Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
Review Us
9.8 141 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1697
  • Self-Funded Residential Dementia Care: £1308 – £1697
  • RESPITE Self-Funded Residential Care: £1408 – £1797
  • RESPITE Self-Funded Residential Dementia Care: £1408 – £1797

These prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicolas Kee Mew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Frank Foster House Reviews (141)

Total of 141, showing 101-120
9.8

Frank Foster House has a Review Score of 9.8 (9.781) out of 10, based on 48 reviews in the last 2 years. Over all time Frank Foster House has 141 reviews.

Overall Experience

  • 120
  • 19
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141
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Review from Christine C (Friend of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the Frank Foster care home today. I am so impressed with the gardens and the outside areas. Awash with colour and fragrance. Beautiful displays of hanging baskets and colourful garden plants. The home is immaculately kept and the feeling of tranquillity and calm greets you as you walk through
the entrance door. I walked out into the communal garden area where some of the residents were enjoying the sun. It was a pleasure to see.

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Review from Brenda T (Daughter of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of Frank Foster for 14 years and in all that time she was treated with utmost care and respect.

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Review from John D (Son of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the home was excellent. The staff couldn't do anything more for my mum. Highly recommended.

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Review from P N (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in the home two weeks but so far every experience has been positive in comparison to other homes. Frank Foster House is so well organised. The senior staff could not be better. I feel confident my mother is in the hands of skilled professionals.

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Review from Rebecca B (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Frank Foster House for respite care in February 2018. I was very pleased with the care from the staff, the cleanliness of the home and the activities arranged for her.

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Review from Carol G (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well run; they are organised and always know about the residents concerned.
They have a high level of staff retention which is great as the residents know the staff well.
The staff are well trained and know what they can do or what they need to refer to someone else; they are extremely
hard working but also very kind and respectful.
There are many activities which keep the residents entertained and there are many events throughout the year.
As a relative, I also feel well informed and they have always consulted me if needed with regards to health issues.


Overall, I have been very pleased with the care and support my mum has received whilst living there for the last few years.

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Review from Louise M (Daughter of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home where the residents are treated with respect at all times. The building is maintained to an exceptionally high standard and the rooms are well decorated and appointed with flat screen Freeview tv and ensuite toilet and washbasin. The staff are friendly and welcoming and are
happy to show you around without prior notice. It is on the expensive side but then again you get what you pay for. All in all a fantastic care home.

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Review from Jane J (Daughter of Resident) published on 6 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently joined Frank Foster House and the staff have worked hard to get her to settle in her new surroundings.

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Review from James B (Son of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Frank Foster House have looked after my father for the last 3 years. The home is extremely clean, the staff go far beyond their job description to make all the residents happy and cared for.


The manager made us feel so confident that our father was in the best place.
We will continue to support

the home in any way. We have already recommended it to various people.

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Review from Robert P (Son of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run care home with friendly and helpful staff.
I was very pleased with the care given to my mother and step-father.

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Review from Julie M (Granddaughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan loved being at Frank Foster. The staff here were very thoughtful and caring.
I can't thank you enough and thanks for all you did for her.
Thanks again.

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Review from Janet W (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely friendly, hard working and they treated my father with respect and dignity.

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Review from Peter T (Son of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the Frank Foster Home since April 2017.


It is in a beautiful setting with many bedrooms overlooking Theydon Bois Village Green.


During her time here she has only been shown the greatest kindness, care and love from all the staff.


The Home is clean, well organised

and resourced, there is an ethos of staff and families working together which in turn produces a happy and relaxed atmosphere.
There is a good programme of activities for all the residents coupled with a thoughtful daily routine.
My mother feels safe in the home and is now less anxious mainly because the staff have taken time to get to know and understand her.
Recent refurbishment work has further enhanced the home's environment.


I would recommend The Frank Foster Home without hesitation.

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Review from Alan J (Husband of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Frank Foster House, based on other experiences, to be an exceptional care home. The Management have an open door policy, not just a statement, but applied as part of their code of practice.


Staff at all levels are totally committed, to the residents, and ensuring their needs are met, dignity

upheld. Maintaining the comfort, and quality of life for each resident, as seen, is given priority.
From observations, and experience, staff work very well as a team, and as required, confident to function on their own.

Visitors are always welcome, with facilities, residents and visitors can enjoy together outside of the bedroom.
A very special atmosphere exists within Frank Foster House, complimented by the design, layout and decor.

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Review from Gill S (Daughter of Resident) published on 29 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew as soon as I first visited, whilst looking for residential care for my mum, that this was the 'right place'. Staff are genuinely caring and patient and put residents first (eg: ensuring they were assisted whilst we were visiting) and I felt this was important.


The home is clean, food of

a high standard and the caring ethos from Manager to helpers second to none.
Residents are treated with dignity and respect and a lot of thought goes into recreational activities for them. I understand that since mum died there have been further facilities/ideas to improve resident's lives within the home. Outside trips/visits are occasionally available with staff. Safety and security is a high consideration and visitors encouraged to maintain this.
I would not hesitate to recommend Frank Foster House to others and cannot thank the staff enough for everything they did for mum whilst she was there.

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Review from Ruth D (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Frank Foster House for 18 months. She was extremely happy there and always classed it as "home". The carers met her every need both physically and emotionally and often went the extra mile. I cannot speak highly enough of all at Frank Foster House who made the final months of my mother's
life very happy.
Thank you all from her family.

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Review from Bernice E (Friend of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend, a resident at Frank Foster. I have been so impressed with the care and attention the staff give to the residents at the home I felt moved to say so.
They show they really care about the residents and with great patience go about their day to day tasks with a smile on their faces.
They
are a credit to service provided. Well done also to those behind the scenes too.

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Review from Mary T (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been looking after my mother for five years at home but when it got too much for me I looked into care homes.
It was a very difficult time but Frank Foster House was so impressive the management and staff were fantastic, very understanding and kind. I've been so happy with this home as has my
mother can't fault it.

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Review from Diane S (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in this home for five years until her recent death.
All the staff were professional and caring and know all the residents by name. Lots of activities are organised and residents are encouraged to participate. The home has recently been completely refurbished and all rooms are
first class. The staff are very attentive to anyone needing special help and nothing seems to much trouble. The manager is a very warm person and has a special bond with the staff and residents.

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Review from A C (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and well looked after here. The staff are extremely good and are always very caring towards residents, rooms, food and activities are very good.
Home is very clean and is decorated appropriately for more mature people i.e areas to stimulate memories. Particularly liked a script on
the wall in the entrance which was about family being patient with elderly family members. Management is always ready to discuss any concerns and will advise you of any of their concerns.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Frank Foster House is calculated as follows: ( (469 Excellents x 5) + (65 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 561 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (12)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager

Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Ade

Ade

Job Title: Deputy Manager

Joined: 2024

Hi my name is Ade
i worked in both nursing and residential homes across the health and care sectors in the UK.
He started his career in health and care sector as a Care Assistant in the dementia unit of a nursing home and has worked through the ranks across several care homes including HC-One, Runwood and Sanders Senior Living Homes.


He currently works as the Deputy Manager at Frank Foster House supporting the residents to live their best lives in old age and the staff to ensure quality and kind care is being given to the residents in our care. He has good experience working with and managing people and has his level 5 Diploma in Health and Social Care Management and alongside other professional degrees in Engineering and Quality, Health, and Safety.

Manel

Manel

Job Title: Lifestyle Coordinator

Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Dilip

Dilip

Job Title: Lifestyle Coordinator

Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House

Rasa

Rasa

Job Title: Care team leader

Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

Misbah

Misbah

Job Title: Dementia champion

Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.

Loreta

Loreta

Job Title: Head of Housekeeper

Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial

Arial

Job Title: Chef

Joined: 2025

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.


Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Maddie

Maddie

Job Title: Resident ambassador

Joined: 2023

Meet Maddie – Our Resident Ambassador!


Hi, my name is Maddie, and I’m proud to be the Resident Ambassador here at Frank Foster House.


I’ve been living at Frank Foster since 2023, and I absolutely love it here. Being an ambassador gives me the chance to welcome new residents, share my experiences, and help make everyone feel at home.


I really enjoy my role, and I’m always happy to lend a helping hand or have a friendly chat!

Subashi

Subashi

Job Title: Admin

Joined: 2012

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.


Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.


She shared that she is passionate about caring for olde

Eunice

Eunice

Job Title: Care team leader

Joined: 2024

My name is Eunice, and I am originally from Kenya. I have a daughter, and my professional background is in accounting back home. I have been working at Frank Foster House for over a year, and during this time, I have become both a Dementia Champion and the home’s Prosper Champion and Nutrition Champion.


I am passionate about caring for older people and making a positive difference in their lives. Outside of work, I enjoy reading and writing, which helps me to continue learning and growing.

Saba

Saba

Job Title: Lifestyle Coordinator

Joined: 2024

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

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