Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
Review Us
9.8 143 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1697
  • Self-Funded Residential Dementia Care: £1308 – £1697
  • RESPITE Self-Funded Residential Care: £1408 – £1797
  • RESPITE Self-Funded Residential Dementia Care: £1408 – £1797

These prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicolas Kee Mew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Frank Foster House Reviews (143)

9.8

Frank Foster House has a Review Score of 9.8 (9.774) out of 10, based on 50 reviews in the last 2 years.
Over all time Frank Foster House has 143 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Frank Foster House
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Total of 143, showing 81-100
Review from John W (Son of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manageress and her staff were very caring and helpful during my mother's stay in Frank Fosters House. Her room was good with a wonderful view, a lot of activities during the day and also trips outside the home. Would like to say a big thank you.
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Review from Toni (Daughter of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hi just would like to say a big thank you to all the staff at Frank Foster House. They have all been amazing, my mum had to go in due to Covid 19.
They had a very difficult situation to deal with in the home, making sure everyone was protected and looked after. My mum has had the best care and been
happy, looked after with respect and dignity. I could not have asked for better.
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Review from Christian B (Grandson of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother became a resident a few short weeks before the lockdown. The management and staff have been excellent to date, keeping the family informed, and providing ways to keep in touch during the pandemic. All the staff I have had contact with have been very friendly and professional, and have
very obviously provided fantastic care under what must be very difficult and stressful conditions. So far I have nothing but high praise for them.
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Review from Patricia B (Friend of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good carers. I find Frank Foster House very nice. The only thing I think is wrong is the carpets in residents rooms could be cleaner. Apart from that everything is OK.
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Review from Nikki K (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Frank Foster House for over a year and we have been very happy with his care throughout this time. The manager and her team are professional, kind and caring and always make time to have a chat and discuss his needs, but I especially want to mention their extra efforts
during the pandemic. They regularly called me to keep me informed and reassured, they offered face time calls and recently organised a visit which was lovely. We are very happy with their care.
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Review from Michael K (Son of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home and all its staff are very professional and caring. My Mother has been a resident for a good few weeks and the quality of care she receives is second to none. Am well pleased and can recommend the home for their loved ones.
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Review from Gill Q (Daughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the team at Frank Foster highly enough for the care and support that they provide on a daily basis. During this very difficult time (lockdown) they have been professional in the processes that have been implemented to protect residents and staff and compassionate to the families missing
their loved ones. A mobile phone was introduced for video chats! Well done to the manager and the whole team and thank you for caring for our Mum as we would.
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Review from L M (Daughter of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much to the wonderful manager and her fantastic team who have been brilliant during this extremely hard time with Covid-19 in the care that they have been giving my mum and now my brother.
They are busy, but make time to allow us to converse with my mum and my children's Nan using Whatsapp,
which has helped us so much knowing she is safe and well!
Frank Foster is an amazing place.
Thank you all once again.
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Review from Janice R (Daughter of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Frank Foster House was Mum's home for three years and I was happy with the care Mum received. When I visited, Mum always looked cared for and was always in the lounge. Also, the carers made me feel like she was an individual, not one of a number. The same with me as they welcomed me when I came to visit
and updated me on any concerns they had with Mum. The home was always clean.
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Review from Susan W (Friend of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was admitted to Frank Foster Care Home in September 2017. She was very unwell having come from another care home where she suffered due to lack of care and attention.
On admission to Frank Foster, she quickly returned to normal health again due to the care of the staff. However, due to
the huge disability, she had chronic rheumatoid arthritis she was unable to return to her own home.
I cannot thank the whole staff and management enough for the exceptional care and warmth she was shown. Ina felt safe and was happy in her room where we were allowed to bring in some of her personal possessions and furniture to make her feel at home.
If any problem occurred they were immediately in contact with me. I felt at ease that my friend was in very safe hands.
Unfortunately, my friend has recently passed away. The staff have been so supportive and wonderful towards myself helping to ease the pain.
I would highly recommend Frank Foster for placement of a loved one.
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Review from Chantal D (Daughter of Resident) published on 27 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to the wonderful manager and to her fantastic team who have been brilliant during this unprecedented time with Corvid19 in the care that they have given to my father who has been there for 7-years. They are busy, but yet they make time to allow me to converse with my father on a phone
app, I know my father is in very good hands, and I would not hesitate to recommend this care home.
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Review from S G (Daughter-in-law of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was at the home for 18 months. The care she had was fantastic. Very caring staff.
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Review from Ann B (Niece of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was cared for at Frank Foster House for just over two years. Her care was excellent and every effort was made to ensure that her stay was a happy one. She has now moved on to a nursing home for more advanced care.
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Review from C N (Niece of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This residential home is lovely. The staff are very friendly and helpful. The manager is welcoming, helpful and makes you feel valued.
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Review from Lorraine C (Niece of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A spacious building and I loved the writings and entertainment on the walls. A nicely laid put patio area and friendly staff.
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Review from Linda K (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we visited, which would have been unannounced, the home was clean, warm and calm. The staff were always helpful and caring and I was very confident that my Mum was being well cared for. The home was in an excellent location to take my Mum for a walk in her wheelchair and it was easy to park
at the home. Security was good as you couldn't get in or out without the passcode.
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Review from Heather S (Daughter of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident here for the past three and a half years. She died last week having received very good end of life care.
The home is well managed and all staff, from domestic staff to management have been friendly and welcoming, with a smile regardless of the pressures they are under.
The
open door policy of the manager sets the tone for the staff to be responsive and helpful to any query or issue we wished to discuss.
All staff showed my mother and us as a family, care, empathy and compassion.
The carers, strive to give and maintain an individualised plan of care within their resources. If she wished to have a lie-in and late breakfast, then that was facilitated. Also when she refused to go to bed, she was facilitated sitting in a chair in a safe place.
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Review from Paula S (Daughter of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother is being cared for by an amazing team of staff at Frank Foster House who truly understand the necessity for dignity and respect. Nothing has been too much trouble for them. I am informed when my Mother sees a doctor, eats less than usual or feels overly anxious which allows me to make appropriate,
adjustments to her care package. Mum's carers are very special people and deserve the best we can afford them, which is why I chose Frank Foster House. The building is warm and cosy and the staff are always welcoming. I trust them to make positive decisions in my absence and put my Mum’s best interests first. I can highly recommend this Care Home as they really do seem to “care”.
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Review from Jackie S (Daughter of Resident) published on 4 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother was in Frank Foster for about eight years (Passed Nov 2018). My family and I were happy to leave our Mother in the care of Frank Foster workers.
The last months especially were made very comfortable for Mum, and the workers were really great with Mum and all her family.
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Review from Michael S (Son of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and friendliness of the staff has been amazing.
The transformation of rooms, decoration and cleanliness of Frank Foster's home in Theydon has helped us as a family knowing our mother has had quality care and attention in her 20 years there and in her final days, was a calm and dignified end.
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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.774 for Frank Foster House is calculated as follows: ( (485 Excellents x 5) + (72 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 585 Ratings = 4.774
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (13)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Manel

Manel

Job Title: Lifestyle Coordinator Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Dilip

Dilip

Job Title: Lifestyle Coordinator Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House

Rasa

Rasa

Job Title: Care team leader Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

Misbah

Misbah

Job Title: Dementia champion Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.

Loreta

Loreta

Job Title: Head of Housekeeper Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial

Arial

Job Title: Chef Joined: 2025

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.


Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Maddie

Maddie

Job Title: Resident ambassador Joined: 2023

Meet Maddie – Our Resident Ambassador!


Hi, my name is Maddie, and I’m proud to be the Resident Ambassador here at Frank Foster House.


I’ve been living at Frank Foster since 2023, and I absolutely love it here. Being an ambassador gives me the chance to welcome new residents, share my experiences, and help make everyone feel at home.


I really enjoy my role, and I’m always happy to lend a helping hand or have a friendly chat!

Subashi

Subashi

Job Title: Admin Joined: 2012

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.


Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.


She shared that she is passionate about caring for olde

Eunice

Eunice

Job Title: Care team leader Joined: 2024

My name is Eunice, and I am originally from Kenya. I have a daughter, and my professional background is in accounting back home. I have been working at Frank Foster House for over a year, and during this time, I have become both a Dementia Champion and the home’s Prosper Champion and Nutrition Champion.


I am passionate about caring for older people and making a positive difference in their lives. Outside of work, I enjoy reading and writing, which helps me to continue learning and growing.

Saba

Saba

Job Title: Lifestyle Coordinator Joined: 2024

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

Giedre

Giedre

Job Title: Care team leader Joined: 2012

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.


I began my journey here 12 years ago as a Kitchen Assistant, and over the years, I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practices in dementia care.


I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

Carlos

Carlos

Job Title: Deputy Manager Joined: 2025

My name is Carlos, and I am the Deputy Manager at Frank Foster House.


Before moving into social care, I worked as a firefighter and paramedic in Portugal. I also have over 10 years of experience in the hospitality industry, including working in luxury hotels, which gave me a strong foundation in customer care and service. For the past 9 years, I have been dedicated to the social care sector, supporting residents and leading teams to deliver high-quality care.


In my role, I am proud to be both a Veteran Champion and an Infection Control Champion, helping to ensure best practice and specialist support for our residents and staff.


Outside of work, I am passionate about horse riding and travelling, which give me energy, balance, and inspiration.

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