Madelayne Court Care Home

School Lane, Broomfield, Chelmsford CM1 7DR
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9.5 89 Reviews
  • Madelayne Court Care Home, Chelmsford
Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.

Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really enjoy the outdoors.

A warm welcome awaits all visitors at Madelayne Court. Whilst rooms are decorated and furnished, carers await those precious items that mean so much to turn their home into your home.
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Care Provided by Madelayne Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1375 – £1510
  • Self-Funded Residential Dementia Care: £1375 – £1510
  • RESPITE Self-Funded Residential Care: £1475 – £1610
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1609

These prices are only a guideline, please contact Madelayne Court Care Home to find out the exact price for your requirements.

Contact Madelayne Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Madelayne Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Hannah Charlton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (104)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Parking

  • Dedicated parking for all residents, relatives and visitors.

Madelayne Court Care Home Reviews (89)

9.5

Madelayne Court Care Home has a Review Score of 9.5 (9.549) out of 10, based on 21 reviews in the last 2 years.
Over all time Madelayne Court Care Home has 89 reviews.

Overall Experience
  • 60
  • 27
  • 1
  • 0
  • 1
Date Published
  • 89
  • 11
  • 15
  • 21
  • 68
Reviewer Connection to Madelayne Court Care Home
  • 37
  • 16
  • 12
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 21-40
Review from H B (Daughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father had terminal cancer, was treated like an imbecile, and left in his own excrement for hours. No response to the help call button - that’s when it could be reached as all his items were usually moved so he couldn’t get to them and power to his personal TV, radio and fridge kept being turned
off. Despite making a request to the deputy manager for some intervention, I had to stick a handwritten note to the wall above the plug, to little effect! Apparently, he couldn’t join in the activities because they didn’t have enough wheelchairs. I provided them with four that were kindly donated to me by strangers on local social media hubs. Like his clothes, rugs, watch, caps, and a tea mug (which was a personal favourite) they all went missing. His vitamins were confiscated despite his specialist and doctor saying could have them. Apparently, they were dangerous if anyone else came into his room and took them. Sweets were okay though! (Diabetics?) The list goes on. Wouldn’t recommend to my worst enemy.
Reply from Hannah Charlton, Home Manager at Madelayne Court Care Home
Thank you for your review. We are very sorry that you have had this experience at Madelayne Court. We do our very best to ensure each and every resident is treated with the utmost respect and have the…read more
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Review from S D (Granddaughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the team at Madelayne Court. They know my nan very well, highlight any concerns they have at the earliest opportunity and communicate well. Friendly, knowledgeable and helpful - what more could I ask for? To know she has been somewhere safe and caring has been a huge relief and reassurance.
Reply from Lee Evans, Home Manager at Madelayne Court Care Home
Thank you for the positive feedback. It is good to know that we are providing the appropriate level of care in a kind and compassionate way.
We are very thankful for the lovely comments.
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Review from J B (Daughter of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When I visit my dad sometimes he is in dirty clothes and I have to change him before I leave, also I have to smell the clothes I get out for him because used clothes get put back in the wardrobes. Things go missing out of his room ie my queen-size fleece blanket, clothes and table and when I query this
with staff, it takes ages to get them resolved. Dad lost nearly a stone in weight in his first month which was in January 2023 and it has taken until this month to look into it with the doctor.
Reply from Lee Evans, Home Manager at Madelayne Court Care Home
Dear J B, thank you for sharing your valuable feedback with us, please be assured that we take complaints very seriously and that we’re looking into your concerns as a matter of urgency. We want to…read more
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Review from R C (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Madelayne Court for over a year. The staff were friendly and would always greet you with a smile. Mum's room was clean and tidy as was the rest of the home.
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Review from C P (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that my Dad receives. He is always treated with respect and dignity. The atmosphere feels homely and nothing is every too much trouble. The care leaders are very quick to respond to any changes in Dad's health, we are always kept informed.
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Review from C T (Son of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always polite to visitors, it is always being cleaned daily, residents are always given drinks, the residents have a good meal throughout the day, there is music on and the tv is put on as well in the lounge area, bedrooms are clean and have enough space for the residents needs, all medical
needs are dealt with when residents need them.
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Review from Susan B (Wife of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a warm welcome, with a cup of tea for both of us upon arrival. Problems dealt with quickly. I do worry that my husband wanders about at night in just his pyjamas and no dressing gown, other than that I am pleased with the care he gets and he seems happy and he enjoys the meals provided, they
are of good quality with fresh vegetables.
Reply from Lee Evans, Marketing Executive at Madelayne Court Care Home
Hi Susan,
Thank you for taking the time to share your feedback. The safety of our residents is a top priority and will address your concerns with the team.
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Review from S M (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was only at Madelayne court for a few short months before her passing.
During this time mum was well cared for and treated with respect.
The staff were all very friendly knew each resident by name and were very approachable.
Mum's room had everything that was needed for her comfort and needs
with a very pleasant outlook from her window.
I think the only criticism I would say was speaking for all the residents after a Sunday lunch was the food could be better.
Reply from Lee Evans, Home Manager at Madelayne Court Care Home
Hi,
Thank you for taking the time to complete the review. Your comments and views are important to us and this will help us to continue improving the service. We value your support and friendship.…read more
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Review from J C (Sister of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The meeting was very beneficial. Nice to meet the new manager of Madelayne Court Care Home.
Reply from Terry Gray, Home Manager at Madelayne Court Care Home
Thanks for the feedback, I am very happy to hear that the relative meetings are beneficial for you! We find they really help us to develop the home and support we offer to our residents and families.…read more
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Review from Margaret K (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion my mother receives is outstanding, almost second to none. The food menu, however, needs to be reviewed. Please be aware that taste and textures are important, particularly so with dementia sufferers. Most residents have teeth missing or wear dentures so can't cope with chewy
or tough, undercooked food. Large amounts of food is returned to the kitchen, not because everyone is full up. Vegetables need to be steamed a little longer. Peas and sweetcorn shells are tough to chew and meat is best slightly over cooked, vibrant flavours are important too. So come on kitchen, don't let the side down. Soften up and make more exciting dishes. Tantalise their palates, encourage them to eat and you will cut down on waste!
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Review from B O (Wife of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been satisfied with the staff who are friendly and polite. All carers are very kind and work hard in difficult circumstances, I am aware they do long hours and appreciate their hard work.
Reply from Terry Gray, Home Manager at Madelayne Court Care Home
Thank you for your feedback. It's great to read that all the team's hard work is working and that our residents and relatives are receiving the service they deserve. Reading positive comments such as…read more
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Review from Stephen C (Son of Resident) published on 14 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Madelayne Court since November 2017. Whilst her health and mental capacity has declined over the years, the staff have always cared for her in a friendly and professional manner. Whilst I am a regular visitor I am telephoned whenever there is any change in circumstances that I
need to be aware of, which I appreciate. The staff in the reception area are also always friendly and welcoming.
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Review from Gillian S (Wife of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and carers are very friendly and helpful. I cannot fault the care home, it is always clean, tidy and presentable.
Reply from Terry Gray, Home Manager at Madelayne Court Care Home
Dear Gillian, thank you so much for your feedback. We work hard to ensure that our residents and relatives get the best service. Your comments are very appreciated, Kind Regards Terry
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Review from Enzo R (Son of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with where my dad now lives. There are generally no issues but where there is a problem the staff do their very best to help. The room and environment is in good repair and well maintained. The cleaning always looks good. The buildings have a lovely, welcoming feel and all staff
are helpful. Staff feedback, I feel, is important as this gives me the assurance as to how my dad is feeling and living in what is his home now. My thanks to all staff from myself, family and my dad.
Reply from Terry Gray, Home Manager at Madelayne Court Care Home
Dear Enzo, thank you for your feedback. I am happy to hear that the team are doing well and you are happy with the service. Thank you for the comments and feedback, its truly appreciated. Kind…read more
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Review from Patricia W (Wife of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall very pleased with the friendly welcoming manner of all the staff. The care for my husband has been good and he seems to be happy. I think Madelayne Court is a caring home with dedicated staff.
Reply from Terry Gray, Home Manager at Madelayne Court Care Home
Hello Patricia - Thank you for your comment and feedback, we work hard to give the best service possible, and your feedback is so important to us and so good to read.
Thanks again, Terry.
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Review from Lisette O (Daughter of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care home. Very flexible and family orientated. Very clean facilities and homely atmosphere. The carers are very friendly and caring. My mum has been very happy here for her respite. We feel lucky to have been given such a nice care home. All staff have been excellent.
Reply from Erin Ruck, Home Manager at Madelayne Court Care Home
Hello Lisette, we are happy to hear your mother feels fulfilled with the respite care she has received. Your feedback strongly influences the way we perform our care, and we are grateful for your…read more
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Review from B R (Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I received two weeks of respite care after an operation. The first week I needed a lot of extra help. All the staff treated me with kindness and dignity, whatever problems they were facing. I was encouraged to eat again and to take some gentle exercise to start my recovery. My thanks to everyone.
Reply from Erin Ruck, Home Manager at Madelayne Court Care Home
Hello, thank you for your review of our home. We always ensure our staff provide the best possible care to our residents, and we are grateful to hear how satisfied you were during your respite care.…read more
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Review from Angela S (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff kept me fully informed and cared for Mum during her last few days.
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Review from M J (Grandson of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, very friendly and very safe.
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Review from M C (Wife of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first time I was able to visit my husband in the care home. He seemed very happy and well cared for, it was a very nice bight room and very clean. The staff were very friendly and helpful and willing to answer any concerns we may have had.
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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Madelayne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.656 for Madelayne Court Care Home is calculated as follows: ( (199 Excellents x 5) + (28 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 250 Ratings = 4.656
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.893 Points relating to the number of positive Reviews for Madelayne Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4. 20 Positive Reviews ÷ 22.4 = 0.893
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (11)

Hannah

Hannah Charlton

Job Title: Home Manager

Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.


We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.

Tracey

Tracey Wash

Job Title: Deputy Manager Joined: 2011

I have been a Deputy Manager at Madelayne Court since 2011.


The best thing about my job is that I get to be a part of an amazing team at Madelayne.


I have been given an award for employee of the month, and that was such an honour to receive.


When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.


The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.

Paula

Paula Loble

Job Title: Care Team Leader Joined: 2019

I started working at Madelayne Court in 2019 as a Care Team Leader.


The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.


The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.


In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.

CJ

CJ Spurgeon

Job Title: Head Chef Joined: 2021

When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.


I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.


The best thing about my job is trying our new recipes and hearing the residents like the food I make.
When I’m not cooking, I like gaming, decorating my home, as well as gardening.


The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.

Abbie

Abbie Charlton

Job Title: Lifestyle Coordinator

I have just started working at Madelayne Court this year as a Lifestyle Coordinator.


The best thing about my job is hanging out with all the residents.


I’m working towards my apprenticeship in Level 2 in Adult Care.


When I have some spare time, I like to cook and shop.

Jyoti

Jyoti Fisk

Job Title: Home Administrator Joined: 2012

I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.


The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.


The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.


A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.


In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.

Kerry

Kerry Davies

Job Title: House Keeper Joined: 2008

I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.


I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.


The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families, too.


Fun fact about me: the first time I went on a plane was in my 30s.


In my spare time, I love spending time with my family, watching documentaries, and reading books.

Arsh

Arsh Patel

Job Title: Care Team Leader Joined: 2023

I started as a care assistant in 2023, and now I’m working as a Care Team Leader at Madelayne Court.
The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.


I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.


In my spare time, I enjoy long walks with my wife and spending time with friends.


A fun fact about me is that I’m not good at dancing.

Jaimon

Jaimon Joseph

Job Title: Care Team Leader Joined: 2021

I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.


The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.


In my spare time, I love to cook, read, and do some writing.


A fun fact about me is that I cook an amazing Gulabu Jamu.

Chris

Chris Sims

Job Title: Care Team Leader Joined: 2019

I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.


The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.


In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.


A fun fact about me is that I collect meerkats.

Sibi

Sibi Varghese

Job Title: Care Assistant Joined: 2022

I started working at Madelayne as a Care Assistant in 2022.


The best thing about my job is that I like making good relationships with residents and other staff members.
I was an employee of the month, and I got an award for passing my probation after 6 months.


In my spare time, I enjoy playing sports like football and tug of war.


A fun fact about me is that my team and I represent Chelmsford in the tug of war.

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