
I want to take this opportunity to express my gratitude to all the hard-working, professionalLesley K(Daughter of Resident/Service User)



I want to take this opportunity to express my gratitude to all the hard-working, professionalLesley K(Daughter of Resident/Service User)



Elizabeth House is owned by Runwood Homes and specialises in both elderly and dementia care, with a capacity of 108 residents, based in two separate buildings purposely-designed to achieve excellent results.
The service has a superb record with regulatory inspections, having shown its effectiveness in improving the health and well-being of frail residents who might find life a struggle elsewhere.
The aim of staff is to keep a relaxed atmosphere that contributes...
Care Provided by Elizabeth House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Elizabeth House for full pricing details and T&Cs.
Contact Elizabeth House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Ade Makinde(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1999
- Number of floors: 3
Room Information
- Single Rooms (109)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Elizabeth House Reviews (150)
Elizabeth House has a Review Score of 9.6 (9.567) out of 10, based on 35 reviews in the last 2 years.
Over all time Elizabeth House has 150 reviews.
I know most of the staff.
Friendly atmosphere.
The facilities are very clean.
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
Staff have always treated Mum with respect and love when we could not be there.
Thank you so much for your review. We are really pleased to know that you are happy with our service, and I will pass on your comments to our team.
My husband has been in Elizabeth House for twenty-two months. During this time, he has settled extremely well. I have nothing but praise for the wonderful staff and the care he has been given.
Thank you so much for your lovely review and so happy that your husband is still happy living in our lovely home.
The staff at the home really do have Mum's best interest at heart and always try their very best for her attempting to keep her occupied.
The home is clean and well looked after with plenty of space for visitors to sit and talk with their loved ones.
Thank you so much for your review. We are really pleased it has worked out for you and I will pass on your comments to our team.
I came to the home for a 100th birthday and the home made us more than welcome. It was very clean, warm and friendly. The resident was very happy and the staff were very kind to the resident.
Thank you very much for your kind words and lovely to hear the feedback.
Attended charity morning. It was so lovely to see everyone together, smiling and having a natter. Carers were very attentive to all the residents - constantly checking they are ok and supplying them with cake and tea. Such a warm, friendly and welcoming environment for all ages. Could do with more advertisement of activities/days families are welcome to join in with.
Thank you very much for your kind words, we display all of our events on Reception.
Staff so hard working and always friendly.
Everyone - staff, residents and visitors seemed to be enjoying themselves.
Thank you very much for your kind words. We will be doing regular Tea & Coffee mornings after Christmas.
The facilities are always spotlessly clean. My mother loves it here. She enjoys the care and attention that she receives on a daily basis. The atmosphere here is homely and welcoming. Fabulous! We couldn't ask for more.
Thank you for your kind words and we are so glad mum is happy being here with us.
Mum came in for a short stay, the staff were wonderful especially as they were not expecting her till the following day (due to the discharge team making an appalling error). We couldn't have asked for better care for Mum. All the staff I met were friendly, cheerful and it made me relax knowing Mum was well cared for. Thank you all. God bless you.
Thank you so much for your kind words and glad we were able to help.
Elizabeth House and all of its staff are utterly superb! My Nan turned 100 in June and they made this momentous occasion absolutely fantastic! The conservatory was decorated by the carers and they felt like part of the family as we all prepared for the celebrations - some even came to share their best wishes on their day off! That said, every day must feel like a party with the range of activities the staff do with the residents - all documented on the home's Facebook page for our family to see. Nothing is too much trouble and everything is done with a smile. The staff have welcomed my Nan in and have made her feel like she is 'home'. We never imagined we could’ve found a place like this but so grateful that we did. Thank you so much.
Thank you very much for your kind words and lovely to hear the feedback.
As always we were looked after amazingly. Staff are second to none. Thank you for making Nan's birthday so special.
Thank you so much for taking the time to review the home.
We have just spent a wonderful afternoon celebrating our mum's 100th birthday at Elizabeth House. We were allowed to have a small family gathering in the conservatory and the amazing staff had decorated the room with banners and balloons. We could not have wished for a better place to celebrate this milestone with our mum. All the staff and carers are amazing and we are eternally grateful to have found the very best care home. We are amazed that it only rates as Good - it absolutely should be Excellent!
Thank you so much for the feedback and we are so glad mum had a great Birthday.
My mother was sent to Elizabeth House Care Home in April 2021 from hospital. She could no longer look after herself and to my family's relief, she was somewhere being looked after and monitored. She was there for exactly one year until she passed away recently and I can only thank the staff there for everything they did for her, it is a difficult job with little reward and all done on a tight budget. So I thank them all from reception to the top for her care.
Thank you, Helen, we appreciate the opportunity to be part of her great life.
Very pleased with my sister's new life at the home. When I leave her she doesn't cry, which makes me happy, as this says she is very happy and she laughs a lot. Overall all round very good place to have your sister in.
Hello, thanks for the review. We are so happy to hear how satisfied you and your sister are with the transition to our care. Respect and consideration for our residents are the number one priority. Thanks again for your positive comments.
My mum went into Elizabeth House for two weeks respite after suffering a nasty fall in her own home. I want to take this opportunity to express my gratitude to all the hard-working, professional and caring staff who relentlessly did everything they possibly could to give my mum the care she needed and to help her feel safe and welcomed.
Thanks so much for the review. We are so grateful to read how pleased you are with your mother's care. Your feedback greatly enhances the care we provide, and we are so thankful for your comments.
Thank you to all the staff who look after my mum; you're doing a fantastic job, and just wanted to make sure you're all aware. I tried to care for my mum myself and couldn't, so the fact that you are all making her happy. I thank you.
The staff at Elizabeth House are helpful, friendly and supportive. The area I have seen (cos of Covid) are spotlessly clean. My father, I can see is well cared for. The staff were amazing when my father had Covid. I have not commented on food and drink and activities because I not no personal experience. My father complains about the food not being very good - especially the fish and chips, soggy, overcooked veg. For the cost, I would like to think he's exaggerating, but as we have no knowledge of the quality of food as a visitor, this is difficult. I hope veg isn't overcooked as it's crucial to health. I can't comment on activities as Covid makes this difficult. I am only aware of quizzes taking place. My father stated that they are children's quizzes to cater to residents with dementia. I would like to know if this is true or not - my fathers not a reliable source of information! My father says they're too easy. I think it would be a good idea - post covid- if residents could invite a family/friend for lunch so we can see for ourselves what the food is like.
My mother moved into Elizabeth House in February 2020, just before lockdown. In her eighties with dementia and having just lost dad, her husband of 60 years. It was a huge decision to move her out of her home to full-time care. The staff are amazing, caring and mum is happy, which is all we can ask for. Mum's room is bright, clean and homely and she is settled and content. Thank you so much!
During covid lockdowns, over the past year, this care home and its staff have gone above and beyond at all times. They have our thanks. My mother had dementia and it's hard for her without family contact. She tells me (staff) they sit and chat, and hold her hand. She is never left alone or wanting for anything ever. She is very happy here, and they look after you, don't make you do anything.
I have been very impressed with the staff. Mum is really happy and thriving. Her health has improved since being at Elizabeth House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 15 Jul 2026
Residents, families and staff at Elizabeth House, part of the Runwood Homes group, came together on 8 July 2026 for a joint Macmillan Coffee Morning and Summer Sports Day, filled...
- 13 Jul 2026
Residents, families, friends and the team at Elizabeth House Care Home, part of the Runwood Homes group, enjoyed a fantastic Summer Fete on 27 June 2026, filled with music, laughter...
- 20 May 2026
Residents at Elizabeth House Care Home, part of the Runwood Homes Group, enjoyed a day filled with nostalgia, laughter, and community spirit when members of the Triumph Sports 6 Club...
There are no upcoming events for Elizabeth House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Elizabeth House.
Meet the Team (8)

Welcome to Elizabeth House, where you can find out all you need to know about our wonderful home. My name is Ade, and I am the Home Manager. We are a 108-bedroom, spacious, and newly furbished home located on Benfleet Road. The home consists of two units; Poppy and Bluebell. Each unit is set over two floors and is equipped with its own lounge and dining rooms.
We have so much to offer here at Elizabeth House, including an on-site hairdressing salon, a shop, the Garden Café, a bar, a library and a sports room. Some of our regular activities throughout the home include bingo, quizzes, karaoke, arts and crafts and more. Our chef creates very nutritious and appetising meals for residents.
We invite you to pop in and have a look around the home and ask any and all questions you have. We are always happy to help in any way we can. We are so proud of our home and look forward to sharing it with you.

I have had the privilege of working at Elizabeth House for 13 years, starting as a carer and progressing to my current role as Deputy Manager. I’m deeply passionate about making a positive difference in the lives of our residents and supporting my dedicated colleagues. I am committed to ensuring that our residents receive compassionate, high-quality care, and I take great pride in fostering an environment where both residents and staff feel valued and respected.
Building strong relationships with residents and their families is incredibly important to me. I strive to ensure clear and open communication at all times, as I believe that trust is key in helping families feel confident that their loved ones are receiving the best care possible.

I'm Donna. I have been part of the Elizabeth House team for 4 years, starting as a carer and working my way up to Care Team Leader. I absolutely love my job, as I have a caring personality and a strong desire to ensure that vulnerable adults receive the care they deserve while living fulfilling lives.
As a Care Team Leader, I am dedicated to ensuring that our residents receive the highest standard of care, compassion, and respect. My role is to ensure that their needs are met with dignity and respect at all times. I also provide support and guidance to the carers on my shift and take pride in fostering a positive and supportive atmosphere for both our residents and team members.

I'm Karen Burrows; I'm the Lifestyle Coordinator. I have worked at Elizabeth House for 10 years. I organise and plan our activities in the home and trips out with our residents. I am a fun, entertaining lady; I'm always willing to take the lead, dress up, and join in to make the residents happy. I'm always cheerful and jolly and get the carers and other team members involved. I enjoy looking around the shops in her spare time for raffle prizes to raise money for our residents and the home. I also use my free time to search social media for any new ideas, new activities, or events we can hold for something different. I say that it makes me happy to go home of an evening knowing the residents have had fun and are happy and smiling.

Hi, I’m Tracey Lennette, and I’ve been the Head Cook at Elizabeth House for 2 years. I take great pride in creating nutritious, well-balanced meals that cater to the individual dietary needs and preferences of our residents.
I lead a team of kitchen staff, ensuring that food is prepared and served to the highest standards of hygiene, taste, and presentation. I work closely with my team, carers, and residents to accommodate any special dietary or allergy requirements. It’s important to me that every meal not only nourishes our residents but also brings them enjoyment and comfort.

Hi, I’m Beverly Wilmot, and I’ve been with Runwood Homes for 13 years, with the last 7 years spent at Elizabeth House. I truly enjoy the administrative side of my role, as well as connecting with the families and offering support wherever I can. Helping others is something I’m passionate about, and it’s rewarding to make a difference in the lives of those I work with. Outside of work, I love socialising and spending time with my family.

I have been a part of the Elizabeth House team for 4 years, and I truly enjoy working on Reception, where I get to be the friendly face that greets everyone as they walk through the door. In addition to this, I ensure that all enquiries are addressed promptly and professionally, including giving tours of the home.
I play a key role in creating a welcoming and organised environment for both residents and visitors. I take great pride in offering support to families, residents, and staff, and I’m dedicated to contributing to the positive and caring atmosphere within the home.

Hello, I’m Donna Ross. I’ve been with Elizabeth House for 7 years, with the last 3 years serving as the Head Housekeeper. I take great pride in supporting my housekeeping team and ensuring that the home maintains a high standard of cleanliness. It's important to me that everything looks and smells nice for the residents, creating a comfortable and welcoming environment. In addition to my housekeeping role, I am also the Infection Prevention & Control Champion, dedicated to maintaining the health and safety of our residents and staff.
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