Evelyn May House, Basildon, Essex
Evelyn May House, Basildon, Essex
Evelyn May House, Basildon, Essex

Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.

The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.

Group: Runwood Homes Ltd

Person in charge: Sarah Smith (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Gardens for residents

Latest Care Quality Commission* Report on Evelyn May House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Evelyn May House has a Review Score of 9.5 (9.456)

The Review Score of 9.5 (maximum of 10) for Evelyn May House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Evelyn May House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.456 for Evelyn May House is calculated as follows: ( (146 Excellents x 5) + (119 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 281 Ratings = 4.456

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Evelyn May House is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 20 Reviews ÷ 11.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Evelyn May House?

  • Extremely LIKELY
    18
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Evelyn May House

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Everyone is friendly and they talk to me about mums care.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Relative appears to be cared for well. Caring and the facilities are good. Residents are well fed.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Service and staff well above expectations.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Friendly staff and always makes me feel welcomed. Happy with the care mum receives.

How likely would you be to recommend Evelyn May House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I find the staff very caring and helpful they cannot do enough for mum. The food and accommodation excellent. My mother is very happy here, home from home but with care.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Evelyn May House for over 4 years.

She is very happy and is looked after by caring and attentive staff, the home is always clean and they keep her room spotless.

She loves her food and enjoys being able to choose what she can have, Friday is her favourite day as she has fish and chips.

They do many activities and get most of the residents to participate overall I am so pleased on how my mum is looked after.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very pleased with the level of care my mother receives at Evelyn May House. Very caring staff and great chef, well done to all concerned and carry on the good work.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A lovely friendly home always greeted with a friendly face upon arrival. My mum is very well cared for, staff are approachable and happy to help if you have a query.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are caring and seem attentive. Home is always clean and the food is excellent.

How likely would you be to recommend Evelyn May House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been in Evelyn May House for 6 years she is very happy and classes her carers as her direct family. This makes her feel safe in her environment and comfortable. I have had no complaints and would recommend this facility.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Some members of staff are particularly friendly and helpful. The place is always kept clean and looks inviting.
I am always concerned as to whether there is enough conversation and activities for residents which can make their day and stimulate.

How likely would you be to recommend Evelyn May House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

Value for Money: Don't Know

A very welcoming home, clean, tidy and always friendly and helpful. Mum has settled in well.

How likely would you be to recommend Evelyn May House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Kind, caring service. Always quick to react to residents needs. Keeps family informed.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent staff, warm room and nice food.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are so pleased to have mum cared for at Evelyn May House. She is consistently cared for by the highest standards. Her needs are catered for by wonderful staff who I believe truly care for her well being. When I visit I am made to feel part of the home family and my every worry and concern is taken seriously. Thank you to everyone for making these difficult years much more bearable.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am happy quite happy overall. They have been very helpful.

How likely would you be to recommend Evelyn May House? Neither Unlikely or Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Always welcomed by friendly staff. Resident is very happy and contented living here in Evelyn May House. She has no complaints whatsoever.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been a resident in Evelyn May since my mother was taken ill in October 2015. My mother passed away in December 2015 and since then my father has been a permanent resident. My father has settled well and is happy at Evelyn May. The staff, food, care support and staff are all excellent and if I have any queries, the staff are always happy to assist.

My dad has a lovely room, with toilet and washing facilities and an excellent pressure mattress. He also has a pressure cushion for his comfortable chair. There is a resident hairdresser and a chiropodist visits weekly. Evelyn May is a well-run home and supports people and their families well.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am pleased with the care and attention the carers give my sister. They were very prompt when my sister had a stroke, getting her to the hospital quickly, which is very important when someone has a stroke.
My sister has recovered very well. If I have any issues with the care, they address them.

How likely would you be to recommend Evelyn May House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at Evelyn May House are always friendly, welcoming and display a high level of care and compassion to the residents.
The quality of food is good and plentiful, offers a good variety to suit all tastes.

My only criticism would be the level of activities and involvement of the residents, mum can be allowed to spend too much time in her room.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am so pleased with the care Mum has received at the home.She moved in October 2016 and is settling in so well. The staff, and that's everyone from management, carers, laundry and kitchen are so helpful and friendly. There is always something going on to keep the residents motivated.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Mum has been a resident at Evelyn May House since May 2015. Upon visiting, both myself and family are always welcomed and kept up to date with her health and general welfare by the staff. Nothing ever seems too much trouble. We try on odd occasions to visit as a group and it's great that a 'tea room' is available where we can interact with Mum just as we used to at home around the kitchen table enjoying tea and cake. We can be a little noisy-sorry! Sadly now more often than not she does not join in, but it makes us happy to see her looking well fed from the excellent menus, fresh and in her chosen clothing. Some of the things that were sadly in decline before.
The foyer is always welcoming, with lists of upcoming activities. Always pleasantly fragranced, everywhere always feels cosy and clean, as is Mums room. Hair salon for those important treatments, great. Always a shampoo and set girl! Never easy to leave Mum after a visit, but we know she is safe and well cared for in Evelyn May House.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This home has such a positive energy about it, there is no doubt that the focus is on helping residents to live each day to the full, treating them with care and respect but also with friendship. It feels as though we have found the very best place to help dad feel safe and as happy as he can be at this stage of his life. The voluntary staff that we met at a recent barbeque for family and friends are also great.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Evelyn May provided the best care for my mother during her stay until her
death in October. It is well run clean efficient and the staff are so caring.
We were always informed of any health issues and they were dealt with
immediately. I cannot praise them enough.

How likely would you be to recommend Evelyn May House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Evelyn May House