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The Haven

84 Harwich Road, Colchester, Essex CO4 3BS
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The Haven, Colchester
The Haven, Colchester
The Haven, Colchester

The Haven is a national and regional award-winning care home registered for 32 occupants.

The Haven is known for its modern-day approach in Dementia Care using innovations and technology to enhance the support and stimulation to its residents encouraging them to live as independently as possible by receiving care and support consistent with their needs.

The Haven understands the importance of each person’s individuality and adapts a person centred approach to ensure...  

Care Provided by The Haven

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,350£1,349 - £1,350
Residential Dementia Care£1,350 - £1,350£1,350 - £1,350

Excludes hairdresser and Chiropodist

Contact The Haven to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jane Diplock (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Please call the home to arrange a visit. The home have protected mealtimes

Parking

  • Parking available

The Haven Reviews (66)

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9.5

The Haven has a Review Score of 9.5 (9.474) out of 10, based on 13 reviews in the last 2 years. Over all time The Haven has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from Roz F (Daughter of Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience

My dad is very settled and happy at The Haven and that is so reassuring to me. All staff have always been helpful and friendly and obviously care about my dad's wellbeing.

Reply from Jane Diplock, Manager at The Haven

It is our pleasure to care for your loved one. Thank you for your continued support of our team and kind words, they will be passed on to the staff team.

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Review from Stuart C (Husband of Resident) published on 16 March 2026 Submitted via Website
Overall Experience
My wife has been in The Haven for just over a year. She had spent some time in temporary "respite" care in other care facilities before, so I had a good reference point for comparison.
She was a temporary resident initially but, due to a decline in her condition, was offered a place.
I was delighted that she was able to be permanently homed at the Haven. All the staff are excellent and there is a much less clinical or hospital like atmosphere here.
This is not only due to the excellent staff, actively interacting with the residents far more than I've seen elsewhere, but also how the layout, especially of the common areas, is more homely than the other homes I've seen.
The food and care are consistently excellent and there are armchair fitness activities, games, quizzes and even live music performances surprisingly often. I honestly couldn't have hoped for more.

I was, and still am, extremely grateful all the wonderful characters at The Haven are looking after her.

Reply from Jane Diplock, Manager at The Haven

It is our pleasure to care for your loved one. Thank you for your continued support of our team and kind words, they will be passed on to the staff team.

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Review from W R (Son of Resident) published on 9 March 2026 Submitted via Website
Overall Experience

The Haven is suitable for the care of my father. All the staff work hard and there is little I can fault, if any, concerning the service provided. Food is excellent. Heating is kept at a good ambient temperature.

Reply from Jane Diplock, Manager at The Haven
Thank you for taking the time to leave this review.
We are pleased that you are happy with Dads, it is pleasure for us to care him.

We will be sure to pass this on to the staff here.

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Review from L R (Sister of Resident) published on 2 March 2026 Submitted via Postal Card
Overall Experience

My brother has been a resident at The Haven for a few years now, and in that time the management and staff are welcoming and friendly and keep me informed of how he is doing. I am grateful for all the hard work that they do.

Reply from Jane Diplock, Manager at The Haven

Thank you for taking the time to leave this review. We are pleased that you are happy with the care here at The Haven . I will pass on your comments on to the staff. Thank you for continued support.

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Review from S L (Cousin of Resident) published on 2 March 2026 Submitted via Postal Card
Overall Experience

My cousin has settled in very well. He enjoys the food which is a big plus. Bill has never been at ease joining in with things so I'm pleased he has been enouraged to participate in some activities. All the staff are friendly + caring. The only improvement could be the lay out of residents lounge and dining areas which seem a bit cramped. A very good, well run home. Reassuring to know Bill is looked after well.

Reply from Jane Diplock, Manager at The Haven
Thank you for taking the time to leave this review. We are pleased that you are happy with the care that your cousin receives and deserves.

Thank you for your continued support, I will pass on your kind comments to the staff.

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Review from S P (Son of Resident) published on 27 May 2025 Submitted via Postal Card
Overall Experience

Highly professional yet also caring, attentive and friendly. The teams' joy and empathy will always be remembered.

Reply from Karn Sohal, Director at The Haven

It is our pleasure to care for your loved one. Thank you for your continued support of our team and kind words, they will be passed on to the staff team.

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Review from Sharon O (Niece of Resident) published on 3 April 2025 Submitted via Website
Overall Experience
I only have good things to say about the Haven. Nothing is too much trouble for them. It has a happy atmosphere. My Aunt is very happy as she tells me. It was recently my Aunts birthday and they made her a cake how lovely was that.
The manager and all of the staff are very helpful and very empathetic to any situation.

I am extremely grateful to all of them for what they do and the way in which they do everything. I would highly recommend the Haven if you were thinking about sending a loved one there.

Reply from Jane Diplock, Manager at The Haven

Thank you so much for taking the time to leave this review. We are pleased to hear that you are satisfied with Aunties care.

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Review from L W (Son of Resident) published on 21 March 2025 Submitted via Website
Overall Experience
Very supportive and understanding team.
Couldn't do enough for my dad or our family.
They enabled space, while still offering support if/when needed during the last days/weeks of his life.

Specific thanks and praise to the manager and another specific staff member. They always knew the right things to say and knew how to deal with dad, even when he was being stubborn and difficult.

Reply from Jane Diplock, Manager at The Haven

Thank you so much for taking the time to leave this review. Everyone here at The Haven was honoured to care for Dad, he is very much missed but always remembered.

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Review from Derek G (Son of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

I have been amazed at the efficiency and kindness of every staff member I have come in contact with. I think care work is extremely challenging and I'm amazed with their patience when dealing with difficult residents. I think I am lucky my mum got into The Haven.

Reply from Jane Diplock, Manager at The Haven

Thank you for taking the time to leave this review. We are pleased that you are happy with the care Mum receives and deserves.

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Review from D S (Son of Resident) published on 24 February 2025 Submitted via Website
Overall Experience
These guys have done really well with my mother, she is brighter and more active than she's been for a few years.

Well looked after and well fed. The room isn't bad but could be a little bigger I guess but she moved from a bigger room to be downstairs due to her mobility so it was needed.

Reply from Jane Diplock, Manager at The Haven

Thank you for taking the time to leave this review. We are all very pleased that you are happy with Mum's care and will continue to work hard to make sure she receives the very best care possible.

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Review from Gary H (Son of Resident) published on 28 January 2025 Submitted via Postal Card
Overall Experience

Warm and welcoming place. Nice surroundings. Lovely staff, always more than happy to help.

Reply from Jane Diplock, Manager at The Haven

Thank you for taking the time to write this review. We are very happy that you are satisfied with everything here at The Haven.

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Review from V P (Wife of Resident) published on 14 January 2025 Submitted via Website
Overall Experience

The care my husband has received in 3 and a half years has been very good but his health is declining quite rapidly now and words cannot express the love and care he is receiving. As a family we are so grateful to the Staff for this. Also when I visit nothing is too much trouble.

Reply from Jane Diplock, Manager at The Haven

Thank you for this review, we are very pleased that you are happy with the care here at The Haven.

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Review from Anne B (Daughter of Resident) published on 13 January 2025 Submitted via Website
Overall Experience

The Haven always has a positive attitude both towards my father and myself. Everyone shows care and respect towards my father and ensures he is keeping in good health. I am always made welcome when I visit. Management are always helpful and keep the home running well and efficiently. All the while working hard to make improvements.

Reply from Jane Diplock, Manager at The Haven

Thank you for this review. We are glad that you are happy with Dad's care and it is always a pleasure to see you when you visit.

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Review from Tracy w (Daughter of Resident) published on 12 February 2024 Submitted via Website
Overall Experience
Been a great home I feel have bent over backwards to accommodate my mum.
Staff friendly and helpful nothing ever seems too much if you request something.
The new manager has been very helpful in settling my mum in.

I would recommend this home to others.

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Review from D C (Daughter of Resident) published on 6 April 2023 Submitted via Postal Card
Overall Experience

It's been a joy and relief to see Mum taken care of so well. It was definitely emotional bringing her here but she's been cared for so well from the moment she stepped in. We've just had a delightful Mother's Day afternoon tea, it was delicious and a really lovely experience.

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Review from Janet N (Daughter of Resident) published on 6 April 2023 Submitted via Postal Card
Overall Experience

Absolutely amazing afternoon, Mother's Day tea. The food was delicious.

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Review from Mel B (Friend of Resident) published on 20 January 2023 Submitted via Postal Card
Overall Experience

A very good friend of mine has been staying here after having a bad fall at home. She has settled in really well. Her room is lovely decorated. All of the staff are excellent and the management are brilliant. She joins in with the daily activities and feels very safe here and enjoys the food. All the staff take the time to chat with her, they are very friendly. An excellent care home that I would recommend to anyone.

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Review from C P (Wife of Resident) published on 9 January 2023 Submitted via Postal Card
Overall Experience

This excellent care home is well run by kindly caring staff. They always have time for a chat, a cup of tea and an encouraging word for me when I visit, usually every day. I vary my times of visit and it is always good, the care is first class. I am happy with this care home.

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Review from Anthony T (Husband of Resident) published on 13 December 2022 Submitted via Postal Card
Overall Experience

My family and I have been very impressed with the care that has been shown to my wife during her stay at The Haven. The staff have been very attentive at all times and nothing was too much trouble for them. Unsure how my wife would react to her being away for a month, it was such a relief when visiting, to find her so happy with the staff and surroundings. All staff welcomed visits whenever we wanted. Couldn't praise the running of the Haven enough. Thank you all, so much.

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Review from Suzanne C (Daughter of Resident) published on 2 December 2022 Submitted via Website
Overall Experience

Quick to deal with any queries or complaints. They are dealt with quickly and confidentially. Staff are welcoming and always happy to help. A good range of activities and entertainment to cater for all the residents. Always encouraging residents to eat and drink their meals.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 August 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Haven.

Upcoming Events

There are no upcoming events for The Haven.

Awards / Recognitions (7)

  • 06 Dec 2018Recipient: The Haven
  • 08 Nov 2018Recipient: The Haven
  • 28 Nov 2017Recipient: The Haven

Accreditations

There are no accreditations posted yet for The Haven.

Meet the Team (4)

Tania Warner
Tania WarnerJob Title:Registered ManagerJoined: 2021

I am honoured to be a part of the Sohal team and a registered Manager at The Haven. I have worked in the care sector for over 15 years, having started off a care assistant and worked up the ladder to a registered care manager. I have always had a passion for caring, particularly the elderly, and those living with dementia and Alzheimer’s.

I am passionate and care deeply about enhancing the resident’s lives.

Chloe Collett
Chloe CollettJob Title:AdministratorJoined: 2021

Hi, my name is Chloe and I have been at The Haven since October 2021, and I really enjoy working here.

I like to meet the families and build relationships with the residents on a daily basis.

Lisa Keppel
Lisa KeppelJob Title:Activities Co-OrdinatorJoined: 2018

Hi, my name is Lisa, I have worked in Health and Social care for over 28 years in many different roles. For the past 4 years, I have been an Activities Co-Ordinator at The Haven.

I love spending time with the residents and hearing their life stories.

I do daily activities, both in groups and on a one-to-one basis.

It makes my day when I see the residents happy, smiling and enjoying themselves.

Lee Baldwin
Lee BaldwinJob Title:AdministratorJoined: 2014

Hello my is Lee Baldwin, and I have worked at The Haven for many years in different roles in the home.

I am now an Administrator and I'm really enjoying my role, I'm meeting different, people and really like interacting with the resident's families.

Frequently Asked Questions about The Haven

What types of Care is The Haven registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Haven have?

There are 32 Single Rooms.

What are the Facilities & Services at The Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Haven to the centre of Colchester?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Haven to verify any information. View our terms and conditions. The Haven has an Enhanced Service -more info.