Evelyn May House

Florence Way, Langdon Hills, Basildon SS16 6AJ
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9.7 112 Reviews
  • Evelyn May House, Basildon
Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.

The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1462
  • Self-Funded Residential Dementia Care: £1350 – £1462
  • RESPITE Self-Funded Residential Care: £1400 – £1562
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1562

These prices are only a guideline, please contact Evelyn May House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jo Robbin-Coker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (59)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Evelyn May House Reviews (112)

9.7

Evelyn May House has a Review Score of 9.7 (9.655) out of 10, based on 42 reviews in the last 2 years.
Over all time Evelyn May House has 112 reviews.

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Reviewer Connection to Evelyn May House
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Review from S D (Niece of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy for my aunt to be in Evelyn May care home as she feels safe and cared for all the time. Staff are very efficient and caring and friendly.
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Review from J P (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good and caring.
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Review from Keith H (Nephew of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was discharged from hospital to Evelyn May Care home, and now has a permanent occupancy and she seems so much happier within herself since losing her husband and she deteriorated health and mentally wise, but the staff and care she has received is first class and it's great to see her well and
happy
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Review from Sheri H (Granddaughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service my nan receives. We visit weekly, everyone is so welcoming and friendly and feel the staff go above and beyond their duties, with the care she receives. Nan loves all the staff and is always happy with the kindness they all show her, especially the hugs. As a family we feel
the home is everything and more to us, and we know nan is in the best place for her care needs.
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Review from Sharon S (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled in very nicely. I'm happy with the care mum receives, Evelyn May do a lot of activities, and mum loves having her hair done, and going out for day trips. She does like a shower everyday, this is what she does moan about a lot.
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Review from L M (Granddaughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were amicable and friendly. Overall atmosphere was enjoyable. Entertainment was really good. Manager was friendly and involved with all of the event and was overall a welcoming presence.
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Review from T B (Daughter-in-law of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent people.
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Review from Stephen S (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this home brilliant mums always clean looked after the staff are lovely as well, the staff are very good with all the people in here.
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Review from Hayley M (Relative of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evelyn May is an excellent care home and I can't think of a negative aspect. The staff are wonderful and super friendly.
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Review from David M (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an outstanding home. The staff are fantastic, very kind, and very professional. The home is spotlessly clean, the food is excellent, and the care provided to my parents is first class.
The manager is an exceptional leader, we are lucky to have someone like her running this home.
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Review from Jacquie C (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum has been in the home 2 years. Overall she has been well looked after. Staff are magnificent.
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Review from R K (Niece of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my uncle on a number of occasions, he has always been clean and well-shaven his room and bathroom have always been clean and tidy. The staff always put a smile on his face and he enjoys their sense of humour. My extended family and I have always been happy with his stay at Evelyn May
House.
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Review from T W (Son of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum went into Evelyn May care home in laindon. Mum was assessed and accepted on her needs . Mum one hundred pound more than we were originally quoted. The week mum's money ran out the manager said mum can't stay because they can't deal with mums needs . Even though mums needs hadn't changed . Our
dad has cancer and is in and out of treatment , however the manager didn't care the stress this caused my dad.My dad lives in laindon and was close for him to visit his wife of 63 years . When mum went into the home we was reassured mum could stay. Mum has black and blue bruises all over her face and arms we did raise concerns and reported the bruises, however no explanation to how they came about . I only hope you read this before you decide to leave a loved one there please don't ! . The manager in my opinion could not run a tap let alone a care home, The manager most certainly told us a pack of lies, and can't be trusted to tell the truth. Mum's necklace was also stolen whilst there.
Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

I'm sorry to hear that you feel this way. Evelyn May House remains committed to providing high quality care in a safe and supportive environment. We understand your concerns and want to reassure you that appropriate steps are being taken. The matter is currently under investigation by both our team and external bodies to ensure transparency, and we will remain in communication with you throughout. I understand this is frustrating, but please know we are committed to thoroughly addressing your concerns. As manager, I remain dedicated to supporting all residents and families with empathy and professionalism. We wish your mother well in her new nursing care environment.

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Review from Paula S (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, my mum was only at Evelyn May House for a few days before she sadly passed away. I cannot thank the staff enough for the kind and thoughtful care they showed towards Mum and us as a family. It meant so much to all of us that she spent the last days of her life in such a warm and compassionate
environment. The staff helped us through the difficult process of loss with support and guidance and treated Mum with the dignity and respect she deserved. It was sad she didn't have more time there as I think she would have been happy, as were we. Thank you.
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Review from S J (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to express my sincere gratitude to all staff at Evelyn May House including the manager. My father resided there for the last 3 years or so recently he passed away in his room on floor level 2. The kindness and care given to my dad was excellent. The manager and staff in the office gave
him attention when needed made sure he was comfortable at all times. They gave the family support at the difficult time. I worked in social care some years ago.For me this care home is on the of best!
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Review from Dawn B (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff and management at Evelyn May enough for looking after my Dad for the past 3 and half years. From the moment he went into Evelyn May he received the best care, he was always clean and tidy, happy and he loved the food. Unfortunately Dad passed away a couple of weeks ago at the
care home and everyone there was so lovely, helpful, kind and compassionate all the staff and management couldn't do enough for Dad and our family at that difficult time. Thank you so much.
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Review from Karon S (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into your home from hospital and was sadly only here for 2 weeks before going into hospital where he died. Due to holiday commitments, I only visited your home on the first evening but the staff were very friendly accommodating helpful and professional. My brother found it exactly the same
on subsequent visits. Upon arrival my first impression other than clean and orderly, with a warm and kind atmosphere, with happy residents and visible staff presence as I passed through the corridors. The manager and her team were equally helpful and empathetic when we returned to collect my dad's belongs which they had packed beautifully with an inventory. Thank you for your genuine care and support for my dad and us too. I witnessed a great interaction between staff and residents and family.
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Review from C P (Son of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great comfort for our family to know that he is being looked after so well.
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Review from Donna B (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came here in March 2024. Every time I have been, the experience has been excellent. I cannot fault anything. The food is clean, and the staff are very good.
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Review from Steven S (Son of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad's stay with you was sadly short lived, as he passed after two weeks. From my visits to Evelyn May House I witnessed genuine care towards residents. There was a good level of staffing present, and effort made to build rapport often in difficult circumstances. The staff and managers always had
time to talk to me, provide updates, and always up to date so communication was good. Facilities were clean and well maintained. Flexibility in service and care was evident.
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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Evelyn May House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Evelyn May House is calculated as follows: ( (380 Excellents x 5) + (88 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (14 Very Poors x 1) ) ÷ 493 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Evelyn May House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Jo

Jo Robbin-Coker

Job Title: Home Manager

I am proud to be the Home Manager of our lovely home, Evelyn May, in Laindon. I have gained a vast amount of experience working in the Health and Social Care sector for several years and love my role as a Home Manager. We invite you to pop in and have a look around the home and ask any questions you may have. Alternatively, you may email or call us. We are always happy to help in any way we can.
We are so proud of our home and look forward to sharing it with you.

Dawn

Dawn

Job Title: Well-being Lead

Hi, I’m Dawn, I am one of the Wellbeing Leads. I have worked for Evelyn May for 18 years. I have great pleasure working with my residents, putting a smile on their faces and I take pride in doing the best for everyone. If I can get a smile or thank you at the end of the day it makes my job worthwhile.

Kerry

Kerry

Job Title: Well-being Lead

Hi, I’m Kerry, I have worked at Evelyn May for 13 years. I'm currently a Wellbeing Lead. I have had other positions as a Domestic, Carer and Care Team Leader. I enjoy my role being part of a team and have pride in the interaction I have with my residents.

Nicki

Nicki

Job Title: Administrator

Hi, I’m Nicki, I have worked within Runwood Homes for over 20 years. I have had a number of roles from Care Assistant to care Team Leader, and currently as Evelyn May's Home Administrator. I look forward to continuing to work with a hard-working team.

Donna

Donna

Job Title: Housekeeper

Hi, my name is Donna, I have worked for Runwood Homes for 8 years. I am a housekeeper however I have also been a Care team leader and care. I love working in Evelyn May as we work as a great team.

Frequently Asked Questions about Evelyn May House

What types of Care is Evelyn May House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Evelyn May House have?

There are 59 Single Rooms.

What are the Facilities & Services at Evelyn May House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Evelyn May House to the centre of Basildon?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evelyn May House to verify any information. View our terms and conditions. Evelyn May House has an Enhanced Service - more info.