
I wish to thank all the staff from my heart at the home for the care for my fatherRobert I(Resident / Service User)



I wish to thank all the staff from my heart at the home for the care for my fatherRobert I(Resident / Service User)



Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.
In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for...
Care Provided by Frank Foster House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Frank Foster House for full pricing details and T&Cs.
Contact Frank Foster House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Nicolas Kee Mew(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Frank Foster House Reviews (154)
Frank Foster House has a Review Score of 9.9 (9.890) out of 10, based on 38 reviews in the last 2 years.
Over all time Frank Foster House has 154 reviews.
The staff at Frank Foster House were welcoming, friendly and professional. My parents are both residents at the home, and all the staff I have been in contact with have been most helpful and caring, sometimes going above what would be expected. They took time to find out all the information that would make my parents feel comfortable and at home. I feel reassured that my parents are being well looked after in a pleasant, safe and caring environment.
Thank you so much for taking the time to share your kind feedback. Thank you again for your thoughtful words and for placing your trust in us to care for your parents. We value your feedback and will continue to strive to provide the highest standard of care and support.
I have no issues. All good.
Thank you Christine for your feedback. I will share with the team
From day 1 all of the staff at Frank Foster made us feel welcome and satisfied any concerns or queries we had. My mum settled in so quickly and its taken away any worries we had, and we're so happy with everything.
After 6 weeks in hospital we as a family made a heart hard decision to put mum in care. We wanted her safe and happy. She was welcomed into Frank Foster by Nicolas and a lovely bunch of flowers. After living in her home for 65 years it was a concern on how she would settle but despite only being there 3 weeks she has already told us she is happy, has all she needs and likes the people there and always adds the carers are so kind and lovely. When someone you love so much goes into care the settling process is so important as it not only affects the person but the family also. We sleep better at night knowing she is safe and happy. So far so good
All staff concerned who care for my husband have shown interest, care and kindness at all times for which I am truly grateful, and secure in knowing he is happy and safe.
I will share with my team
Frank Foster is amazing I couldn't recommend it highly enough. My Nan had an amazing time in the home and they brought her out of her shell, I can't thank the staff highly enough. They gave her a great time when she was in the home and made her feel of service.
Thank you for your kind review. I will be sure to share your lovely words with the team.
Your nan was truly our sunshine and a wonderful resident ambassador. She will always hold a special place in our hearts, and we miss her very much.
Excellent service at all times.
thank you for your feedback i will share with the team
Very clean premises. Very efficient and caring staff who, along with the manager, are always trying to entertain and motivate the residents.
thank you for the review i will share with the team
I have always found the staff helpful; they have always informed me of Maureen's state of health & well-being. I am very satisfied with the care she is receiving.
thank you for the review i will share with the team
I'm writing a review having just visited my dad today who is 88 and in the early stages of dementia. He has been living at Frank Foster just over a year now. It was a big change for him, but he has settled better than we ever hoped. He is still mobile and able to get out and about, and from the moment he arrived we were able to make his room feel very much his own - a safe, cosy haven. When too many days go by before I can visit, as happened this week, I feel worry, but consistently I find my dad comfortable, content - sometimes quite perky! Frank Foster staff are kind, friendly, courteous, patient and skilled. They work incredibly hard and look after my dad and the other residents with genuine care and the utmost respect for dignity. They have taken the time to get to know his likes and interests and make every effort to incorporate meaningful, innovative, creative activity into day-to-day life. Relatives are also involved and included as much as they ask or need to be.
Thank you so much for your kind words. We are delighted to hear that your dad has settled so well at Frank Foster House and that you feel reassured about his care.
Our team works hard to provide a safe, comfortable, and engaging environment for all our residents, and it means a lot to know that...
My mother has been in Frank Foster House for just over 2 years and has advanced dementia. I cannot praise Frank Foster House highly enough. The home is managed and run by a team of caring, patient, committed and cheerful staff who go above and beyond to care for the needs of the residents. I could not wish for a better place for Mum to be in, and thank all the staff for all they do.
thank you so much for the feedback, i will share with my team
Friendly & caring staff. Excellent cleaners. Lovely cafe area for visiting.
Thank you for the review i will share with my colleagues
Very well run, as in the home. Nothing seems too much trouble for the residents to help them enjoy the event.
The staff and manager are fantastic.
Clean and hygienic.
Everyone is looked after and cared for lovely place for a loved one to be looked after.
Thank you so much Stephanie. I will share with the team
Excellent care.
Thank you for the feedback, i am glad that your husband is settling well
Auntie is looked after well and is safe.
Thank you for the feedback. I will share with the team
Fantastic clean facilities.
Fantastic entertainment and the best carnival & BBQ!
I visit my aunt every couple of months, and the standards in the home are always consistent. The few staff I have ever had contact with have been pleasant and polite, and my aunt makes it very clear what staff she likes and how they care for her.
Thank you for the feedback. I will share with the team
My elderly aunt was looked after by Frank Foster when it was realised by family that at the age of 93 she was unable to look after herself. She was always well looked after, very clean and given care and attention. She was not suffering from dementia. The Home Manager, along with all staff, cared for my aunt in a way that our family wanted.
thank you for the feedback. I will share with the team. we will miss your aunty.
I have now visited my friend on three occasions, each visit has been remarkable. My friend is so well cared for and contented. Staff and management are extremely helpful, pleasant and caring, nothing too much trouble. Always immaculate, spotlessly clean every where an a pleasure to visit.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 April 2023Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (107) & Events (0)
- 06 Jul 2026
Residents and staff at Frank Foster House care home, part of the Runwood Homes Group, came together to celebrate the 4th of July with a fun-filled day of themed activities,...
- 30 Jun 2026
Residents and staff at Frank Foster House care home, part of the Runwood Homes group, came together for their annual Pride celebration, enjoying a vibrant day filled with music, refreshments,...
- 30 Jun 2026
Residents and staff at Frank Foster House care home, part of the Runwood Homes group, came together to enjoy a fun-filled tropical-themed hydration event designed to encourage fluid intake and...
There are no upcoming events for Frank Foster House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Frank Foster House.
Meet the Team (11)

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.
In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.
I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Hi welcome to Frank Foster House
I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.
As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.
Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

I encourage meaningful activities whilst maintaining independence, choice and dignity, enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies so that no one is left out. My hobbies include exercise, cycling, travel and socialising.
I am a nutrition champion at Frank Foster House

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

My name is Misbah and I am the dementia Champion at Frank Foster House.
I love my job at Frank Foster House.

I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.
Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.
Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.
She shared that she is passionate about caring for olde

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.
I began my journey here 12 years ago as a Kitchen Assistant, and over the years, I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practices in dementia care.
I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

"I am thrilled to join the supportive team here at Frank Foster. With 18 years of experience in UK social care—starting my journey as a carer and progressing to Registered Manager—I bring a deep-rooted passion for residential and dementia care. My career has been defined by a commitment to excellence; I was honoured to be named 'Carer of the Year' early in my journey and was later invited to meet the Prime Minister in recognition of my service during the COVID-19 pandemic. I look forward to sharing my expertise and collaborating with this great community to provide the highest standard of care."
Frequently Asked Questions about Frank Foster House
What types of Care is Frank Foster House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Frank Foster House have?
There are 80 Single Rooms.
What are the Facilities & Services at Frank Foster House?
Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette are some of the Facilities & Services.
How far is Frank Foster House to the centre of Epping?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
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