Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
Review Us
9.8 141 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1697
  • Self-Funded Residential Dementia Care: £1308 – £1697
  • RESPITE Self-Funded Residential Care: £1408 – £1797
  • RESPITE Self-Funded Residential Dementia Care: £1408 – £1797

These prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicolas Kee Mew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Frank Foster House Reviews (141)

Total of 141, showing 21-40
9.8

Frank Foster House has a Review Score of 9.8 (9.781) out of 10, based on 48 reviews in the last 2 years. Over all time Frank Foster House has 141 reviews.

Overall Experience

  • 120
  • 19
  • 1
  • 0
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Date Published

141
10
21
48
93

Review from P S (Nephew of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Frank Foster, my aunt seems very settled here. Management is excellent and staff are great.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your very positive review, we appreciate your views. I will share it with my team.

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Review from Angus H (Son-in-law of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Frank Foster Care and support for my mother-in-law to be outstanding. She has only recently gone in and we had a few concerns with the care report, but there is no problem. The new manager seems to have the home running really well with staff motivated and caring. Well done.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your review. I am glad to hear your feedback, and I will share it with my team.

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Review from P R (Granddaughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Frank Foster have been incredible in caring for my grandmother since she moved there in December 2023. She really enjoys living here, as she has found herself great friends, and is treated so kindly and with dignity by the staff. I have no complaints, the staff are always ensuring my grandmother
receives the care that she needs, and I feel very reassured that she is in a place that will accommodate and look after her as she is rather vulnerable in her older age.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your kind words. It's lovely to see you when you visit and also for joining the events. I will share this feedback with my team.

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Review from Deborah C (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to the home in January following a fall for respite care. However, my father decided that he would stay as he could see that he was better off in the Home. I can't thank you enough for looking after dad and caring for me too. I have always been impressed not just by the cleanliness but
also the attention to detail to decorating on high days and holidays like for example Easter. Plus this year the whole Home has been redecorated tastefully. The staff are all friendly and very caring. I found that the carers would always answer any of my queries and deal with any concerns I would have plus give me advice. Whatever time of day they are always available to have a chat. Dad really enjoyed the food and appreciated the care that he received. The staff are very innovative in trying to stimulate the residents and offer many activities. There is a lovely 'cafe' on the ground floor for both residents and visitors alike which is very welcoming.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the kind words I will share this with my team.

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Review from N A (Sister of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't express my gratitude to all the staff at Theydon Bois and the lovely manager who runs the home. My brother has only been terhe a couple of months and he is so much more settled from a amoth ago. I can only say thank you and God less you all the home is just so lovely nd clean. We as a
family count has a bad work. My brother wouldn't have survived without them.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for the lovely compliments I will share with the team

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Review from M S (Friend of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff kind and considerate. The home is very clean and tidy. Excellent balanced meals. Medical care when needed, is readily available. Overall ideal home.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your review. I will pass it on to my team.

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Review from J H (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The biggest thank you to all the staff who have looked after our mum for the last 2 years. You were all so professional, and caring to her throughout. Her care was 1st class, her room was always beautifully clean and lovely meals prepared. She was very happy with you and felt very blessed. Kindest regards.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your lovely compliment of the staff.

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Review from K H (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My only dissatisfaction is the cost of care.

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Review from John W (Son of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always so clean and tidy and the staff couldn't do enough for you and any problems are sorted straight away. Excellent. We are really happy to leave Mum in your care.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

We really appreciate your lovely review, thank you so much!

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Review from Stephen H (Son of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a year at Frank Foster House after a fall. In the year she spent there the staff were amazing. The level of care that she received was excellent. All the staff were friendly and attentive to anybody seeking this type of help for a relative.
Thanks to all at Frank Foster House for all
your super service with my mother.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your feedback. I will share with my team.

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Review from L S (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident for a relatively short period but most staff are doing their best to help her settle during this difficult time. Moving a loved one into a care home is not an easy decision but we feel Mum is safe and well cared for in Frank Foster. There are certainly improvements to be
made with regard to how best to help residents fill their time but things are certainly improving under new management. Communication between relatives and management is being more actively encouraged and we feel any concerns we have are being acknowledged and acted upon. With thanks.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for your feedback. I will share with my team.

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Review from A K (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently moved Mum into Frank Foster as her old care home was sadly forced to close. We cannot praise the manager and all the staff enough for how they have handled this difficult transition. Their wonderful support and genuine care has been outstanding and Mum is now happily enjoying her new residence.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

We really appreciate your lovely review, thank you so much. We love having Mum here with us and are so glad she is happy.

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Review from Paul B (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family now has two residents in your care, my mother since December 2023 and my mother-in-law since 2020. We have been able to see, first-hand, the progress and detrimental changes in their respective care provision during the periods and are pleased to say that following a recent, relative's/management
meeting, positive changes are afoot. We trust that Runwood Homes will honour their commitments and responsibilities accordingly to keep everyone happy!

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for taking the time to leave us a review.

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Review from Bernice H (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are welcoming. The doctor sees my husband promptly when needed. The ancillary staff are friendly and efficient. My husband's care is very good although his constant itching and scratching are proving a constant challenge. If I have a concern the senior carer will always ring me back. I am
promptly informed of any serious changes in my husband's health or medication. The carers vary from day to day or week. Perhaps inevitable.

Reply from Nicolas Kee Mew, Home Manager at Frank Foster House

Thank you for taking the time to leave a review focusing on your relative's experience. We really appreciate your lovely review, thank you so much!

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Review from Barry J (Husband of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife took a while to get settled, she is a lot better now and she is well looked after.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for the feedback. We are glad that your wife is settling well. I will share the feedback with our team.

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Review from Dawn R (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Frank Foster since December 2023. When I first visited the home I was very nervous, It was a big thing admitting that I could no longer support Mum.
First impressions: Security is good with key pads to get in and someone to greet you in person not just buzzed in. Plenty of staff
going about their work.
Smell of the place: I can report that it had a totally neutral smell, no urine or boiled cabbage etc
Decor: It was welcoming and felt warm and homely. Spotlessly clean and the decorations were going up for Xmas and they were beautiful, especially the tree.
Staff: I was shown around by a lovely senior carer who had been working there for over 10 years. Was greeted by staff whilst going around. Met some of the residents who were enjoying an afternoon activity and everyone said hi. Looked at a room for Mum and it had a lovely view of the Village Green. The manager was wonderful and took time to go through everything, Mum is very happy there it's a caring place.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for your lovely review.
Mum has settled very well and made friends.

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Review from Bridget C (Niece of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt passed away a few days ago, after spending five years in Frank Foster House. She received very good care there and I was especially impressed with the staff when looked after her. She was always clean, warm and given plenty of liquids to drink, especially cups of tea which she loved. Also, if
she needed medical attention they doctor or paramedics were called without delay.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you Bridget for your lovely review.
Your aunt was with us for a long time, we miss her very much.

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Review from Roger L (Nephew of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie went into Frank Foster at the start of Covid. Obviously, it wasn't how we hoped her entering Frank Foster would be but she understood why we couldn't visit her at first. She was 104 last week and the staff at Frank Foster went above and beyond what we expected of them. They arranged a singer
to entertain all the residents, each of them had either a bow tie on or a flower in their hair. Staff joined in with dancing with residents. My auntie said it was the best birthday she had had since she arrived at Frank Foster. The staff and management made her feel very special. We thank them for this kindness.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you Roger for the lovely review.
Your aunt is such a special lady, everyone enjoyed celebrating her birthday with her. We all had an amazing time.

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Review from P H (Niece of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty recently passed away.


She moved in Frank Foster House in 2020. At this time we were not able to see the home before she was admitted due to Covid.


I didn't visit that often but I was informed of her health and wellbeing regularly and if she see a doctor.
The home was always clean with

a lovely welcome feeling.
Staff always smiling and polite.
Manager would always be happy to see me if I ever needed to discuss anything.


Meals looked nice my aunt never complained.
Lots of laughter and activities happening around the home
Would definitely recommend it.

Reply from Cheryl Wright, Home Manager at Frank Foster House

Thank you for your lovely review.


Aunty settled in so well during Covid time which is such a credit to all the staff who cared for her and made her feel safe.

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Review from Paul L (Son of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum of 94 was admitted to Frank Foster House. The staff were so nice and friendly, helpful and caring. The home itself was very nice, very clean and the rooms were immaculate. I had no concerns about my mum's care at all. I would highly recommend this home.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Frank Foster House is calculated as follows: ( (469 Excellents x 5) + (65 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 561 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (13)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager

Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Manel

Manel

Job Title: Lifestyle Coordinator

Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Dilip

Dilip

Job Title: Lifestyle Coordinator

Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House

Rasa

Rasa

Job Title: Care team leader

Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

Misbah

Misbah

Job Title: Dementia champion

Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.

Loreta

Loreta

Job Title: Head of Housekeeper

Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial

Arial

Job Title: Chef

Joined: 2025

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.


Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Maddie

Maddie

Job Title: Resident ambassador

Joined: 2023

Meet Maddie – Our Resident Ambassador!


Hi, my name is Maddie, and I’m proud to be the Resident Ambassador here at Frank Foster House.


I’ve been living at Frank Foster since 2023, and I absolutely love it here. Being an ambassador gives me the chance to welcome new residents, share my experiences, and help make everyone feel at home.


I really enjoy my role, and I’m always happy to lend a helping hand or have a friendly chat!

Subashi

Subashi

Job Title: Admin

Joined: 2012

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.


Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.


She shared that she is passionate about caring for olde

Eunice

Eunice

Job Title: Care team leader

Joined: 2024

My name is Eunice, and I am originally from Kenya. I have a daughter, and my professional background is in accounting back home. I have been working at Frank Foster House for over a year, and during this time, I have become both a Dementia Champion and the home’s Prosper Champion and Nutrition Champion.


I am passionate about caring for older people and making a positive difference in their lives. Outside of work, I enjoy reading and writing, which helps me to continue learning and growing.

Saba

Saba

Job Title: Lifestyle Coordinator

Joined: 2024

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

Giedre

Giedre

Job Title: Care team leader

Joined: 2012

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.


I began my journey here 12 years ago as a Kitchen Assistant, and over the years I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practice in dementia care.


I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

Carlos

Carlos

Job Title: Deputy Manager

Joined: 2025

My name is Carlos, and I am the Deputy Manager at Frank Foster House.


Before moving into social care, I worked as a fireman and paramedic in Portugal. I also have over 10 years of experience in the hospitality industry, including working in luxury hotels, which gave me a strong foundation in customer care and service. For the past 9 years, I have been dedicated to the social care sector, supporting residents and leading teams to deliver high-quality care.


In my role, I am proud to be both a Veteran Champion and an Infection Control Champion, helping to ensure best practice and specialist support for our residents and staff.


Outside of work, I am passionate about horse riding and travelling, which give me energy, balance, and inspiration.

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