
All the staff treated me with kindness and dignityB R(Resident / Service User)

The staff kept me fully informed and cared for MumAngela S(Daughter of Resident/Service User)

All carers are very kind and work hardB O(Wife of Resident/Service User)

All the staff treated me with kindness and dignityB R(Resident / Service User)

The staff kept me fully informed and cared for MumAngela S(Daughter of Resident/Service User)

All carers are very kind and work hardB O(Wife of Resident/Service User)

Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.
Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really...
Care Provided by Madelayne Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 112 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Madelayne Court Care Home for full pricing details and T&Cs.
Contact Madelayne Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Hannah Charlton (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
- Last Refurbishment: 2018
- Number of floors: 3
Room Information
- Single Rooms (104)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (104)
- Couples/Companion Rooms with ensuite Wet Room (4)
Parking
- Dedicated parking for all residents, relatives and visitors.
Madelayne Court Care Home Reviews (93)
Madelayne Court Care Home has a Review Score of 9.4 (9.397) out of 10, based on 19 reviews in the last 2 years.
Over all time Madelayne Court Care Home has 93 reviews.
Madelayne Court gave myself and husband a wonderful five-star event for us to celebrate Valentine's Day together. Fantastic decorated table, five-star service and food. A red rose for me to take home. A very warm welcome from the manager and her hardworking events team. The Ritz could not have done better. Best Valentine's Day ever.
Cannot praise them highly enough.
Many times over the last two and a half years, we came in, and she was always clean and happy.
She passed away in November this year, but I can't fault the team for their kindness and attention to looking after the residents and the visitors.
I recommend this home to anybody who needs the care and support like my mum received.
Thank you so much to the team at this very difficult time. I've spoken to a variety of staff recently, so you know who you are.
Thank you once again from the whole family.
Just a wonderful place.
Thank you so much!
My father had terminal cancer, was treated like an imbecile, and left in his own excrement for hours. No response to the help call button - that’s when it could be reached as all his items were usually moved so he couldn’t get to them and power to his personal TV, radio and fridge kept being turned off. Despite making a request to the deputy manager for some intervention, I had to stick a handwritten note to the wall above the plug, to little effect! Apparently, he couldn’t join in the activities because they didn’t have enough wheelchairs. I provided them with four that were kindly donated to me by strangers on local social media hubs. Like his clothes, rugs, watch, caps, and a tea mug (which was a personal favourite) they all went missing. His vitamins were confiscated despite his specialist and doctor saying could have them. Apparently, they were dangerous if anyone else came into his room and took them. Sweets were okay though! (Diabetics?) The list goes on. Wouldn’t recommend to my worst enemy.
Thank you for your review. We are very sorry that you have had this experience at Madelayne Court. We do our very best to ensure each and every resident is treated with the utmost respect and have the highest quality service possible. Should you wish to speak to a member of the team further please contact feedback@runwoodhomes.co.uk.
Cannot fault the team at Madelayne Court. They know my nan very well, highlight any concerns they have at the earliest opportunity and communicate well. Friendly, knowledgeable and helpful - what more could I ask for? To know she has been somewhere safe and caring has been a huge relief and reassurance.
We are very thankful for the lovely comments.
When I visit my dad sometimes he is in dirty clothes and I have to change him before I leave, also I have to smell the clothes I get out for him because used clothes get put back in the wardrobes. Things go missing out of his room ie my queen-size fleece blanket, clothes and table and when I query this with staff, it takes ages to get them resolved. Dad lost nearly a stone in weight in his first month which was in January 2023 and it has taken until this month to look into it with the doctor.
Dear J B, thank you for sharing your valuable feedback with us, please be assured that we take complaints very seriously and that we’re looking into your concerns as a matter of urgency. We want to ensure that your concerns are resolved and that you feel confident with the care we deliver, as such...
We are very pleased with the care that my Dad receives. He is always treated with respect and dignity. The atmosphere feels homely and nothing is every too much trouble. The care leaders are very quick to respond to any changes in Dad's health, we are always kept informed.
My mum was at Madelayne Court for over a year. The staff were friendly and would always greet you with a smile. Mum's room was clean and tidy as was the rest of the home.
Staff are always polite to visitors, it is always being cleaned daily, residents are always given drinks, the residents have a good meal throughout the day, there is music on and the tv is put on as well in the lounge area, bedrooms are clean and have enough space for the residents needs, all medical needs are dealt with when residents need them.
Always a warm welcome, with a cup of tea for both of us upon arrival. Problems dealt with quickly. I do worry that my husband wanders about at night in just his pyjamas and no dressing gown, other than that I am pleased with the care he gets and he seems happy and he enjoys the meals provided, they are of good quality with fresh vegetables.
Thank you for taking the time to share your feedback. The safety of our residents is a top priority and will address your concerns with the team.
During this time mum was well cared for and treated with respect.
The staff were all very friendly knew each resident by name and were very approachable.
Mum's room had everything that was needed for her comfort and needs with a very pleasant outlook from her window.
I think the only criticism I would say was speaking for all the residents after a Sunday lunch was the food could be better.
Thank you for taking the time to complete the review. Your comments and views are important to us and this will help us to continue improving the service. We value your support and friendship.
Kind regards,
The meeting was very beneficial. Nice to meet the new manager of Madelayne Court Care Home.
Thanks for the feedback, I am very happy to hear that the relative meetings are beneficial for you! We find they really help us to develop the home and support we offer to our residents and families. It's great to see the positive feedback you have given us, it really means a lot to the entire team!
The care and compassion my mother receives is outstanding, almost second to none. The food menu, however, needs to be reviewed. Please be aware that taste and textures are important, particularly so with dementia sufferers. Most residents have teeth missing or wear dentures so can't cope with chewy or tough, undercooked food. Large amounts of food is returned to the kitchen, not because everyone is full up. Vegetables need to be steamed a little longer. Peas and sweetcorn shells are tough to chew and meat is best slightly over cooked, vibrant flavours are important too. So come on kitchen, don't let the side down. Soften up and make more exciting dishes. Tantalise their palates, encourage them to eat and you will cut down on waste!
I have always been satisfied with the staff who are friendly and polite. All carers are very kind and work hard in difficult circumstances, I am aware they do long hours and appreciate their hard work.
Thank you for your feedback. It's great to read that all the team's hard work is working and that our residents and relatives are receiving the service they deserve. Reading positive comments such as yours helps us see we are heading in the right direction. Kind Regards.
My mother has been at Madelayne Court since November 2017. Whilst her health and mental capacity has declined over the years, the staff have always cared for her in a friendly and professional manner. Whilst I am a regular visitor I am telephoned whenever there is any change in circumstances that I need to be aware of, which I appreciate. The staff in the reception area are also always friendly and welcoming.
All staff and carers are very friendly and helpful. I cannot fault the care home, it is always clean, tidy and presentable.
Dear Gillian, thank you so much for your feedback. We work hard to ensure that our residents and relatives get the best service. Your comments are very appreciated, Kind Regards Terry
I have been very pleased with where my dad now lives. There are generally no issues but where there is a problem the staff do their very best to help. The room and environment is in good repair and well maintained. The cleaning always looks good. The buildings have a lovely, welcoming feel and all staff are helpful. Staff feedback, I feel, is important as this gives me the assurance as to how my dad is feeling and living in what is his home now. My thanks to all staff from myself, family and my dad.
Dear Enzo, thank you for your feedback. I am happy to hear that the team are doing well and you are happy with the service. Thank you for the comments and feedback, its truly appreciated. Kind regards, Terry
Overall very pleased with the friendly welcoming manner of all the staff. The care for my husband has been good and he seems to be happy. I think Madelayne Court is a caring home with dedicated staff.
Thanks again, Terry.
Exceptional care home. Very flexible and family orientated. Very clean facilities and homely atmosphere. The carers are very friendly and caring. My mum has been very happy here for her respite. We feel lucky to have been given such a nice care home. All staff have been excellent.
Hello Lisette, we are happy to hear your mother feels fulfilled with the respite care she has received. Your feedback strongly influences the way we perform our care, and we are grateful for your review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 08 Oct 2025
This September, Madelayne Court Care Home part of the Runwood Homes Group, warmly welcomed a very special new resident, Vera, a long-time friend of the home who has now officially...
- 25 Jul 2025
Runwood Homes brought a touch of Hollywood glamour to its care homes across the group this July with a dazzling company-wide event. In a heartwarming display of creativity, fun and...
There are no upcoming events for Madelayne Court Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Madelayne Court Care Home.
Meet the Team (12)

Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.
We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.

I have been a Deputy Manager at Madelayne Court since 2011.
The best thing about my job is that I get to be a part of an amazing team at Madelayne.
I have been given an award for employee of the month, and that was such an honour to receive.
When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.
The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.

I have been working at Madelayne Court since 2016, after previously being employed in retail, and I felt like I needed a change.
I joined Madelayne Court as a part-time care assistant and soon learnt that I loved my new job and wanted to progress.
I then progressed to work as a care team leader, where, once established, I then progressed to a supporting deputy role until 2023. This then gave me the confidence to apply for a deputy manager role when the position became available.
I have never had a job where you get so much satisfaction in the work you do and really feel like you have made a difference to our residents’ lives. Working is hard, yet so rewarding.

I started working at Madelayne Court in 2019 as a Care Team Leader.
The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.
The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.
In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.

When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.
I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.
The best thing about my job is trying our new recipes and hearing the residents like the food I make.When I’m not cooking, I like gaming, decorating my home, as well as gardening.
The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.

I have just started working at Madelayne Court this year as a Lifestyle Coordinator.
The best thing about my job is hanging out with all the residents.
I’m working towards my apprenticeship in Level 2 in Adult Care.
When I have some spare time, I like to cook and shop.

I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.
The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.
The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.
A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.
In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.

I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.
I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.
The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families, too.
Fun fact about me: the first time I went on a plane was in my 30s.
In my spare time, I love spending time with my family, watching documentaries, and reading books.

The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.
I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.
In my spare time, I enjoy long walks with my wife and spending time with friends.
A fun fact about me is that I’m not good at dancing.

I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.
The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.
In my spare time, I love to cook, read, and do some writing.
A fun fact about me is that I cook an amazing Gulabu Jamu.

I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.
The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.
In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.
A fun fact about me is that I collect meerkats.

I started working at Madelayne as a Care Assistant in 2022.
The best thing about my job is that I like making good relationships with residents and other staff members.I was an employee of the month, and I got an award for passing my probation after 6 months.
In my spare time, I enjoy playing sports like football and tug of war.
A fun fact about me is that my team and I represent Chelmsford in the tug of war.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Madelayne Court Care Home to verify any information. View our terms and conditions. Madelayne Court Care Home has an Enhanced Service -more info.