
Mum moved into Evelyn May in April and is the happiest I have seen her in yearsDennis R(Son of Resident/Service User)



Mum moved into Evelyn May in April and is the happiest I have seen her in yearsDennis R(Son of Resident/Service User)



Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.
The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.
Care Provided by Evelyn May House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Evelyn May House for full pricing details and T&Cs.
Contact Evelyn May House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Jo Robbin-Coker(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (59)
- Single Rooms with ensuite Wet Room (59)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Evelyn May House Reviews (119)
Evelyn May House has a Review Score of 9.6 (9.602) out of 10, based on 32 reviews in the last 2 years.
Over all time Evelyn May House has 119 reviews.
My sister started living at Evelyn May House in December 2023. She was confused and disoriented when admitted and felt very vulnerable, often hallucinating. I would say her improvement was almost immediate! This is due to the very genuine care and attention shown by all the staff working there. My sister has been made to feel safe and secure in her surroundings and valued as a person, not just another old person. She is now fully settled in her new home. Her hallucinations have ceased and she is looking the happiest and healthiest that I have seen her in a very long time. The services provided are excellent too, with her having her hair done weekly, and doctor, dentist and chiropodist visits when needed without a wait. When I've visited the staff are always happy and smiling and make an effort to chat and make you feel welcome. This is a very happy environment. All I can say is the biggest thank you to all the staff. I think you have literally saved my sister's life. Thank you.
Many thanks for your review. We are pleased with the comments made and happy to learn that your sister is now fully settled at Evelyn May House. We will continue to provide good quality care for her as well as all the other residents. I will share your feedback with the rest of the staff team. Thanks again.
The staff are friendly and welcoming mum has settled in well which has left me feeling reassured that she is happy and safe.
Many thanks for your lovely feedback received. I will share your comments with the staff.
My mother-in-law was admitted to Evelyn May House in December 2023. She was very confused and hallucinating. Immediately she arrived, she calmed down and became herself again. This was in no small measure to the care she had. All the staff were lovely and welcoming. Nothing was too much trouble for them, and she began to feel safe and cared for. Recently, she had a fall, and the staff coordinated her medical needs efficiently, taking the worry away from us.
Dear Helen, thank you for your kind words. We are pleased to hear that you are happy with the care your mother-in-law is receiving at the home. I will share your feedback with the rest of the team.
I only gave one star and that was for the building which is modern and fairly clean. My Mum went to Evelyn May during the pandemic. She has dementia so was quiet for some time and I hoped that she would relax over time. Unfortunately, she hardly ever came out of her room, we never saw her dressed. The only time her hair was tidy was when the hairdresser had been. She started to lose weight and was agitated. In early December 2023, she was admitted to the hospital 3 times in 4 weeks. I was told by hospital staff that Evelyn May had decided that they could no longer meet her needs so a new home was needed. She’s been in a new home for a few weeks. She’s put on weight, dressed and doesn’t spend any time in her room. Although she’s confused and not verbal I can tell that at last she’s being taken very good care of. Unfortunately, I don’t recommend Evelyn May for dementia patients.
We are truly sorry to hear that the service we provided for your mother did not fully meet your expectations.
We are committed to providing the best possible care to all our residents and we...
It's the best move we could have done, with fantastic reception staff and care staff. My uncle was so happy with his care and his room. He has now sadly passed away. I can't thank the staff enough for how they treated him in his final days and hours. So caring and peaceful passing. 10 out of 10.
I am so pleased I chose this care home for her and always praise it when it arises in conversation. I recommend it highly to anyone who needs help in this way.
Thank you.
Thank you for your kind words. We're happy to hear that we are able to provide good quality care for your aunt in a safe environment. I will pass your comments on to the rest of the Evelyn May team.
It was a difficult decision for the family for Nan to be put into care, however Nan has settled so well and is very happy at Evelyn May House. Every time we visit Nan looks clean and cared for. She seems very content. The staff are always so helpful and friendly and Nan has taken to them well. The cafe and gardens make it a lovely visit experience. It has made us all feel so much better and we know it was the best decision for Nan. She is happy and content, so what more could we ask for?
My mother-in-law was sent to Evelyn May House on 31/7/2023 and she has received the highest standard of care there. I have found every member of staff to be so very kind and helpful every time we have visited my mother-in-law. The standards of cleanliness are excellent everywhere.
I am very happy with Mum's care. The have been a few incidents of which I was informed of which were sorted. Overall, very happy.
Thank you so much for your feedback. The care and attention to our residents is our number one priority and we appreciate how satisfied you are with your mother’s care. Thank you again for your wonderful review.
Very pleased with the service and support given to my dad, who is more relaxed than before and has settled in nicely.
Many thanks for your response. We are pleased to learn that you were satisfied with the quality of care given to your dad. I will be sure to pass your comments on to the team. Kind regards.
My husband and I feel this is the nicest care home we have visited. It is very clean and always smells nice, not of 'wee' which most homes smell of. Our aunt is happy here and has a good relationship with staff. The food is also very good.
Mum is so happy and well cared for at Evelyn May House that it relieves my mind of all care. To know she is treated with kindness and respect is reassuring. Her room and the community spaces are always clean and comfortable. I am so glad that Mum is here.
My mother was a resident for a two-week respite break. The staff were very helpful from the time of booking to the end of the stay. My mother was very happy with her stay and has high praise for the staff.
Evelyn May House has been a life saver for mum, she is looked after well and is treated with dignity and respect. Mum's dementia is quite bad and she also has the added issue of diabetes which can sometimes cause problems, but we as a family feel confident that the staff do everything that is required of them and more. It is a great comfort to us all knowing that mum is in capable hands and well looked after.
Mum has been at Evelyn May House for a few months now. It has been difficult for her at times as mum was an independent lady living on her own and going out daily but since October 2021, when mum suffered a bleed on her brain, this changed. Since mum has lived at Evelyn May House we as a family feel reassured that mum is well looked after. The staff are always helpful, friendly and approachable. We feel they genuinely care for the residents. Thank you from all of mums family
My Grandad went into the home as an emergency case, the staff have been so welcoming and we couldn’t be happier with the care he has received during his time at Evelyn May. He is so settled there and we just hope he is able to stay for longer. A huge thank you to everyone there for looking after him, caring for him, and just being so kind! What has been such a stressful time for our family, it has really helped knowing he is safe and being well looked after!
Hi Emma, thank you so much for the feedback. The care and attention to our residents is our number one priority, and we appreciate how satisfied you are with your Grandad's care. We are always here to help with any other enquiries and thank you again for your wonderful review.
Having to place a very dear loved one into a care home, which we had not even been allowed to set foot inside (due to covid), was unimaginable for us all... but there was no alternative very sadly. We chose Evelyn May House after reading such lovely reviews, and are very grateful to the manager and all those wonderful carers - who at that time, had to deal with the most horrendous situation of lockdowns, etc., and the subsequent added stress and problems this brought to their already busy workload. The current, relatively new manager, has been amazing and made many improvements within the home, we have always found him very approachable and extremely caring. All of the staff do a fantastic job, and the great majority do really seem to enjoy their role in caring for these dependent people - which is very reassuring for us, the family of a resident with dementia and Alzheimer’s. We simply cannot thank all the staff at Evelyn May House enough - for taking such good care of our loved one.
Hi Jill, thank you so much for leaving such a positive review. Your comments will be passed on to our manager and care team. We are always here to help with any other enquiries and thank you again for your wonderful review.
Staff are very friendly and approachable. If there is an issue to report it gets sorted straight away. The food always looks and smells nice, I know my Mum looks forward to 12pm and 4.30pm and her ginger biscuits.
Hi Sarah, thank you so much for the feedback. It is great to hear that mum especially enjoys “her ginger nuts”. Your positive comments mean a lot to our team. We are always here to help with any other enquiries and thank you again for your wonderful review.
It was the hardest decision to finally place mum into care, her Alzheimer’s had become too severe for her to have intermittent home care. Whilst in the early days of becoming a resident at Evelyn May House, she was difficult and clearly showed a lot of unhappiness, slowly but surely she has recovered a little sparkle and has found contentment. She is well cared for, but most importantly for mum, shown respect. Thank you to everyone at Evelyn May House.
Hi Barry, thank you so much for the feedback. The care and attention to our residents is our number one priority, and we appreciate how satisfied you are with your mum's care. We are always here to help with any other enquiries and thank you again for your wonderful review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 January 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 18 Jun 2026
Residents at Evelyn May House, part of the Runwood Homes Group, marked National Picnic Day with a lively picnic-themed gathering that brought everyone together for an afternoon of conversation, laughter...
- 20 May 2026
Residents at Evelyn May House, part of the Runwood Homes Group, were delighted to welcome much-loved therapy dog Hettie for another heartwarming visit, bringing smiles, comfort and meaningful interaction to...
- 29 Apr 2026
At Evelyn May House, part of the Runwood Homes Group,, small acts of kindness and teamwork make a big difference every day. Resident Dee has become a valued helping hand...
There are no upcoming events for Evelyn May House.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Evelyn May House.
Meet the Team (5)

We are so proud of our home and look forward to sharing it with you.

Hi, I’m Dawn, I am one of the Wellbeing Leads. I have worked for Evelyn May for 18 years. I have great pleasure working with my residents, putting a smile on their faces and I take pride in doing the best for everyone. If I can get a smile or thank you at the end of the day it makes my job worthwhile.

Hi, I’m Kerry, I have worked at Evelyn May for 13 years. I'm currently a Wellbeing Lead. I have had other positions as a Domestic, Carer and Care Team Leader. I enjoy my role being part of a team and have pride in the interaction I have with my residents.

Hi, I’m Nicki, I have worked within Runwood Homes for over 20 years. I have had a number of roles from Care Assistant to care Team Leader, and currently as Evelyn May's Home Administrator. I look forward to continuing to work with a hard-working team.

Hi, my name is Donna, I have worked for Runwood Homes for 8 years. I am a housekeeper however I have also been a Care team leader and care. I love working in Evelyn May as we work as a great team.
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