Evelyn May House

Florence Way, Langdon Hills, Basildon SS16 6AJ
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9.6 102 Reviews
  • Evelyn May House, Basildon
Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.

The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1462
  • Self-Funded Residential Dementia Care: £1300 – £1462
  • RESPITE Self-Funded Residential Care: £1400 – £1562
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1562

These prices are only a guideline, please contact Evelyn May House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jo Robbin-Coker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Single Rooms with ensuite Wet Room (59)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Evelyn May House Reviews (102)

Total of 102, showing 1-20
9.6

Evelyn May House has a Review Score of 9.6 (9.608) out of 10, based on 33 reviews in the last 2 years. Over all time Evelyn May House has 102 reviews.

Overall Experience

  • 75
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Date Published

102
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Review from R K (Niece of Resident) published on 15 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my uncle on a number of occasions, he has always been clean and well-shaven his room and bathroom have always been clean and tidy. The staff always put a smile on his face and he enjoys their sense of humour. My extended family and I have always been happy with his stay at Evelyn May
House.

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Review from T W (Son of Resident) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum went into Evelyn May care home in laindon. Mum was assessed and accepted on her needs . Mum one hundred pound more than we were originally quoted. The week mum's money ran out the manager said mum can't stay because they can't deal with mums needs . Even though mums needs hadn't changed . Our
dad has cancer and is in and out of treatment , however the manager didn't care the stress this caused my dad.My dad lives in laindon and was close for him to visit his wife of 63 years . When mum went into the home we was reassured mum could stay. Mum has black and blue bruises all over her face and arms we did raise concerns and reported the bruises, however no explanation to how they came about . I only hope you read this before you decide to leave a loved one there please don't ! . The manager in my opinion could not run a tap let alone a care home, The manager most certainly told us a pack of lies, and can't be trusted to tell the truth. Mum's necklace was also stolen whilst there.

Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

I'm sorry to hear that you feel this way. Evelyn May House remains committed to providing high quality care in a safe and supportive environment. We understand your concerns and want to reassure you that appropriate steps are being taken. The matter is currently under investigation by both our team and external bodies to ensure transparency, and we will remain in communication with you throughout. I understand this is frustrating, but please know we are committed to thoroughly addressing your concerns. As manager, I remain dedicated to supporting all residents and families with empathy and professionalism. We wish your mother well in her new nursing care environment.

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Review from Paula S (Daughter of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mum was only at Evelyn May House for a few days before she sadly passed away. I cannot thank the staff enough for the kind and thoughtful care they showed towards Mum and us as a family. It meant so much to all of us that she spent the last days of her life in such a warm and compassionate
environment. The staff helped us through the difficult process of loss with support and guidance and treated Mum with the dignity and respect she deserved. It was sad she didn't have more time there as I think she would have been happy, as were we. Thank you.

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Review from S J (Daughter of Resident) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to express my sincere gratitude to all staff at Evelyn May House including the manager. My father resided there for the last 3 years or so recently he passed away in his room on floor level 2. The kindness and care given to my dad was excellent. The manager and staff in the office gave
him attention when needed made sure he was comfortable at all times. They gave the family support at the difficult time. I worked in social care some years ago.For me this care home is on the of best!

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Review from Dawn B (Daughter of Resident) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff and management at Evelyn May enough for looking after my Dad for the past 3 and half years. From the moment he went into Evelyn May he received the best care, he was always clean and tidy, happy and he loved the food. Unfortunately Dad passed away a couple of weeks ago at the
care home and everyone there was so lovely, helpful, kind and compassionate all the staff and management couldn't do enough for Dad and our family at that difficult time. Thank you so much.

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Review from Karon S (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into your home from hospital and was sadly only here for 2 weeks before going into hospital where he died. Due to holiday commitments, I only visited your home on the first evening but the staff were very friendly accommodating helpful and professional. My brother found it exactly the same
on subsequent visits. Upon arrival my first impression other than clean and orderly, with a warm and kind atmosphere, with happy residents and visible staff presence as I passed through the corridors. The manager and her team were equally helpful and empathetic when we returned to collect my dad's belongs which they had packed beautifully with an inventory. Thank you for your genuine care and support for my dad and us too. I witnessed a great interaction between staff and residents and family.

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Review from C P (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great comfort for our family to know that he is being looked after so well.

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Review from Donna B (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here in March 2024. Every time I have been, the experience has been excellent. I cannot fault anything. The food is clean, and the staff are very good.

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Review from Steven S (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's stay with you was sadly short lived, as he passed after two weeks. From my visits to Evelyn May House I witnessed genuine care towards residents. There was a good level of staffing present, and effort made to build rapport often in difficult circumstances. The staff and managers always had
time to talk to me, provide updates, and always up to date so communication was good. Facilities were clean and well maintained. Flexibility in service and care was evident.

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Review from Charlotte W (Daughter-in-law of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff, kind, caring and welcoming. A warm welcoming home for residents. All the staff are very helpful when approached. Five stars all round.

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Review from J V (Son of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted that my elderly mother is in Evelyn May House. The staff are always friendly and helpful, and they make an effort to engage with all the residents. The home is always clean and bright and feels a safe haven for the residents.

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Review from M W (Husband of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with every aspect of Evelyn May House. All the staff are kind and helpful. Security is very good. They couldn't do more to make you happy. Please keep doing what you do.

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Review from L D (Granddaughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and managment are excellent they take care of my nan. The home has just been refurbished and is looking amazing. She loves the days they take her out and the activities they put on at the home. She gets her hair done by the hairdresser on site once a week too. She loves the staff so much and
they treat her like family which is more than we could ask for.

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Review from M V (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved mum into this care home this week and the care, empathy and kindness we have both received has been unrivalled. There had been a waiting list and the management team kept me informed and reassured. I have every confidence in the staff and carers here and know that my mum is in the best hands.

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Review from Jacqueline C (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvements to the home are fantastic. The second-floor lounge has made such a difference. The staff are fantastic. Two ladies going above and beyond the care of the patients. Nothing is too much trouble for reception staff. My Mum is happy and cared for well.

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Review from C T (Resident) assisted by family/friend published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from everyone from top to bottom. Mum is getting excellent service - no complaints with anyone.

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Review from F V (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sent from the hospital to this care home and was allowed to stay there for a couple of weeks. These two weeks turned out to be one of the finest breaks I have had. The staff (all) and the facilities were second to none. Well done and lots of love to all concerned.

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Review from A S (Husband of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot express my gratitude to the staff and management for the care and support given to my wife on her return from hospital. I honestly thought I had lost her in hospital but she has made a remarkable recovery. Not there yet but well on the way.

Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Many thanks for your feedback received. We are pleased we have been of help and will continue to provide good quality care for your dear wife at all times. I will share your feedback with the rest of the team.

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Review from S P (Respite Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and very hardworking. It has been a pleasure to stay here. I was bedbound for a long time and always treated with dignity during changing and bed baths. Very professional people.

Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Hi, many thanks for your lovely comments. We are pleased we were able to provide you with good care during your stay at Evelyn May House. It was a pleasure doing so and we miss you so very much. I will share your feedback with the rest of the team.

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Review from C W (Friend of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home very clean and well-maintained. Friendly, competent staff and a high level of care. The food looked to be of good quality and although the person in care was unable to join in activities there was a lot to offer.

Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Hi, many thanks for your feedback. It was an absolute pleasure providing good quality care for your loved one. I will share your comments with the team.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Evelyn May House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Evelyn May House is calculated as follows: ( (292 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (14 Very Poors x 1) ) ÷ 385 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Evelyn May House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (5)

Jo

Jo Robbin-Coker

Job Title: Home Manager

I am proud to be the Home Manager of our lovely home, Evelyn May, in Laindon. I have gained a vast amount of experience working in the Health and Social Care sector for several years and love my role as a Home Manager. We invite you to pop in and have a look around the home and ask any questions you may have. Alternatively, you may email or call us. We are always happy to help in any way we can.
We are so proud of our home and look forward to sharing it with you.

Dawn

Dawn

Job Title: Well-being Lead

Hi, I’m Dawn, I am one of the Wellbeing Leads. I have worked for Evelyn May for 18 years. I have great pleasure working with my residents, putting a smile on their faces and I take pride in doing the best for everyone. If I can get a smile or thank you at the end of the day it makes my job worthwhile.

Kerry

Kerry

Job Title: Well-being Lead

Hi, I’m Kerry, I have worked at Evelyn May for 13 years. I'm currently a Wellbeing Lead. I have had other positions as a Domestic, Carer and Care Team Leader. I enjoy my role being part of a team and have pride in the interaction I have with my residents.

Nicki

Nicki

Job Title: Administrator

Hi, I’m Nicki, I have worked within Runwood Homes for over 20 years. I have had a number of roles from Care Assistant to care Team Leader, and currently as Evelyn May's Home Administrator. I look forward to continuing to work with a hard-working team.

Donna

Donna

Job Title: Housekeeper

Hi, my name is Donna, I have worked for Runwood Homes for 8 years. I am a housekeeper however I have also been a Care team leader and care. I love working in Evelyn May as we work as a great team.

Frequently Asked Questions about Evelyn May House

What types of Care is Evelyn May House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Evelyn May House have?

There are 59 Single Rooms.

What are the Facilities & Services at Evelyn May House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Evelyn May House to the centre of Basildon?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evelyn May House to verify any information. View our terms and conditions. Evelyn May House has an Enhanced Service - more info.