
I wish to thank all the staff from my heart at the home for the care for my fatherRobert I(Resident / Service User)



I wish to thank all the staff from my heart at the home for the care for my fatherRobert I(Resident / Service User)



Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.
In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for...
Care Provided by Frank Foster House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Frank Foster House for full pricing details and T&Cs.
Contact Frank Foster House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Nicolas Kee Mew (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Frank Foster House Reviews (160)
Frank Foster House has a Review Score of 9.9 (9.872) out of 10, based on 38 reviews in the last 2 years.
Over all time Frank Foster House has 160 reviews.
We are very pleased with Frank Foster, my aunt seems very settled here. Management is excellent and staff are great.
Thank you for your very positive review, we appreciate your views. I will share it with my team.
We have found Frank Foster Care and support for my mother-in-law to be outstanding. She has only recently gone in and we had a few concerns with the care report, but there is no problem. The new manager seems to have the home running really well with staff motivated and caring. Well done.
Thank you for your review. I am glad to hear your feedback, and I will share it with my team.
The staff at Frank Foster have been incredible in caring for my grandmother since she moved there in December 2023. She really enjoys living here, as she has found herself great friends, and is treated so kindly and with dignity by the staff. I have no complaints, the staff are always ensuring my grandmother receives the care that she needs, and I feel very reassured that she is in a place that will accommodate and look after her as she is rather vulnerable in her older age.
Thank you for your kind words. It's lovely to see you when you visit and also for joining the events. I will share this feedback with my team.
My father came to the home in January following a fall for respite care. However, my father decided that he would stay as he could see that he was better off in the Home. I can't thank you enough for looking after dad and caring for me too. I have always been impressed not just by the cleanliness but also the attention to detail to decorating on high days and holidays like for example Easter. Plus this year the whole Home has been redecorated tastefully. The staff are all friendly and very caring. I found that the carers would always answer any of my queries and deal with any concerns I would have plus give me advice. Whatever time of day they are always available to have a chat. Dad really enjoyed the food and appreciated the care that he received. The staff are very innovative in trying to stimulate the residents and offer many activities. There is a lovely 'cafe' on the ground floor for both residents and visitors alike which is very welcoming.
Thank you for the kind words I will share this with my team.
I really can't express my gratitude to all the staff at Theydon Bois and the lovely manager who runs the home. My brother has only been terhe a couple of months and he is so much more settled from a amoth ago. I can only say thank you and God less you all the home is just so lovely nd clean. We as a family count has a bad work. My brother wouldn't have survived without them.
Thank you for the lovely compliments I will share with the team
The biggest thank you to all the staff who have looked after our mum for the last 2 years. You were all so professional, and caring to her throughout. Her care was 1st class, her room was always beautifully clean and lovely meals prepared. She was very happy with you and felt very blessed. Kindest regards.
Thank you for your lovely compliment of the staff.
My only dissatisfaction is the cost of care.
It is always so clean and tidy and the staff couldn't do enough for you and any problems are sorted straight away. Excellent. We are really happy to leave Mum in your care.
We really appreciate your lovely review, thank you so much!
Thanks to all at Frank Foster House for all your super service with my mother.
Thank you for your feedback. I will share with my team.
My mother has been a resident for a relatively short period but most staff are doing their best to help her settle during this difficult time. Moving a loved one into a care home is not an easy decision but we feel Mum is safe and well cared for in Frank Foster. There are certainly improvements to be made with regard to how best to help residents fill their time but things are certainly improving under new management. Communication between relatives and management is being more actively encouraged and we feel any concerns we have are being acknowledged and acted upon. With thanks.
Thank you for your feedback. I will share with my team.
We recently moved Mum into Frank Foster as her old care home was sadly forced to close. We cannot praise the manager and all the staff enough for how they have handled this difficult transition. Their wonderful support and genuine care has been outstanding and Mum is now happily enjoying her new residence.
We really appreciate your lovely review, thank you so much. We love having Mum here with us and are so glad she is happy.
Our family now has two residents in your care, my mother since December 2023 and my mother-in-law since 2020. We have been able to see, first-hand, the progress and detrimental changes in their respective care provision during the periods and are pleased to say that following a recent, relative's/management meeting, positive changes are afoot. We trust that Runwood Homes will honour their commitments and responsibilities accordingly to keep everyone happy!
Thank you for taking the time to leave us a review.
All staff are welcoming. The doctor sees my husband promptly when needed. The ancillary staff are friendly and efficient. My husband's care is very good although his constant itching and scratching are proving a constant challenge. If I have a concern the senior carer will always ring me back. I am promptly informed of any serious changes in my husband's health or medication. The carers vary from day to day or week. Perhaps inevitable.
Thank you for taking the time to leave a review focusing on your relative's experience. We really appreciate your lovely review, thank you so much!
My wife took a while to get settled, she is a lot better now and she is well looked after.
Thank you for the feedback. We are glad that your wife is settling well. I will share the feedback with our team.
First impressions: Security is good with key pads to get in and someone to greet you in person not just buzzed in. Plenty of staff going about their work.
Smell of the place: I can report that it had a totally neutral smell, no urine or boiled cabbage etc
Decor: It was welcoming and felt warm and homely. Spotlessly clean and the decorations were going up for Xmas and they were beautiful, especially the tree.
Staff: I was shown around by a lovely senior carer who had been working there for over 10 years. Was greeted by staff whilst going around. Met some of the residents who were enjoying an afternoon activity and everyone said hi. Looked at a room for Mum and it had a lovely view of the Village Green. The manager was wonderful and took time to go through everything, Mum is very happy there it's a caring place.
Mum has settled very well and made friends.
My aunt passed away a few days ago, after spending five years in Frank Foster House. She received very good care there and I was especially impressed with the staff when looked after her. She was always clean, warm and given plenty of liquids to drink, especially cups of tea which she loved. Also, if she needed medical attention they doctor or paramedics were called without delay.
Your aunt was with us for a long time, we miss her very much.
My auntie went into Frank Foster at the start of Covid. Obviously, it wasn't how we hoped her entering Frank Foster would be but she understood why we couldn't visit her at first. She was 104 last week and the staff at Frank Foster went above and beyond what we expected of them. They arranged a singer to entertain all the residents, each of them had either a bow tie on or a flower in their hair. Staff joined in with dancing with residents. My auntie said it was the best birthday she had had since she arrived at Frank Foster. The staff and management made her feel very special. We thank them for this kindness.
Your aunt is such a special lady, everyone enjoyed celebrating her birthday with her. We all had an amazing time.
My aunty recently passed away.
She moved in Frank Foster House in 2020. At this time we were not able to see the home before she was admitted due to Covid.
I didn't visit that often but I was informed of her health and wellbeing regularly and if she see a doctor.The home was always clean with a lovely welcome feeling.
Staff always smiling and polite.
Manager would always be happy to see me if I ever needed to discuss anything.
Meals looked nice my aunt never complained.Lots of laughter and activities happening around the home
Would definitely recommend it.
Thank you for your lovely review.
Aunty settled in so well during Covid time which is such a credit to all the staff who cared for her and made her feel safe.
My mum of 94 was admitted to Frank Foster House. The staff were so nice and friendly, helpful and caring. The home itself was very nice, very clean and the rooms were immaculate. I had no concerns about my mum's care at all. I would highly recommend this home.
The home is very clean, nicely decorated and free from hazards.
It has been an amazing journey with my mother in the home and being provided with the care she needed at such a high standard.
The manager of the home is warm, empathetic and available to listen to suggestions and works with you to ensure that the resident is happy, safe and well cared for.
We have very fond memories of Mum, especially her dancing.
We will miss you all very much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 April 2023Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (108) & Events (0)
- 03 Sep 2026
The team at Frank Foster House, part of the Runwood Homes group, is celebrating after being named a finalist for the Prosper Champion of the Year Award at the prestigious...
- 02 Sep 2026
Frank Foster House, part of the Runwood Homes group, was filled with music and celebration as residents and colleagues came together to celebrate Onam and Raksha Bandhan, while recognising the...
- 07 Aug 2026
Residents, families, and team members at Frank Foster House care home, part of the Runwood Homes group, came together to celebrate South Indian Heritage Month. The special celebration gave residents...
There are no upcoming events for Frank Foster House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Frank Foster House.
Meet the Team (11)

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.
In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.
I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Hi welcome to Frank Foster House
I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.
As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.
Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

I encourage meaningful activities whilst maintaining independence, choice and dignity, enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies so that no one is left out. My hobbies include exercise, cycling, travel and socialising.
I am a nutrition champion at Frank Foster House

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

My name is Misbah and I am the dementia Champion at Frank Foster House.
I love my job at Frank Foster House.

I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.
Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.
Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.
She shared that she is passionate about caring for olde

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.
I began my journey here 12 years ago as a Kitchen Assistant, and over the years, I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practices in dementia care.
I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

"I am thrilled to join the supportive team here at Frank Foster. With 18 years of experience in UK social care—starting my journey as a carer and progressing to Registered Manager—I bring a deep-rooted passion for residential and dementia care. My career has been defined by a commitment to excellence; I was honoured to be named 'Carer of the Year' early in my journey and was later invited to meet the Prime Minister in recognition of my service during the COVID-19 pandemic. I look forward to sharing my expertise and collaborating with this great community to provide the highest standard of care."
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