Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
Review Us
9.8 143 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1697
  • Self-Funded Residential Dementia Care: £1308 – £1697
  • RESPITE Self-Funded Residential Care: £1408 – £1797
  • RESPITE Self-Funded Residential Dementia Care: £1408 – £1797

These prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicolas Kee Mew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Frank Foster House Reviews (143)

9.8

Frank Foster House has a Review Score of 9.8 (9.774) out of 10, based on 50 reviews in the last 2 years.
Over all time Frank Foster House has 143 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Frank Foster House
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Total of 143, showing 1-20
Review from Jennie K (Wife of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the feedback, i am glad that your husband is settling well

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Review from John S (Nephew of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Auntie is looked after well and is safe.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the feedback. I will share with the team

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Review from Jayne P (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, caring, compassionate and professional.
Fantastic clean facilities.
Fantastic entertainment and the best carnival & BBQ!
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Review from Jane K (Niece of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my aunt every couple of months, and the standards in the home are always consistent. The few staff I have ever had contact with have been pleasant and polite, and my aunt makes it very clear what staff she likes and how they care for her.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the feedback. I will share with the team

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Review from Lynda P (Niece of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly aunt was looked after by Frank Foster when it was realised by family that at the age of 93 she was unable to look after herself. She was always well looked after, very clean and given care and attention. She was not suffering from dementia. The Home Manager, along with all staff, cared for
my aunt in a way that our family wanted.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

thank you for the feedback. I will share with the team. we will miss your aunty.

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Review from S V (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is fantastic, my Dad has improved so much here, his social stimulation on daily activities and mixing with staff and residents has helped his mental capacity to be able to have conversations now. Dad calls his room home, and sometimes is far too busy for us when we visit because he has
an activity to join in, or a role to do to keep active. It's so nice to see him happy and settled and know he is in safe hands, taking his medication, eating properly and enjoying himself. I'm so pleased we found this home and got a space for my Dad. The staff are all involved and lovely and valued. As they say in any work place, good manager makes happy staff.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your kind feedback - we're so pleased to hear it and will be sure to share it with the team. It's lovely to hear that your dad is settled now. I still remember when he first came in last year - it's wonderful to see how far he's come. Warm regards

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Review from J W (Friend of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now visited my friend on three occasions, each visit has been remarkable. My friend is so well cared for and contented. Staff and management are extremely helpful, pleasant and caring, nothing too much trouble. Always immaculate, spotlessly clean every where an a pleasure to visit.
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Review from S O (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is lovely. The people who work here are wonderful. Nothing is too much trouble for them. They are very caring towards the residents. The home is kept beautifully, it is very clean. Any time I come to visit it is clean. My mum's room, clothes and all areas of the home are always spotless and
fresh.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much for your lovely review. I'm really glad to hear that your mum has settled in well. I'll be sharing your kind words with the team, it means a lot to us all.

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Review from M B (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The personal, respectful care at Frank Foster has been a huge comfort since my dad moved in. Staff and management go out of their way to ensure each resident's dignity and comfort. During times I can't visit, I've found him happy, looked after and himself - which reassures me. Though he's had recent
challenges with appetite and energy, the team keeps us informed and involved. Food is fresh and good quality - he loves his morning porridge and banana! The home is consistently clean and welcoming (even I enjoy the downstairs café during visits). We've made his space reflect his personality, and though he doesn't always want to go downstairs or outside, he enjoys his room and view of the green. Between family and carers, we help with his opera or TV as he can't instigate easily. The manager and the care team are kind, thoughtful and dedicated. I would recommend Frank Foster to anyone looking for compassionate, safe, and stimulating care for a loved one with dementia or similar conditions.
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Review from C K (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, was a resident at frank foster house for over 5 years , I was so pleased with the care and support mum received from all the team , she was very happy living there , very clean and inviting home and the carers always happy to help with any questions I had . Sadly just before Christmas my lovely
mum passed away , the manager and the carers were so kind to me , I would highly recommend anyone who is considering a care home for their loved one .
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Review from B L (Cousin of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Frank Foster House provides outstanding care with a warm and welcoming atmosphere. The staff are kind, attentive, and always go the extra mile for residents. The facilities are clean, well-maintained, and offer engaging activities. Most importantly, residents are treated with dignity and respect, giving
families peace of mind. Highly recommended!
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much for the review. I will share with my team.

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Review from D H (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found Frank Foster a very nice care home for my mother. All the staff are very helpful and friendly and my mother has done lots of activities. The home is always clean and tidy. Most importantly my mother is enjoying it.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much for the review. I will share this with my team.

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Review from Linda N (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Frank Foster House for over a year. She was reluctant to move from her flat, but needed more care than we could provide. She has settled in well and seems happier than we have seen her in years. Her physical health has also improved. The staff are friendly and cheerful; we are
always made welcome on our visits. There are lots of activities for the residents, from art and crafts to fitness classes. The staff also take groups on outings, for meals, to museums and to the zoo! Birthdays are celebrated by staff and other residents, and there is always an excuse for a party, be it for Christmas or Chinese New Year, for the Olympics or football. The home is well decorated and always smells fresh. The grounds are also well cared for and those resident who wish are encouraged to help with care of the garden. We could not have found a better home for my mother.
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Review from Gary S (Son of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Frank Foster House for over a year now and has settled in so much better than I had dared to hope. Despite some initial confusion of "I might go back to my flat soon" she has really settled in and has thrived under the excellent care provided by the wonderful staff. It been really reassuring
recently seeing mum appearing in the social media posts going out and about on trips, most recently to the zoo where she appeared to be having the best time, it was just lovely to see the smile on her face. I've always found the home itself to be spotlessly clean, bright and welcoming and the staff are the best, always friendly to visitors and their care for the residents is beyond doubt. I consider us very lucky that mum has found a place in such a great home and really can't thank the staff enough.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

We appreciate your review and your family's experience of our home. I will share this with my team.

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Review from J B (Mother-in-law of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can not praise Frank Foster care home and team enough. My mother in law has settled so well. In fact well beyond our expectations, she has had a totally new lease of life, she has enjoyed outings, keep fit, games and really enjoyed all of the lovely meals too, her room is always immaculate, the
home smells so lovely and fresh no matter what time we visit. Highly recommend this lovely care home. We can not thank you enough.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much we are glad to hear your feedback and will share with my team.

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Review from Margaret O (Cousin of Resident) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in the Theydon Bois home for a few weeks. Her general wellbeing has improved enormously. She is much more mobile. It has taken a while for her to settle and she is now joining in with the activities she can. It is so good to see the improvement.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the feedback about our home we are glad to hear.

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Review from Christine B (Regular Volunteer) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit with my therapy dog each month, the residents love to have a stroke and talk about the dog. The home is always extremely clean and staff are very attentive with the residents, it's a lovely place to visit.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your visit. We love the visits with Daisy.

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Review from Susan H (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled in to Frank Foster far better than we expected, she is well looked after and very much enjoys the activities. I can not speak highly enough of the staff who are always helpful and caring, the general feeling is always happy and positive. We are so pleased that we chose Frank Foster and
mum now thinks of it as home, she was very anti going and the change has been remarkable which is all down to the staff. Thank you.
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your lovely comments. I will share your feedback with my team.

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Review from Roger D (Son of Resident) published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, very well maintained garden, and beautifully decorated corridors and rooms. Very nice 'Cafe' with cakes/biscuits and tea/coffee facilities. Wonderful staff in all departments. Although I have one small criticism in that my mother often appears dressed in someone elses blouse/cardigan after
being labelled, maybe a room number would help?
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Review from Stephen B (Son of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can not express how happy we are with the all round care my mother is getting. It only took a couple of days for her to settle in. This is down to the great and outstanding care she is receiving. We honestly haven't seen my mum so happy in a very long time. She is always smiling, and saying how happy
she is , how much she is loving the food too and the many activities they provide to keep her very stimulated. This is all thanks to the manager and his amazing and hard working team .
Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you so much for the review. I will share this with the team.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.774 for Frank Foster House is calculated as follows: ( (485 Excellents x 5) + (72 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 585 Ratings = 4.774
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (13)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Manel

Manel

Job Title: Lifestyle Coordinator Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Dilip

Dilip

Job Title: Lifestyle Coordinator Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House

Rasa

Rasa

Job Title: Care team leader Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

Misbah

Misbah

Job Title: Dementia champion Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.

Loreta

Loreta

Job Title: Head of Housekeeper Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial

Arial

Job Title: Chef Joined: 2025

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.


Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Maddie

Maddie

Job Title: Resident ambassador Joined: 2023

Meet Maddie – Our Resident Ambassador!


Hi, my name is Maddie, and I’m proud to be the Resident Ambassador here at Frank Foster House.


I’ve been living at Frank Foster since 2023, and I absolutely love it here. Being an ambassador gives me the chance to welcome new residents, share my experiences, and help make everyone feel at home.


I really enjoy my role, and I’m always happy to lend a helping hand or have a friendly chat!

Subashi

Subashi

Job Title: Admin Joined: 2012

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.


Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.


She shared that she is passionate about caring for olde

Eunice

Eunice

Job Title: Care team leader Joined: 2024

My name is Eunice, and I am originally from Kenya. I have a daughter, and my professional background is in accounting back home. I have been working at Frank Foster House for over a year, and during this time, I have become both a Dementia Champion and the home’s Prosper Champion and Nutrition Champion.


I am passionate about caring for older people and making a positive difference in their lives. Outside of work, I enjoy reading and writing, which helps me to continue learning and growing.

Saba

Saba

Job Title: Lifestyle Coordinator Joined: 2024

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

Giedre

Giedre

Job Title: Care team leader Joined: 2012

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.


I began my journey here 12 years ago as a Kitchen Assistant, and over the years, I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practices in dementia care.


I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

Carlos

Carlos

Job Title: Deputy Manager Joined: 2025

My name is Carlos, and I am the Deputy Manager at Frank Foster House.


Before moving into social care, I worked as a firefighter and paramedic in Portugal. I also have over 10 years of experience in the hospitality industry, including working in luxury hotels, which gave me a strong foundation in customer care and service. For the past 9 years, I have been dedicated to the social care sector, supporting residents and leading teams to deliver high-quality care.


In my role, I am proud to be both a Veteran Champion and an Infection Control Champion, helping to ensure best practice and specialist support for our residents and staff.


Outside of work, I am passionate about horse riding and travelling, which give me energy, balance, and inspiration.

Frequently Asked Questions about Frank Foster House

What types of Care is Frank Foster House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Frank Foster House have?

There are 80 Single Rooms.

What are the Facilities & Services at Frank Foster House?

Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café & Residents Kitchenette are some of the Facilities & Services.

How far is Frank Foster House to the centre of Epping?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Frank Foster House to verify any information. View our terms and conditions. Frank Foster House has an Enhanced Service - more info.