Evelyn May House

Florence Way, Langdon Hills, Basildon SS16 6AJ
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9.6 102 Reviews
  • Evelyn May House, Basildon
Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.

The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1462
  • Self-Funded Residential Dementia Care: £1300 – £1462
  • RESPITE Self-Funded Residential Care: £1400 – £1562
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1562

These prices are only a guideline, please contact Evelyn May House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jo Robbin-Coker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Single Rooms with ensuite Wet Room (59)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Evelyn May House Reviews (102)

Total of 102, showing 41-60
9.6

Evelyn May House has a Review Score of 9.6 (9.608) out of 10, based on 33 reviews in the last 2 years. Over all time Evelyn May House has 102 reviews.

Overall Experience

  • 75
  • 25
  • 0
  • 0
  • 2

Date Published

102
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Review from J C (Sister of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having to place a very dear loved one into a care home, which we had not even been allowed to set foot inside (due to covid), was unimaginable for us all... but there was no alternative very sadly. We chose Evelyn May House after reading such lovely reviews, and are very grateful to the manager and
all those wonderful carers - who at that time, had to deal with the most horrendous situation of lockdowns, etc., and the subsequent added stress and problems this brought to their already busy workload. The current, relatively new manager, has been amazing and made many improvements within the home, we have always found him very approachable and extremely caring. All of the staff do a fantastic job, and the great majority do really seem to enjoy their role in caring for these dependent people - which is very reassuring for us, the family of a resident with dementia and Alzheimer’s. We simply cannot thank all the staff at Evelyn May House enough - for taking such good care of our loved one.

Reply from Dan Scott-Elder, Senior Home Manager at Evelyn May House

Hi Jill, thank you so much for leaving such a positive review. Your comments will be passed on to our manager and care team. We are always here to help with any other enquiries and thank you again for your wonderful review.

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Review from S R (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and approachable. If there is an issue to report it gets sorted straight away. The food always looks and smells nice, I know my Mum looks forward to 12pm and 4.30pm and her ginger biscuits.

Reply from Dan Scott-Elder, Senior Home Manager at Evelyn May House

Hi Sarah, thank you so much for the feedback. It is great to hear that mum especially enjoys “her ginger nuts”. Your positive comments mean a lot to our team. We are always here to help with any other enquiries and thank you again for your wonderful review.

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Review from Barry P (Son of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the hardest decision to finally place mum into care, her Alzheimer’s had become too severe for her to have intermittent home care. Whilst in the early days of becoming a resident at Evelyn May House, she was difficult and clearly showed a lot of unhappiness, slowly but surely she has recovered
a little sparkle and has found contentment. She is well cared for, but most importantly for mum, shown respect. Thank you to everyone at Evelyn May House.

Reply from Dan Scott-Elder, Senior Home Manager at Evelyn May House

Hi Barry, thank you so much for the feedback. The care and attention to our residents is our number one priority, and we appreciate how satisfied you are with your mum's care. We are always here to help with any other enquiries and thank you again for your wonderful review.

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Review from Peter T (Son of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the care home and has become part of the family. My sister and myself are so happy for her. In every way, her health and her well-being have improved 100%. All the staff are so helpful, always available to help if required. I would recommend this care home to friends who have parents
that need to go into a care home. Excellent service from all.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello Peter, thank you for your review. We appreciate that you are satisfied with your mother's care, and we are grateful for your recommendation. Your comments greatly enhance our care, and we thank you again for the positive feedback.

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Review from Samantha F (Daughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is being looked after so well, he is so happy and settled. We have been constantly kept up-to-date on Dad's health and well-being. The home is so clean and has lots of activities going on at all times. The dementia care team have been amazing in giving Dad the 24-hour care that he now needs. Nothing
is too much trouble and it’s such a relief knowing Dad is happy and being looked after so well. Highly recommend Evelyn May.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello Samantha, thank you so much for your lovely review. We strive to ensure we deliver outstanding care to our residents at all times. It is a privilege to look after your father. Again, thank you from the whole team for your review.

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Review from Ronald T (Friend of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to circumstances beyond our control, my friend had to find alternative accommodation. The staff at Evelyn May were very helpful in assisting our friend when she went into the home. She has been very well looked after since.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello Ronald, thanks so much for your full recommendation in Evelyn May. Our staff always provide the best possible care no matter the situation, and we are so grateful to hear how satisfied you are with your friend's care.

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Review from L T (Friend of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has only been in Evelyn May House for two and a half months, but we have noticed an improvement already. She is clean and well-fed. She has had her hair done and is always in the communal lounge with a cup of tea and a chat.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello, thank you for your insightful review. We are so glad to hear the services we have enhanced have been pleasing to you in regards to your friend's care. Thanks again for the positive feedback.

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Review from Debbie C (Daughter of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Evelyn May House for 18-months. Of Course, Covid affected us all, so it was very hard not being able to see him often. I'm now an essential carer, and it's wonderful for us both. Being involved every day and seeing how much everyone who works there cares and supports residents
is amazing, and as a family, we thank them from the bottom of our hearts.

Reply from Dan Scott-Elder, Home Manager at Evelyn May House

Hello Debbie, we are so thankful to hear you continue to be satisfied with your father's care, even in the toughest circumstances brought on by the pandemic. Thank you for the brilliant review.

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Review from E R (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Evelyn May in April and is the happiest I have seen her in years. The staff are lovely and caring. Nothing is too much trouble. Mum has been a very fussy eater, but since moving to Evelyn May, she eats everything put in front of her.
She has her old sparkle back. Thank you.

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Review from G B (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring, kind and mum is very happy at the home. Communication is very good, we are kept informed of any developments. We are very happy. Mum is being very well cared for and she is happy at home.

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Review from June S (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff to be caring and very knowledgeable of my mum’s dementia. This eases my concern with her sometimes erratic behaviour. In these difficult times, I telephone every day to see how mum’s doing and they let me talk to her when it’s possible. They are always friendly and helpful and answer
any concerns I may have. Well done everyone.

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Review from Caron E (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been really helpful and supportive in these difficult times. They have sat with Dad and explained what is going on and why I haven't been able to visit him as I used to. The staff have ensured he is happy and have spent time setting up face time for him and the family. They have always
been on hand to offer help and reassurance. Dad is encouraged to go into the lounge to sit with other residents and have lunch but retires to his room when he wants to relax. Thank you for everything you do.

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Review from Sarah H (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was admitted to Evelyn May at the end of January. Mum has dementia and unfortunately, my dad can no longer care for her needs at home - with the ongoing pandemic we were extremely reluctant and had many reservations regarding admitting her into a residential care home. Evelyn May was offered
to us so I arranged a virtual tour and I was extremely impressed. Once a date was arranged we dropped off all Mum's belongings the evening before her arrival and the lovely girls set up Mum's room so that it was all ready for when she walked in. Mum arrived and was instantly made to feel wanted - we had to leave her at the door of Evelyn May (due to Covid) which was heartbreaking but we were able to facetime her later that day and she was settled in her room with plenty of company - all the girls made her feel welcome. Nothing has been too much trouble for Mum or for any of us (her family), we facetime her daily. The care and commitment from Evelyn May has been wonderful.

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Review from Julie P (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always received the best of care from everyone at Evelyn May House even during these really hard times when they have been short of staff due to the virus. We are so pleased that she’s been under their care, they keep us well informed about Mum and make arrangements for us to see her on Facebook;
we never feel that we are putting the staff to too much trouble. Thank you for looking after our wonderful mum, we know she loves you all so much.

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Review from Barrie E (Son-in-law of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have worked so hard during an almost impossible time. They've always been supportive, kind, and decent with my father-in-law. Friendly and cheerful, up against the most difficult conditions. Thank you.

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Review from Diana C (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care, especially during the last 12 months. Carers have shown her love and affection which is needed especially as we can’t visit her. The home is kept spotless and she loves the home-cooked food.

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Review from Sue D (Daughter-in-law of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Late last year our mum was admitted to Evelyn May house, sadly we lost her recently. During the entirety of her stay, we always found the level of care from the manager and her team both professional and extremely helpful. We would like to extend our gratitude for making the last few months of her life
and ours more comfortable.

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Review from Karen R (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general and having experience of three other care homes, I would describe Evelyn May as well run. Staff on the whole are caring and considerate of the needs of the residents. Areas for improvement include improved kitchenette areas and greater access for residents to outside spaces on a regular basis.
With regard to COVID-19, I commend all their efforts to keep everyone safe. In this respect, they have been outstanding.

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Review from Kevin K (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we would just like to give some positive feedback to the staff and management teams of the Evelyn May House care home. My mother has been a resident in the care home for some two years now and has settled in beautifully. The staff are amazing, polite, courteous, always willing to listen
to our concerns, enough so that you do actually build up a very good relationship with them. Recently with the current situation Cov-19, they have gone above and beyond to start allowing us, the relatives, a chance to engage with our loved ones. This may only seem a small gesture but to be able to sit opposite ends of a table in the garden is truly fantastic and believe me quite emotional too for all visiting. The staff ensure all distance measures along with sanitisation is all adhered too to help protect all concerned. It's really important for us as families to know that all the staff are in tune with the residents and families alike too, which at Evelyn May they are, thank you all.

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Review from Ruth B (Wife of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for. The staff are very supportive and treat the residents with dignity and respect.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Evelyn May House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Evelyn May House is calculated as follows: ( (292 Excellents x 5) + (67 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (14 Very Poors x 1) ) ÷ 385 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Evelyn May House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (5)

Jo

Jo Robbin-Coker

Job Title: Home Manager

I am proud to be the Home Manager of our lovely home, Evelyn May, in Laindon. I have gained a vast amount of experience working in the Health and Social Care sector for several years and love my role as a Home Manager. We invite you to pop in and have a look around the home and ask any questions you may have. Alternatively, you may email or call us. We are always happy to help in any way we can.
We are so proud of our home and look forward to sharing it with you.

Dawn

Dawn

Job Title: Well-being Lead

Hi, I’m Dawn, I am one of the Wellbeing Leads. I have worked for Evelyn May for 18 years. I have great pleasure working with my residents, putting a smile on their faces and I take pride in doing the best for everyone. If I can get a smile or thank you at the end of the day it makes my job worthwhile.

Kerry

Kerry

Job Title: Well-being Lead

Hi, I’m Kerry, I have worked at Evelyn May for 13 years. I'm currently a Wellbeing Lead. I have had other positions as a Domestic, Carer and Care Team Leader. I enjoy my role being part of a team and have pride in the interaction I have with my residents.

Nicki

Nicki

Job Title: Administrator

Hi, I’m Nicki, I have worked within Runwood Homes for over 20 years. I have had a number of roles from Care Assistant to care Team Leader, and currently as Evelyn May's Home Administrator. I look forward to continuing to work with a hard-working team.

Donna

Donna

Job Title: Housekeeper

Hi, my name is Donna, I have worked for Runwood Homes for 8 years. I am a housekeeper however I have also been a Care team leader and care. I love working in Evelyn May as we work as a great team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evelyn May House to verify any information. View our terms and conditions. Evelyn May House has an Enhanced Service - more info.