






The Haven is a national and regional award-winning care home registered for 32 occupants.
The Haven is known for its modern-day approach in Dementia Care using innovations and technology to enhance the support and stimulation to its residents encouraging them to live as independently as possible by receiving care and support consistent with their needs.
The Haven understands the importance of each person’s individuality and adapts a person centred approach to ensure...
Care Provided by The Haven
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Excludes hairdresser and Chiropodist
The price(s) shown are provided by the care home. Contact The Haven for full pricing details and T&Cs.
Contact The Haven to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sohal Healthcare Ltd
- Private Owned
Person in charge
- Jane Diplock (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Please call the home to arrange a visit. The home have protected mealtimes
Parking
- Parking available
The Haven Reviews (66)
The Haven has a Review Score of 9.5 (9.474) out of 10, based on 13 reviews in the last 2 years.
Over all time The Haven has 66 reviews.
Overall very good. Staff are very caring. My wife's toenails need cutting. Staff are waiting for new chiropodist. Her hair has not been cut recently. She is being looked after very well.
I would like to thank all the care home staff for all the help and understanding they have provided in looking after my father. The care provided by the team is excellent as well as the food and activities.
My mum is really happy at The Haven, I couldn’t have chosen a better place for her to be. They make her feel part of a family. She says she will never move out.
The staff at The Haven are great and there always seems to be some type of activity taking place. I am really happy with the level of care my father receives and I'm sure he feels very much at home and safe at The Haven.
There are lots of activities for the residents, they are always thinking of new things to do for the residents to keep them stimulated.
The home is warm, friendly, welcoming and comfortable for residents and visitors.
Really pleased that mum is in such a nice environment.
Residents cared for with love.
My mum came into the Haven in 2015. She has just recently celebrated her 97th birthday and she is very happy here and I'm extremely grateful for the care that she's being given. There is a whole variety of food, activities and social entertainment which myself and mum join in. I would like to think that the care home would give me a permanent home if and when I needed it.
Couldn’t praise The Haven enough! My nan has been there for a while now and is always happy and well fed, the food is always lovely, and they even have their own snacks in their rooms. The Haven hold lots of events/activities for the family to attend and always go the extra mile! All of the staff are lovely and polite and there to help. Being able to visit at any time is a bonus too as living far away sometimes it's hard to know when we will get there. Always welcoming when we arrive. Thanks to everyone at The Haven.
Staff treat residents with care and compassion and are always willing to help with any queries, they keep me well informed of dads health. The new Tovertafel table is wonderful I have a go at it regularly. I think this will be very beneficial to residents to stimulate them. I have seen them use it, very happy with what home does.
My Mum good. Not have been looked after any better. Staff and management excellent. I was happy for her to be at The Haven.
I have no complaints about day staff, sometimes things go missing from my husband's room and turn up in various places in the care home. This only happens with the night staff.
They are all very caring and thoughtful.
It's lovely there is no restriction on visiting times and the standard of choice of food and drinks are brilliant.
Reassured me that she would be happy and settle in with the other residents.
I could visit/call them anytime if I had any concerns.
The room is adequate for her needs.
The staff are very polite, helpful and approachable.
The food is excellent.
Mum is free to roam around anywhere within the home.
Whatever time the family visited mum, she was happy and content.
I cannot give the same level of care that The Haven can.
Fantastic staff, fantastic care.
My husband was brought to this home from hospital where myself and my family were discussing his imminent death. Within 4 days in the home, he was not only clean and well fed, he was talking and walking like his old self. It was amazing. This was all due to a caring and loving staff who give outstanding love to those in their care. I can't praise the staff enough.
My mother moved into The Haven around 18 months ago. I have always found the staff and management very helpful and friendly. Activities and entertainment are outstanding and there always seems to be something going on. The home also arranges trips out for residents when possible which is not something all homes do. Food is excellent and the catering staff always ensure my mother has a varied and enjoyable diet. I believe the help and understanding from all the staff and the warm friendly atmosphere has helped to slow down the progression of my mother's illness.
Mum seems to have settled in quite well now, and it is lovely to see so many photos of her on the website doing things she has not been able to for years! She enjoys the activities, and looks a lot better in herself; she certainly enjoys the food!
The review was carried out professionally. All aspects of care for the resident were explained in detail. Was asked if there were any concerns regarding the care given. There were none as the home/staff were courteous, looked after the resident exceptionally weel - covering all his needs.
She very much enjoyed the daily activities and participated at every opportunity. It is a very calm home with extremely friendly staff from the cleaners, kitchen staff, carers and management.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Haven.
There are no upcoming events for The Haven.
Accreditations
There are no accreditations posted yet for The Haven.
Meet the Team (4)

I am honoured to be a part of the Sohal team and a registered Manager at The Haven. I have worked in the care sector for over 15 years, having started off a care assistant and worked up the ladder to a registered care manager. I have always had a passion for caring, particularly the elderly, and those living with dementia and Alzheimer’s.
I am passionate and care deeply about enhancing the resident’s lives.

Hi, my name is Chloe and I have been at The Haven since October 2021, and I really enjoy working here.
I like to meet the families and build relationships with the residents on a daily basis.

Hi, my name is Lisa, I have worked in Health and Social care for over 28 years in many different roles. For the past 4 years, I have been an Activities Co-Ordinator at The Haven.
I love spending time with the residents and hearing their life stories.
I do daily activities, both in groups and on a one-to-one basis.
It makes my day when I see the residents happy, smiling and enjoying themselves.

Hello my is Lee Baldwin, and I have worked at The Haven for many years in different roles in the home.
I am now an Administrator and I'm really enjoying my role, I'm meeting different, people and really like interacting with the resident's families.
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