The Haven

Quick to deal with any queries or complaints. They are dealt with quickly and confidentially. Staff are welcoming and always happy to help. A good range of activities and entertainment to cater for all the residents. Always encouraging residents to eat and drink their meals.

My friend has been very happy at The Haven. The staff are always friendly, and the food is wonderful; I've eaten there a few times, so can guarantee this. I've always felt welcome, and she always not only speaks highly about The Haven; she always has a smile on her face.

Since my dad has been staying here, my faith in care homes and peopled has been restored. The carers here are so lovely, one member even bought a Norwegian phrase book to learn some Norwegian as my dad is from Norway. The level of detail is beautiful and I feel reassured knowing my dad is safe here.

Having heard so many horror stories about care homes in the media, it was a revelation to me when my wife was placed in The Haven. The organisation and care in this home is peerless. Every member of staff treats the residents with respect and friendliness. Their patience with some obviously difficult dementia sufferers is wonderful, as is their sense of humour. My wife sadly died, but her last weeks were handled so gently that at times I was moved to tears. If I ever have to live in a care home, I will fight tooth and nail to ensure that it will be in The Haven!

I have put my mother in for a few weeks respite after a very bad fall. She has been in there a few days and really settled in fine. Her room is beautifully decorated, modern and very clean. The staff are really good and listen to everything she says and always cater for her needs as she is quite demanding sometimes. The manager has made her feel very welcome, making sure she socialises with the other residents and gets everything she needs. It is such a weight off my mind, knowing I have found a great care home for my mother and she is getting the personal care she needs. Well done The Haven. There are a few members of the Haven staff I would like to mention - to the activities coordinator, Mum thinks a lot of you already and Mum speaks very highly of two members of staff in particular, who Mum told me helped her settle in. And the maintenance man, Mum told me you fixed her room up beautifully and did an excellent job. Excellent manager - thank you. Good job all of you.

His personal hygiene was allowed to deteriorate until I raised this with managers.

Very good, welcoming staff. They look after my wife extremely well. Overall, fantastic.

My husband loved being here and was able to draw. Helpful, friendly staff and the food was excellent. The cook is amazing and friendly.

My wife has settled into The Haven well and seems relaxed. I have not been able to visit her as often as I would like due to Covid restrictions and the demands of my own health, therefore have only limited experience of the care she is receiving, but so far, so good.

My mum was a resident at The Haven for nearly 7-years. She was loved by all the staff and looked after as if she was their own mother. I couldn’t praise The Haven high enough and would recommend them to everybody. Mum passed in July 2021. She was deeply loved by all and I know they miss her as I do.

The home is in the process of being updated and the old garden room has now been made into a lovely coffee shop. On Mother's Day, we had a lovely afternoon tea in there which was delicious and the staff made a big effort for us all. A really nice touch, thank you.

Lovely to see my mum and my two sisters for afternoon tea for Mother's Day. Lovely, friendly staff.

Had a lovely Mother's Day afternoon tea. The service was very good and the food was really nice. Mum had a lovely afternoon with her three daughters for the first time in the last two years. It was so lovely to spend time together.

My mum came to The Haven in Jan 2020 and passed away in Feb 2022. The care my mum received was amazing, and at her end of life received amazing care. Everything was in place for her, and the staff were lovely towards my mum and my sister. Amazing care home.

The staff are very friendly and on the ball. Extremely good cooks and the food is excellent. A good feeling of being a safe environment. The residents are treated with care and dignity. Overall, an excellent care home. I have no complaints whatsoever.

Overall a good service is offered. Varied menus at mealtimes - all food served is totally acceptable for a varied diet. Care is taken by staff as to assist in any way possible, if any questions are asked.

I haven't had a good look around the home because of Covid, but it seems clean and there is no horrible smell. Mostly, my brother is happy. He loves the food and much prefers it to the carers he had in his home, before his fall.

Dad suffers from vascular dementia, since arriving at The Haven he has thrived. The Haven provides such care and interaction, we love seeing the photos and FaceTime calls. We also live miles away and during the pandemic, as restrictions were lifting, they have been as flexible as possible with us arranging our visits. I cannot thank you enough.

My mother became a resident at The Haven in January 2020. She had a lovely sunny room upstairs and was cared for very well by all the staff. If there were ever any problems, a member of staff called me straight away and I was kept informed of every detail of her care. I was obviously unable to visit during COVID but was updated regularly on Mum's well being and we tried a few Facetime calls; the staff were so accommodating. The regulations relaxed a little in August and I was able to visit Mum in the garden at an arranged time and all safety procedures were adhered to. I could see that Mum was thriving and happy. Sadly, we lost Mum in September through a stroke. At all times, every member of staff has been kind, respectful, friendly and caring. I would have no hesitation in recommending The Haven to anyone in need of a safe and loving residential home.

The greatest levels of dignity and support are given to service users and families. The staff frequently go above and beyond to make the Haven a wonderful place. It really is a place that I would choose for dignity, respect and support. Well done everyone at The Haven.