
I wish to thank all the staff from my heart at the home for the care for my fatherRobert I(Resident / Service User)



I wish to thank all the staff from my heart at the home for the care for my fatherRobert I(Resident / Service User)



Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.
In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for...
Care Provided by Frank Foster House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Frank Foster House for full pricing details and T&Cs.
Contact Frank Foster House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Nicolas Kee Mew(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Frank Foster House Reviews (154)
Frank Foster House has a Review Score of 9.9 (9.890) out of 10, based on 38 reviews in the last 2 years.
Over all time Frank Foster House has 154 reviews.
This home is lovely. The people who work here are wonderful. Nothing is too much trouble for them. They are very caring towards the residents. The home is kept beautifully, it is very clean. Any time I come to visit it is clean. My mum's room, clothes and all areas of the home are always spotless and fresh.
Thank you so much for your lovely review. I'm really glad to hear that your mum has settled in well. I'll be sharing your kind words with the team, it means a lot to us all.
My mum, was a resident at frank foster house for over 5 years , I was so pleased with the care and support mum received from all the team , she was very happy living there , very clean and inviting home and the carers always happy to help with any questions I had . Sadly just before Christmas my lovely mum passed away , the manager and the carers were so kind to me , I would highly recommend anyone who is considering a care home for their loved one .
Frank Foster House provides outstanding care with a warm and welcoming atmosphere. The staff are kind, attentive, and always go the extra mile for residents. The facilities are clean, well-maintained, and offer engaging activities. Most importantly, residents are treated with dignity and respect, giving families peace of mind. Highly recommended!
Thank you so much for the review. I will share with my team.
I've found Frank Foster a very nice care home for my mother. All the staff are very helpful and friendly and my mother has done lots of activities. The home is always clean and tidy. Most importantly my mother is enjoying it.
Thank you so much for the review. I will share this with my team.
My mother has lived at Frank Foster House for over a year. She was reluctant to move from her flat, but needed more care than we could provide. She has settled in well and seems happier than we have seen her in years. Her physical health has also improved. The staff are friendly and cheerful; we are always made welcome on our visits. There are lots of activities for the residents, from art and crafts to fitness classes. The staff also take groups on outings, for meals, to museums and to the zoo! Birthdays are celebrated by staff and other residents, and there is always an excuse for a party, be it for Christmas or Chinese New Year, for the Olympics or football. The home is well decorated and always smells fresh. The grounds are also well cared for and those resident who wish are encouraged to help with care of the garden. We could not have found a better home for my mother.
Mum has lived at Frank Foster House for over a year now and has settled in so much better than I had dared to hope. Despite some initial confusion of "I might go back to my flat soon" she has really settled in and has thrived under the excellent care provided by the wonderful staff. It been really reassuring recently seeing mum appearing in the social media posts going out and about on trips, most recently to the zoo where she appeared to be having the best time, it was just lovely to see the smile on her face. I've always found the home itself to be spotlessly clean, bright and welcoming and the staff are the best, always friendly to visitors and their care for the residents is beyond doubt. I consider us very lucky that mum has found a place in such a great home and really can't thank the staff enough.
We appreciate your review and your family's experience of our home. I will share this with my team.
We can not praise Frank Foster care home and team enough. My mother in law has settled so well. In fact well beyond our expectations, she has had a totally new lease of life, she has enjoyed outings, keep fit, games and really enjoyed all of the lovely meals too, her room is always immaculate, the home smells so lovely and fresh no matter what time we visit. Highly recommend this lovely care home. We can not thank you enough.
Thank you so much we are glad to hear your feedback and will share with my team.
My cousin has been in the Theydon Bois home for a few weeks. Her general wellbeing has improved enormously. She is much more mobile. It has taken a while for her to settle and she is now joining in with the activities she can. It is so good to see the improvement.
Thank you for the feedback about our home we are glad to hear.
I visit with my therapy dog each month, the residents love to have a stroke and talk about the dog. The home is always extremely clean and staff are very attentive with the residents, it's a lovely place to visit.
Thank you for your visit. We love the visits with Daisy.
Mum has settled in to Frank Foster far better than we expected, she is well looked after and very much enjoys the activities. I can not speak highly enough of the staff who are always helpful and caring, the general feeling is always happy and positive. We are so pleased that we chose Frank Foster and mum now thinks of it as home, she was very anti going and the change has been remarkable which is all down to the staff. Thank you.
Thank you for your lovely comments. I will share your feedback with my team.
Lovely home, very well maintained garden, and beautifully decorated corridors and rooms. Very nice 'Cafe' with cakes/biscuits and tea/coffee facilities. Wonderful staff in all departments. Although I have one small criticism in that my mother often appears dressed in someone elses blouse/cardigan after being labelled, maybe a room number would help?
We can not express how happy we are with the all round care my mother is getting. It only took a couple of days for her to settle in. This is down to the great and outstanding care she is receiving. We honestly haven't seen my mum so happy in a very long time. She is always smiling, and saying how happy she is , how much she is loving the food too and the many activities they provide to keep her very stimulated. This is all thanks to the manager and his amazing and hard working team .
Thank you so much for the review. I will share this with the team.
My aunt is so well looked after by the amazing team at Frank Foster House. She is always well dressed and everywhere is well kept. Focus on stimulation is excellent. Her recent 100th Birthday Celebration were arranged by staff with friends and family all welcome.
Thank you do much for the review. I will share it with my team. it was a pleasure to celebrate auntie's 100th birthday
The management arranged a birthday party for my great aun which included food and entertainment. The event was very enjoyable and very nice to her.
Thank you for your review. We were happy to host your nan's 100th birthday and thank you.
We are very pleased with Frank Foster, my aunt seems very settled here. Management is excellent and staff are great.
Thank you for your very positive review, we appreciate your views. I will share it with my team.
We have found Frank Foster Care and support for my mother-in-law to be outstanding. She has only recently gone in and we had a few concerns with the care report, but there is no problem. The new manager seems to have the home running really well with staff motivated and caring. Well done.
Thank you for your review. I am glad to hear your feedback, and I will share it with my team.
The staff at Frank Foster have been incredible in caring for my grandmother since she moved there in December 2023. She really enjoys living here, as she has found herself great friends, and is treated so kindly and with dignity by the staff. I have no complaints, the staff are always ensuring my grandmother receives the care that she needs, and I feel very reassured that she is in a place that will accommodate and look after her as she is rather vulnerable in her older age.
Thank you for your kind words. It's lovely to see you when you visit and also for joining the events. I will share this feedback with my team.
My father came to the home in January following a fall for respite care. However, my father decided that he would stay as he could see that he was better off in the Home. I can't thank you enough for looking after dad and caring for me too. I have always been impressed not just by the cleanliness but also the attention to detail to decorating on high days and holidays like for example Easter. Plus this year the whole Home has been redecorated tastefully. The staff are all friendly and very caring. I found that the carers would always answer any of my queries and deal with any concerns I would have plus give me advice. Whatever time of day they are always available to have a chat. Dad really enjoyed the food and appreciated the care that he received. The staff are very innovative in trying to stimulate the residents and offer many activities. There is a lovely 'cafe' on the ground floor for both residents and visitors alike which is very welcoming.
Thank you for the kind words I will share this with my team.
I really can't express my gratitude to all the staff at Theydon Bois and the lovely manager who runs the home. My brother has only been terhe a couple of months and he is so much more settled from a amoth ago. I can only say thank you and God less you all the home is just so lovely nd clean. We as a family count has a bad work. My brother wouldn't have survived without them.
Thank you for the lovely compliments I will share with the team
The biggest thank you to all the staff who have looked after our mum for the last 2 years. You were all so professional, and caring to her throughout. Her care was 1st class, her room was always beautifully clean and lovely meals prepared. She was very happy with you and felt very blessed. Kindest regards.
Thank you for your lovely compliment of the staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 April 2023Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (107) & Events (0)
- 06 Jul 2026
Residents and staff at Frank Foster House care home, part of the Runwood Homes Group, came together to celebrate the 4th of July with a fun-filled day of themed activities,...
- 30 Jun 2026
Residents and staff at Frank Foster House care home, part of the Runwood Homes group, came together for their annual Pride celebration, enjoying a vibrant day filled with music, refreshments,...
- 30 Jun 2026
Residents and staff at Frank Foster House care home, part of the Runwood Homes group, came together to enjoy a fun-filled tropical-themed hydration event designed to encourage fluid intake and...
There are no upcoming events for Frank Foster House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Frank Foster House.
Meet the Team (11)

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.
In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.
I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Hi welcome to Frank Foster House
I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.
As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.
Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

I encourage meaningful activities whilst maintaining independence, choice and dignity, enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies so that no one is left out. My hobbies include exercise, cycling, travel and socialising.
I am a nutrition champion at Frank Foster House

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

My name is Misbah and I am the dementia Champion at Frank Foster House.
I love my job at Frank Foster House.

I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.
Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.
Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.
She shared that she is passionate about caring for olde

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.
I began my journey here 12 years ago as a Kitchen Assistant, and over the years, I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practices in dementia care.
I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

"I am thrilled to join the supportive team here at Frank Foster. With 18 years of experience in UK social care—starting my journey as a carer and progressing to Registered Manager—I bring a deep-rooted passion for residential and dementia care. My career has been defined by a commitment to excellence; I was honoured to be named 'Carer of the Year' early in my journey and was later invited to meet the Prime Minister in recognition of my service during the COVID-19 pandemic. I look forward to sharing my expertise and collaborating with this great community to provide the highest standard of care."
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