Evelyn May House

Florence Way, Langdon Hills, Basildon SS16 6AJ
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9.6 112 Reviews
  • Evelyn May House, Basildon
Situated in a quiet residential area Evelyn May House provides sensitive care for people living with dementia. Whilst a modern style building it has a character of its own and staff are trained to ensure that the quality of life within the home is what families would wish for their loved ones.

The courtyard garden offers a safe environment in which to relax, whether to chat to friends and families, read the paper or do a crossword.
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Care Provided by Evelyn May House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1462
  • Self-Funded Residential Dementia Care: £1350 – £1462
  • RESPITE Self-Funded Residential Care: £1400 – £1562
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1562

These prices are only a guideline, please contact Evelyn May House to find out the exact price for your requirements.

Contact Evelyn May House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Evelyn May House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Jo Robbin-Coker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (59)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Evelyn May House Reviews (112)

9.6

Evelyn May House has a Review Score of 9.6 (9.638) out of 10, based on 38 reviews in the last 2 years.
Over all time Evelyn May House has 112 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Evelyn May House
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Total of 112, showing 21-40
Review from Charlotte W (Daughter-in-law of Resident) published on 13 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly staff, kind, caring and welcoming. A warm welcoming home for residents. All the staff are very helpful when approached. Five stars all round.
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Review from J V (Son of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am delighted that my elderly mother is in Evelyn May House. The staff are always friendly and helpful, and they make an effort to engage with all the residents. The home is always clean and bright and feels a safe haven for the residents.
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Review from M W (Husband of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with every aspect of Evelyn May House. All the staff are kind and helpful. Security is very good. They couldn't do more to make you happy. Please keep doing what you do.
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Review from L D (Granddaughter of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and managment are excellent they take care of my nan. The home has just been refurbished and is looking amazing. She loves the days they take her out and the activities they put on at the home. She gets her hair done by the hairdresser on site once a week too. She loves the staff so much and
they treat her like family which is more than we could ask for.
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Review from M V (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved mum into this care home this week and the care, empathy and kindness we have both received has been unrivalled. There had been a waiting list and the management team kept me informed and reassured. I have every confidence in the staff and carers here and know that my mum is in the best hands.
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Review from C T (Resident) assisted by family/friend published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service from everyone from top to bottom. Mum is getting excellent service - no complaints with anyone.
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Review from F V (Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was sent from the hospital to this care home and was allowed to stay there for a couple of weeks. These two weeks turned out to be one of the finest breaks I have had. The staff (all) and the facilities were second to none. Well done and lots of love to all concerned.
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Review from A S (Husband of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cannot express my gratitude to the staff and management for the care and support given to my wife on her return from hospital. I honestly thought I had lost her in hospital but she has made a remarkable recovery. Not there yet but well on the way.
Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Many thanks for your feedback received. We are pleased we have been of help and will continue to provide good quality care for your dear wife at all times. I will share your feedback with the rest of the team.

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Review from S P (Respite Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful and very hardworking. It has been a pleasure to stay here. I was bedbound for a long time and always treated with dignity during changing and bed baths. Very professional people.
Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Hi, many thanks for your lovely comments. We are pleased we were able to provide you with good care during your stay at Evelyn May House. It was a pleasure doing so and we miss you so very much. I will share your feedback with the rest of the team.

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Review from C W (Friend of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the home very clean and well-maintained. Friendly, competent staff and a high level of care. The food looked to be of good quality and although the person in care was unable to join in activities there was a lot to offer.
Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Hi, many thanks for your feedback. It was an absolute pleasure providing good quality care for your loved one. I will share your comments with the team.

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Review from M B (Wife of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been staying at Evelyn May for 2 weeks while work was being done at home.
Arrangements for his stay were made easily and stress-free thanks to the home manager. He had a lovely room, comfortable and clean. The staff have been kind and considerate and ensured my husband's comfort and
safety. He always had someone to help him move around. He was well-fed and enjoyed most meals.
I would not hesitate in recommending Evelyn May and will ask them to care for my husband again should we need help. Thank you to every member of staff.
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Review from T R (Respite Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is on two weeks respite and the home and staff are fantastic. He has settled really well and is being very well cared for. Thank you.
Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Many thanks for the feedback. We are pleased that your father had a pleasant stay with us at Evelyn May House. I will share your feedback with the team.

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Review from Jackie H (Sister of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister started living at Evelyn May House in December 2023. She was confused and disoriented when admitted and felt very vulnerable, often hallucinating. I would say her improvement was almost immediate! This is due to the very genuine care and attention shown by all the staff working there. My sister
has been made to feel safe and secure in her surroundings and valued as a person, not just another old person. She is now fully settled in her new home. Her hallucinations have ceased and she is looking the happiest and healthiest that I have seen her in a very long time. The services provided are excellent too, with her having her hair done weekly, and doctor, dentist and chiropodist visits when needed without a wait. When I've visited the staff are always happy and smiling and make an effort to chat and make you feel welcome. This is a very happy environment. All I can say is the biggest thank you to all the staff. I think you have literally saved my sister's life. Thank you.
Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Many thanks for your review. We are pleased with the comments made and happy to learn that your sister is now fully settled at Evelyn May House. We will continue to provide good quality care for her as well as all the other residents. I will share your feedback with the rest of the staff team. Thanks again.

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Review from S N (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and welcoming mum has settled in well which has left me feeling reassured that she is happy and safe.
Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Many thanks for your lovely feedback received. I will share your comments with the staff.

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Review from Helen T (Daughter-in-law of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was admitted to Evelyn May House in December 2023. She was very confused and hallucinating. Immediately she arrived, she calmed down and became herself again. This was in no small measure to the care she had. All the staff were lovely and welcoming. Nothing was too much trouble for
them, and she began to feel safe and cared for. Recently, she had a fall, and the staff coordinated her medical needs efficiently, taking the worry away from us.
Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Dear Helen, thank you for your kind words. We are pleased to hear that you are happy with the care your mother-in-law is receiving at the home. I will share your feedback with the rest of the team.

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Review from S F (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I only gave one star and that was for the building which is modern and fairly clean. My Mum went to Evelyn May during the pandemic. She has dementia so was quiet for some time and I hoped that she would relax over time. Unfortunately, she hardly ever came out of her room, we never saw her dressed.
The only time her hair was tidy was when the hairdresser had been. She started to lose weight and was agitated. In early December 2023, she was admitted to the hospital 3 times in 4 weeks. I was told by hospital staff that Evelyn May had decided that they could no longer meet her needs so a new home was needed. She’s been in a new home for a few weeks. She’s put on weight, dressed and doesn’t spend any time in her room. Although she’s confused and not verbal I can tell that at last she’s being taken very good care of. Unfortunately, I don’t recommend Evelyn May for dementia patients.
Reply from Jo Robbin-Coker, Home Manager at Evelyn May House

Thank you for taking the time to share your feedback about your mother’s experience at Evelyn May House.
We are truly sorry to hear that the service we provided for your mother did not fully meet your expectations.
We are committed to providing the best possible care to all our residents and we are obviously disappointed that you have had a negative experience.
We take all reviews very seriously and will use them in our continuous improvement to the service.
We apologise again for any shortcomings in your mother’s experience.

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Review from J G (Uncle of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my uncle into Evelyn May House in March 2023 because he lived a distance away and had no family left after his son died.
It's the best move we could have done, with fantastic reception staff and care staff. My uncle was so happy with his care and his room. He has now sadly passed away. I can't
thank the staff enough for how they treated him in his final days and hours. So caring and peaceful passing. 10 out of 10.
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Review from Dennis R (Son of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Evelyn May for 3 years and I can honestly say she has been the better for it. Her care is first class. The home is spotlessly clean and tidy whenever I visit and entertainment and outings for the residents is always offered to whoever wants to join in. Have no idea how the staff
think of all these things. Marvellous.
I am so pleased I chose this care home for her and always praise it when it arises in conversation. I recommend it highly to anyone who needs help in this way.
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Review from J M (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Evelyn May House from another local home in the early Summer of 2023. We were of course apprehensive about how Mum would settle into new surroundings and with new people to meet and feel safe and comfortable around. Any fears and worries we had were dissipated right away. The whole team
at Evelyn May, admin, and carers went out of their way to welcome Mum, and us too, as her somewhat anxious family at the time of moving in. Mum has settled so well and we can tell that she feels comfortable in her surroundings. The home is a happy environment, and Mum and all of the residents that I speak to when I visit with her are so very well cared for and also respected by the team of carers. I think I can speak for my whole family when I say that we couldn’t recommend Evelyn May House highly enough.
Reply from Joanne Robbin-Coker, Home Manager at Evelyn May House

Many thanks for your review and pleased with the comments made. We strive to provide good quality of care for all our residents at Evelyn May. We are pleased that we were able to be of service, and please do not hesitate to contact us.

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Review from Claire B (Niece of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really impressed with all the care my aunt receives, everyone who works there is so caring. Nothing is too much trouble and when we have had questions someone is always on hand to answer them and deal with whatever we have asked straight away.
Thank you.
Reply from Joanne Robbin-Coker, Home Manager at Evelyn May House

Thank you for your kind words. We're happy to hear that we are able to provide good quality care for your aunt in a safe environment. I will pass your comments on to the rest of the Evelyn May team.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Evelyn May House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.638 for Evelyn May House is calculated as follows: ( (342 Excellents x 5) + (80 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (14 Very Poors x 1) ) ÷ 447 Ratings = 4.638
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Evelyn May House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Jo

Jo Robbin-Coker

Job Title: Home Manager

I am proud to be the Home Manager of our lovely home, Evelyn May, in Laindon. I have gained a vast amount of experience working in the Health and Social Care sector for several years and love my role as a Home Manager. We invite you to pop in and have a look around the home and ask any questions you may have. Alternatively, you may email or call us. We are always happy to help in any way we can.
We are so proud of our home and look forward to sharing it with you.

Dawn

Dawn

Job Title: Well-being Lead

Hi, I’m Dawn, I am one of the Wellbeing Leads. I have worked for Evelyn May for 18 years. I have great pleasure working with my residents, putting a smile on their faces and I take pride in doing the best for everyone. If I can get a smile or thank you at the end of the day it makes my job worthwhile.

Kerry

Kerry

Job Title: Well-being Lead

Hi, I’m Kerry, I have worked at Evelyn May for 13 years. I'm currently a Wellbeing Lead. I have had other positions as a Domestic, Carer and Care Team Leader. I enjoy my role being part of a team and have pride in the interaction I have with my residents.

Nicki

Nicki

Job Title: Administrator

Hi, I’m Nicki, I have worked within Runwood Homes for over 20 years. I have had a number of roles from Care Assistant to care Team Leader, and currently as Evelyn May's Home Administrator. I look forward to continuing to work with a hard-working team.

Donna

Donna

Job Title: Housekeeper

Hi, my name is Donna, I have worked for Runwood Homes for 8 years. I am a housekeeper however I have also been a Care team leader and care. I love working in Evelyn May as we work as a great team.

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