






The Haven is a national and regional award-winning care home registered for 32 occupants.
The Haven is known for its modern-day approach in Dementia Care using innovations and technology to enhance the support and stimulation to its residents encouraging them to live as independently as possible by receiving care and support consistent with their needs.
The Haven understands the importance of each person’s individuality and adapts a person centred approach to ensure...
Care Provided by The Haven
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Excludes hairdresser and Chiropodist
The price(s) shown are provided by the care home. Contact The Haven for full pricing details and T&Cs.
Contact The Haven to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sohal Healthcare Ltd
- Private Owned
Person in charge
- Jane Diplock (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Please call the home to arrange a visit. The home have protected mealtimes
Parking
- Parking available
The Haven Reviews (66)
The Haven has a Review Score of 9.5 (9.474) out of 10, based on 13 reviews in the last 2 years.
Over all time The Haven has 66 reviews.
My aunt was in the Haven for two years and during that time was very well looked after and cared for. She was extremely happy joining in all the activities, which gave our family peace of mind. In December 2016 my aunt got pneumonia and already suffering heart failure it took its toll. The staff were extremely attentive and compassionate. My aunt's health deteriorated on 28th December and when I arrived to be with her the staff, again, were making sure she was comfortable and keeping her company. My aunt passed away on that day and the staff turned their attention to me to make sure I was coping. I cannot praise the management and staff enough for their care of my aunt.
They had a man to sing to them and they were encouraged by the man and staff to join in. In fact, my friend and I had a little dance. My friend tends to like "picky" food and her bratwurst was cut up so she could pick it up easily although she was given cutlery.
My mother spent a few months at The Haven this year having been cared for at home for the last few years. I cannot rate the dedication of the management and team at The Haven enough. Mum was happy and well cared for and enjoyed her last few months. Always something going on and the management are very creative in thinking of ways to improve the home environment and experienced, not just of the residents but also the relatives too. My family and I spend the last week with mum and we were also very well cared for with nothing being too much trouble.
My wife has been in care for 18 months. Wants to come home.
I have noticed the difference in my Mum since her move to The Haven. She looks happy and alert and joins in with what ever is going on in the home, instead of staying in her room like the last home she was in. She talks to and has made friends with the other residents. She no longer stays in bed, she dresses herself which she hasn't done for a while. She seems to have picked herself up and is enjoying her surroundings more since she has been in The Haven.
Management excellent always looking to improve things.
Good relationships with staff, residents and families alike.
Encourages interaction.
Great activities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Haven.
There are no upcoming events for The Haven.
Accreditations
There are no accreditations posted yet for The Haven.
Meet the Team (4)

I am honoured to be a part of the Sohal team and a registered Manager at The Haven. I have worked in the care sector for over 15 years, having started off a care assistant and worked up the ladder to a registered care manager. I have always had a passion for caring, particularly the elderly, and those living with dementia and Alzheimer’s.
I am passionate and care deeply about enhancing the resident’s lives.

Hi, my name is Chloe and I have been at The Haven since October 2021, and I really enjoy working here.
I like to meet the families and build relationships with the residents on a daily basis.

Hi, my name is Lisa, I have worked in Health and Social care for over 28 years in many different roles. For the past 4 years, I have been an Activities Co-Ordinator at The Haven.
I love spending time with the residents and hearing their life stories.
I do daily activities, both in groups and on a one-to-one basis.
It makes my day when I see the residents happy, smiling and enjoying themselves.

Hello my is Lee Baldwin, and I have worked at The Haven for many years in different roles in the home.
I am now an Administrator and I'm really enjoying my role, I'm meeting different, people and really like interacting with the resident's families.
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