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Frank Foster House

Loughton Lane, Theydon Bois, Epping, Essex CM16 7LD
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I wish to thank all the staff from my heart at the home for the care for my fatherRobert I(Resident / Service User)
Frank Foster House, Epping
Frank Foster House, Epping
Frank Foster House, Epping

Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for...  

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Care Provided by Frank Foster House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,650

Contact Frank Foster House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicolas Kee Mew (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Frank Foster House Reviews (160)

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9.9

Frank Foster House has a Review Score of 9.9 (9.872) out of 10, based on 38 reviews in the last 2 years. Over all time Frank Foster House has 160 reviews.

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Review from Brenda T (Daughter of Resident) published on 18 May 2018 Submitted via Website
Overall Experience

My mother was a resident of Frank Foster for 14 years and in all that time she was treated with utmost care and respect.

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Review from John D (Son of Resident) published on 6 April 2018 Submitted via Website
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The care provided by the home was excellent. The staff couldn't do anything more for my mum. Highly recommended.

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Review from P N (Son of Resident) published on 4 April 2018 Submitted via Review Postal Card
Overall Experience

My mother has only been in the home two weeks but so far every experience has been positive in comparison to other homes. Frank Foster House is so well organised. The senior staff could not be better. I feel confident my mother is in the hands of skilled professionals.

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Review from Rebecca B (Daughter of Resident) published on 15 March 2018 Submitted via Review Postal Card
Overall Experience

My mother went to Frank Foster House for respite care in February 2018. I was very pleased with the care from the staff, the cleanliness of the home and the activities arranged for her.

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Review from Carol G (Daughter of Resident) published on 14 March 2018 Submitted via Website
Overall Experience
The home is well run; they are organised and always know about the residents concerned.
They have a high level of staff retention which is great as the residents know the staff well.
The staff are well trained and know what they can do or what they need to refer to someone else; they are extremely hard working but also very kind and respectful.
There are many activities which keep the residents entertained and there are many events throughout the year.

As a relative, I also feel well informed and they have always consulted me if needed with regards to health issues.

Overall, I have been very pleased with the care and support my mum has received whilst living there for the last few years.

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Review from Louise M (Daughter of Resident) published on 27 February 2018 Submitted via Website
Overall Experience

This is a lovely care home where the residents are treated with respect at all times. The building is maintained to an exceptionally high standard and the rooms are well decorated and appointed with flat screen Freeview tv and ensuite toilet and washbasin. The staff are friendly and welcoming and are happy to show you around without prior notice. It is on the expensive side but then again you get what you pay for. All in all a fantastic care home.

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Review from Jane J (Daughter of Resident) published on 6 February 2018 Submitted via Website
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My mother has recently joined Frank Foster House and the staff have worked hard to get her to settle in her new surroundings.

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Review from James B (Son of Resident) published on 30 January 2018 Submitted via Website
Overall Experience

Frank Foster House have looked after my father for the last 3 years. The home is extremely clean, the staff go far beyond their job description to make all the residents happy and cared for.

The manager made us feel so confident that our father was in the best place.

We will continue to support the home in any way. We have already recommended it to various people.

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Review from Robert P (Son of Resident) published on 17 January 2018 Submitted via Review Postal Card
Overall Experience
A very well run care home with friendly and helpful staff.

I was very pleased with the care given to my mother and step-father.

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Review from Julie M (Granddaughter of Resident) published on 17 January 2018 Submitted via Review Postal Card
Overall Experience
My nan loved being at Frank Foster. The staff here were very thoughtful and caring.
I can't thank you enough and thanks for all you did for her.

Thanks again.

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Review from Janet W (Daughter of Resident) published on 16 January 2018 Submitted via Review Postal Card
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The staff were extremely friendly, hard working and they treated my father with respect and dignity.

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Review from Peter T (Son of Resident) published on 16 January 2018 Submitted via Website
Overall Experience

My mother has been a resident of the Frank Foster Home since April 2017.

It is in a beautiful setting with many bedrooms overlooking Theydon Bois Village Green.

During her time here she has only been shown the greatest kindness, care and love from all the staff.

The Home is clean, well organised and resourced, there is an ethos of staff and families working together which in turn produces a happy and relaxed atmosphere.
There is a good programme of activities for all the residents coupled with a thoughtful daily routine.
My mother feels safe in the home and is now less anxious mainly because the staff have taken time to get to know and understand her.

Recent refurbishment work has further enhanced the home's environment.

I would recommend The Frank Foster Home without hesitation.

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Review from Alan J (Husband of Resident) published on 11 January 2018 Submitted via Website
Overall Experience

I found Frank Foster House, based on other experiences, to be an exceptional care home. The Management have an open door policy, not just a statement, but applied as part of their code of practice.

Staff at all levels are totally committed, to the residents, and ensuring their needs are met, dignity upheld. Maintaining the comfort, and quality of life for each resident, as seen, is given priority.
From observations, and experience, staff work very well as a team, and as required, confident to function on their own.
Visitors are always welcome, with facilities, residents and visitors can enjoy together outside of the bedroom.

A very special atmosphere exists within Frank Foster House, complimented by the design, layout and decor.

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Review from Gill S (Daughter of Resident) published on 29 December 2017 Submitted via Website
Overall Experience

I knew as soon as I first visited, whilst looking for residential care for my mum, that this was the 'right place'. Staff are genuinely caring and patient and put residents first (eg: ensuring they were assisted whilst we were visiting) and I felt this was important.

The home is clean, food of a high standard and the caring ethos from Manager to helpers second to none.
Residents are treated with dignity and respect and a lot of thought goes into recreational activities for them. I understand that since mum died there have been further facilities/ideas to improve resident's lives within the home. Outside trips/visits are occasionally available with staff. Safety and security is a high consideration and visitors encouraged to maintain this.

I would not hesitate to recommend Frank Foster House to others and cannot thank the staff enough for everything they did for mum whilst she was there.

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Review from Ruth D (Daughter of Resident) published on 21 December 2017 Submitted via Review Postal Card
Overall Experience
My mother lived at Frank Foster House for 18 months. She was extremely happy there and always classed it as "home". The carers met her every need both physically and emotionally and often went the extra mile. I cannot speak highly enough of all at Frank Foster House who made the final months of my mother's life very happy.

Thank you all from her family.

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Review from Bernice E (Friend of Resident) published on 18 December 2017 Submitted via Website
Overall Experience
I visit my friend, a resident at Frank Foster. I have been so impressed with the care and attention the staff give to the residents at the home I felt moved to say so.
They show they really care about the residents and with great patience go about their day to day tasks with a smile on their faces.

They are a credit to service provided. Well done also to those behind the scenes too.

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Review from Mary T (Daughter of Resident) published on 6 December 2017 Submitted via Review Postal Card
Overall Experience
I had been looking after my mother for five years at home but when it got too much for me I looked into care homes.

It was a very difficult time but Frank Foster House was so impressive the management and staff were fantastic, very understanding and kind. I've been so happy with this home as has my mother can't fault it.

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Review from Diane S (Daughter of Resident) published on 28 November 2017 Submitted via Review Postal Card
Overall Experience
My mother was a resident in this home for five years until her recent death.

All the staff were professional and caring and know all the residents by name. Lots of activities are organised and residents are encouraged to participate. The home has recently been completely refurbished and all rooms are first class. The staff are very attentive to anyone needing special help and nothing seems to much trouble. The manager is a very warm person and has a special bond with the staff and residents.

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Review from A C (Daughter of Resident) published on 25 September 2017 Submitted via Review Postal Card
Overall Experience
My mother is happy and well looked after here. The staff are extremely good and are always very caring towards residents, rooms, food and activities are very good.

Home is very clean and is decorated appropriately for more mature people i.e areas to stimulate memories. Particularly liked a script on the wall in the entrance which was about family being patient with elderly family members. Management is always ready to discuss any concerns and will advise you of any of their concerns.

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Review from Anita A (Daughter of Resident) published on 1 September 2017 Submitted via Website
Overall Experience

my mum went into Frank Foster House nearly a year ago and I was not sure what to expect as she forgets so much but the staff and management here have been excellent, they all know her name and all give her a hug. There is always an activity going on from sing-alongs to trips out, their meals always look great and mum has put some weight back on that she had lost when she was at home. All in all, I am so pleased my husband and I choose this home for my mum. COULD NOT FIND BETTER. EXCELLENT!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 April 2023
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (108) & Events (0)

News
  • 03 Sep 2026

    The team at Frank Foster House, part of the Runwood Homes group, is celebrating after being named a finalist for the Prosper Champion of the Year Award at the prestigious...

  • 02 Sep 2026

    Frank Foster House, part of the Runwood Homes group, was filled with music and celebration as residents and colleagues came together to celebrate Onam and Raksha Bandhan, while recognising the...

  • 07 Aug 2026

    Residents, families, and team members at Frank Foster House care home, part of the Runwood Homes group, came together to celebrate South Indian Heritage Month. The special celebration gave residents...

Upcoming Events

There are no upcoming events for Frank Foster House.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Frank Foster House.

Meet the Team (11)

Nicolas Kee Mew
Nicolas Kee MewJob Title Home ManagerJoined 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.

In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.

I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Manel
Manel Job Title Lifestyle CoordinatorJoined 2024

Hi welcome to Frank Foster House

I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.

As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.

Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Dilip
Dilip Job Title Kitchen AssistantJoined 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity, enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies so that no one is left out. My hobbies include exercise, cycling, travel and socialising.

I am a nutrition champion at Frank Foster House

Rasa
Rasa Job Title Care team leaderJoined 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

Misbah
Misbah Job Title Dementia championJoined 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.

I love my job at Frank Foster House.

Loreta
Loreta Job Title Head of HousekeeperJoined 2009
Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.

I enjoy my work and also passionate about the residents.

Arial
Arial Job Title ChefJoined 2025

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.

Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Subashi
Subashi Job Title AdminJoined 2012

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.

Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.

She shared that she is passionate about caring for olde

Saba
Saba Job Title Lifestyle CoordinatorJoined 2024

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

Giedre
Giedre Job Title Care team leaderJoined 2012

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.

I began my journey here 12 years ago as a Kitchen Assistant, and over the years, I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practices in dementia care.

I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

Sijin
Sijin Job Title Deputy ManagerJoined 2026

"I am thrilled to join the supportive team here at Frank Foster. With 18 years of experience in UK social care—starting my journey as a carer and progressing to Registered Manager—I bring a deep-rooted passion for residential and dementia care. My career has been defined by a commitment to excellence; I was honoured to be named 'Carer of the Year' early in my journey and was later invited to meet the Prime Minister in recognition of my service during the COVID-19 pandemic. I look forward to sharing my expertise and collaborating with this great community to provide the highest standard of care."

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