
I wish to thank all the staff from my heart at the home for the care for my fatherRobert I(Resident / Service User)



I wish to thank all the staff from my heart at the home for the care for my fatherRobert I(Resident / Service User)



Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.
In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for...
Care Provided by Frank Foster House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Frank Foster House for full pricing details and T&Cs.
Contact Frank Foster House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Nicolas Kee Mew(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Frank Foster House Reviews (154)
Frank Foster House has a Review Score of 9.9 (9.890) out of 10, based on 38 reviews in the last 2 years.
Over all time Frank Foster House has 154 reviews.
My 95-year-old mother was transferred to Frank Foster House after being discharged from hospital. She was deemed to require full-time care and is now a permanent resident at Frank Foster House. Despite all the horror stories of not being able to visit during Covid times, I was pleasantly surprised that the Home operated a Pod for visits, so I was able to visit her once a week. This gave me an opportunity to see how she was mentally and physically, and if she was settling in ok. Since the regulations have eased over the last couple of weeks I have been able to visit her in her room once having completed all the Covid formalities. All the staff I have met in Frank Foster House are very pleasant and helpful, and my questions answered. My mother's room is very clean, as seems the rest of the building that I have travelled through on the way to her room. Although I guess not always the case, there is a feeling of calm. Although my mother came here by default, I am more than happy for her to stay here.
Mum has been at Frank Foster for three years now and has been looked after well. All the staff have been happy to help and are very friendly. Mum is now having one-to-one care and this gives my sister and I peace of mind.
It was so emotional seeing mum today after 12 months of looking through a window. I cannot applaud Frank Foster enough for all the brilliant work done by the manageress and all of the staff during this tough time. Entering the house today, it was spotless and mum's room could not have been more cosy for her. I am so grateful for everything the staff have done to keep her comfortable and happy.
The care given to my father during his years at Frank Foster was consistently loving and consistently good. My father came to see Frank Foster as his home and the staff were really like a second family to him (all the more so when we were unable to visit because of the pandemic).
First-class helpful caring. Family are very happy with the care I get. I speak to my family regularly. I see my family by the window and pod which makes me happy.
My mother-in-law us a resident at Frank Foster House. I am so happy with the care she is receiving and how well she looks. They call if there is a problem and when I call to speak on facetime I always get greeted by a carer, senior or even the manager answers nothing is ever too much trouble. Lovely beautiful place and staff.
Amazing care for my Granddad. He always looked immaculate and he was always happy. The staff were always very polite to us. They are very caring and very attentive to his every need.
My mum needed 24-hour care overnight, I looked at other care homes in the area. When I went to Frank Foster House I just turned up and the staff were very friendly and took me for a tour of the home. The residents looked very happy and were doing lots of interaction with the staff. My mum has been here for nearly 2 years and the home is outstanding. The care she receives from day to day is wonderful. Even during lockdown I get weekly reports from the manager, deputy manager and staff. I can’t fault the home at all, my mum loves it at Frank Foster as well. If I can’t get to see Mum then the staff help my mum to FaceTime me so we can keep in touch. I can’t thank all the staff for the outstanding work they do to keep our loved ones safe during this difficult time. Keep up the good work guys.
My fears were completely unnecessary. My mother is the happiest I have seen her in many years. She is bright, enthusiastic and loving life. She has asked to stay permanently. There are many reasons for this; firstly the staff are extremely professional and respectful in all their interactions. They are truly outstanding. Secondly, the numerous activities, my mum enjoys every day, and the activities have enabled her to make friends quickly. Also, the building is beautiful, my mother tells me every day how beautiful her room is. She loves the quality of all fixtures and fittings, she is very proud of her room and how nice it looks. She feels extremely lucky, secure and well cared for. It is so heartwarming.
My father has thankfully been at Frank Foster House for over 7 years. During the pandemic, he was taken urgently into hospital for a medical condition that he has. He went in as jovial as he normally is but after 2 weeks he was finally discharged and returned to Frank Foster House very confused. The hospital wanted him discharged to a nursing home. With the wonderful help of the management at Frank Foster House, he was finally allowed to come back to what has been his home for some time. I have visited him since and I was happy to see that he is showing signs of being back to his old self. I honestly do not think he would have survived had Frank Foster House not intervened to get him back to what I now call 'his extended family'. The management and staff are the best and I cannot thank them enough for the love and care that they have given my father, especially at a difficult time that we all face. I highly recommend this care home, your loved ones will be well cared for and you will have peace of mind.
Where to start? When we were told my mother-in-law need 24-hour care we looked at so many care homes in the Essex area. My husband and I knew we had to choose the right one first time around. We just turned up at Frank Foster House and were welcomed. My mother-in-law has been there nearly 2 years now and is loving it there. Their staff are very helpful, friendly, chatty and always willing to lend a hand in their busy day. Management are always at the end of the phone line if you need to talk, or their door is always open. During the Covid-19 lockdown all staff have worked really hard making my mother-in-law stay safe and keeping us informed with weekly reports of how she is doing or even phoning us so Mum can keep in touch, or FaceTime. Keep up the excellent work you are doing looking after all our loved ones at Frank Fosters House as we all know it can’t be easy for you all at this difficult time during Covid-19.
The manageress and her staff were very caring and helpful during my mother's stay in Frank Fosters House. Her room was good with a wonderful view, a lot of activities during the day and also trips outside the home. Would like to say a big thank you.
They had a very difficult situation to deal with in the home, making sure everyone was protected and looked after. My mum has had the best care and been happy, looked after with respect and dignity. I could not have asked for better.
My grandmother became a resident a few short weeks before the lockdown. The management and staff have been excellent to date, keeping the family informed, and providing ways to keep in touch during the pandemic. All the staff I have had contact with have been very friendly and professional, and have very obviously provided fantastic care under what must be very difficult and stressful conditions. So far I have nothing but high praise for them.
Very good carers. I find Frank Foster House very nice. The only thing I think is wrong is the carpets in residents rooms could be cleaner. Apart from that everything is OK.
My dad has been a resident at Frank Foster House for over a year and we have been very happy with his care throughout this time. The manager and her team are professional, kind and caring and always make time to have a chat and discuss his needs, but I especially want to mention their extra efforts during the pandemic. They regularly called me to keep me informed and reassured, they offered face time calls and recently organised a visit which was lovely. We are very happy with their care.
The home and all its staff are very professional and caring. My Mother has been a resident for a good few weeks and the quality of care she receives is second to none. Am well pleased and can recommend the home for their loved ones.
I cannot praise the team at Frank Foster highly enough for the care and support that they provide on a daily basis. During this very difficult time (lockdown) they have been professional in the processes that have been implemented to protect residents and staff and compassionate to the families missing their loved ones. A mobile phone was introduced for video chats! Well done to the manager and the whole team and thank you for caring for our Mum as we would.
They are busy, but make time to allow us to converse with my mum and my children's Nan using Whatsapp, which has helped us so much knowing she is safe and well!
Frank Foster is an amazing place.
Thank you all once again.
Frank Foster House was Mum's home for three years and I was happy with the care Mum received. When I visited, Mum always looked cared for and was always in the lounge. Also, the carers made me feel like she was an individual, not one of a number. The same with me as they welcomed me when I came to visit and updated me on any concerns they had with Mum. The home was always clean.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 April 2023Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (107) & Events (0)
- 06 Jul 2026
Residents and staff at Frank Foster House care home, part of the Runwood Homes Group, came together to celebrate the 4th of July with a fun-filled day of themed activities,...
- 30 Jun 2026
Residents and staff at Frank Foster House care home, part of the Runwood Homes group, came together for their annual Pride celebration, enjoying a vibrant day filled with music, refreshments,...
- 30 Jun 2026
Residents and staff at Frank Foster House care home, part of the Runwood Homes group, came together to enjoy a fun-filled tropical-themed hydration event designed to encourage fluid intake and...
There are no upcoming events for Frank Foster House.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Frank Foster House.
Meet the Team (11)

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.
In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.
I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Hi welcome to Frank Foster House
I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.
As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.
Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

I encourage meaningful activities whilst maintaining independence, choice and dignity, enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies so that no one is left out. My hobbies include exercise, cycling, travel and socialising.
I am a nutrition champion at Frank Foster House

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

My name is Misbah and I am the dementia Champion at Frank Foster House.
I love my job at Frank Foster House.

I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.
Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.
Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.
She shared that she is passionate about caring for olde

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.
I began my journey here 12 years ago as a Kitchen Assistant, and over the years, I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practices in dementia care.
I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

"I am thrilled to join the supportive team here at Frank Foster. With 18 years of experience in UK social care—starting my journey as a carer and progressing to Registered Manager—I bring a deep-rooted passion for residential and dementia care. My career has been defined by a commitment to excellence; I was honoured to be named 'Carer of the Year' early in my journey and was later invited to meet the Prime Minister in recognition of my service during the COVID-19 pandemic. I look forward to sharing my expertise and collaborating with this great community to provide the highest standard of care."
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