Frank Foster House

Loughton Lane, Theydon Bois, Epping CM16 7LD
Review Us
9.8 145 Reviews
  • Frank Foster House, Epping
Nestled in the leafy village of Theydon Bois, Frank Foster House offers a magical world within its walls. Sensory items on the walls, to touch, to listen to, to see. The sea life scene on the first floor is exquisite.

In addition, Frank Foster have created a 21st Century room with a computer for internet surfing and emails together with the Wii games. In great contrast is the small Chapel for tranquillity and religious wishes.

Activities are always available whether crafts, painting, games a stay at Frank Foster is always pleasurable and entertaining.

Frank Foster House was rated 'Outstanding' by the CQC following an inspection in March 2018.
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Care Provided by Frank Foster House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1308 – £1697
  • Self-Funded Residential Dementia Care: £1308 – £1697
  • RESPITE Self-Funded Residential Care: £1408 – £1797
  • RESPITE Self-Funded Residential Dementia Care: £1408 – £1797

These prices are only a guideline, please contact Frank Foster House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nicolas Kee Mew (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (9)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Frank Foster House Reviews (145)

9.8

Frank Foster House has a Review Score of 9.8 (9.766) out of 10, based on 48 reviews in the last 2 years.
Over all time Frank Foster House has 145 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Frank Foster House
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Total of 145, showing 121-140
Review from Bernice E (Friend of Resident) published on 18 December 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit my friend, a resident at Frank Foster. I have been so impressed with the care and attention the staff give to the residents at the home I felt moved to say so.
They show they really care about the residents and with great patience go about their day to day tasks with a smile on their faces.
They
are a credit to service provided. Well done also to those behind the scenes too.
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Review from Mary T (Daughter of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had been looking after my mother for five years at home but when it got too much for me I looked into care homes.
It was a very difficult time but Frank Foster House was so impressive the management and staff were fantastic, very understanding and kind. I've been so happy with this home as has my
mother can't fault it.
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Review from Diane S (Daughter of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in this home for five years until her recent death.
All the staff were professional and caring and know all the residents by name. Lots of activities are organised and residents are encouraged to participate. The home has recently been completely refurbished and all rooms are
first class. The staff are very attentive to anyone needing special help and nothing seems to much trouble. The manager is a very warm person and has a special bond with the staff and residents.
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Review from A C (Daughter of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy and well looked after here. The staff are extremely good and are always very caring towards residents, rooms, food and activities are very good.
Home is very clean and is decorated appropriately for more mature people i.e areas to stimulate memories. Particularly liked a script on
the wall in the entrance which was about family being patient with elderly family members. Management is always ready to discuss any concerns and will advise you of any of their concerns.
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Review from Anita A (Daughter of Resident) published on 1 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
my mum went into Frank Foster House nearly a year ago and I was not sure what to expect as she forgets so much but the staff and management here have been excellent, they all know her name and all give her a hug. There is always an activity going on from sing-alongs to trips out, their meals always
look great and mum has put some weight back on that she had lost when she was at home. All in all, I am so pleased my husband and I choose this home for my mum. COULD NOT FIND BETTER. EXCELLENT!
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Review from Georgina B (Wife of Resident) published on 11 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for 3 years now. When he was first admitted he was very agile and capable, he was catered for with the activity club. Due to illness, he is bedbound, but all his needs are completely fulfilled.
Fantastic residential home. 100% recommend.
From the care home manager through
to health care assistants, laundry lady and all the staff.
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Review from Cliff T (Son of Resident) published on 8 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is a friendly and homely place and doesn't have the clinical coldness of some residential care homes I have seen.
The staff are always helpful and accommodating. The building has just been redecorated and is always clean and tidy.
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Review from Doris C (Wife of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the staff enough at the Frank Foster Home enough. Nothing was too much trouble for them. My husband always looked his best when I went to visit him, and the staff didn't know when I was visiting.
Thank you to everyone from me.
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Review from Colin P (Son of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was wonderfully well looked after during her time at Frank Foster. The staff were caring, professional and supportive to the family throughout my mums final months. I cannot speak highly enough of the staff. Thank you to them.
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Review from Janis PJ (Daughter of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum went to Frank Foster, she has been so well looked after. All the staff are professional and caring. I was worried about her going into a home, but they always put my mind at ease. There are lots of little things that were looked after, they got to know her ways and her routines. I know she
was a little difficult to look after since having dementia, but they more than rose to the task. Thank you.
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Review from Dawn A (Daughter of Resident) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent friendly and compassionate care while a resident at Frank Foster House. During her last few days, while mum's family sat with her, staff were so kind to us all offering tea, coffee and biscuits and sandwiches during the long day and hugs and support. I would not hesitate in
recommending this care home to other families looking for a place for their loved one. Thank you.
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Review from Jeanne R (Daughter-in-law of Resident) published on 9 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law is being cared for in a dignified manner, she has put weight on and seems happy. The facilities are great and her room is lovely. The food is delicious.
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Review from Julie H (Daughter of Resident) published on 19 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I found out that Dad had to go into a care home, I was upset and very anxious about finding the right one. I can honestly say that as soon as I entered this home, I felt at ease straight away. Dad has been a resident for just over three months now and has settled in nicely. The staff and management
are so friendly and cannot do enough for you. Communication is very good and the care is brilliant. I know Dad enjoys the activities and it's good that I can join in too. As a family, we only wanted the very best for our lovely Dad and we have certainly found it with Frank Foster House.
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Review from Sue V (Daughter of Resident) published on 12 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in the Frank Foster House since June 2016. He took a while to settle but now seems happier than he has for a long time. The staff are wonderful, helpful and kind. Any worries or concerns that we have had have been dealt with speedily and considerately. The twice daily activities provided
for residents are second to none and ensure that their mental and physical capabilities are regularly challenged. It is so refreshing to visit a home where everyone is valued, staff and residents alike and where real care is shown by all. It was a huge decision to place my dad in a care home and we were very worried about it, but we definitely made the right decision to put him in the caring hands of Frank Foster House.
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Review from Penny C (Daughter-in-law of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Frank foster House is always clean, no bad smelling areas and in good condition. We visited at all times of the day. My Mother-in-Law is happy and loves the activities. She is always clean, appropriately dressed and looks in good health. We noticed too, that drinks are always being offered which is
important as elderly folk do not drink enough.
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Review from Maria C (Daughter of Resident) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in the Frank Foster House Care Home for 16 months and the care she received was exemplary. The carers were so kind and patient, nothing was too much trouble. The food could possibly have been more imaginative and the home could have provided ramps between the room where necessary. They
have been requested many times. However, the care she received even made up for this.
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Review from J T (Niece of Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, facilities are very good, the manager is outstanding, the day was very good (came for street party).
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Review from Debbie S (Friend of Resident) published on 25 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a day, all the staff were very friendly and welcoming, the food was very good. All the facilities were very good and the management was the best I had seen. Had a great day.
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Review from Susan B (Wife of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Frank Foster Home organised a street party for all residents and families for the Queens 90th Birthday. The manager, staff and carers worked extremely hard making it a spectacular occasion. Tables were set up early in the morning and beautifully decorated fir for the Queen. The chef made a magnificent
cake, the residents and friends enjoyed a barbecue and entertainment with the singer. The local traders contributed generously and everyone had a memorable day.
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Review from Michael Y (Son of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past two months our father has been cared for by the home is an exemplary fashion. We have been extremely impressed by the quality of care provided and the conduct of all staff members. Consequently we have experienced peace of mind in re3lation to our fathers health and wellbeing at all times.
we would unreservedly recommend this home to friends and family. Thank you.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Frank Foster House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Frank Foster House is calculated as follows: ( (462 Excellents x 5) + (74 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 563 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Frank Foster House is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (12)

Nicolas

Nicolas Kee Mew

Job Title: Home Manager Joined: 2024

I am originally from Mauritius and I started my career in Social Care at Frank Foster House in 2006 as a housekeeper. I left Runwood to become a manager of some successful care homes that were rated outstanding and decided to come back as the manager.


In 2017, I won the National Dementia Care Award for Inspiring Leader and also in 2021, I received a British Citizen Award for volunteering work in the community.


I am very proud to be part of the Frank Foster House Family, and I was amazed at the incredible support I have received from my colleagues, residents, and relatives. I enjoy seeing the residents happy and well looked after, and I am proud to be able to lead the team in reaching an excellent standard of care.

Manel

Manel

Job Title: Lifestyle Coordinator Joined: 2024

Hi welcome to Frank Foster House


I was a carer at one of the other Runwood Homes care home since 2020 and i asked for a transfer to Frank Foster House.


As a Filipina, I love to sing and enjoy entertaining the residents, which brings me a lot of joy. What I love most about my job is making the residents happy—it truly makes my day. In my spare time, I focus on resting and recharging so I can always bring my best to work.


Building relationships with residents and their families is incredibly rewarding. I take pride in being part of a team that promotes dignity and quality of life for those we serve. The challenges of the role keep me engaged and motivated, and I am grateful for the chance to contribute to such a vital community.

Dilip

Dilip

Job Title: Lifestyle Coordinator Joined: 2024

I encourage meaningful activities whilst maintaining independence, choice and dignity enabling residents to live as full and active a life as possible. Activities are tailored to each individual’s interests and hobbies
so that no one is left out. My hobbies include exercise, cycling, travel and socialising.


I am a nutrition champion at Frank Foster House

Rasa

Rasa

Job Title: Care team leader Joined: 2004

Hi, my name is Rasa and I am the care team leader at Frank Foster House. I started as a carer and became a Care team leader. I love my job as a care team leader.

Misbah

Misbah

Job Title: Dementia champion Joined: 2022

My name is Misbah and I am the dementia Champion at Frank Foster House.


I love my job at Frank Foster House.

Loreta

Loreta

Job Title: Head of Housekeeper Joined: 2009

Hello my name is Loreta and i am the head of housekeeper of Frank Foster House.
I have a team of 8 domestic.
I enjoy my work and also passionate about the residents.

Arial

Arial

Job Title: Chef Joined: 2025

Arial brings with him over 20 years of experience, primarily working in care homes. Originally from the Philippines, he has a strong passion for cooking—especially when it comes to preparing nutritious and delicious meals for older people.


Outside the kitchen, Arial is an animal lover and has a beloved dog. He’s excited to be part of the team and looks forward to getting to know everyone

Maddie

Maddie

Job Title: Resident ambassador Joined: 2023

Meet Maddie – Our Resident Ambassador!


Hi, my name is Maddie, and I’m proud to be the Resident Ambassador here at Frank Foster House.


I’ve been living at Frank Foster since 2023, and I absolutely love it here. Being an ambassador gives me the chance to welcome new residents, share my experiences, and help make everyone feel at home.


I really enjoy my role, and I’m always happy to lend a helping hand or have a friendly chat!

Subashi

Subashi

Job Title: Admin Joined: 2012

Meet Subashi, who has been a valued member of the Frank Foster House team for 13 years. She began her journey with us as a carer and has continued to grow and contribute with dedication and compassion.


Subashi is a proud mum of two daughters and was highly commended at the Great British Care Awards 2024 in the Ancillary Worker category — a wonderful recognition of her hard work and commitment.


She shared that she is passionate about caring for olde

Eunice

Eunice

Job Title: Care team leader Joined: 2024

My name is Eunice, and I am originally from Kenya. I have a daughter, and my professional background is in accounting back home. I have been working at Frank Foster House for over a year, and during this time, I have become both a Dementia Champion and the home’s Prosper Champion and Nutrition Champion.


I am passionate about caring for older people and making a positive difference in their lives. Outside of work, I enjoy reading and writing, which helps me to continue learning and growing.

Saba

Saba

Job Title: Lifestyle Coordinator Joined: 2024

Saba is a compassionate Activity Coordinator with a passion for art and creativity, using painting, crafts, music, and reminiscence to brighten residents’ lives. With over two years of experience in UK care homes, she designs and delivers engaging, dementia-friendly activities that inspire joy, spark meaningful memories, and encourage self-expression. Her goal is to ensure each resident feels valued, connected, and truly at home.

Giedre

Giedre

Job Title: Care team leader Joined: 2012

My name is Giedre, and I am the Care Team Leader and Dementia Champion at Frank Foster House.


I began my journey here 12 years ago as a Kitchen Assistant, and over the years, I have been fortunate to grow within the team and develop my career in care. Today, I am proud to lead and support our care team while also championing best practices in dementia care.


I am deeply passionate about working with the elderly, and I find great purpose in making a positive difference to the lives of our residents. Frank Foster House is a very special place to me, and I am proud to be part of such a dedicated and caring team.

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