
Mum moved into Evelyn May in April and is the happiest I have seen her in yearsDennis R(Son of Resident/Service User)



Mum moved into Evelyn May in April and is the happiest I have seen her in yearsDennis R(Son of Resident/Service User)



Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.
The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.
Care Provided by Evelyn May House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Evelyn May House for full pricing details and T&Cs.
Contact Evelyn May House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Jo Robbin-Coker(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (59)
- Single Rooms with ensuite Wet Room (59)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Evelyn May House Reviews (119)
Evelyn May House has a Review Score of 9.6 (9.602) out of 10, based on 32 reviews in the last 2 years.
Over all time Evelyn May House has 119 reviews.
My mother went into the care home and has become part of the family. My sister and myself are so happy for her. In every way, her health and her well-being have improved 100%. All the staff are so helpful, always available to help if required. I would recommend this care home to friends who have parents that need to go into a care home. Excellent service from all.
Hello Peter, thank you for your review. We appreciate that you are satisfied with your mother's care, and we are grateful for your recommendation. Your comments greatly enhance our care, and we thank you again for the positive feedback.
Dad is being looked after so well, he is so happy and settled. We have been constantly kept up-to-date on Dad's health and well-being. The home is so clean and has lots of activities going on at all times. The dementia care team have been amazing in giving Dad the 24-hour care that he now needs. Nothing is too much trouble and it’s such a relief knowing Dad is happy and being looked after so well. Highly recommend Evelyn May.
Hello Samantha, thank you so much for your lovely review. We strive to ensure we deliver outstanding care to our residents at all times. It is a privilege to look after your father. Again, thank you from the whole team for your review.
Due to circumstances beyond our control, my friend had to find alternative accommodation. The staff at Evelyn May were very helpful in assisting our friend when she went into the home. She has been very well looked after since.
Hello Ronald, thanks so much for your full recommendation in Evelyn May. Our staff always provide the best possible care no matter the situation, and we are so grateful to hear how satisfied you are with your friend's care.
Our friend has only been in Evelyn May House for two and a half months, but we have noticed an improvement already. She is clean and well-fed. She has had her hair done and is always in the communal lounge with a cup of tea and a chat.
Hello, thank you for your insightful review. We are so glad to hear the services we have enhanced have been pleasing to you in regards to your friend's care. Thanks again for the positive feedback.
My dad has been a resident at Evelyn May House for 18-months. Of Course, Covid affected us all, so it was very hard not being able to see him often. I'm now an essential carer, and it's wonderful for us both. Being involved every day and seeing how much everyone who works there cares and supports residents is amazing, and as a family, we thank them from the bottom of our hearts.
Hello Debbie, we are so thankful to hear you continue to be satisfied with your father's care, even in the toughest circumstances brought on by the pandemic. Thank you for the brilliant review.
She has her old sparkle back. Thank you.
The staff are very caring, kind and mum is very happy at the home. Communication is very good, we are kept informed of any developments. We are very happy. Mum is being very well cared for and she is happy at home.
Found the staff to be caring and very knowledgeable of my mum’s dementia. This eases my concern with her sometimes erratic behaviour. In these difficult times, I telephone every day to see how mum’s doing and they let me talk to her when it’s possible. They are always friendly and helpful and answer any concerns I may have. Well done everyone.
All the staff have been really helpful and supportive in these difficult times. They have sat with Dad and explained what is going on and why I haven't been able to visit him as I used to. The staff have ensured he is happy and have spent time setting up face time for him and the family. They have always been on hand to offer help and reassurance. Dad is encouraged to go into the lounge to sit with other residents and have lunch but retires to his room when he wants to relax. Thank you for everything you do.
My Mum was admitted to Evelyn May at the end of January. Mum has dementia and unfortunately, my dad can no longer care for her needs at home - with the ongoing pandemic we were extremely reluctant and had many reservations regarding admitting her into a residential care home. Evelyn May was offered to us so I arranged a virtual tour and I was extremely impressed. Once a date was arranged we dropped off all Mum's belongings the evening before her arrival and the lovely girls set up Mum's room so that it was all ready for when she walked in. Mum arrived and was instantly made to feel wanted - we had to leave her at the door of Evelyn May (due to Covid) which was heartbreaking but we were able to facetime her later that day and she was settled in her room with plenty of company - all the girls made her feel welcome. Nothing has been too much trouble for Mum or for any of us (her family), we facetime her daily. The care and commitment from Evelyn May has been wonderful.
Mum has always received the best of care from everyone at Evelyn May House even during these really hard times when they have been short of staff due to the virus. We are so pleased that she’s been under their care, they keep us well informed about Mum and make arrangements for us to see her on Facebook; we never feel that we are putting the staff to too much trouble. Thank you for looking after our wonderful mum, we know she loves you all so much.
The staff have worked so hard during an almost impossible time. They've always been supportive, kind, and decent with my father-in-law. Friendly and cheerful, up against the most difficult conditions. Thank you.
Mum receives excellent care, especially during the last 12 months. Carers have shown her love and affection which is needed especially as we can’t visit her. The home is kept spotless and she loves the home-cooked food.
Late last year our mum was admitted to Evelyn May house, sadly we lost her recently. During the entirety of her stay, we always found the level of care from the manager and her team both professional and extremely helpful. We would like to extend our gratitude for making the last few months of her life and ours more comfortable.
In general and having experience of three other care homes, I would describe Evelyn May as well run. Staff on the whole are caring and considerate of the needs of the residents. Areas for improvement include improved kitchenette areas and greater access for residents to outside spaces on a regular basis. With regard to COVID-19, I commend all their efforts to keep everyone safe. In this respect, they have been outstanding.
As a family, we would just like to give some positive feedback to the staff and management teams of the Evelyn May House care home. My mother has been a resident in the care home for some two years now and has settled in beautifully. The staff are amazing, polite, courteous, always willing to listen to our concerns, enough so that you do actually build up a very good relationship with them. Recently with the current situation Cov-19, they have gone above and beyond to start allowing us, the relatives, a chance to engage with our loved ones. This may only seem a small gesture but to be able to sit opposite ends of a table in the garden is truly fantastic and believe me quite emotional too for all visiting. The staff ensure all distance measures along with sanitisation is all adhered too to help protect all concerned. It's really important for us as families to know that all the staff are in tune with the residents and families alike too, which at Evelyn May they are, thank you all.
My husband is well cared for. The staff are very supportive and treat the residents with dignity and respect.
The staff at Evelyn May have been working under considerable pressure during this pandemic. I cannot thank them enough for the care and commitment during this time and also before covid-19 appeared. Mum is well cared for, and I do not have to worry about her wellbeing as she seems very content. Thank you, Evelyn May House.
My dad is looked after very well.
I would have no hesitation in recommending this care home. The staff are amazing, so caring and look after the residents so well with a cheerful and friendly attitude. They deal with any queries promptly and nothing is too much trouble. Meals are healthy and well cooked. Rooms are pleasant and kept clean. Residents are able to bring their own possessions to make the room more personal.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 January 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 18 Jun 2026
Residents at Evelyn May House, part of the Runwood Homes Group, marked National Picnic Day with a lively picnic-themed gathering that brought everyone together for an afternoon of conversation, laughter...
- 20 May 2026
Residents at Evelyn May House, part of the Runwood Homes Group, were delighted to welcome much-loved therapy dog Hettie for another heartwarming visit, bringing smiles, comfort and meaningful interaction to...
- 29 Apr 2026
At Evelyn May House, part of the Runwood Homes Group,, small acts of kindness and teamwork make a big difference every day. Resident Dee has become a valued helping hand...
There are no upcoming events for Evelyn May House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Evelyn May House.
Meet the Team (5)

We are so proud of our home and look forward to sharing it with you.

Hi, I’m Dawn, I am one of the Wellbeing Leads. I have worked for Evelyn May for 18 years. I have great pleasure working with my residents, putting a smile on their faces and I take pride in doing the best for everyone. If I can get a smile or thank you at the end of the day it makes my job worthwhile.

Hi, I’m Kerry, I have worked at Evelyn May for 13 years. I'm currently a Wellbeing Lead. I have had other positions as a Domestic, Carer and Care Team Leader. I enjoy my role being part of a team and have pride in the interaction I have with my residents.

Hi, I’m Nicki, I have worked within Runwood Homes for over 20 years. I have had a number of roles from Care Assistant to care Team Leader, and currently as Evelyn May's Home Administrator. I look forward to continuing to work with a hard-working team.

Hi, my name is Donna, I have worked for Runwood Homes for 8 years. I am a housekeeper however I have also been a Care team leader and care. I love working in Evelyn May as we work as a great team.
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