Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
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9.8 151 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.
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Care Provided by Frank Foster House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1500
  • Self-Funded Residential Dementia Care: £1308 – £1500
  • RESPITE Self-Funded Residential Care: £1408 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1408 – £1600

These prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements.

Contact Frank Foster House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Frank Foster House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nicolas Kee Mew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Frank Foster House Reviews (151)

9.8

Frank Foster House has a Review Score of 9.8 (9.796) out of 10, based on 45 reviews in the last 2 years.
Over all time Frank Foster House has 151 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Frank Foster House
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Total of 151, showing 101-120
Review from Ann B (Niece of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt was cared for at Frank Foster House for just over two years. Her care was excellent and every effort was made to ensure that her stay was a happy one. She has now moved on to a nursing home for more advanced care.
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Review from C N (Niece of Resident) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This residential home is lovely. The staff are very friendly and helpful. The manager is welcoming, helpful and makes you feel valued.
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Review from Lorraine C (Niece of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A spacious building and I loved the writings and entertainment on the walls. A nicely laid put patio area and friendly staff.
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Review from Linda K (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we visited, which would have been unannounced, the home was clean, warm and calm. The staff were always helpful and caring and I was very confident that my Mum was being well cared for. The home was in an excellent location to take my Mum for a walk in her wheelchair and it was easy to park
at the home. Security was good as you couldn't get in or out without the passcode.
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Review from Heather S (Daughter of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident here for the past three and a half years. She died last week having received very good end of life care.
The home is well managed and all staff, from domestic staff to management have been friendly and welcoming, with a smile regardless of the pressures they are under.
The
open door policy of the manager sets the tone for the staff to be responsive and helpful to any query or issue we wished to discuss.
All staff showed my mother and us as a family, care, empathy and compassion.
The carers, strive to give and maintain an individualised plan of care within their resources. If she wished to have a lie-in and late breakfast, then that was facilitated. Also when she refused to go to bed, she was facilitated sitting in a chair in a safe place.
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Review from Paula S (Daughter of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother is being cared for by an amazing team of staff at Frank Foster House who truly understand the necessity for dignity and respect. Nothing has been too much trouble for them. I am informed when my Mother sees a doctor, eats less than usual or feels overly anxious which allows me to make appropriate,
adjustments to her care package. Mum's carers are very special people and deserve the best we can afford them, which is why I chose Frank Foster House. The building is warm and cosy and the staff are always welcoming. I trust them to make positive decisions in my absence and put my Mum’s best interests first. I can highly recommend this Care Home as they really do seem to “care”.
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Review from Jackie S (Daughter of Resident) published on 4 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother was in Frank Foster for about eight years (Passed Nov 2018). My family and I were happy to leave our Mother in the care of Frank Foster workers.
The last months especially were made very comfortable for Mum, and the workers were really great with Mum and all her family.
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Review from Michael S (Son of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and friendliness of the staff has been amazing.
The transformation of rooms, decoration and cleanliness of Frank Foster's home in Theydon has helped us as a family knowing our mother has had quality care and attention in her 20 years there and in her final days, was a calm and dignified end.
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Review from Ann O (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Frank Foster House since the beginning of September and the change in her since then has been amazing. She went in very depressed after having been extremely poorly earlier in the year, with little appetite and unsteady. Since then she is a changed person, back to having her
old spark for life and with a hearty appetite. All the staff and carers, without exception, are extremely kind, caring and have a sincere wish to ensure that the residents are happy and safe. Mum takes part in as many activities as she can, goes out for lunches and visits which is wonderful and something that, at the age of 92, I did not think I would ever see her do again. Her room is lovely and bright and clean and the food, as she says, is absolutely great. It is priceless to see her so happy again and I cannot thank the Managers, Staff and Carers enough. I would truly recommend anyone to Frank Foster House in a heartbeat.
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Review from Susan Q (Cousin of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was here for just over 3 years and in that time he was cared for by a wonderful team of people and was treated like family so much care for all residents would highly recommend.
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Review from Christine C (Friend of Resident) published on 17 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited the Frank Foster care home today. I am so impressed with the gardens and the outside areas. Awash with colour and fragrance. Beautiful displays of hanging baskets and colourful garden plants. The home is immaculately kept and the feeling of tranquillity and calm greets you as you walk through
the entrance door. I walked out into the communal garden area where some of the residents were enjoying the sun. It was a pleasure to see.
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Review from Brenda T (Daughter of Resident) published on 18 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident of Frank Foster for 14 years and in all that time she was treated with utmost care and respect.
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Review from John D (Son of Resident) published on 6 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by the home was excellent. The staff couldn't do anything more for my mum. Highly recommended.
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Review from P N (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been in the home two weeks but so far every experience has been positive in comparison to other homes. Frank Foster House is so well organised. The senior staff could not be better. I feel confident my mother is in the hands of skilled professionals.
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Review from Rebecca B (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Frank Foster House for respite care in February 2018. I was very pleased with the care from the staff, the cleanliness of the home and the activities arranged for her.
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Review from Carol G (Daughter of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is well run; they are organised and always know about the residents concerned.
They have a high level of staff retention which is great as the residents know the staff well.
The staff are well trained and know what they can do or what they need to refer to someone else; they are extremely
hard working but also very kind and respectful.
There are many activities which keep the residents entertained and there are many events throughout the year.
As a relative, I also feel well informed and they have always consulted me if needed with regards to health issues.


Overall, I have been very pleased with the care and support my mum has received whilst living there for the last few years.

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Review from Louise M (Daughter of Resident) published on 27 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home where the residents are treated with respect at all times. The building is maintained to an exceptionally high standard and the rooms are well decorated and appointed with flat screen Freeview tv and ensuite toilet and washbasin. The staff are friendly and welcoming and are
happy to show you around without prior notice. It is on the expensive side but then again you get what you pay for. All in all a fantastic care home.
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Review from Jane J (Daughter of Resident) published on 6 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently joined Frank Foster House and the staff have worked hard to get her to settle in her new surroundings.
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Review from James B (Son of Resident) published on 30 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Frank Foster House have looked after my father for the last 3 years. The home is extremely clean, the staff go far beyond their job description to make all the residents happy and cared for.


The manager made us feel so confident that our father was in the best place.
We will continue to support

the home in any way. We have already recommended it to various people.
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Review from Robert P (Son of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run care home with friendly and helpful staff.
I was very pleased with the care given to my mother and step-father.
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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Frank Foster House is calculated as follows: ( (450 Excellents x 5) + (54 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 529 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (12)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Manel

Manel

Job Title: Lifestyle Coordinator Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Dilip

Dilip

Job Title: Lifestyle Coordinator Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House

Rasa

Rasa

Job Title: Care team leader Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

Misbah

Misbah

Job Title: Dementia champion Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.

Loreta

Loreta

Job Title: Head of Housekeeper Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial

Arial

Job Title: Chef Joined: 2025

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.


Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Maddie

Maddie

Job Title: Resident ambassador Joined: 2023

Meet Maddie – Our Resident Ambassador!


Hi, my name is Maddie, and I’m proud to be the Resident Ambassador here at Frank Foster House.


I’ve been living at Frank Foster since 2023, and I absolutely love it here. Being an ambassador gives me the chance to welcome new residents, share my experiences, and help make everyone feel at home.


I really enjoy my role, and I’m always happy to lend a helping hand or have a friendly chat!

Subashi

Subashi

Job Title: Admin Joined: 2012

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.


Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.


She shared that she is passionate about caring for olde

Eunice

Eunice

Job Title: Care team leader Joined: 2024

My name is Eunice, and I am originally from Kenya. I have a daughter, and my professional background is in accounting back home. I have been working at Frank Foster House for over a year, and during this time, I have become both a Dementia Champion and the home’s Prosper Champion and Nutrition Champion.


I am passionate about caring for older people and making a positive difference in their lives. Outside of work, I enjoy reading and writing, which helps me to continue learning and growing.

Saba

Saba

Job Title: Lifestyle Coordinator Joined: 2024

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

Giedre

Giedre

Job Title: Care team leader Joined: 2012

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.


I began my journey here 12 years ago as a Kitchen Assistant, and over the years, I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practices in dementia care.


I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

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