working, professionalLesley K(Daughter of Resident/Service User)



Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of 108 residents, based in two separate buildings purposely-designed to achieve excellent results.
The service has a superb record with regulatory inspections, having shown its effectiveness in improving the health and well-being of frail residents who might find life a struggle elsewhere.
The aim of staff is to keep a relaxed atmosphere that contributes...
Care Provided by Elizabeth House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Elizabeth House for full pricing details and T&Cs.
Contact Elizabeth House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Ade Makinde(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1999
- Number of floors: 3
Room Information
- Single Rooms (109)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Elizabeth House Reviews (150)
Elizabeth House has a Review Score of 9.6 (9.567) out of 10, based on 35 reviews in the last 2 years.
Over all time Elizabeth House has 150 reviews.
Wonderful care is given to my mother - staff always helpful and cheerful.
I found the carers very helpful and keep me informed if any issues arise. It had for me to comment any further as we've been in lockdown. I cannot comment on the room as I've not had access due to covid.
I am happy with all the care that my mum is receiving.
I wish I could give this home a good review as it looks lovely from the outside but unfortunately, my mother just couldn't settle in as the night care was not sufficient for her needs. She fell twice while trying to get to the toilet, which led to her being taken to hospital with a fractured spine. The food was not up to her standards and she complained many times that what she ordered was not what she received.
My friend has been at Elizabeth House for some time and lockdown has made it difficult for us all. He is very happy and the staff have made extra efforts with us during this time allowing us to visit at the window and in a sealed area at the conservatory so that has made a big difference. Looking forward to when I can see him again properly and this Covid is done.
Elizabeth House has proved to be a godsend to our family. After our mum went into the home, my dad also has to go there two years later and we had every confidence they were being properly cared for. My dad sadly passed away in March 2020 and the staff have been amazing. Unfortunately, my mum is now the end of life and every effort goes into giving her dignity at a traumatic time for our family. A big thank you for all the staff. Thank you.
First Class communication with all staff. Manager knows residents' needs and will facilities accordingly. Lovely atmosphere in home. Visits have been managed well. My mother has been treated with kindness/care/dignity by all staff.
Staff very friendly and helpful. Carehome looked clean and tidy. Staff made it possible for a window visit.
Could not be happier with my mother's care at the home. I am very happy with the attention the staff gives to her.
Sadly my mother was in hospital in June 2020, my sister and I were caring for her before this. We made the decision that it would be best to look for a care home with a strong dementia caring attitude. I feel that we have made the right decision, even though we haven't been able to view Mum's room or even look round the care home because of the Covid situation. We are able to make window visits, and the staff are always available to answer any concerns that we may have. We just hope we will be able to visit Mum very, very soon, because I know that with her dementia she might forget who we are. She had her 90th birthday last week and during our window visit her wonderful carer helped her open all her cards and presents. This lady was just so great, and Elizabeth House made Mum's birthday a special day, we even saw wonderful pictures on Facebook.
We had brought my Mother in Law down in a car with no problem and she could mobilise quite well with a walking aid. However, mobility deterioration in the next few months and she was extremely unhappy with general care and food offered. She had two falls and sustained back fracture and ended up in the hospital and died there this last Saturday on her birthday. We had arranged for her to return to the care home in Nottingham but sadly it was not to be.
Very impressive.
All staff involved in her transition, as required isolation for 7 days, kept us informed of her progress visually and via email/ phone. The complete process and planning for everyone’s safety has been exceptional.
Today was our first outdoor visit with my lovely mum in law and it was great. I witnessed a happiness in her which has been missing for a while, being surrounded by people who interact as well as care for her has given her peace. She may have an illness that takes her memory but she still has feelings and I praise the staff for all they’ve done and the calmness she expresses.
I cannot thank everyone at the home enough.
My nan's smile says it all.
Best care home in the borough. You are all doing a fantastic job.
Thank you.
My father died in October leaving my mum devastated with grief, in a house she could no longer call home if my dad wasn't beside her. They had been married 60 wonderful years. Mum quickly deteriorated and dementia crept in. We were recommended to Elizabeth House, Mum has found friends, care, a balanced diet and now has joy in her life thanks to the team at Elizabeth House.
My review is based on telephone calls and front door contact, because of the Covid-19 lockdown. I have been informed of anything that is worrying the team whether my relative or any needs they have and have always been polite, and helpful. My relative went in the home in the lockdown period, so I haven't seen them since they went in, but have always been able to speak to them when I phone.
I am confident and happy that my mother is well cared for at all times by the staff here. They are kind and considerate, and I am kept well informed at all times, even in the difficult situation we find ourselves at the moment in the midst of a pandemic; they find time to talk to me and find Mum to come to the phone for me. I am so glad she is here, as it is less of a worry knowing that she is safe and well cared for.
When I visit Mum, everyone seems happy in their work and very caring for the residents. I always feel happy that Mum is in their care. The rooms are spotless and the carers friendly. I always get my questions answered, and nothing seems to be too much trouble for anybody.
The home is immaculate and clean with healthy meals and lots of activities taking place. Her nails are always painted and her room is always spotless and clean. I haven't been able to see my Mum because of the lockdown but I am 100% rest assured that she is in one of the best homes and I viewed a few before I put her in one.
Can not thank everyone at Elizabeth House enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 15 Jul 2026
Residents, families and staff at Elizabeth House, part of the Runwood Homes group, came together on 8 July 2026 for a joint Macmillan Coffee Morning and Summer Sports Day, filled...
- 13 Jul 2026
Residents, families, friends and the team at Elizabeth House Care Home, part of the Runwood Homes group, enjoyed a fantastic Summer Fete on 27 June 2026, filled with music, laughter...
- 20 May 2026
Residents at Elizabeth House Care Home, part of the Runwood Homes Group, enjoyed a day filled with nostalgia, laughter, and community spirit when members of the Triumph Sports 6 Club...
There are no upcoming events for Elizabeth House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Elizabeth House.
Meet the Team (8)

Welcome to Elizabeth House, where you can find out all you need to know about our wonderful home. My name is Ade, and I am the Home Manager. We are a 108-bedroom, spacious, and newly furbished home located on Benfleet Road. The home consists of two units; Poppy and Bluebell. Each unit is set over two floors and is equipped with its own lounge and dining rooms.
We have so much to offer here at Elizabeth House, including an on-site hairdressing salon, a shop, the Garden Café, a bar, a library and a sports room. Some of our regular activities throughout the home include bingo, quizzes, karaoke, arts and crafts and more. Our chef creates very nutritious and appetising meals for residents.
We invite you to pop in and have a look around the home and ask any and all questions you have. We are always happy to help in any way we can. We are so proud of our home and look forward to sharing it with you.

I have had the privilege of working at Elizabeth House for 13 years, starting as a carer and progressing to my current role as Deputy Manager. I’m deeply passionate about making a positive difference in the lives of our residents and supporting my dedicated colleagues. I am committed to ensuring that our residents receive compassionate, high-quality care, and I take great pride in fostering an environment where both residents and staff feel valued and respected.
Building strong relationships with residents and their families is incredibly important to me. I strive to ensure clear and open communication at all times, as I believe that trust is key in helping families feel confident that their loved ones are receiving the best care possible.

I'm Donna. I have been part of the Elizabeth House team for 4 years, starting as a carer and working my way up to Care Team Leader. I absolutely love my job, as I have a caring personality and a strong desire to ensure that vulnerable adults receive the care they deserve while living fulfilling lives.
As a Care Team Leader, I am dedicated to ensuring that our residents receive the highest standard of care, compassion, and respect. My role is to ensure that their needs are met with dignity and respect at all times. I also provide support and guidance to the carers on my shift and take pride in fostering a positive and supportive atmosphere for both our residents and team members.

I'm Karen Burrows; I'm the Lifestyle Coordinator. I have worked at Elizabeth House for 10 years. I organise and plan our activities in the home and trips out with our residents. I am a fun, entertaining lady; I'm always willing to take the lead, dress up, and join in to make the residents happy. I'm always cheerful and jolly and get the carers and other team members involved. I enjoy looking around the shops in her spare time for raffle prizes to raise money for our residents and the home. I also use my free time to search social media for any new ideas, new activities, or events we can hold for something different. I say that it makes me happy to go home of an evening knowing the residents have had fun and are happy and smiling.

Hi, I’m Tracey Lennette, and I’ve been the Head Cook at Elizabeth House for 2 years. I take great pride in creating nutritious, well-balanced meals that cater to the individual dietary needs and preferences of our residents.
I lead a team of kitchen staff, ensuring that food is prepared and served to the highest standards of hygiene, taste, and presentation. I work closely with my team, carers, and residents to accommodate any special dietary or allergy requirements. It’s important to me that every meal not only nourishes our residents but also brings them enjoyment and comfort.

Hi, I’m Beverly Wilmot, and I’ve been with Runwood Homes for 13 years, with the last 7 years spent at Elizabeth House. I truly enjoy the administrative side of my role, as well as connecting with the families and offering support wherever I can. Helping others is something I’m passionate about, and it’s rewarding to make a difference in the lives of those I work with. Outside of work, I love socialising and spending time with my family.

I have been a part of the Elizabeth House team for 4 years, and I truly enjoy working on Reception, where I get to be the friendly face that greets everyone as they walk through the door. In addition to this, I ensure that all enquiries are addressed promptly and professionally, including giving tours of the home.
I play a key role in creating a welcoming and organised environment for both residents and visitors. I take great pride in offering support to families, residents, and staff, and I’m dedicated to contributing to the positive and caring atmosphere within the home.

Hello, I’m Donna Ross. I’ve been with Elizabeth House for 7 years, with the last 3 years serving as the Head Housekeeper. I take great pride in supporting my housekeeping team and ensuring that the home maintains a high standard of cleanliness. It's important to me that everything looks and smells nice for the residents, creating a comfortable and welcoming environment. In addition to my housekeeping role, I am also the Infection Prevention & Control Champion, dedicated to maintaining the health and safety of our residents and staff.
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