The Haven, Colchester, Essex
The Haven, Colchester, Essex
The Haven, Colchester, Essex

The Haven is a registered care home that aims to provide a high standard of care to residents, whilst encouraging them to live as independently as possible by receiving care & support consistent with their needs. It is a specially designed and built care home for the elderly.

The Haven is set in approximately one acre of secluded land and is 5 minutes drive from Colchester town centre. Local amenities include bus stop directly outside, two small local shops and a church; pub and restaurants within walking distance.

The home also has 2 lounges and a dining room, with attractive views of the garden area. The grounds within which The Haven is located can be easily accessed and residents are able to make use of this beautiful area. Seating areas and patio are present to assist clients with poor mobility, enabling all residents to enjoy the benefits of outdoor exercise. The garden has lots of wildlife in the area, which help to create a welcoming and stimulating environment for residents and family members.

Anyone over the age of 65 male or female who suffers from Dementia – OP DE (E), including married couples or partners, who have reached a stage in their lives where they prefer to live in a home where all the support required for daily living is provided. A caring team of staff provides cooked meals, refreshments, housekeeping and laundry services as well as personal care for residents.

There are numerous services offered by The Haven including regular visits by a hairdresser, chiropodist, occupational therapist and optician.

There are regular weekly visits by a musician, together with other weekly entertainments. Recreation events, outings and visits to local shops and the town centre are also organised regularly.

Group: Sohal Healthcare Ltd

Person in charge: Ryan Moring (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 29

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single £800 – £900 (These prices are only a guideline, please contact The Haven to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Haven: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 The Haven has a Review Score of 9.8 (9.753)

The Review Score of 9.8 (maximum of 10) for The Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for The Haven in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.753 for The Haven is calculated as follows: ( (134 Excellents x 5) + (44 Goods x 4) ) ÷ 178 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Haven is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Haven?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Haven

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

My husband was brought to this home from hospital where myself and my family were discussing his imminent death. Within 4 days in the home, he was not only clean and well fed, he was talking and walking like his old self. It was amazing. This was all due to a caring and loving staff who give outstanding love to those in their care. I can't praise the staff enough.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother moved into The Haven around 18 months ago. I have always found the staff and management very helpful and friendly. Activities and entertainment are outstanding and there always seems to be something going on. The home also arranges trips out for residents when possible which is not something all homes do. Food is excellent and the catering staff always ensure my mother has a varied and enjoyable diet. I believe the help and understanding from all the staff and the warm friendly atmosphere has helped to slow down the progression of my mother's illness.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have previously reviewed on the care whilst my father was in good health which was beyond excellent.
This, however, is a different kind of review as it relates to my father's last days.
Following a terrible time in the hospital, he wanted to be at home with his friends.
The care, dignity, respect and love shown by all staff at The Haven was beyond anything I could have hoped for, for my Pops.
Their attention to the smallest detail on how he liked certain things was always there. Nothing was too much of a bother.
The love, care, respect and support shown to my mother and myself during that difficult time was also more than we could have expected.
Many thanks to the staff and management at The Haven for giving us the most beautiful memories.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so happy that I chose The Haven for my mum, my mum is so happy here. Lots to do, plenty of activities and carers are first class, also puts relatives minds at rest. Every 6 weeks we have a relatives meeting where relatives can talk about issues within the home and ideas that could be useful. I would definitely recommend The Haven to anyone considering a care home for a member of their family or friend.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not express how glad we are that we found The Haven and all their excellent staff.
Would and do recommend this care home to anybody.
My mother has improved leaps and bounds since coming to The Haven.
The activities that they do for the residents is more than you could possibly imagine.
I am extremely happy and confident with the care they give to my mother.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit dad often. I feel the care he receives is good. He is treated well. The range of activities is very good as is the entertainment. Residents are encouraged to join in. Management keeps us informed of changes in the home.
The staff are kind, helpful and professional. I always feel welcome and often have lunch with dad.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum seems to have settled in quite well now, and it is lovely to see so many photos of her on the website doing things she has not been able to for years! She enjoys the activities, and looks a lot better in herself; she certainly enjoys the food!

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The review was carried out professionally. All aspects of care for the resident were explained in detail. Was asked if there were any concerns regarding the care given. There were none as the home/staff were courteous, looked after the resident exceptionally weel - covering all his needs.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been in The Haven for the last five years. She has received very good care during her stay here. When mum first arrived, although she had dementia, visually she appeared, because of her appearance, like a visitor. She would change her clothes up to five times a day and was supported by the staff in doing this.
She very much enjoyed the daily activities and participated at every opportunity. It is a very calm home with extremely friendly staff from the cleaners, kitchen staff, carers and management.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt was in the Haven for two years and during that time was very well looked after and cared for. She was extremely happy joining in all the activities, which gave our family peace of mind. In December 2016 my aunt got pneumonia and already suffering heart failure it took its toll. The staff were extremely attentive and compassionate. My aunt's health deteriorated on 28th December and when I arrived to be with her the staff, again, were making sure she was comfortable and keeping her company. My aunt passed away on that day and the staff turned their attention to me to make sure I was coping. I cannot praise the management and staff enough for their care of my aunt.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When I have visited it has always been friendly. We were invited to a "German night" in October where the residents were presented with German style food. What I was impressed by was the fact that the lady on the next table to us had to have purified food and instead of it being just put on a plate, it was presented (with the help of moulds) in the colour and shape of the item ie. carrots.
They had a man to sing to them and they were encouraged by the man and staff to join in. In fact, my friend and I had a little dance. My friend tends to like "picky" food and her bratwurst was cut up so she could pick it up easily although she was given cutlery.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother spent a few months at The Haven this year having been cared for at home for the last few years. I cannot rate the dedication of the management and team at The Haven enough. Mum was happy and well cared for and enjoyed her last few months. Always something going on and the management are very creative in thinking of ways to improve the home environment and experienced, not just of the residents but also the relatives too. My family and I spend the last week with mum and we were also very well cared for with nothing being too much trouble.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been in care for 18 months. Wants to come home.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I have noticed the difference in my Mum since her move to The Haven. She looks happy and alert and joins in with what ever is going on in the home, instead of staying in her room like the last home she was in. She talks to and has made friends with the other residents. She no longer stays in bed, she dresses herself which she hasn't done for a while. She seems to have picked herself up and is enjoying her surroundings more since she has been in The Haven.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent staff. Very thoughtful and caring.
Management excellent always looking to improve things.
Good relationships with staff, residents and families alike.
Encourages interaction.
Great activities.

How likely would you be to recommend The Haven? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

October 2013

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Haven